Accredo Health Group
reviews and complaints

You call and go through the promopts and someone literally hung up on me without even introducing themselves. rude

My son recently started a new medication and Accredo Pharmacy is responsible for delivering this medication. I have had so many issues trying to get this medicine delivered. Each person I speak to at accredo tells me that his RX is locked and NO ONE can seem to help me. I have spoken to a number of PCA at accredo including trying to get pharmacists in to unlock the file to get my son's medication out...no one has answers. I have NEVER dealt with a Pharmacy such as this. This is by far the WORST experience. I would love to speak with someone who is able to resolve this issue and get my son's medication delivered. Please. Thanks

Accredo pharmacy fills my daughter's prescription drug Lupron on behalf of Express Scripts. During refill of this drug Lupron, they charged an unfair, deceptive, extremely high price of $4701 for 1 single dose of Lupron injection. I mentioned very clearly that I would not pay more than the customary amount that I previously paid for last 1 year which never exceeded $150 for a single dose of Lupron. They mentioned a single Lupron dose costs $11,452 and after my insurance deductible, I have to pay $4701. This appears to be price gouging. Also, it violated the 'No Surprises Act' since I never agreed to pay more than the previous charges of the same medicine. I request to investigate this company for surprise extremely high prescription medical bill charge to the consumer.

Called Accredo several times and reviewed call transcripts where it was clear that I never agreed to pay more than the customary amount that I previously paid for last 1 year which never exceeded $150 for a single dose of Lupron. They said if I didn't accept the charge then they would remove the charge. Later they denied it. They said their representative would call back after review by management but they never called back. They changed facts, they lied, etc. They are forcing to pay me $4701 for a single dose of medication and my daughter requires this Lupron injection 4 times in a year.

Date of incident June 2, 2022

There is an outstanding balance of $4,355.60 on my Accredo account which I have been trying to pay with a virtual debit card provided by Biogen. I started attempting to resolve the issue of the co-pay balance (from 10/2021 for Tecfidera) in January/2022. I have spent many lunch breaks and have had to take multiple days off work in order to make the phone calls to try and resolve issue. This has been ongoing for 6 MONTHS. I have been sporadically provided with “complimentary doses” of Vumerity (current medication) from Biogen. The medication I am prescribed for relapsing/remitting multiple sclerosis should be taken as directed to be effective. I am now suffering new multiple sclerosis symptoms which I believe are directly related to my disease not being treated properly for SIX MONTHS. Yesterday I had Accredo and Biogen on the phone at the same time and was appalled that the Accredo representative engaged in arguing with the Biogen representative. I am seeking quick resolution to this problem through Accredo before I escalate my complain to an attorney.

This has been my second go around with Accedo in as may months. first time was due to the did not inform me or my Dr's office that they needed a new prescription and Prior Authorization. This caused a delay of three weeks.

Now, I placed an order last friday to be delivered on the following Tuesday. They shipped on Monday the prescription ( packed on ice ) gets stuck on a truck in Jackson MS for basically a day and a half. Talked with several people including two pharmacists and they assured me that they would ship out the replacement order for delivery no later than Friday. Well here it is 6:30 on Thursday night no info, no tracking numbers, nothing. Again Accredo has risen to the highest level of indifference or incompetence, I can't decide which!

I have no choice but to use Accredo as a specialty pharmacy. WORST EVER! Especially since I have experience with another specialty pharmacy to compare them to. Every single time it has been the most agonizing and worst experience. They say it will ship, then it never comes. Each time I call they say there are issues (need a new prescription which is sent in every month because they claim they never get refill prescription even though myself and my doctor have proof it was sent) and I need to resolve them in order for the medicine to ship. I never receive text reminders. I can no longer log in to check the status with the Accredo website because the prescription number does not match my information. But I'm staring at the prescription number on Cigna's website as well as the number on the last dosage box. Long wait times. Lots and lots of red tape just to get a REFILL! I do not see how they are still in business. Accredo - close your business and find something else to do because all you are is a bunch of money hungry idiots who are to incompetent to do a simple job and the nerve to ask me do I want to speak to a pharmacist to discuss my missed dosage?! Excuse me but your idiotic pharmacist can’t fill a prescription properly or on time so why should I trust they know what to do for a missed medication dose! Scared me to think how long before they send the wrong medication and someone dies because of it?! Tim Wentworth (CEO) should have to wait for payment as long as we wait to get our medication filled or miss out on payments due to lack of proper and timely distribution. I would love to get a huge lawsuit filed against Accredo and will definitely be speaking to an attorney because enough is enough … 2 1/2 years of this BS with Accredo is enough !

