ADT Security Services review: ADT home camera system

Date: October 26, 2026

To ADT Customer Service,

I am writing to formally file a complaint regarding the security services I have been receiving from ADT. I have experienced ongoing issues with my security cameras not functioning properly, which has significantly impacted the reliability of the system I am paying for.

Despite paying for monitoring and security services, my cameras have repeatedly failed to operate as expected. This has caused frustration and concern because the purpose of the system is to provide security and peace of mind. I have attempted to resolve these issues, but the problems remain unresolved.

In addition, I would like a detailed explanation of my current billing charges. Given the ongoing equipment and service problems, I am requesting that ADT review my account and consider appropriate credits or adjustments for any period during which the equipment was not functioning properly.

I request the following:

• A complete review and repair of my camera system.
• An explanation of all current charges on my account.
• Consideration of credits or billing adjustments for service interruptions and equipment failures.
• A written response outlining the steps ADT will take to resolve these issues.

I expect a prompt response and resolution to this matter. If the issue cannot be resolved satisfactorily, I will consider filing complaints with consumer protection agencies and the Better Business Bureau.

Thank you for your attention to this matter. I look forward to your response.

Sincerely,

Jennifer Barr
ADT Customer