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Acai Berry

Acai Berry review: Crooks 931

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Author of the review
5:09 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

I accept that from now on I should read the “terms & conditions” a lot more closely, but I just couldn’t conceive of a company offering a trial that starts the day you place the order. Well that’s exactly what this fraudulent crook of a company decided to do and I get some third world inept operator taking my call that tried her hardest to up-sell me on another month of a product I didn’t even want one month of.

So I tell her that I received the acai product on Monday it was now Wednesday and I’m wondering why they charged me $89 after 3 days, she replies no it is charged 10 days from the time you place the order, you failed to call us back in time. I exploded! What sense does that make to start my trial of something before I receive it? I didn’t get to TRY it! She say’s oh well since you’ve already paid for it now why don’t you try it for the rest of the month. This crap went on for way too long and finally when I was frustrated to the verge of tears did she give me the cancellation instructions.

Can you believe after the 10 times I said I didn’t want it had I hung up too soon I would have still been in the system to get hit again next month! Scam artists! I am pissed and still out of money. And the cancellation process is so detailed and ridiculous, and they cover their criminal butts by putting this stupid info in the terms they know people rarely read through completely. Uuuggghh!

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931 comments
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Sandra Gilbert
Fincastle, US
Mar 13, 2009 4:19 pm EDT

number to call to cancel is [protected]

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kate lane
, US
Mar 12, 2009 4:35 pm EDT

I agree the Acai Berry and Life Cleanse are a rip off. Learn from our mistakes do not go near this product. The company hails from Hollywood Florida, The numbers I have are [protected]=4109 or 08. I had to cancel my account at the bank and start a new one, because I was being charged $87.19 a bottle. Also we all get charged different monatary amounts, HUMMMM. It would seam to me, some guy went to a vitamin store, bought the mega size bottle of whatever, cut the bottles into 20 small bottles, got himself a sellers lisense and makes about, $1800.00.Who ever you are, God has his own time, BUT he gets to the bad guys, sooner or later...good luck with that!
No more scams for me!

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Kristie
Anchorage, US
Mar 12, 2009 1:37 pm EDT

I too am a victim of this scam. I should have known better than to order something like this off the internet! All I wanted was the free trial and got duped by an add from someone claiming to be from my area so I figured it was legit! Don't trust this company! I now have a 79.96 charge on my credit card. I emailed the contact email off their site to insist that the charge be removed since I was out of state at the time. It's still there! So now I am calling both them and my bank to refuse this and any and all future charges. I also just noticed a second charge that looks weird. Has anyone been getting a second charge from DJMLIFESTYLEFITCOM ? There is a phone number that is the same as one of the ones listed above so I am thinking this is the same company trying to charge me twice for something I never ordered. Don't order this product! At least not from this company! They will rob you blind from the looks of it!

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amber
Cedar Rapids, US
Mar 11, 2009 9:48 pm EDT

I too have had problems with ordering the free trial and getting charged a fee of 74 bucks, I called and they gave me a hell of a time just trying to get my full refund back. But I finally got it..but I just now checked my statement and I was charged again for another service of acai berry this time for 39.95..Once again I had to call them back to get that refunded..this is turning into a nightmare I tell you..I dont want to keep checking my statement and seeing another thing charged to my account. dont try the brimlite product with it..cuz Im having problems with them too..they too charged my card with out my permision. So Im still waiting on that refund on that one..god forbid to trust anyone anymore.

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dee
Moose , US
Mar 11, 2009 2:14 pm EDT

I don't know how I did it, but this morning I called my bank and there was a refund for $87.13 from the Acai Berry idiots. All I can say is keep calling. Make sure you tell them you are going to the BBB and your State Attorney General.

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jvolosin
Meriden, US
Mar 09, 2009 1:39 pm EDT

I tried call the above number and got an incredible amount of static and the call kept getting cut off before I could even get a live person on the line. If this is such a reputable company, how can there be so many complaints out there about how deceiving the trial offer is!

