Accredo Health Group
reviews and complaints

Calling for two weeks consistently. Getting wrong information, lied to, and left on hold forever. I'm not without mediation and still no one there actually cars. If I could sue them for gross incompetence. Not one single person has given me the correct information. I've used them in the past and never had this problem. Unfortunately, because I need the medication, I have no choice but to deal with them.

Medication for psoriatic arthritis timely ordered, now trying to schedule 3rd delivery. No acknowledgement of prior interaction including joint call with BCBS asserting claim approved. Always a finger pointing at insurance provider. In fact I orchestrated call with BCBS and Accredo and insurance status was approved on the 4th. Both times Accredo simply dropped the ball. It is one of those really nice horribly sluggish machines that fails to perform.

I called Accredo to see how I go about getting a specialty pharmacy prescription filled. The person I got on the phone huffed, clearly annoyed, after I asked my question.

I could barely hear her because there were kids screaming and yelling very close to her which is really all I could hear. She wouldn't talk louder and the kids wouldn't stop screaming.

Unprofessional, not helpful, useless.

For some reason my healthcare insurance sent me to this absolute joke of a business. I am now approaching 2 months out from my appointment with no treatment in sight, numerous useless and annoying/interrupting phone calls and yet not a single soul to offer resolution. I will now involve my labor organization, an attorney and the Center for Medicare Service who will investigate their practices. No patient should ever have to go through what this group does to people.

Two months and they still do have anything right.

I am a rare disease patient and rely on sub-q infusions. I have been trained by a medical professional in home administration. On multiple occasions over the years, no less, to ensure that I am up-to-date on technique. I have done it for years. It requires equipment in addition to the medication itself (needle sets, tubing, syringes, needle spikes, and pump) I had no issues until my insurance changed and Accredo became my specialty pharmacy service.

Just going to list the issues:

- Rxing doctor had to send rx three times

- Rxing doctor had to send PA three times

- My insurance information was provided multiple times by myself, my doctor’s office manager, and my co-pay assistance case manager. It was never properly entered, even when they sent my my first (and only) shipment of medication.

- Copay assistance ID was provided multiple times by myself, copay assistance case manager, and doctor’s office manager. It was never entered.

- I was given three different copay amounts: $100, $150, $300. I was assured, after correcting them, that it would be $150.

- I was assured it would be billed to my MEDICAL benefit. It was not.

- I, the patient, had to explain what “delivery method” meant to the rep AND filling pharmacist (how the medication is given, either via pump or gravity, not how it gets delivered to my home.)

- I received one shipment. With an invoice for $200. When I called to clear it up, they had incorrectly billed it to my pharmacy benefit, not applied copay assistance, and then told me they did not have a contract with my insurance and they were not the preferred specialty pharmacy under my plan.

- Nothing was entered properly by the billing associate assigned to my account upon intake, save for my name and address. When I reference her name, no one knows who she is.

- Billing asked me why I wanted billed to medical, was rude, and told me I didn’t know what I was talking about when I explained the difference between self-administered drugs (think Humira or other self-injected biologics) vs subcutaneous infusion via pump of human immunogammaglobulin. Fwiw, I’ve been both a previous recipient of IVIG and current SCIG patient for going on 6 years, work in healthcare, have a degree in physiology, and do peer advocacy for patients that share my diagnosis, explaining to them the ins and outs of IVIG, SCIG, and the potential use of self-injected biologics if they have a comorbid autoimmune condition. But Greg From Accounting says I don’t know what I’m talking about.

- Sent me on a wild goose chase to FIVE DIFFERENT SPECIALTY PHARMACIES, telling me each time that each one was the correct one under my plan. “When we run a test claim, that’s who comes up.” They weren’t correct.

- Has continually sent me back to my insurance (Anthem BCBS) and PBM (ExpressScripts) who in turn verify my benefits and…you guessed it, send me right back to Accredo.

I’m currently playing the waiting game with them, where I was told on 3/4 that it would be billed to my medical benefit, but that the switch would take 7-10 business days. I have one dose left on-hand. As a patient with a primary immune deficiency. During a pandemic. I’m taking that with a grain of salt and am sure I will get a whole new set of reasons why it can’t be correctly billed including my copay assistance, with the correct insurance and personal information, as well as PA and the rx itself. It should be $150 copay, and billed to my medical benefit.

In late February 2022, I called accredo to set up a request for the cancer treatment drug, tagrisso. I expressed the desire for co- pay assist and was assured that I would not be charged any co-pay amount.

On March 3rd. I was online looking at my personal checking account and saw that I was charged the full co-pay amount of $4,681,17. When I complained they told me that I agreed to pay this. I am waiting for a resolution at this time, a full day after the withdrawal. I was using auto pay with Express scripts with the automatic withdrawal allowance of not more than $500 per transaction, yet they managed to rob me of $4.681.17, considerably more than $500. And somehow my auto pay was turned off in the app. I have been using auto pay for many years.

