This review was chosen algorithmically as the most valued customer feedback.
Cancel it by saying it was a fruadulant charge. Tell your credit card company you have no idea how they got your card regardless. Since these guys are crooks it takes acting like one to get your money back. . . So be it
Acai berry and colopure and hoodia are all scams run by one company that you can not reach by phone to cancel your order so they keep charging you. Beware!
J
J
jeannette walker
,
1 comments
jeannette walker
Oct 31, 200812:56 pm EDT
HAVE RECEIVED MY FIRST ORDER. IT IS IMPORTANT THAT YOU CANCEL ANY FUTURE ORDERS FOR ME AS I WILL REFUSE ANY FUTHER DELIVERIES.
PLEASE MARK YOUR RECORDS IMMEDIATELY.
4860 E. Main St. #G11,
Mesa, AZ [protected]
[protected]
K
K
Kelli
,
2 comments
Kelli
Oct 30, 20086:49 pm EDT
I am trying to cancel my order too and both numbers are disconnected! help please!
K
K
Kelli
,
2 comments
Kelli
Oct 30, 20086:48 pm EDT
i am trying to cancel my order too and both numbers are disconnected! help please!
B
B
berna glover-lewis
,
1 comments
berna glover-lewis
Oct 30, 200811:27 am EDT
Yes, I agree! I ordered only one bottle and I ended up getting 4 different bottles for $4.97 per bottle then just got hit on my checking account on 10/24/08 for $79.76. So explain this! I want this stopped immediately!
A
A
Amy Lake
,
1 comments
Amy Lake
Jun 09, 20163:52 am EDT
WARNING! DO NOT ORDER FROM THIS COMPANY!
I ordered this product for a free sample with $5.95 shipping fee. The next day, I decided I didn't want it, so I called the number to make sure they didn't try to send me product in the future. You will not get ahold of anybody on the phone number they give you, and there is no live chat line. If you have already ordered this, please report them to the better business bureau in Florida.
N
N
Nancy
,
1 comments
Nancy
Oct 28, 20085:55 pm EDT
I had the same exact thing happen to me. I ordered a free 14 day trial and by the time it actually arrived at my home it was past the 14 days and they charged me. It's a total scam!
G
G
Ginette
,
1 comments
Ginette
Oct 27, 20087:12 pm EDT
Alot of internet deals offer the "Free Trial" "Just pay Shipping." and they ALL say the same thing in their terms and conditions. These companies thrive on the types of people that don't think and act fast.
It really amazes me that people don't look at these terms before giving they're credit card; And then you get mad at the company? HELLO?
I do agree that the terms are often hard to find but... they are always there as they have to be by law, you just have to look for them and most importanantly READ them.
N
N
Neethi
,
1 comments
Neethi
Oct 27, 200812:43 pm EDT
I have been trying to stop my order too. The toll free number for some reason doesnt work :( !
How can i go ahead with cancelling my order? Please help!
K
K
karla iverson
,
1 comments
karla iverson
Oct 27, 200811:21 am EDT
PLEASE SEND ME AN RMA # SO I MAY RETURN YOUR PRODUCT. I HAVE BEEN OUT OF TOWN AND JUST RECEIVED MY ORDER. AT THE TIME OF ORDERING ON LINE, I ASKED FOR THE FREE TRIAL OFFER, ONLY ! I HAVE NOT OPENED ANY OF YOUR ITEMS . PLEASE CREDIT MY CHARGE ACCOUNT WITH THE $44.85. I TRYED SEVERAL TIMES TO REACH YOR OFFICE BY PHONE BUT COULD NOT GET THRU. I AM CORRENTLY NOT WORKING AND CAN NOT PAY FOR THIS. I AGREED ON-LINE TO PAY ONLY THE $4.95 FOR SHIPPING. I PLAN TO ORDER YOUR PRODUCT, HOPEFULLY IN THE NEAR FUTURE. THANK YOU FOR YOUR TIME. KARLA IVERSON my order # 1157649
T
T
Tiffany
,
1 comments
Tiffany
Oct 26, 20089:31 pm EDT
I ordered free samples almost two weeks ago, charged them my bank card (which I don't have online banking for yet) and I haven't receieved them yet. The shipping was to be 3-5 days for one, and 7-10 days for the second. I'm starting to worry it was a fraud. Ugh! I don't know what to do. I was excited to try the diet.