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Idiot
Willingboro, US
Mar 08, 2009 1:36 pm EDT

the employee is only correct about the number. What he/she is not saying is that you will be robbed. When you place the order (that day) the trial period starts and they don't send out the order. The 2 weeks later you are billed 80.00 for THAT MONTHS order. Meaning they are billing you for something you will never receive. Upon calling they tell you they can't refund your monies. It does not matter that you have not received anything and probably will never receive anything. CANCEL IMMEDIATELY. When you do this you will find that they were also going to charge you for something else that you did not order. 3 cancellations are necessary and I can't tell you that they are legit. THESE PEOPLE ARE THIEVES. If you feel this is not true I recommend if you still order from this place, make sure you take down this number to their so called customer service [protected]) can cancel the order the MEMBERSHIP--that you never knew you joined. Maybe you can avoid the 80+ dollar bill they will charge you

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Company Employee
West Lafayette, US
Mar 07, 2009 4:12 pm EST

Valued Customer,

On behalf of Nature's Acai Berry, I would like to apologize for any problems or concerns that you may have had while attempting to cancel your order. The phone number listed on our website [protected]) is 100% reliable and customer service representatives are standing by! Nature's Acai and its employees are unlike any other offer out there and we stand behind our products completely and your satisfaction is our number one concern. Please feel free to try the listed phone number once again and allow our service agents to take care of your situation. We hope to hear from you soon. Have a great day!

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cowboysfan
Covina, US
Mar 06, 2009 2:19 pm EST

go thru your bank. they will get you all your money back. I got my money back plus overdraft fees

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CommonSense
, US
Mar 04, 2009 1:54 pm EST

Neither of you bothered to READ the terms and conditions where it clearly states that you're signing up for a subscription

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terri
Warwick, US
Mar 04, 2009 1:52 pm EST

same thing happened to me. i called and cancelled any outstanding orders and i notified my credit card company and had a fraud alert put on the card for this company.

here is the number to call for cancellations, i called and had a bit of a wait but i did talk to someone ( their english was horrible ) and cancelled my order. the number is [protected]

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Kelly
, US
Mar 04, 2009 12:17 pm EST

Call your credit card company! I had this same problem ! It was ridiculous. After I notified my credit card company I finally got in touch with the Acai Berry customer service and they had tons of BS excuses, saying it was "in the print on the page" that Iwould be charged 90$ a month. THEN, to make matters worse, I sent back one of the unopened, UNREQUESTED bottles they sent me and they only refunded me 50$! Saying they couldn't refund it 100%! Ridiculous. Stay awayyyy.

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Patty
Whittier, US
Mar 04, 2009 10:58 am EST

I ordered product on 2/9 and as of now I have not received product. I called on 3/4 and they tell me product was mailed and that I been charged full amount since I did not called with 14 days. Was told my account still show active which means product will continue to be billed month and if I wish to continue. I ask to close my account and didn't wish to continue with product since I have not gotten a change to try it! Why should I continue to pay for something I have not received? I was told they can not refund my money because I did not call within 14 days of order date. That is BS!

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Ann
Pittsfield, US
Mar 03, 2009 3:14 pm EST

I have had the same problem. They have charged my account twice after i canceled my order. The only product i have received was the 14 day FREE trial, but they have charged me $78.00 the first time and $83.80 the second time.

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auslummama
Austin, US
Mar 01, 2009 3:26 am EST

What you and everyone else need to do is cancel your debt/credit card you used to order your product. That was the FIRST thing I did so they couldn't tag on any other kind of charges. I'm sure if I wouldn't have canceled my card, I would have had other charges, but I didn't want to chance that... so cancel your card and call your bank company and tell them about it. They can give you a number to the Acai berry people and you can ask for your money back. Luckly I did it and got my money back and I'm just glad to say I'm done with anymore orders online.

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Kitten
Duluth, US
Feb 28, 2009 12:54 pm EST

This company is a complete rip-off. They claim to give you a 14 day free trial and charge you before you even receive the porduct. I tried contacting them and was told to leave my name and number and someone would call me back. I have not even received the product and have been calling leaving my information for 8 days in a row with no return call from anyone. I am seeking legal actions against hthis company and it's owners and the customer service department. I spoke with a Nicole Lopez who said she simply takes the information and fowards it, but cannot guarantee that someone will call you back. And the [protected] number is no better. It is simply another number to call the same call center and get the same runaround.

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Ogechi
Grafton, US
Feb 28, 2009 11:26 am EST

I want my money back and i want to send your product back.you have just billed me for what i didn't order for yesterday and today.Though you have not sent them, just cancel the shipment and return my money now.I have better things to do with it.if you don't, I will fight you to the last.am really disappointed that you guys are not organized.
You continued to bill peoples' credit cards after just one transaction and they didn't buy any other thing from you..