Something nefarious has happened and someone should accept responsibility, but they won't, and this is why I am filing this complaint.

3/4/22 @9:35 am Honestly everytime I call Accredo there is alway a problem. for sure they are very rude and I always have to be right, they want to shut you up. Please hear the conversations.

I was informed on Friday, Feb 25,2022 by Bons Secure Cancer Institute/Outpatient Infusion Center that Accredo wanted to send Renflexis to Bons Secour which is not allowed. I was told that I have to go to a free standing infusion center and there are no free standing infusion center in the network. My insurance provider told me a gap waiver would have to be approved. Getting my infusion every eight weeks is crucial because if I go pass eight weeks my body will become resistant against the infusion. Since 2003, I have taken Remicade I fusions every eights weeks that has saved my life. Without Remicade, every three years my body would become immune to medications to treat Crohn’s and I would be hospitalized with a long recovery back to being healthy. In February 2021 my gastroenterologist medical assistant informed me Accredo would not allow Remicade for my infusions that I would have to take the generic Renflexis. My body does not tolerate all generic drugs, each person with Crohn’s.is different and there is no cookie cutter treatment that will work the same for every patient. Renflexis does not work for me, I am fatigued and do not have the energy that Remicade provides. Since I started Remicade in 2003 every colonoscopy shows I am remission. Accredo appears to not care about maintaining overall health but instead being greedy and using a cookie cutter formula. I am upset, stressed and panicking because I will not be getting my infusion in the eight week timeframe. Stress can cause a flare up but it’s difficult because am afraid of being ill and being hospitalized. If proper medication and care is not followed for Crohn’s it can lead to colon cancer. I think it is irresponsible and egregious that Accredo is making decisions that does not promote maintaining a healthy regiment.

Accredo Specialty Pharmacy does everything possible to prevent patients from filling specialty medication. Accredo harasses patients by over-charging for prescriptions, not filling prescriptions, providing inconsistent and misleading information regarding prescriptions, making false promises and gaslighting patients.

No person willingly does business with Accredo. Accredo has a single star rating with the BBB. Accredo exists solely because patients are required to business with them.This alone should be a ceime.

Accredo should be shut down- should have been shut down years ago.

I receive pulmozyme from the specialty pharmacy every thirty days to be used in a nebulizer at home as treatment for cystic fibrosis. Medicare is my primary insurance and I have secondary insurance that together covers 100% of the extremely expensive drug. Medicare requires this special drug to be covered under medicare b as a medical supply. Although they have received accurate information from medicare and verification from my supplemental insurance carrier that it will be covered under medicare b, they continue to instead send the claim as a part d drug. Then it is denied payment and bills me for the full amount. This has been going on for almost 2 years now, the bill at one time was over $40,000. After my appeal to medicare that was approved most of the balance of medicare's portion was paid, however they have not correctly refiled these claims to the correct secondary insurer although I have continously tried to get the matter corrected. They still are sending me monthly bills for a balance of $7,194.00 which is full ycovered by my secondary insurance. When I try to talk to accredo about this they put me on hold or say they are working to resolve the problem. Now 7 months later I am still getting billed for this amount and I just received a notice that they are turning it over to a collecion agency. I do not owe this amount and I need this pulmozyme to survive. I am 84 years old and it is very distressing that I cannot get them to make the necessary correction to their mistake.

I want thee charges taken off my account and the claim sent to the correct source for payment. I need someone to help me clear up this matter,

I receive Botox injections every 3 months for chronic migraine. Accredo ships the botox medication to my physician's office. Accredo has failed to bill my Medicaid secondary health insurance for co-pays for 3 dates of service in 2021 and 1 date of service in 2022. I have had to cover the cost of the co-pay myself. So far, I have had to pay $315 out of my own pocket and I just received another $105 bill for January 2022. I have called Accredo's billing department repeatedly. People in the billing department repeatedly send requests to the "clearance team" and "Medicaid team" so that Medicaid will be billed and I will be reiumbursed. A Medicaid representative called Accredo explaining that prior authorization requirements will be waived since my primary health insurance has paid over 60% of the cost of the medication. Another escalation request was issued by Accredo in late January of this year and I was supposed to be reiumbursed within 2 weeks. Medicaid has still not been billed.

After 16 calls to them I have still not received my lifesaving medicine. My dr has faxed over 4 prior authorizations and the rx was faxed 3 times. I was on the phone two entire hours with them —once again— yesterday . I’m 3 weeks overdue on nucala and on feb 10 I had to rescue ten times with my albuterol and be put back on prednisone for severe asthma attacks caused by not getting my medicine. I could die with an asthma attack as I have severe eosinophilic asthma. All caused by the ineptitude and negligence of Accredo. It’s been 3 weeks overdue now and I have not seen it. This is so frustrating and very scary for me. It is a goat and pony show there— no one is able to deliver on their word. No one person follows all the way through on this issue. Very poor customer service and dangerous to me and my life! They need to rectify their system errors before someone dies!.

