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I accept that from now on I should read the “terms & conditions” a lot more closely, but I just couldn’t conceive of a company offering a trial that starts the day you place the order. Well that’s exactly what this fraudulent crook of a company decided to do and I get some third world inept operator taking my call that tried her hardest to up-sell me on another month of a product I didn’t even want one month of.
So I tell her that I received the acai product on Monday it was now Wednesday and I’m wondering why they charged me $89 after 3 days, she replies no it is charged 10 days from the time you place the order, you failed to call us back in time. I exploded! What sense does that make to start my trial of something before I receive it? I didn’t get to TRY it! She say’s oh well since you’ve already paid for it now why don’t you try it for the rest of the month. This crap went on for way too long and finally when I was frustrated to the verge of tears did she give me the cancellation instructions.
Can you believe after the 10 times I said I didn’t want it had I hung up too soon I would have still been in the system to get hit again next month! Scam artists! I am pissed and still out of money. And the cancellation process is so detailed and ridiculous, and they cover their criminal butts by putting this stupid info in the terms they know people rarely read through completely. Uuuggghh!
I have the same problem. Just noticed the $8.51 and no answer when I call. I think I need to cancel the card and notify my bank to stop all payments.
I Ordered a bottle and they sent it then on the shipping reciept it says it was going to charge my acct 79.90 I called the number [protected] I was on hold for about 30min then someone answered and she said she cancelled the auto ship on the acct. Hopefully they did!
I ordered from Natural Acai Berry a free trial offer and was asked to pay only s/h. When I recieved the product I was that I was charged more than my online order showed and they sent me two bottles. Next I notice that a large charge had come thru my bank, I found out that it was from Natural Acai Berry and called them. They told me that there was nothing they could do, but they would take my name off of the list. They wouldn't do anything except to say that I now have to call my bank and pispute the charge and go thru a rediculous proceedure to do this, and I still my not get my money back that I fell was stolen from me! STAY AWAY FROM THIS CO. IT IS A SCAM!
I ordered a free trial of Acai Berry from Natural Acai Berry, I was to pay only s/h. First, they charged my card more for the s/h than my reciept showed form the order online, then they sent me two bottles. Next I saw that they had put a charge thru my bank for more that I did not order! This is a scam! Beware. I finaly got thru to someone and they said that I have to contact my cc and dispute the charge, which is a rediculous process. STAY AWAY FROM THIS CO.
I am one of many that were fooled.I ordered the free trial I was suposed to try it a full month, 15 days later they charged my credit card $85.91 for a month supply, and gave me the membership in two programs I don't know who they are.
The web page is www.natures-acai.com
Phone # [protected].
Please please don't call the # on the complaint (718.986.5316) It is a wrong # It is my # posted Wrong.
I am a victim as all of you
The # to call is [protected]
These are a bunch of thieves to be polite. They charged me as well on my credit card. I called and raised so much hell they refunded my credit card. I hope. I received the conf numbers and contacted my credit card company and had them put the information in my file. They are going to send dispute forms to fill out in case they default on the refund. I have instructed the credit card company not to accept any additional charges from these companies. Beware there are quite a few under the same roof I believe at least 3. I have numbers for 2 of them. [protected], UT & [protected] NV. Check your credit card statements or go online and look at your account. If you must, cancel your card and get a new one. I am if this continues. The credit card companies have to do this if you request it. Be Smart! I hope this helps ya’ll in some way!
This is a legit site. I got mine here.
http://www.meehealthstore.com/do.php?page=home
Go to the website below. Then go to Buy Acai Products. It's not a free trial. All you have to do is order it. It is legit. I have tried it.
http://www.meehealthstore.com/do.php?page=home
the address for the acai berry company was: 4650 south west 51st street apt 711, sdavie florida 33314
Vana
You are not even dealing with a Company. They set you up with a bogus website that's just a forum for Complaints. A bogus address and a bogus product. Get rid of the card or else you will see more bogus charges without your consent!
Don't just cancel but you are safer if you can change your account if you did it thru your bank. Let your Credit Card Company be aware of the scam.
What will happen is they will sell your Credit Card Number to other telemarketers and they will run that Credit Card dry. Then you will wonder where the other charges came from.
Make sure you file charges. You can do that with the Federal Trade Commission office online. They have a form online you can submit and also ic3.gov. They also have a form online. They work with the FBI. Their form is similiar to the FBI form. You can also file a complaint with the Attorney Generals office in whatever State you got the bogus product. There is a case against them as We speak.
Save some of that bogus product, you can use that against these Scam Artist. I hear alot of people are getting sick. Someone posted the ingredients on this website. One of the ingredients said "NOT DIGESTIBLE BY HUMANS."
