ADT Security Services review: My request was that the quotation must be cheaper to save costs and the original quote the quotation amount should be cheaper as

DATE : 11 March 2024

Account : BOT 04730

1. Every time with load shedding the alarm went off, and with load shedding, the alarm could not be activated.

2. To solve this problem a quote was given to install a relay switch and stronger batteries to solve the problem mentioned

3. The original quotation was more or less R3467. This amount was too expensive for me as a pensioner and I hestitated to do it or to cancell the services of ADT. But the problem had to be solved. Because my children invited me for a holiday in Cape Town, and the alarm must be repaired.

4. Before my departure I visited the office and asked the lady that the qoautation must be cheaper, and they must leave the beam to save costs. I also asked ta cheaper amount on the qoute and then to pay this cheaper amount in two installments.

5. After this installation, this very same problem continue, there is no relief, the batteries is too weak to load the system during load shedding and the relay switch is not there to assist the system.

6. I do not have any knowledge of technology and the system, but trusted the services and technician of ADT. I also believed that they could solve the problem

7. The so - called installation of 21/12/23 was no answer to the problem I have experienced. The technician work less than 2 hours, according to the witness of the people who stayed in my house.

6. However, The problem was not solved. The Switch and batteries are of no help, when the load shedding starts, it goes off, The batteries are too weak to prevent it.

7. My complaint is anolut the account I received for this installation. The make the quote equal to nearly R3500. They loaded extra amount on the work being done. It was not cheaper as I had requested.

8 I visted the office, I wrote a letter and an and e mail about this to ADT Head office. They did not answer me kept on sending me the original amount of The work being done,

9. I have paid R2000 already and this amount is not even deducted, The amount of R2 800, supposed to be corrected, is ignored, due to the system of ADT that is updated every 5 years.

Can you help me to lay the correct amiount of R2800 and not the worng one of R3500. It was my request from the beginning to pay less. I suffer financially and that was the reason of cancellation the service of ADT and the other reason is that my problems with the alarm was not solved.

Please assist me.

L J Botha