I was issued a refund for a package that got lost on April 13th 2018. I still have not received that refund. It is May 8th .I submitted multiple help tickets about this and the response is always the same thing, they tell me when the refund was issued, and when I respond and tell them I am aware of the information of when the refund was issued but that I have not received it yet my help ticket is ignored, they have stopped answering and putting the status of the ticket as "resolved".
THEN there was another package shipped out, a few days later, that I did not realize was on auto ship, because when I canceled the auto ship for the first order I did not realize it did not cancel auto ship in general, the system in that case is very confusing, but anyways, a second package was sent out to me and my bank account was charged again. I urgently returned the package once I received it and provided the tracking number in a support ticket. The package was delivered back to the ware house on April 27th, not only have I not received confirmation of this delivery but when I asked about it and about the first refund, I was basically brushed off and then my support tickets were closed and despite me opening them three more times inquiring about these refunds I have been ignored.
This has put a financial burden on me, it is about $300 in total that is missing from my bank account. The first refund was not supposed to take more then 14 days and it has been almost a month. The second refund, I have not even gotten a status on from your company and my only status update was from the USPS.
I have attempted to contact the CEO and everything and have been ignored. I am very disappointed.