I just got charged too! What did you do!?
I ordered the free trial on line and paid my shipping and handling and never even recieved the product, but I checked my account today and I have been charged 87.13 on my account. I tried calling and was put on hold 35minutes and I finally hung up. Please anyone who reads this do you have another number besides [protected] or [protected] that you have been able to get through on. I have had to close my bank account due to the charges.
I have had the same experience PLUS! I ordered the AcaiBerry on 1/13/09. I received in on 1/30/09( 17 days later). I immediately tried calling the number provided to cancel any further shipments to no avail. The number was not working.I tired for 4 days with no success, the I found the website listed ion the bottle. I went in to do a "instant chat". Of course they could not find any of my information. After 16 minutes on hold, they finally found it and canceled my shipments. Within in 30 minutes of that communication, they had a hold on my VISA for $88.62. I called them back( someone actually answered the phone), and I was told I was one day late to cancel my shipment and they refused to refund my monies for the new bottle they plan on sending out.They tried to tell me it did not matter what day I received it, only what day they shipped it( to count 15 days). My suggestion, as this is what I am doing, is contact your credit card provider. Document everything as you did on this message board. It may take a while to get the money back, but I hope to be able to. The more people that report this SCAM, the easier it will be for us to get refunded.Of course, your calls, if you do get through, are rerouted to some far east country. The worst part is they just don't care.
I ordered the free trial of acai burn and I have not even gotten that in the mail. But, they did decide to take out $88.00's from my credit card, which was not authorized at all! someone will be giving me back my money and will be sending the free trial as well!
very angry customer
Presumably Oprah recommended this or it was seen on Oprah(not by me-I fell into t he trap while surfing). Oprah should know and should come out and say she does NOT recommend this. Does anyone know how to get her attention?
I ordered the free trial also and cancled within 14 days now i see a charge on my visa for $10 as a different name.. will be calling tomorrow to cancle this...
I AM NOT At ALL HAPPY I LIVE IN IRELAND DID NOT GET ANY PRODUCT AND CANCELLED THIS AWFUL SITE IN NOVEMBER I AM FURIOUS TO HAVE FOUNF THAT MORE MONEY HAS BEEN TAKE FROM MY BANK ACCOUNT 6POUNDS 10 PENCE IN STERLING POUNDS WAS TAKING OUT AND THEN A FURTHER 64POUNDS 60PENCES I WANT THIS REFUNDED BACK TO MY ACCOUNT AS SOON AS POSSIBLE AS I HAVE NOT HAD ANYTHING TO DO WITH YOU FROM THE LAST PROBLEM YOU CAUSED ME!When will i get my money back this is a disgrace?
many thanks clare c
Almost all of the companies that offer "free trial" of their product set up an automatic withdrawal on your bank account so either you forget to cancel or you are unaware that they are going to charge you.
That "free trial" is an alarm in itself!
The phone number I was given is [protected] and I was able to contact a representative but if you don't call they will continue to charge you.
Acai berry is a sham! Even if they only get the first month charge out of you, they are raking up the dough. I coulnd't get anyone on any of the customer service lines to acknowledge that they had my information. Finally when I looked on this board, I called another # someone else had a beef with. So I called and hit pay dirt, however, they do NOT ever refund for product. They said ALL SALES ARE FINAL as listed in the fine print. STAY AWAY FROM ALL THE AICAI BERRY COMPANIES; there is some kind of racket going on. I think Dr. Oz and Oprah need to know about this because their endorsement is on the website. Website is: http://doctorozdiet.net/acai-c2m.php.
The Company that finally acknowledged me was:
Real Solutions Laboratory
Chestnut Overseas, Ltd
1285 Baring Blvd. #297
Sparks, Nevada
United States
Phone: [protected]
natural-acai-berry.com
Totally agree, the exact same thing happened to us with this company. We called our credit card company which cancelled the charges and issued a new card to keep them from charging us again. Stay way from all of the Acai Berry Companies!
The Truth About Oprah and Açaí
Consumers should be aware that Oprah Winfrey is not associated with nor does she endorse any açaí berry product or online solicitation of such products. Attorneys for Harpo are pursuing any companies that claim such an affiliation.
agree on all complaints submitted
I have not bought this product, but have done a cursory comparison of the websites below, which all push the Acai Berry BS. Please feel free to use these in complaints and I suggest you all go straight to the Federal Trade Commission.
http://tammy-weight-loss.com/index.php?a=AOL&sub=AS1WARNINGAOL2
http://www.karlasweightloss.com/?sub=yhcontr-dhlth-03
http://www.helensdiet.com/real/blog/secret.php?t202id=8792&t202kw=news1
http://mandysdietingblog.com/
http://www.aubreysdietblog.com/?sub=googcont-general-15
http://lisasdietingblog.com/
http://realeasydiets.com/aw/?t202id=95766&t202kw=AolTV:ROS
http://one-flat-stomach-rule.com/
http://megansdietingblog.com/
http://www.mariasdietblog.com/?sub=googcont-yh-m205
These are almost all identical websites with interchangable # of kids, # weight loss;
They all tried the trendy diets (South Beach, Atkins, etc);
They all saw Dr. Oz on either Oprah or Rachel Ray;
They all state "I'm just a ----" on their site;
They all lost 42, 45 or 47 lbs.
