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ADT Security Services

ADT Security Services review: Customer service lies

L
Author of the review
12:11 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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I moved out of state, still had time on my contract. I called to settle up, and was told that I could take a new contract and have my old balance written off. I have monitored the account and weekly I reached out to ask when the balance would be removed. They say each time, 30 days. Now they have charged the balance (over $500) to my credit card. I have initiated 3 chats and three phone calls. Each time they assure me it is being taken care of. It has been more than 6 weeks that I have been fighting this. In the mean time, they are also taking the monthly charge for the new service. What a rip-off.

Recommendation: Find another security service.

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  1. ADT Security Services Contacts

  2. ADT Security Services phone numbers
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    Business, Customer Service
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    Health & Senior Safety, Sales
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    Health & Senior Safety, Customer Service
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  3. ADT Security Services emails
  4. ADT Security Services address
    1501 Yamato Road, Boca Raton, Florida, 33431-4438, United States
  5. ADT Security Services social media
  6. Laura
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    Sep 08, 2025
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