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Metabolic Research Center
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Metabolic Research Center
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20 complaints
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2:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
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Metabolic Research Center - Gained weight, lost money

I had absolutely no intention of writing a review of this company until I spoke with my primary care doctor, who encouraged me to do so, in the hopes that maybe I could help one other person down the line. I have tried absolutely everything to lose weight over the course of my life and, as things are getting more web-based, I was happy to find a sort of local place I could go and actually have an actual human help me. I contacted the Lincoln, NE Metabolic Research Center and eventually got started. I paid the program fee (I think it was $398) happily because they GUARANTEED 3 lb loss per week and, if not, the program could continue without additional cost. (Which, now that I know how the program works, of course meant more cost, more supplements, etc.) I bought a ton of the protein drinks; I bought all their supplements; I followed directions to a T. Over the course of six weeks, I gained 18 lb. I was in contact with someone every week, sometimes two, three, four times a week with my concerns about the continued weight gain. One week, I dropped 2 lb and so, obviously, things were turning around, and should continue on. The amount of food I had to eat was repulsive. I could not stomach 16 oz fresh veggies, 1/2 cup fruit, 4 oz protein plus protein drinks without vomiting. So, they switched my plan up a bit, and nothing changed. The only "resolution" to my problem was to come in for some hormone testing. When I asked if I could just go through my doctor so insurance would cover it, of course, not a good idea, they won't check the right ones, and MRC's supplements are the purest of the pure and need to be purchased through them. After six weeks and almost 20 lb gained, I threw in the towel. I am a single mom working four jobs and did not have this money to throw away (Honestly lost count, but somewhere around $2,000 when all was said and done); I really thought maybe this would work for me. Please do your due diligence and don't assume that this will work simply because they promise it will.

Desired outcome: Boy, I'd love to be refunded, but at this point, I hope someone else won't make the same mistake I did. I wish I'd found this website prior to diving in.

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2:09 am EST
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Metabolic Research Center - Their Weightloss program

In October, I went to MRC west Omaha. I was given the sales pitch. I wasn't given an option to think about the decision- i was told I had to sign then and there. It should've been a red flag but I was inundated with information and didn't realize I wouldn't have an opportunity to voice any concerns or get a refund. I purchased the 17 week plan along with a metabolic panel. I still wasn't given the information on the plan or types of food that would be used or supplements used. During the pitch, i was bullied into purchasing the plan as it was a one- time offer. They used my desperation and shame into making me feel obligated to purchase this "program" from them that I had no idea what it entailed. just that they guaranteed the weight loss as long as i followed the plan. I took the metabolic panel I purchased home and took the test and sent it off per the instructions. It wasn't until past the "cancellation" time frame that they had me come in to some one hour "class" where they pitched supplements that were required on the plan. They said that in order to do the plan I HAD to use their product and buy their supplements. I still hadn't started the real eating program but by that point it was past the point of no return. So I purchased the required product from them. I am not disputing said product purchased at the "class". They are being dishonest by saying that I am. I purchased those products with cash and another credit card, NOT the one I am disputing. Two days into the "program" I got incredibly ill from their protein drinks - which are - AGAIN REQUIRED -on the plan. So I called and told them I couldn't do it because it made me ill. No one cares. My coach said to wait until i came in for my "session" to talk to her. I went In to talk to my coach who did not at all care that I had an extreme adverse reaction (i almost fainted once and actually fainted another time. I had kidney pain and migraines, which I never get.). She did not provide me with any information and wanted to know if I was following the plan. She weighed me. It took FIFTEEN MINUTES of my time. So you're trying to tell me that I paid $300 for a "class" where they sold me supplements and a FIFTEEN MINUTE SESSION CONSTITUTES SERVICE RENDERED? NO, THIS IS FRAUD. THEFT. Plain and simple. What they did does not at all constitute what they promised in their "contract". It doesn't. Furthermore, I never received my metabolic panel results from them - which I DID PAY FOR. Again- more service I paid for I didn't receive.

I was bullied and coerced into purchasing this program just to find out what it entailed. Yet I wasn't given the opportunity to voice my concerns nor was I given any opportunity to make it right. I contacted them several times- these people only wanted more money from me. They didn't care that their program was physically hurting someone! What they are doing is morally wrong and all I want is compensation for the money they stole from me for service they DID NOT PROVIDE. The receipts they provided in my dispute were not all from the charges I am disputing. Heck, take the $174 off of the charge for the supplements listed and refund me the $300 plus the $149. I am asking this to be fair. It wouldn't even be an issue if they were professional and provided the services I paid for. I tried to talk to them about options but I was shut down. In her letter to my credit card company she tries to say I was "happy". I never once met this lady who wrote the said letter and she does not know what goes on at that center. They violates the contract by not providing services I paid for and for putting my HEALTH AND LIFE AT RISK.

Is fighting to keep your measly $600 worth the reputation ruin? I will make it my mission to let my story be known far and wide and gather other victims of this fraudulent company. They prey on people trying to better themselves. It's disgusting. All I want is a outcome to this mess and more people to be aware that this company doesn't care about their clients. If they did, they would've kept their end of the contract along with some kind of resolution.

Desired outcome: Refund of my metabolic panel of $149 and program refund of $298

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I began with MRC in June 2021. I was taking herbal products, protein drinks and vitamins through MRC. I was constantly being introduced to new items to assist with weight loss. In Aug I had labwork done to check my kidney functions before starting the HCG product, My kidney functions were abnormal so they (MRC coach, Nurse Practitioner and Office Manager...

