I accept that from now on I should read the “terms & conditions” a lot more closely, but I just couldn’t conceive of a company offering a trial that starts the day you place the order. Well that’s exactly what this fraudulent crook of a company decided to do and I get some third world inept operator taking my call that tried her hardest to up-sell me on another month of a product I didn’t even want one month of.
So I tell her that I received the acai product on Monday it was now Wednesday and I’m wondering why they charged me $89 after 3 days, she replies no it is charged 10 days from the time you place the order, you failed to call us back in time. I exploded! What sense does that make to start my trial of something before I receive it? I didn’t get to TRY it! She say’s oh well since you’ve already paid for it now why don’t you try it for the rest of the month. This crap went on for way too long and finally when I was frustrated to the verge of tears did she give me the cancellation instructions.
Can you believe after the 10 times I said I didn’t want it had I hung up too soon I would have still been in the system to get hit again next month! Scam artists! I am pissed and still out of money. And the cancellation process is so detailed and ridiculous, and they cover their criminal butts by putting this stupid info in the terms they know people rarely read through completely. Uuuggghh!
I agree with eveyone and all comments, i to am in the same position i ordered my FREE trial of acai berry of £3.05 postage, and 3 weeks later discovered 2 lots of £65 2 lots of £3.05 and 4 lots of £150 bank changes. When the pills arrived it turns out they came from a tyre place in Scotland? When attempting to ring the company they seem to have never heard of me nor have any details. My bank cannot help im well and truly mift and soooo angry bring on next month when they try take more money on a cancelled account hehe !
I called the company about the product the product that I never received and they still charge my credit card and stated to me that they will resend the product to me but there was no product received in the mail.
yes, I just recieved a phone call from this company (ADS collections) and they claimed to have sent me this product. I supposedly ordered it August 9, 2009. They told me to contact purenutraboost.com to get the situation straightened out. Of course, I looked on the website, and no phone number. I called the FTC and reported them. The FTC number is 1-800-FTC-HELP. Also, if this company claims you owe them money for anything, call [protected] (the credit bureau) and put a fraud alert on your account.
I just received the same call. ADS collections called me. I took down the information they said they were provided from Pure Nutralife. They said I owed $80 from a declined credit card charge from June of 2009. I did some investigating and called them back. The card # they said was declined was a card stolen from me. I called them back and report the fraud and they said they would remove my information from their system. I called my attorney and he advised me to get that information in writing. I live in the state of Florida and all of this needs to be reported to the State Attorneys office as well as the FTC and credit bureau. This posting helped me a lot. Thanks!
I ordered from Acai Berry their free trial offer and was asked to pay only shipping. When I recieved the product I was charged more than my online order showed and they sent me two bottles. Next I noticed that a large charge had come thru my bank, I found out that it was from Acai Berry and called them. They told me that there was nothing they could do, but they would take my name off of the list. They wouldn't do anything except to say that I now have to call my bank and dispute the charge and go thru a ridiculous proceedure to have my money back, this is a total ripoff I need that money so much for my children, I only asked for free samples I wish I never did this.
Dear Sebastian Shaw,
We are the Consumer Advocacy Foundation. We are a new nonprofit organization that provide the authorities with reports of potentially fraudulent merchants and help build class action and other type of cases against them.
If you have had problems with defective product, bait & switch, unauthorized charges or non-issuance of refunds then you should contact us. We may be able to help. Our website is http://www.consumeradvocacyfoundation.org or you can visit our group on this website.
Thank you and we are looking forward to hearing from you soon.
I placed my order 30/4/11 and have never received the product. I made one phone call to their customer services and was told that
they had had such a great response that they will reship mine. Still, so far, I have received nothing. I am so glad that I only ever
use a 'PAY AS YOU GO ' card for any online purchases. This way they cannot take any unorthorised payments. I recommend that
others use only this type of card online.
Lorraine
Wales
I can recommend a reputable pharmacy www.pill24.org I received the order and it was on time and the pills work great.
P.S. 5% discount coupon code: 9sh73h
I ordered the trial $3.95. There was to be no other charge. When I receieved the product I had 15 days to return it or my card would be charged. I returned it well before the 15 days. My card was still charged.
oh i had the same thing happen to me. Here is a strand of e-mail that was sent to the company.