Please call me immediately on [protected] cos am very annoyed!
I need to pay my bills

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Ogechi
Grafton, US
Feb 28, 2009 11:19 am EST

I want my money back without hesitation and am ready to fight you to the last for taking my money for things i dint authorize you to.Secondly i want to cancel my credit card details with you. I am really disappointed that this could happen! I only ordered one small Acai Berry and purity last month, now this is what you have billed me for:
02/10-acai ber(14.99), 11th-purity (4.95), 13th -acai berry(4.99),
27th two acai diet-(78.81), 28th-74.95.

MY question is: is it fair ? just noticed that each time money is deposited that i want to pay my bill with i cant find it. on Friday $183.10 was deposited into my account and you ripped it off. I need to talk to someone now.

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marsha chapman
, US
Feb 27, 2009 11:19 pm EST

Yes, the same thing has happened to me. I ordered on Oct 13th, was charged 44.95 and called my credit card company when after 30 days, I received nothing. They credited my account and in December I received something else. I did not return it as it was not what I ordered. They checked and received verification I had placed an order. When I called them I was told it would be an 85 minute wait. I had tried three times in 30 days. Angry! I was furious and will be till I get my money back. They want a copy if the slip where it was returned. They continue to change their web site and the bottle and their policy

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Glen...
Detroit, US
Feb 27, 2009 9:56 pm EST
Verified customer This comment was posted by a verified customer. Learn more

PURE ACAI BERRY - A SCAM & FRAUD

This is clearly a scam and a fruad. Like everyone else I order this product online using my credit card. Oprah's name was behind it so I thought it was worth a try. I ordered it for $4.99 to pay for s&h only. No further charges were to be to applied. However, when I received the package there was a card enclosed with very small print. I took a magnifying glass and read it. It read I had 15 days to try the product and if I didn't cancel, I would be placed on auto monthly shipments of $75.00 that would be deducted from my credit card each month. I knew then there was something seriously wrong with this picture.

First off, by the time I received the shipment I only had 2 0r 3 days to try this product before the 15 day deadline. I immediately called the so called customer service to cancel. After giving the appropriate information to the rep, I was told it was cancelled and there would be no further charges or shipments. Was hopeful and thought everything was taken care of and that was the end. Yea Right!

Readers, guess what? Today I received my credit card statement and on it was 2 charges from this company. There was a $4.99 for the free trail bottle of Pure Acai Berry and $78.81 for what, I don't know. To date I have not received anything for the $78.81 charge. And guess what else readers. I noticed that the $78.81 charged was placed on the credit card on the 15th day. Didn't make a difference that I had called and was told it was cancelled.

I called the toll free number (1.866.964.1011) on the statement for hours and this is what I got: busy, no answer, recording that stated all customer service reps were on other calls, please stay on the line which was over 5 minutes each time, then automatically disconnected. Over and over I tried until finally, I got to speak to a poor english speaking female who stated she could only manually take my information because her computer was down. She had no knowledge as to why I was not cancelled as previously requested, or why $78.81 was charged to my credit card unauthorized. She stated she would input the information when her computer was back up and the $78.81 would be put back on my credit card. She said I should try back in 3 or 4 hours to follow-up.

After hanging up with her, I called my credit card company and reported this unauthorized charged. I was then put in touch with the credit card's investigation department where I reported this incident as an UNAUTHORIZED FRAUDELENT SCAM. The credit card company said they would work with me. Everyone who used a credit card should call their credit card company and report the unauthorized charges for starters.

There seems to be a variety of companies with many different phone #s. The company I used has 2 names: sales@advantagedwellnessresearch.com and trypureacaiberry.net. The phone # again is: 1.866.964.1011. Good luck! Also, what I noticed is that everyone is charged different prices.

After reading the many complaints and cries for help, I am outraged, really shocked and appalled at this. These people should not be allowed to get away with this public deliberate act of SCAM and FRAUD. We should make a stand and fight this. Anyone interested let me know.

My best to everyone who is caught up in this.

Glen

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angela
Daytona Beach Shores, US
Feb 27, 2009 8:43 am EST

1 minutes ago by angela 0 Votes
I DID A smart thing I ordered it not trusting from the beginning so I put it on a gift mastercard with a limit of 25 dollars and this card is not a reloadable card so if they try to put anything on it they get the Berries if you know what I mean..
I have a simple solution for people who order things like this buy a mastercard or visa card from your local Cvs store or Walgreens purchase it for about 25 or up to 50 only, it costs 3.95. its worth it when they try to charge more to you they get stiffed..you need to be ahead of the game you can get your order and they cant bill you over and over..