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12:07 pm EDT
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I started the program 04/07/2020 and ended on 05/02/2020. In less than a month I lost almost $900 to gain 30more lbs, severe depression, be ignored, called a liar, cheated, and not given any help or information other than for the supplements. Hitting the basic points of what happened, my instructor never knew what plan I was on. One week she would tell me...

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12:30 pm EDT
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I had a discount that was sent to me from another state and need to lose weight, I called the lubbock office to see if they would honor it, since it was another state, the associate stated she would have to talk to a person higher then her since the markets were different. I told her that, that was ok and I understood, ( since that was why I was calling). I...

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3:22 pm EDT
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High pressure jto sign up, which i did. Wht they don;t tell you up front, nest time you come in you need supplements, proteins drinks. Those made me vomit and have diahrea for days. Went back to return unopen drinks package and was told i could not get a refund even thought they made me have horrible reaction. You should be ashamed of underhand tactics and...

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11:05 pm EDT
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I signed up for the program and specific I had a special diet. The representative stated they would be able to accommodate me with my special diet. I purchased the supplements and the drinks. I followed the program to the letter and instead of losing weight, I gained weight. I checked with my doctor and this high protein plan was causing weight gain . The...

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4:01 pm EST
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Just and FYI to all! The supplements they try so hard for you to buy do not work. There is no evidence that their claims work. They push you to buy these items because the weight loss consultants get paid commision. I have worked in the supplement industry and I can tell you that it probably cost the company around five dollars to make a bottle of their...

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11:54 am EST
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I read about a Black Friday special so I called the Springfield office. I was told it was a great deal, the best they had...17 weeks for $149.00. I gave them a credit card, as not to miss the special and went in within a few days to begin. They were very nice and I was impressed. They gave me a diet and it was very doable. I was so excited. They said I need...

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7:07 am EST
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Really just a horrible company and "program" that disguises itself as helping people get healthy. From a customer perspective, they are over priced and require you to buy their products that are full of unhealthy ingredients. There is a ton of turn over in Lawrence and Topeka due to how poorly they treat their employees and I know for a fact they fired the...

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12:57 pm EDT
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So I'm 6 weeks into my first experience withe MRC.. So withe that said, here is what I've come to find out. What HCG and the MRC experience is, is a controlled starvation diet. Controlled starvation is a way to describe, how the body will live off the fat, and not consume many calories. Any "diet"(MRC hates theat word) that restricts fruits and vegetable...

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9:23 am EDT
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I signed up for the HCG program and 6 week diet. This was a very expensive learning experience. The ladies were totally untrained, inexperienced, and rigid. They knew very little about nutrition and customer service. If I had a question their answers were always from "the script" and when I asked the manager to check out a problem with the home office she...

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7:31 pm EDT
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The programs and services offered at this location are terrible. Not to mention the customer service. My husband and I have been treated terribly! I began the weight loss program in August, during the consultation I was promised 100% support and motivation from all staff. Week 1 I followed the preconditioning program to the letter. Went in for my first...

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8:29 am EDT
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Snake Oil, Opportunist, or a Legitimate Weight Management Programme Having a Really Bad Week? Arguments for everyone! This round's on me! I didn't survive being left for dead under a truck to get screwed by Metabolic Research Center in Southlake, Texas. Joining my dog's Hit By A Vehicle and Lived to Tell the Tale Club in November 2008, my energy...

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1:15 pm EDT
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This is one of the most poorly ran business ever. If I could pay for this very expensive diet, weigh all my food, eat only what is on my diet drive 50 miles one way every week you would think they could be prepared. No, only 1 time almost 6 months have they had what I needed. The excuses are never good ones, if they even can give you an answer. I have asked...

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12:14 pm EDT
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BUYER BEWARE!! they are little sales women's of there products! 1)They lied on the living social deal about providing all the supplements for the first 6 weeks. They base that on 2/day the minuet you get in there you need 3-5 /day.. 2) I was supposed to receive some another supplement for free, but before I knew it I was home and paid for it. 3) Was told...

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10:11 pm EDT
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After taking these supplements for 4 or 5 days, I broke out with a severe itch rash. My skin became red and swollen. My doctor advised me to stop taking the supplements. My skin now is very rough and brittle where i developed the rash. The worse part besides the itiching and sleepless nights, MCR does not want to return my money. I'm suffering and they...

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1:32 pm EST
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Very disappointed in the center and the diet. I wish I had read the complaints before joining. I too was charged like $299.00 to join and left without one thing except what to eat for 3-4 days. During those days the diet wasn't that bad. But when you return, you have to buy all these products and given an 800 calorie diet, which is very very hard to adhere...

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9:15 am EST
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My friend and I joined Metabolic Research Center in September. We did lose weight but of course we spent hundreds of dollars each month buying all the MRC pills, flaxseed oil capsules, protein drinks, etc. Then the week before Thanksgiving I got a call saying that the people from the center in Waco had come in and closed the center down. I was told that...

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7:59 am EST
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I went in for an initial consultation at Metabolic Research Center in Bentonville, Arkansas. I should have known not to sign up, because the ladies in there were like 'high pressure used cars sales people'. I did sign up because I truly wanted to lose weight. They signed me up for like $239 which fit easily into my budget. After coming back 5 days later...

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+1 800 501 8090
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