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ADT Security Services review: Customer service lies

Linda Arvia of US

Jul 23, 2025 12:11 pm EDT

Verified customer

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I moved out of state, still had time on my contract. I called to settle up, and was told that I could take a new contract and have my old balance written off. I have monitored the account and weekly I reached out to ask when the balance would be removed. They say each time, 30 days. Now they have charged the balance (over $500) to my credit card. I have initiated 3 chats and three phone calls. Each time they assure me it is being taken care of. It has been more than 6 weeks that I have been fighting this. In the mean time, they are also taking the monthly charge for the new service. What a rip-off.

Recommendation: Find another security service.

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ADT Security Services Contacts

ADT Security Services phone numbers

+1 (800) 884-4226
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Residential, Sales

+1 (800) 521-1734
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Residential, Customer Service

+1 (888) 244-4505
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+1 (800) 515-2216
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+1 (877) 801-7387
+1 (877) 801-7387

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Health & Senior Safety, Sales

+1 (800) 658-7134
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Health & Senior Safety, Customer Service

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ADT Security Services emails

alwaysthere.c@adt.com

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Support

info@adt.com

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Support

ADT Security Services address

1501 Yamato Road, Boca Raton, Florida, 33431-4438, United States

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