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CB Home Safety and Security ADT Security Services
ADT Security Services

ADT Security Services review: ADT Blue

W
Author of the review
11:29 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I called in to make payment arrangements due to work injury and recovery time unpaid. They told me if I upgraded to the new system I would receive 3 months complimentary monitoring fees. When I called in to remind them that this month was complimentary to make sure my account would not be debited because I did not have my work income which was important as I was injured without workers compensation and have injuries and medical expenses, they would not honor the agreement. I provided the name and location of the representative. The first representative was extremely rude to me so I called back and said they comped me for one month instead of the 3 I was promised if I upgraded, so I would in fact be charged this month. I asked to speak to supervisor with the first call, and she said she was a supervisor which was a lie as I heard background noise while she was working from home. I told them the representative's name and location and they would not help.

Claimed loss: two months of complimentary monitoring fees will be debited from my account; additional sensors never received.

Desired outcome: Honor agreement of 3 months not one month. Sensors. I have been an ADT customer for many years before transitioning to ADT Blue 5 years ago

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  1. ADT Security Services Contacts

  2. ADT Security Services phone numbers
    +1 (800) 884-4226
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    Residential, Sales
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    Business, Sales
    +1 (800) 515-2216
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    100%
    Confidence score
    Business, Customer Service
    +1 (877) 801-7387
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    Health & Senior Safety, Sales
    +1 (800) 658-7134
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    Health & Senior Safety, Customer Service
    +1 (844) 225-5723
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  3. ADT Security Services emails
  4. ADT Security Services address
    1501 Yamato Road, Boca Raton, Florida, 33431-4438, United States
  5. ADT Security Services social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Feb 05, 2026
  7. View all ADT Security Services contacts
ADT Security Services Category
ADT Security Services is ranked 2 among 60 companies in the Home Safety and Security category
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