My insurance changed so therefore I had no choice but to use them as a specialty pharmacy. WORST EVER! Especially since I have experience with another specialty pharmacy to compare them to. Every single time it has been the worst experience. They say it will ship, then it never comes. Each time I call they say there are certain protocols to remove from the order in order for the medicine to ship. I never receive text reminders. I can no longer log in to check the status with the Accredo website because the prescription number does not match my information. But I'm staring at the prescription number on Cigna's website as well as the number on the last dosage box. Long wait times. Lots and lots of red tape just to get a REFILL! I do not see how they are still in business. CIGNA - do better! Accredo - close your business and find something else to do. Tim Wentworth (CEO) should have to wait three weeks on a REFILL like the rest of us. And spend three weeks on the phone with his own company and see what we go through.

I have medicare and Acceedo Pharmacy is aksing me to pay the amount with out taking my medicare.I doubt that they are trying to double bill Medicare and me.

I tried multiple time and no resolution yet,if I ask whether you use Medicare as secondary they are saying different answers each time.Their agents are lying to keep the phone and not giving soild answers and asking me to pay without considering Medicare.I need to get this resolved.

Wow, I have had so many problems with my cancer medication since Accredo took over my specialty pharmacy. I decided to look at their general reviews because they don’t seem legitimate. ALL of the same issues I am having. Won’t send meds on time. Harassment and blackmail to join a “savings program” or they won’t send my lifesaving medication. Won’t acknowledge my copay coverage and insisted I pay them $4,800. Complained to my insurance and they said it’s ridiculous but couldn’t resolve the issue with Accredo, a part of expressscripts. Couldn’t send out my meds on time in December and January, making me go without my lifesaving drugs for a week EACH month. Then, sent out 3 months worth in 3 weeks! After many phone calls, no two representatives gave me the same answer! To add insult to injury, a rep from Accredo said they needed ME to call The “savings program” number to release the “company credit card number” to me so I can give it to Accredo. NO thanks, not getting involved in this illegal behavior. I’ve had enough of his company.

I called Accredo to update my insurnace in January. I was then left a message saying that they didn't take my insurance and that the order wouldn't ship. Then i called my insurance and they told me to call CVS Specialty pharmacy which I did. Then Accredo shipped me not one but three shots and billed me the entire amount and to add insult to injury they didn't run it through my insurance. When the bill came due for $12k they called me to tell me they had run out of room on my Taltz Together Copay assist card which they maxed out. I've called and requested the contact my insurance to show that I've med my annual deductible but I was told to pound sand. How is this legal? Is there a class action lawsuit I could be added to? I'm still not able to get my next dose because Accredo screwed up and won't reverse the charges I never authorized. I've confirmed all of this with their customer support but I don't know what to do next. It seems like I'm not the only one who's been negatively impacted by Accredo's incompetence.

Despite working months in advance to make sure I had my medication on time and having multiple phone conversations about needed medication, and multiple calls from my doctor who provided the prescription at least three times and despite pre authorization, Accredo staff provided misinformation to my insurance company and delayed my medication. They told me I had a high co pay and provided me incorrect phone numbers for co pay assistance. Told me to keep calling an incorrect number. They would put me on hold then hang up. Once I found assistance for my co pay, they accepted it and then told my insurance company I did not have pre authorization nor a doctor order (when they did) and then both would just send me back and forth to talk to the other. It wasn't until I demanded that both companies get on the same call with me that the lies and misinformation that lasted for three months stopped and suddenly I was able to get an order for my medication. We shall see I will call tomorrow for a tracking number but this company is in the habit of not telling the truth and misinforming their consumers. I still don't have my medication and I have a condition where missing a dose is dangerous. They are not in the business to help and serve. Very sad.

