ADT Security Servicescomplaint adt service

Y
This review was posted by
a verified customer
Verified customer

I been helping my friend paying adt service for one year. Cuz she has adt account for two years and I move in. She want cancel adt account but she can't pay cancellation fee for 900. So I took over her account which only one year remained on her account. Today I called to let adt know that I am going to move out the house on september and I don't want to continue service. But they told me the cancellation fee is 900 I need to pay. 1) I never been told that I have three years contract with adt. I thought I just going to finish my friend contract. 2) adt never call me or call police when I have someone come to my house without press password. I don't feel secure 3) and I try to explain my situation to move to china for half year and when I come back I live with my mother at new york which is not my house and my mother don't need any adt service. But he force me to use any way and said if I am not use adt. He will take 900 out of my account directly. I said there is no 900in my account. Please understand my situation and please contact me at [protected] or my email. [protected]@hotmail.com

Responses

  • Ka
    Karl rapi Aug 15, 2017
    This comment was posted by
    a verified customer
    Verified customer

    ADT is the worst company there is. I am a customer since 2013 and I can not cancel my contract because it is for 5 years. A week ago I discovered that for two years they have not provided the monitoring service but, if they have taken the money monthly from my account, when I called, they said me you have to pay $99 for a technician. He came, but he could not solve the problem and he damaged my internet, I have to call my internet provider and pay for fix it, then another technician came and he changed tow batteries, and fix the problem. he was 45 minutes and I paid him $144 for his job, now the bill is at $ 900, and I don't understand why?, they say the first technician was in my place for a long time and its not thru, Besides, it is not my fault that they have a technician who does not know how to do his job. I do not recommend this company

    0 Votes
  • Su
    susan sambataro coakley Jul 05, 2017
    This comment was posted by
    a verified customer
    Verified customer

    The same thing happened to me, but a little different. I've been a customer with ADT since 2011. When I went to pay my comcast bill I noticed they were offering 29.95 a month and free installation on a security system. I called ADT and told them I've been with ADT since 2011 and explained to them what comcast offered me, they said we will match that offer, so I paid ADT $ 29.95 a month for over a year. Then after a few months or so we listed our home but also noticed on the comcast site they were then offering a free outside camera with still a $ 29.95 a month charge, ADT matched that. When ADT sent an employee to install the camera I was busy paying a couple of bills, the employee told me I had to sign, I asked what was I signing and I was told just proof ADT installed an outside camera, ok so I signed it. When I called to see about having ADT we were told even though you bought the system back in 2011 they would only give us a $300.00 credit and being I signed a so called contract I'd have to pay over $600.00, the outcome was, after we sold our home I wound up paying over $400.00 for the same system and $57.00 a month to monitor, they did wave the $600.00, but my monitor fee increased 2 time from what I was paying since 2011 and now even though we transferd the service to our new residence we had to sign a contract fro 3 years. When my 3 years are up ADT will be history, very unprofessional, Vero Beach Florida here and I'm sure they are watching me being I told them I would, I don;t like these companies taking advantage of old customer or any customer .. DO Not Call ADT for anything, my name is Susan, the sales person was out of Orlando, we were taken advantage of and I don;t like it one bit they all lied to us, wow just noticed my first post on this issue is above

    0 Votes
  • Su
    susan sambataro coakley Jun 20, 2017
    This comment was posted by
    a verified customer
    Verified customer

    Agree with this complaint, We've been a customer of ADT since 2011, first I was tricked into signing an install on an outside camera being Comcast was offering it ADT matched there price and gave me the camera, but when the install person was leaving and I was busy paying bills he said to me you need to sign this form, because I was busy I asked what is it for. I was told by the ADT employee it was just proof that you now have a camera, the man knew our home was for sale. When our home sold I was told I would have to pay a so called 2 year contract, so the paper I signed wasn't for the camera I was tricked into signing an agreement with ADT for 2 years. We transfered the service to our new address which was never posted on my account. Then we were told because we are considered a new customer our monthly bill doubled from $29.95 a month to $ 57.00 a month and we've been a customer for 7 years. ADT has shown me how unprofessional they really are along with many other Corporate companies, ADT needs to remember if the customer isn't happy they will go somewhere else and that is what I will do when this so called contract is up = besides there are so many new Alarm systems out there today. Plus we even had to pay over $400.00 for the same system we had at out old address and we owned it. Count down time ADT are rip offs in my eyes- like I said the customer will always so somewhere else if not satisfied and I'm pissed off about the entire transaction and the unprofessional attitude with all we had to have deal with since we moved . We are both disabled adults that were taken advantage of by ADT= signed Coakley Vero Beach Fl, I will be posting on this site till my so called contract is done and over with today is 6/20/17

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.