I’ve been a loyal ADT customer for almost 33 years. I recently moved into a new home and called to cancel monitoring at my old house. I was told the new system for my new home would be free.
Well, “free” turned into over $2,000 worth of equipment I didn’t ask for or need because the tech added things on his own. When I called customer service to have some of it removed, I was told that wasn’t possible. The only thing they could do was reduce my monthly rate to $33.
After 33 years of loyalty, this is how ADT treats its customers? Very disappointing. Loyalty apparently means nothing to ADT. NOT HAPPY. How can I give them zero stars.