My insurance company changed to a new specialty pharmacy, Accredo, in January 2022 and I have not received good service at all. I called Accredo to find out why my medicine didn't arrive and they told me they needed a Prior Authorization (PA) from my insurance company. I was never notified of this in advance. I have spent the last 5 days (March 28 - April 1, 2022) and multiple hours with Accredo, my insurance company, and my doctor's office. My Dr. office sent the PA to my insurance company but Accredo kept saying they didn't receive it. I get a different person from Accredo every time and have to tell my story over and over. Accredo told me at one point that my medicine was no longer covered by my Insurance which is a lie because they have been paying my medicine for the last 4 years. Today, Accredo finally admitted they got my PA but it would take 2 -3 business days to process and they aren't open on weekends. Today is Friday, April 1, 2022, which means by the time they process, fill my medicine, and ship it I will get it next Friday, April 8, 2022. I have been out of medicine for 4 days now and by the time it arrives I will have been out 11 days. This is unacceptable and something should be done about delays in medicine.

I have been waiting for a medicine for my knee since [protected], it has been in the Acredo possession since that day. It has been delayed due to an approval needed by myself. The issue is Acredo has not communicated this to either myself or my physician. No letter, email. Text, or phone calls, or voicemails indicating they require my approval.

I have been suffering in serious pain waiting for this medicine. Clearly Acredo has little concern for the patient or the condition they may suffer from.

I’ve called 6 times as well as had my physician reach out so I can begin my treatment. All copay information has been provided and there is simply no reason for the negligence. Each time I call I am told that my order has been marked as “urgent” and someone will contact me in 24-48 hours. Only to have to call back again and go through this process for weeks in a row now. My doctor prescribed this medication January 19. I called March 2, March 18, March 24, March 25 and once again today.

This company should be put out of business. I have been receiving my medicine late. It is same prescription same doctor same dosage. Nothing new. Why can't they just deliver it every two weeks? It is priced as free for me and my insurance but they send a huge bill and put holds on my account and withhold my medicine. I have good insurance and the Save More Plan and nothing changes! Just send the meds! I think it is criminal and intend to file with BBB as well. Perhaps a class action suit is warranted as I read all the complaints on this board. I called the week of March 14,2022 to attempt to get my refill to take meds March 27, 2022 but after 6 phone calls averaging 50 minutes each I cant get it until March 29,2022. Unacceptable service. Ohio State Teachers Retirement System needs to find another company to do business with. We deserve better.

I called five times on 3-24 about a Humeria order that was sent there months ago. Twice I was told I needed a preauthorization, and three times was yelled at to stop calling because I was not in their system. On 3-25 I called again. The person I talked to was able to straighten things out. The order had been incorrectly put into the system.

Accredo Health Group -

I'm calling for two weeks consistently. Each time, a rep. put on hold to review and said everything is fine. The next call, another said the prescription went to another account and they are fixing it. Nothing happened, another call, they said medication set for delivery by March 15, nothing arrived. Called again, they said they need another document from the doctor's office.

Why everyone working at Accredo provided different and false information to the client. Now my daughter left without medication.

If Accredo told me two weeks ago what they need, I don't mind to contact the doctor office, which supposes to be their job to do business. Not one single person has given me the correct information !

Provided wrong information, lied to clients is not the practical way of conducting business. I've used them for the past many years and never had this problem.

It seems they are solely distributor for some medication or deals with specific insurance, so they can dictate what they want to say/do.

Unfortunately, because I need the medication/insurance, I have no choice but to deal with them at this point. Need to explore another way and make people aware of this business.

Calling for two weeks consistently. Getting wrong information, lied to, and left on hold forever. I'm not without mediation and still no one there actually cars. If I could sue them for gross incompetence. Not one single person has given me the correct information. I've used them in the past and never had this problem. Unfortunately, because I need the medication, I have no choice but to deal with them.