Ackermans review: poor service

I went to ackermans tower mall to cancel my lay-bye as I have lost my job and cannot pay any further. I meet two employees who gave me an extremely bad attitude one named Kgomotso. They told me that they don't have money on their tills and that I should come back later or another day. I then went back two days after and still Kgomotso was very rude. She made me standin front of her till for more then 45min unattended and I'm heavily pregnant on that note. I asked one of the employees to call her and she said that she is on tea time. I waited another 5 min and asked the other guy to call her again or ask her to give me back my slip as she held it by her and that's when the manager by the name of Thabang came out and told me that they were on lunch with a very rude manner. I asked Thabang to help me and he had a very bad attitude towards me while helping me. Strongly plead that this matter is taken care of. Thanks