I have a small home but a pretty robust system. I pay automatically every month - so a timely customer with alarm, fire and CO coverage. I have been having issues for the past 6 weeks with my system and I can't get a human being to speak with, just robots. The customer service is deplorable. It will be VERY costly for me to change providers but one more issue and I'm gone. Not that the company will care or even notice. I don't think anyone works there, except sales and installers. Once they get your money, they disappear. If you are looking for in home security, do NOT go with ADT. I regret it.
Recommendation: Go with another provider!!!! Signed very disappointed and angry homeowner.