A
A
Angelique Rodriguez
,
1 comments
Angelique Rodriguez
Oct 22, 20082:42 pm EDT
My husband just order this product foe me, so now i'm scared if it's a scam, so one please write me back with answer please.
C
C
Customer Support
,
9 comments
Customer Support
Oct 15, 20088:58 pm EDT
We appreciate forums such as Complaints Board that allow for customers of all products to vent or state their beliefs concerning a given product. We look at it as a great opportunity for us to share our vision and see it only as a positive. We understand your issue and acknowledge there have been others who have shared your same frustration. We recognize we are not perfect, but we are always seeking perfection.
We would like to take a moment and outline our whole marketing concept and emphasize it is very clearly outlined in our Terms and Conditions and made readily available and we actually require persons to verify it has been read BEFORE one chooses to take our sample. We offer (Acai, Hoodia, Green Tea, Colon), a tremendously healthy product, in a trial size, at a greatly reduced price, in order to allow more people an opportunity to try our healthy product that would otherwise never had had the chance. In doing so, our intent is that when an individual tries our sample, they can make a decision as to whether or not they would like to continue to receive the product on a monthly basis. If they like the product, they do nothing and the product continues to come each month. If they choose they no longer want the product, no problem, all they have to do is go to the web address on the bottle (www.gohelpnow.com) and simply cancel the product. This usually takes less than 5 minutes.
We strive to do everything possible to make the product cancellation experience as easy and fast as possible for our customers. In the spirit of good customer relations, we have created a specific avenue for all who wish to give their feedback directly to us by visiting our Customer Support website and clicking on the "We Want to Hear From You" button. We hope this helps to clarify any misconceptions and invite any and all to visit our Customer Support website (www.gohelpnow.com), available 24/7/365 a week, for more information.
L
L
Lillian Powell
,
1 comments
Lillian Powell
Oct 15, 200811:44 am EDT
Free trial was sent..my account was charged..could not take because of heart problems, then another shipment which was unorthorized was delivered, and my account was charged 44.90. I cannot reach them by phone..put on hold with music recording. I DO NOT WANT THIS PRODUCT, but can't seem to reach anyone to stop it from coming. WHAT A SCAM! Please help and get my money back! Thanks
Lillian Powell
L
L
Lois M. Truran
,
1 comments
Lois M. Truran
Oct 09, 200812:57 pm EDT
I too, ordered acai berry on the internet. The shipping & handling charge was 1.99, but my account has
been charged 41.85 on 10/6/08. I can't reach the Company by phone. Please advise. I am on a fixed
income and need this money back. As I do not know where in Arizona this company is located, I am unable
to contact the Better Business Bureau. Please advise.
Thank you.
P
P
Pablo Martinez
,
1 comments
Pablo Martinez
Oct 07, 20082:59 pm EDT
The Nutra system advertisement is a scam. I purchased one months suplly and they have charged our credit card three time and only delivered the first month. They should be reported to the Better Business Bureau. Now I can't retrieve our money for the other two months.
J
J
joan
,
1 comments
joan
Oct 07, 20082:22 pm EDT
They did the very same to me. It is dispicable.
P
P
Paulette Arrington
,
3 comments
Paulette Arrington
Oct 02, 200810:20 am EDT
I placed order to try for $4.95 certainly did not say I wanted or needed t be charged $74.95. I better not be charged again and I want a credit of $74.95. Should be more because I have been charged interest.
