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ADT Security Services review: Beware of ADT

Unhappy in Covington of Covington, US

Sep 29, 2025 5:41 pm EDT

Verified customer

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I’ve been a loyal ADT customer for almost 33 years. I recently moved into a new home and called to cancel monitoring at my old house. I was told the new system for my new home would be free.

Well, “free” turned into over $2,000 worth of equipment I didn’t ask for or need because the tech added things on his own. When I called customer service to have some of it removed, I was told that wasn’t possible. The only thing they could do was reduce my monthly rate to $33.

After 33 years of loyalty, this is how ADT treats its customers? Very disappointing. Loyalty apparently means nothing to ADT. NOT HAPPY. How can I give them zero stars.

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ADT Security Services Contacts

ADT Security Services phone numbers

+1 (800) 884-4226

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Residential, Sales

+1 (800) 521-1734

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Residential, Customer Service

+1 (888) 244-4505

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Business, Sales

+1 (800) 515-2216

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Business, Customer Service

+1 (877) 801-7387

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Health & Senior Safety, Sales

+1 (800) 658-7134

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Health & Senior Safety, Customer Service

+1 (844) 225-5723

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More phone numbers

ADT Security Services emails

alwaysthere.c@adt.com

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Support

info@adt.com

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Confidence score: 100%

Support

ADT Security Services address

1501 Yamato Road, Boca Raton, Florida, 33431-4438, United States

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