Several have identical photos;
Several have the exact same layout.
There were two others that have since been yanked: Sarah Presley's and Anna Matthews' Weight Loss Stories. They must have been replaced with Karla's and Helen's because those are fairly new.
From all I've read on here of the absolute ripoffs, these people must be stopped.
Don't feel bad. The same thing happened to me, almost. I called on the 14th day to cancel my order. Went online and submitted all the hoops you have to go through to cancel. Two days later I receive an email that says "Shipment Confirmation". I open the email and it says they just shipped another two bottles for $86. I was pretty angry at this point. I called the 800 number, and I actually got somebody answering the phone, although extremely rude. I told her I canceled two days earlier. Her response was that I canceled on the 14th day and you have to cancel before the 14th day. Give me a break! I have called my bank to make sure they cannot withdraw from here on out. Still not right. Someone needs to make them stop!
I just hung up the phone from those crooks and I spoke to the supervisor who credited my account for nearly $200 but still claims she's charging me $80 for a product that I never received! I am in the process of disputing this with my credit card company. I just went online and found that Better Business Bureau's nationwide are warning people about this fraudulent company. They say thousands of people are complaining all over the country. Fight them!
i ordered phentremine iv-xr and cannot cancel...www.mytrailsupport doesnt work and they dont take calls? does anyone know how i can cancel this? i suggest getting a visa gift card and order on that in the future..this is a rip off! they will charge your credit card full price and sometimes you never recieve product and theres nothing u can do except cancel yourcard for a new card and new number! makes me angry there website will not work correctly...
i have bought a bottle of this product and u have tried to call them and cancel my future orders, but i get no answers when i call.
Thank you.
Me too! I filled out the order form and before submitting, thought better of it. Cleared the form and closed the window. How the heck did they get my #?
report your credit card stolen and then you get a new number and they can't charge you any more. There is also a possiblity that your bank can reimburse you.
[protected] this is the number i been calling for to months to get credit and been getting the run around while they continue to bill my card and the credit card company say changing my card number wont stop them from billing this is leagel fraud im shoked
I've been charged as well and I tried to call no answer and when I finally gets an answer there system was down this is on january 21 of 2009 and I should call back in a hour I also sent email requesting that they cancel my subscription because they charge my account before my free trial was up and I never got any result from them this was in november of 2008 I don't have the time to play phone tag or computer tag about my money that I was scammed out of i'm a busy individual and I need my money as well as the next person time are hard and they know it too.
I have the same problem going on right now. I contacted my credit card company to dispute the claim and also contacted the better business bureau to investigate these unethical practices. as of now, the company has offered to refund $30.00 to my credit card. that is unacceptable and I have written a rebuttal to their offer. no charges whatsoever are acceptable beyong the $4.99 that I have already paid for shipping on the trial bottle.
Please contact the better business bureau to file a complaint as well. hopefully if enough people so do it will put an end to their unethical behavior.
Ashley
I just had this happen to me but I received my "free trial". then paid to have it three day mail and thay received and was suppose to cancel my accoun on the 8th of january and did cancel it and on the 16th took 87.13 out of my accunt and then told me thats the day they canceled it. my bank was nice and they are going to fight for me they have others going through this right now to. I cancelled by bank card cause they have many other names and so flagging your account does not stop them. my trial was billed and shipped from herbal groups and the 87.13 was billed fromm accai berry group so be careful. the only way is to cancel ur card.
Same happened to me, I received 7 days instead of 14 days. I was shocked to find out that I had signed up to an ongoing purchase agreement. (news to me) I just cancelled my credit card immediately.
I have had the same experience. They told me there was a restocking fee! What a SCAM! Please BEWARE. Don't fall for the same thing I did.
How can these people get away with such criminal acts ! I have experienced the same and the Attorney General needs to act quickly with these criminals...
Delmom how did you finally get your refund?
You can call your bank or credit card company and change your account number and cancel the number you used to pay the shipping charge for the free sample. Its a hassle, but consider it a lesson learned - we won't buy anything this way again!