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ADT Security Services Reviews and Complaints

ADT Security Services review: Zero stars!

Laurie Burke-Deutsch of US

Jul 17, 2026 7:33 pm UTC

Verified customer

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ADT was contracted to provide security for a library. The system did not work. I would get a notification for a low battery but not for when a side door was accessed and left wide open! The customer service reps do not take accurate notes during conversations. One rep stated that my account would be escalated to upper-level management so that the charges could be dismissed.
Then I got a call stating that the account had gone to collections! Another hour-long phone call revolved around how we needed to open the account again so a tech could come out for the 6th time to try and fix the system. Who in the world would think that this is a worthwhile service?

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ADT Security Services Contacts

ADT Security Services phone numbers

+1 (800) 884-4226

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Residential, Sales

+1 (800) 521-1734

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Residential, Customer Service

+1 (888) 244-4505

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Business, Sales

+1 (800) 515-2216

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100%
Confidence score

Business, Customer Service

+1 (877) 801-7387

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Health & Senior Safety, Sales

+1 (800) 658-7134

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Health & Senior Safety, Customer Service

+1 (844) 225-5723

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More phone numbers

ADT Security Services emails

alwaysthere.c@adt.com

100%
Confidence score: 100%

Support

info@adt.com

100%
Confidence score: 100%

Support

ADT Security Services address

1501 Yamato Road, Boca Raton, Florida, 33431-4438, United States

ADT Security Services social media
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Jul 21, 2026
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