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ADT Security Services

ADT Security Services review: Active suspended even though payment was received.

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Good Day,

I am writing ADT to file a complaint about my Business Service at location 8000 West Blvd, Plantation FL 33388—account number [protected]. I have been a customer with ADT since 2019. I paid for service at this location; the last payment received on this account was 8/10/23, and the subsequent amount was supposed to be automatically deducted on 9/10/23; however, my history with ADT was suspended on 9/6/23, and no one can give me a reason why the account was suspended and also the payment was received and not due until 9/10/23. Meanwhile, my business location is not receiving monitoring, which I have paid for already. I am not getting any answers when I call ADT other than they can not find the account using my account number, and I am being told that my account is inactive even though I was charged for the service. I have attached my credit card statement showing proof of payment. I am asking for someone to assist me in getting this matter resolved because I am not getting any assistance when I call ADT as I am being told no account is coming up under my account number, [protected]. Even though payment was received, I am asking for help to resolve this issue to get services back monitoring the location. If ADT will no longer be watching this location, I am asking for a refund because I should not be charged if they are not monitoring my area. My Business name is AERY Incorporated, 8000 West Blvd, Plantation, FL 33388. Account number [protected], and my name is Samantha Williams. My best contact number is [protected], and I am available anytime.

Thank you,

Samantha Williams

Aery Incorporated

Desired outcome: Why was my account suspended? Even though payment was received. I would like to have my account restored and like to have a solution for this to not occur again. I need help to get this issue resolved please.

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  1. ADT Security Services Contacts

  2. ADT Security Services phone numbers
    +1 (800) 884-4226
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    Residential, Sales
    +1 (800) 521-1734
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    Business, Sales
    +1 (800) 515-2216
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    100%
    Confidence score
    Business, Customer Service
    +1 (877) 801-7387
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    Health & Senior Safety, Sales
    +1 (800) 658-7134
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    Health & Senior Safety, Customer Service
    +1 (844) 225-5723
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  3. ADT Security Services emails
  4. ADT Security Services address
    1501 Yamato Road, Boca Raton, Florida, 33431-4438, United States
  5. ADT Security Services social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 16, 2025
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