S
S
Shy
,
1 comments
Shy
Sep 29, 20085:10 pm EDT
this worries me because I accepted the same type offer. A free 14 day trial of acai berry capsules. Product came, but how do you get a 14 day trial when they say take 2 caps. 30 min. before meals and only 15 caps are supplied? I have tried to find an actual website for this product but can only find the free trial offers with no info on how to contact them. Plus now I noticed that when you click for the free trial to one product you get a different product with a different label on the bottle. I'm confused lol
I did however read the terms agreement but unfortunately after I processed the order. Lesson learned. Next time I'll slow down and not let my excitement or perhaps gullibility get in the way. I only hope I don't end up having the same problem you are dealing with.
T
T
tim
,
1 comments
tim
Sep 25, 20087:06 pm EDT
They did the same thing to me, charge me 79.76 when i authorized 1.87. I just called my bank. They are scam artists.
K
K
Kathy
,
1 comments
Kathy
Sep 25, 20087:48 am EDT
I am having the same problem. My credit card company cannot do anything about it as they say i authorized payments to be taken out of my account on a continuing basis. i also called was told high call volume, i e mailed them 2 days ago, i haven't heard anything. please keep me posted.
M
M
margaret wahl
,
1 comments
margaret wahl
Sep 16, 200810:50 am EDT
please don't send me any more of your products. ididn't order them and i don't want them
Acai berry and colopure and hoodia are all scams run by one company that you can not reach by phone to cancel your order so they keep charging you. Beware!
HAVE RECEIVED MY FIRST ORDER. IT IS IMPORTANT THAT YOU CANCEL ANY FUTURE ORDERS FOR ME AS I WILL REFUSE ANY FUTHER DELIVERIES.
PLEASE MARK YOUR RECORDS IMMEDIATELY.
4860 E. Main St. #G11,
Mesa, AZ
[protected]
[protected]
I am trying to cancel my order too and both numbers are disconnected! help please!
i am trying to cancel my order too and both numbers are disconnected! help please!
Yes, I agree! I ordered only one bottle and I ended up getting 4 different bottles for $4.97 per bottle then just got hit on my checking account on 10/24/08 for $79.76. So explain this! I want this stopped immediately!
WARNING! DO NOT ORDER FROM THIS COMPANY!
I ordered this product for a free sample with $5.95 shipping fee. The next day, I decided I didn't want it, so I called the number to make sure they didn't try to send me product in the future. You will not get ahold of anybody on the phone number they give you, and there is no live chat line. If you have already ordered this, please report them to the better business bureau in Florida.
I had the same exact thing happen to me. I ordered a free 14 day trial and by the time it actually arrived at my home it was past the 14 days and they charged me. It's a total scam!
Alot of internet deals offer the "Free Trial" "Just pay Shipping." and they ALL say the same thing in their terms and conditions. These companies thrive on the types of people that don't think and act fast.
It really amazes me that people don't look at these terms before giving they're credit card; And then you get mad at the company? HELLO?
I do agree that the terms are often hard to find but... they are always there as they have to be by law, you just have to look for them and most importanantly READ them.
I have been trying to stop my order too. The toll free number for some reason doesnt work :( !
How can i go ahead with cancelling my order? Please help!
PLEASE SEND ME AN RMA # SO I MAY RETURN YOUR PRODUCT. I HAVE BEEN OUT OF TOWN AND JUST RECEIVED MY ORDER. AT THE TIME OF ORDERING ON LINE, I ASKED FOR THE FREE TRIAL OFFER, ONLY ! I HAVE NOT OPENED ANY OF YOUR ITEMS . PLEASE CREDIT MY CHARGE ACCOUNT WITH THE $44.85. I TRYED SEVERAL TIMES TO REACH YOR OFFICE BY PHONE BUT COULD NOT GET THRU. I AM CORRENTLY NOT WORKING AND CAN NOT PAY FOR THIS. I AGREED ON-LINE TO PAY ONLY THE $4.95 FOR SHIPPING. I PLAN TO ORDER YOUR PRODUCT, HOPEFULLY IN THE NEAR FUTURE. THANK YOU FOR YOUR TIME. KARLA IVERSON my order # 1157649
I ordered free samples almost two weeks ago, charged them my bank card (which I don't have online banking for yet) and I haven't receieved them yet. The shipping was to be 3-5 days for one, and 7-10 days for the second. I'm starting to worry it was a fraud. Ugh! I don't know what to do. I was excited to try the diet.