From: Darcy
To: customerservice@nubodi.com
Sent: Tuesday, November 25, 2008 7:26 PM
Subject: refund... very upset customer... bad customer service
hello my name is Darcy XXXXXXX. XXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
I ordered your myeztrim product for a free trial for only shipping of $3 something. and had attempted 2 times to call your company when I was off of work or on a break. I waited 10 min and hung up the phone waiting for a customer service provider. today I have received your product and have trough it away because I did not want to use ur product and have decided I didn't want to risk putting this into my body. I have called customer service and have gotten employee
XXXXX XXXXXX
she told me that she could not help me because I have through away the product I was on the phone with this lady debating about how was it my responsibility when I have tried to contact the company before the product come to fix this problem. After a while I felt that she has gotten frustrated and I could tell through her voice. I do not appreciate being talked over but this employee and had told many times not to talk over me... I did keep my calm and did not curse at this lady and did not yell at this lady.
after you could tell that she was frustrated she proceeded to me to just LIE to the COMPANY in an e-mail and tell them that I had not received this product and that I would like my money back. then I was curious why she couldn't refund me at that point because no matter what way you looked at it there was going to be a lie. I do not feel that I should lie to any that is why I told the lady what had happened. Therefore all I am asking is that I need to receive my $89.31 back in my account. because I have 10 day to report to my company with this dispute or I can cancel this disputed with my credit card company with in these 10 days. I would like to know by phone at XXXXXXXXXXXX from 3:30pm to 5:00 between wed 11-26 to fri 11-28 because I have work off at these times. if u let me know I will then be able to make a decision if to follow through this dispute or to cancel this dispute.
thank you
Darcy XXXXXXX
(i went down stairs and found the product next to the trash can and sent this e-mail)
On Tue, Nov 25, 2008 at 8:55 PM, Darcy wrote:
I have sent an e-mail earlier about a refund... I found the product and I am sending it back on 11-26-08 it is open. Darcy XXXXXXX
(then i got this e-mail in return)
From: Customer Service
To: Darcy
Sent: Wednesday, November 26, 2008 3:29 PM
Subject: Re: refund... very upset customer... bad customer service
Ms. XXXXXXX,
I have listened to the recording of your phone call and I find it not necessary to reprimand our customer service agent. The moment she referred you to email our corporate email address there was an immediate misunderstanding as she did incorrectly word what she was asking you to do. Unfortunately at that moment when she was also explaining the ACTUAL necessary steps to request a refund you spoke over her. You weren't lied to, from the very beginning there was a failure to understand on both ends.
Our representative handled your concerns appropriately and as trained to do as you agreed to the terms and conditions of your order. I pulled our records, our hold times have not exceeded 10 minutes and especially not the 20 that you claim. Our hours of operation are 6am to 9pm MST which is what we do to cover schedules across the nation.
You were not asked to lie to the company, that was the interpretation you insisted on hanging onto throughout the duration of the call. I do not appreciate how you insulted my agent by calling her a stupid person.
According to the call, you said the product sent to you is at the dump...
Nonetheless, your account has been refunded.
(and sent this in return)
Thank you for the return of the money. But overall I am not happy with the service I have received and I am not happy with you saying that I called Mary stupid. If you re-listen to the recording, I did not call Mary stupid I stated that she had inferred that I was stupid. I was not in anyway trying to harm this lady's career, but I did want it to be known that I felt as if I was told to lie to the company. I am sorry that you have not decided to listen to the concerns of your customers. Therefore I feel that this was not handled appropriately in any way at all. I am not happy with this company in any way shape or form. Furthermore if you would take the time to look online at other upset customers concerns that have been posted over the internet your company might find it fit to change how you treat individuals. in addition, this e-mail you have sent me would have been fine if you would have left out "I do not appreciate how you insulted my agent by calling her a stupid person." As i had stated i did not call her stupid. And if XXXX feels that i did call her stupid i will write an e-mail of apology to this lady.
Darcy XXXXXXX
You know the main reason that i am mad is the customer service... i feel that this company needs to get their customer service fixed. i do not think we need additude when we get our money taken from us. And i did send an e-mail to Oprah
I ordered the trial $3.95. There was to be no other charge. When I receieved the product I had 15 days to return it or my card would be charged. I returned it well before the 15 days. My card was still charged.