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ADT Security Services review: Beware of tele-sales

Distressed in California of US

Nov 30, 2025 11:54 am EST

Verified customer

Featured review

Beware of ADT tele-sales. In our opinon, it feels like bait and switch. We were sold a home security package and monthly monitoring. The saleswoman offered us free equipment and a low monthly monitoring cost. We gave her a credit card and scheduled an install date. A week before we were to go live, bottom line is suddenly the equipment cost was now $1000, and the monitoring fees were almost 2X what we were quoted. When we raised the issue of having the original bid, essentially, they said too bad. This is the price now. Buyer beware.

Recommendation: Do not buy - you may not get what you think

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ADT Security Services Contacts

ADT Security Services phone numbers

+1 (800) 884-4226

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Residential, Sales

+1 (800) 521-1734

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Residential, Customer Service

+1 (888) 244-4505

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Business, Sales

+1 (800) 515-2216

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Business, Customer Service

+1 (877) 801-7387

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Health & Senior Safety, Sales

+1 (800) 658-7134

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Health & Senior Safety, Customer Service

+1 (844) 225-5723

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ADT Security Services emails

alwaysthere.c@adt.com

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Support

info@adt.com

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Support

ADT Security Services address

1501 Yamato Road, Boca Raton, Florida, 33431-4438, United States

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