Try it, its legal and they get stiffed not you.
Angela

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felicia
Houston, US
Feb 27, 2009 7:33 am EST

I ordered the product and they confirmed it by sending an email that stated do not reply. They also said I was a member of the Fit Factory at 29.95 a month and cost smasher 2.95 a month. I tried to call the same day and cancel but was not able to speak to anyone. The phone number is fake. The call # was the same for all of this things. I filed a complaint with the Federal Trade Commission. I also called my credit card company and notified them.

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KIM
, US
Feb 24, 2009 6:00 pm EST

The exact thing has happened to me!

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Lacy
Center Conway, US
Feb 24, 2009 4:58 pm EST

ACI BERRY/ POWER FLUSH

I think the reason why it's hard to catch them and hard to understand some of them when they speak is because some of them are in other Countries. Some of them are not Companies, they are just a group of Scam Artist that use a bogus address with a bogus product.

I read some of the testimonies on this website and some people are getting sick. Someone also posted the ingredients on this website and it said that one of the ingredients was not digestible by humans...

They will get caught. I saw on another website that they arrested a few of these Scam Artist.

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offended
Huntington, US
Feb 24, 2009 3:31 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I found out this same thing happened to me. I was charged $79.96
ATM Withdrawal WWW.NATURES-ACAI.COM [protected] NV
No one answers the phone so you can't cancel after receiving the trial product...

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karl
Daviston, US
Feb 24, 2009 10:14 am EST

File charges! Close the account. Getting a new card doesn't do you any good. They already have your personal information. All they have to do is take your old credit card info and add it on to your new one.

Telemarketers sell your personal information to other telemarketers

File fraudulent charges with your bank and the Federal Trade Commission in whatever State you were charged in

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PRISCILLA DENISE SMILEY
Montgomery, US
Feb 24, 2009 10:08 am EST

THERE WAS CHARGES TO MY CREDIT CARD THAT I DID NOT MAKE SOMEBODY WENT IN TO MY CARDS AND NOW THERE IS MONEY TAKEN OUT MY ACCOUNT TWO TIMES I DON'T NO ANY THING ABOUT THIS PRODUCT AND I WANT MY MONEY BACK HOW COULD SOME ONE PLACE AN ORDE WITH MY INFORMATION HAD TO GET A NEW CARD I WANT MY MONEY BACK I ONLY WEIGH120POUNDS WHAT I'AM GOING TO DO WITH THIS

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Tammy44
Fontana, US
Feb 23, 2009 8:01 pm EST

I have had another company hold on to my credit card and charge it a year later.

I talked with my credit card company, they canceled the card and they dealt with the horrible company.

This might be an option for you.

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VA Man
Yorktown, US
Feb 21, 2009 3:00 pm EST

Like many we recieved a product we did not order. Iwas able to reach a real person via [protected] and cancel any future deliveries. Hope this helps others.

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Twindall
, US
Feb 20, 2009 4:11 pm EST

I am also a victim of this horrible scam! The best thing to do folks is CANCEL your credit/debit card and call your cc company to have a new one REPLACED so they can NO LONGER charge your card. I luckily only was charged the S&H and realized within 24hrs. this was a scam so immediately went to my financial institution. However, i'm still getting constant phone calls from them from at least 7 identified 1-866 #'s. I'm not sure how to handle this as it's very annoying. I've spoken to many CSR's (Customer Service Reps) and they will NOT listen to me. They keep reading their script and don't listen that i'm not interested and to take my # off of their list and not to call me again. They have failed to honor this. In fact, the 'unavailable #' this time just called and i asked to speak to their manager and they hung up on me. Any suggestions on how i can get rid of them from calling me as i don't want to cancel my phone #! Good luck folks!

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Linda Carter
Springfield, US
Feb 20, 2009 12:16 pm EST

This company needs to be shut down and hit with a fine. They lie and steal from everyone, and they seem to be getting away with it by having people answer their phone calls that can speak very little, if any, English and are programed to keep responding with the same stupid responses everytime we ask them a question or state our dissasisfaction. They keep telling me they'll have their supervisor e-mail me and/or that my money will be put back into my checking account. What a joke! And, to top it all off, the product DOES NOT EVEN WORK!

