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ADT Security Services review: Do not get adt sercurity services

Helen Richardson of US

Mar 25, 2026 11:40 am EDT

Verified customer

Featured review

We had our car broken into when it was parked in our driveway and the camera picked up absolutely nothing! I called several times and I know there are thousands of notes; however, nothing has been fixed. This past sunday my car was hit while parked out front of my house and the doorbell camera did not pick it up at all. Again, I called about this and was told that google chrome deletes the videos every three hours, and I have been paying for a service for over three years now that wasn't connected right. Honestly every single time I call I get different information and I always have a hard time understanding the sharp accents of the customer service reps. I am extremely disappointed with adt and do not feel safe knowing that my security system is with adt! I called today and was told that a supervisor would call me back between 11a-12p and when the phone rang I had to go through the props and wait for someone to pick up — even though adt called me and it was not a supervisor! This person went on to tell me that a supervisor can never call a customer! I simply cannot wait for my contract to expire in 2027 and find a real security system that works and makes me feel safe!

Recommendation: DO NOT SIGN THE CONTRACT WITH ADT THEY WILL LOCK YOU IN FOR FIVE YEARS FOR A SERVICE THAT IS SUBPAR AND ACTUALLY SUCKS

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ADT Security Services Contacts

ADT Security Services phone numbers

+1 (800) 884-4226

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Residential, Sales

+1 (800) 521-1734

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Residential, Customer Service

+1 (888) 244-4505

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Business, Sales

+1 (800) 515-2216

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Business, Customer Service

+1 (877) 801-7387

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Health & Senior Safety, Sales

+1 (800) 658-7134

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Health & Senior Safety, Customer Service

+1 (844) 225-5723

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More phone numbers

ADT Security Services emails

alwaysthere.c@adt.com

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Support

info@adt.com

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Support

ADT Security Services address

1501 Yamato Road, Boca Raton, Florida, 33431-4438, United States

ADT Security Services social media
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Mar 26, 2026
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