I use Accredo for 2 of my daughter's medications. Between myself and my doctor, we have literally, called 24 times, over an hour each call, over the period of two weeks. My insurance just changed, and now we are about to go through the same thing. It is absolutely unreal... I have asked have one person follow our account and am told they can't do that. I did have one supervisor give me her direct line and promise she would follow the account, only to find the extension she provided was no good.

24 hours to fill two prescriptions is unacceptable. It looks like there is similar complaints. My daughter is also going without medicine now, even though I planned ahead of time and did everything in my power to prevent this from happening. This company should have a class action lawsuit for medical neglect, something.

For the period of time between 1/27/2022 -02/8/2022 I have been unable to get medications for treatment of Rheumatoid arthritis.

Prior to the "weather delay" one week prior this request for medication refill was made. A member of the specialty pharmacy called my Rheumatology doctor and advised them to discontinue my medications because I have metastatic cancer. THIS was news to me, as thankfully, I do not have this diagnosis this situation took hours on the phone to clear up.

In the meantime I have called every day since 1/27/22 , now I am starting a flare up, as I have missed my dose, which I have explained, is something that effects me. This medication has been prescribed since 2018, people should not have to beg for medications that their insurance company has already paid ACCREDO for.

As for the weather delay how can an organization not have an alternative plan for patients that rely on deliver. One dose to be dispensed at a local pharmacy.

This is unacceptable, and has made me feel that accredo finds patients with certain conditions dispensable .

I have been trying to fill a prescription for four weeks now. I have called over 20 times over four weeks and always get assurances they need one more thing and it will be ready. I have talked to three supervisors about this and still have not gotten this resolved.

It is extremely frustrating to be without my medication for four weeks and having to deal with this problem. Blue cross/premiers should get rid of Accredo, it is the worst specialty pharmacy to deal with. I’m so fed up with this company.

I made an order on through the Accredo app 1/21/22 and I was expecting delivery by 1/27/22.

The order was accepted and no problem was reported to me by Accredo. I called Accredo on 1/28 and I reported that I had not received the order. I was told a new order would be shipped out. I called Accredo on 2/1 and informed I had not receive anything. I was told that my order required refills. I called back on 2/3 and spoke with leadership; nothing came out of this. On my 4th call on 2/4 I was informed that my order required a prior authorization. To repeat I called your office three times about a problem getting my medication and was not given the correct information. There was no follow up to my problem.

This took 4 phone calls and approximately 1.5 hours of my time and Accredo personnel time. At this time I still do not have medicine.

I spend hours, days, weeks on the telephone to get my Inflectra that I need for Severe Crohn's Disease and Ankylosing Spondylitis. I have had three bowel resections and an ostomy.
I need my medicine for the IV Infusion to be delivered in a timely manner, every two months. No excuses. I am transferred to multiple people, phone disconnects and I do not receive a call back.
I am told week after week that my order is waiting for pharmacist to approve. How long could it possibly take to approve the order and supplies?

Lost a prescription and required doctor to send a new one. Then told me it takes 5 to 8 days just to process the new one. In the mean time my child had no medication and is suffering withdrawal because they have no capacity to do simple paperwork. They don't care about patient safety or suffering just their own incapacity to do paperwork. If you have a choice don't work with this pharmacy they are not organized or efficient.

Went to the doctor on Jan5 2022, by Jan7 2022 I received word from my doctor's office that the medication was approved and the authorization was sent to accredo. For the next week I didn't hear from Accredo. I called them a week later (Jan17) and they had no record of the authorization being sent over. I confirmed with my doctors office it had indeed been sent. Called Accredo back (now it's the 19th of Jan) and someone finally tracked it down in the wrong spot (?) In my file. They put a rush on it to send it to pharmacy to have it filled. Now it's Jan 24th and I called today for a status update and it's still pending. This shouldn't be that hard to get my medication. I am currently out and I can not function normally. Accredo is the worst.

I keep getting refill calls from you even after my insurance provider changed 1-1-2022.
I've talked to an (inept) call rep each time and explained that. I'm STILL receiving calls. This is now harassment . You need to update your database. I am getting more attention from you NOW than I did when I was your customer.
Your pharmacy screwed up my order EVERY MONTH and it took 3 sometimes 4 calls at 20-40 mins each to get it fixed. Stop hiring idiot operators who can't speak a coherent English sentence.

Your C.E.O. only cares about how much $$$ they are raking in, not about making sure people get their life saving medicine on time.

Your company's ethics and morals are in the bottom of an outdoor port-o-potty at a state fair in 100 degree heat. Yeah...that bad.