Menu
Login
September 3, 2020. I recently sold a little vacation cabin in the woods. Yesterday, I was advised by the realtor that the closing will be Friday, September 4. ADT says they need 30 days notice so my service won't end until October 2. What are homeowners suppose to do when it takes less than 30 days to sell a home? Then, to top it off, I was told I would have to pay $823 early cancellation fee. ADT was install in 2016 but apparently my contract doesn't expire until 2023 (a 7-year contract?). This cabin is in a Trust and primarily used by my brother. My brother was in the process of selling his home with the intent of buying the cabin as his retirement home. He passed away, unexpectedly on May 30th of this year. Right in the middle of selling his house. So even though I'm selling the cabin because of a death in the family, I'm still responsible for paying an early cancellation fee? There policies are very unfair to the average consumer. The funny thing is I didn't even want to switch to ADT back in 2016. I wanted to use internet security cameras instead, but my brother wanted ADT. So I got ADT. Big mistake! I have had other issues with their service also, like them not using the call tree properly, the audible alarm not working (realized that when the Sheriff showed up at the door), and door strike not working. I feel ADT is in it for the money and could care less about their customers.
Safe Home Security
136 reviews
Vivint
125 reviews
Absolute Security Systems Ltd
3 reviews
Boss Security Screens
1 review
Allied Universal / Aus.com
288 reviews
Hello I called ADT today to cancel my monitoring service after being a loyal customer for over 20 years, although the clerk said I was a customer for 10, which is not correct we have had their service in 3 different houses in 3 different states for over 20 years. Obviously their recordkeeping is lax. ADT has no inclination to take care of their long term customers or give them any sort of price break as a reward. I told the clerk I was tired of price increases and then having to call in every couple of years to wrangle a better price and I just want to go with a lower cost local provider, at which point she wanted to argue that I was already on their "best" rate. The clerk that was only interested in continuing my service even though I said that I have already made other arrangements she continued to harass me and suggest other options and al the reasons why I should stay with ADT. She then stated that my service would terminate in 30 days even though I requested immediate. She also said I could do with the equipment whatever I want which is interesting as that I own the equipment and paid good money to have it installed. It is not ADT owned equipment. I finally said look I just want to cancel my service at which she abruptly accused me of being rude. So then she proceeded to continue her diatribe throughout the call and at the conclusion her last remark was I hope you get in a better mood. What a pathetic example of customer service. She needs to work on her bedside manner. I wish I had a recording of the conversation to play to her Manager. I will NEVER recommend ADT to anyone again. Their attitude is unacceptable and there are many other better options that can provide the same or better levels of service for less money.