My husband just order this product foe me, so now i'm scared if it's a scam, so one please write me back with answer please.
We appreciate forums such as Complaints Board that allow for customers of all products to vent or state their beliefs concerning a given product. We look at it as a great opportunity for us to share our vision and see it only as a positive. We understand your issue and acknowledge there have been others who have shared your same frustration. We recognize we are not perfect, but we are always seeking perfection.
We would like to take a moment and outline our whole marketing concept and emphasize it is very clearly outlined in our Terms and Conditions and made readily available and we actually require persons to verify it has been read BEFORE one chooses to take our sample. We offer (Acai, Hoodia, Green Tea, Colon), a tremendously healthy product, in a trial size, at a greatly reduced price, in order to allow more people an opportunity to try our healthy product that would otherwise never had had the chance. In doing so, our intent is that when an individual tries our sample, they can make a decision as to whether or not they would like to continue to receive the product on a monthly basis. If they like the product, they do nothing and the product continues to come each month. If they choose they no longer want the product, no problem, all they have to do is go to the web address on the bottle (www.gohelpnow.com) and simply cancel the product. This usually takes less than 5 minutes.
We strive to do everything possible to make the product cancellation experience as easy and fast as possible for our customers. In the spirit of good customer relations, we have created a specific avenue for all who wish to give their feedback directly to us by visiting our Customer Support website and clicking on the "We Want to Hear From You" button. We hope this helps to clarify any misconceptions and invite any and all to visit our Customer Support website (www.gohelpnow.com), available 24/7/365 a week, for more information.
Free trial was sent..my account was charged..could not take because of heart problems, then another shipment which was unorthorized was delivered, and my account was charged 44.90. I cannot reach them by phone..put on hold with music recording. I DO NOT WANT THIS PRODUCT, but can't seem to reach anyone to stop it from coming. WHAT A SCAM! Please help and get my money back! Thanks
Lillian Powell
I too, ordered acai berry on the internet. The shipping & handling charge was 1.99, but my account has
been charged 41.85 on 10/6/08. I can't reach the Company by phone. Please advise. I am on a fixed
income and need this money back. As I do not know where in Arizona this company is located, I am unable
to contact the Better Business Bureau. Please advise.
Thank you.
The Nutra system advertisement is a scam. I purchased one months suplly and they have charged our credit card three time and only delivered the first month. They should be reported to the Better Business Bureau. Now I can't retrieve our money for the other two months.
They did the very same to me. It is dispicable.
I placed order to try for $4.95 certainly did not say I wanted or needed t be charged $74.95. I better not be charged again and I want a credit of $74.95. Should be more because I have been charged interest.
this worries me because I accepted the same type offer. A free 14 day trial of acai berry capsules. Product came, but how do you get a 14 day trial when they say take 2 caps. 30 min. before meals and only 15 caps are supplied? I have tried to find an actual website for this product but can only find the free trial offers with no info on how to contact them. Plus now I noticed that when you click for the free trial to one product you get a different product with a different label on the bottle. I'm confused lol
I did however read the terms agreement but unfortunately after I processed the order. Lesson learned. Next time I'll slow down and not let my excitement or perhaps gullibility get in the way. I only hope I don't end up having the same problem you are dealing with.
They did the same thing to me, charge me 79.76 when i authorized 1.87. I just called my bank. They are scam artists.
I am having the same problem. My credit card company cannot do anything about it as they say i authorized payments to be taken out of my account on a continuing basis. i also called was told high call volume, i e mailed them 2 days ago, i haven't heard anything. please keep me posted.
please don't send me any more of your products. ididn't order them and i don't want them