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Al-The-Hun
mtl, CA
Feb 19, 2009 4:33 am EST
Verified customer This comment was posted by a verified customer. Learn more

You see how these scammers get away with your money, they know that nobody wants to read the whole "Terms and Conditions" because it's so long and complicated...but you have to, and even when you do, they count on you forgeting to cancel the services that they force you to take because that is pure profit for them.

About the Miracle weight loss, Acai berry Endorsed by Oprah,
WHY IS SHE FAT AGAIN ? There is No Such Thing as a Miracle Weight Loss Drug, Fruit, Pill, Berry or Anything...
Even if you are Oprah you have to be active to lose weight ...
People are always waiting and hopeing for a miracle and keep on paying scammers

It all comes down to one thing, the scammer will use the biggest companies' or peoples' names as you can see; Oprah, Google, Mocrosoft, your Banks' name and even their logos... They pose as the people and companies you whould normally trust, so you all better do your research before you do anything on the internet.

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Suzanne
Lexington, US
Feb 18, 2009 2:47 pm EST

I know if it sounds too good to be true it probably is.
But I did something really STUPIID. Despite knowing better I got the "free trial" for AcaiBurn. There is nothing free about it. And to top it off, the ad said I would have an abundance of energy. I have fibromyalgia and so I ordered it for energy. It made me so tired it was hard to even walk thru the house. I didn't stay on it long enough to find out if I really would lose some weight. But THE ENERGY PART DOESN'T WORK ! JUST THE OPPOSITE !

When I tried to cancel during the "14 day free trial" I was told I would be charged $59.00 for my order. I told them it was supposed to be a free trial. They then told me that I had to pay for my order. And on and on. I cancelled it, and am calling my bank to stop payment on any withdrawals from that company and am going to cancel my card and order a new one as soon as possible.

Don't be a sucker like me. Stay away from them. It's nothing but a scam.

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CommonSense
, US
Feb 17, 2009 12:31 pm EST

The mere fact that you're posting this here, tells me that you don't even realize you've about to be charged $80...again and again and again.

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tracy
, CA
Feb 16, 2009 7:37 pm EST

call your credit card company right away, tell them that this has happened: FRAUD. they will file a fraud report for you and you won't have to pay a penny!

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madmoni
, US
Feb 16, 2009 1:53 pm EST

I also had already ordered the free trail, I went to a web site to cancel it I hope it works and I don't get charged like everyone else.They shoul clearly state the fees!

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Company Employee
West Lafayette, US
Feb 15, 2009 9:20 pm EST

On behalf of Nature's Best Acai Berry, I would like to apologize for any problems or concerns that you may have had while attempting to cancel your order. The phone number listed on our website [protected]) is 100% reliable and customer service representatives are standing by! Nature's Best Acai and its employees are unlike any other offer out there and we stand behind our products completely and your satisfaction is our number one concern. Please feel free to try the listed phone number once again and allow our service agents to take care of your situation. Futhermore, Nature's Best Acai Berry and its affiliates believe, as all nutritionists and doctors will also tell you, that the best way to lose weight quickly and healthily, is to have a well-rounded program. Toward this end, Nature's Best offers our customers the best of the best products in a fat-burning, waist-slimming combination that is sure to knock the unwanted pounds away as quickly and safely as possible. If you do not want the entire elite combo offered by these other companies, feel free to contact the customer service number for those products [protected]) to ensure that you do not receive them. Your satisfaction is our number one concern! Hope this solves any problems or concerns you may have had. Have a great day!

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JUDY
, US
Feb 14, 2009 1:58 pm EST

I am also a victim of this fraud.as everyone else, i ordered the 15 day trial.i just received my statement, and there it was, 85.91 billed to my account.i just called the [protected] and spoke to a lady i could not understand.i did get the part where she said they would credit my acount, but would not confirm when...so it's a sit and wait situation.BEWARE...DO NOT ORDER THIS PRODUCT!

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ecombs
Newport Beach, US
Feb 13, 2009 6:11 pm EST

This company charges your credit card more than just the shipping and handling that I agreed to pay. They also gave my credit card information to a third party who also charged my credit card.
I see that they operate/ship from Utah, but the phone number on my credit card statement for their charge [protected]) routes through to a call center in India. They say they will not give a refund.
This is pure fraud and I can't believe they are allowed to conduct business here. I'm sure many people don't even see these charges on their bill and these people continue to steal from them as well.
Where are our rights as consumers?
Please help get our money back and shut these people down for good.

john7777
john7777
Louisville, US
Feb 12, 2009 9:17 pm EST

This works fine for me and when I called about something I got threw to someone.

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