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South Beach Diet Enterprises / SBD Enterprises Customer Service

58
Complaints16
Pending13
Resolved8

SBD Enterprises, LLC

600 Office Center Drive
Fort Washington
Pennsylvania
United States - 19034

Customer Support Phone Numbers

+1 866 496 0207(Customer Service) 1 0
+1 888 841 2620(Sales) 1 0
+1 215 706 5321(Head Office) 1 0
Mon7:00 AM - 12:00 AM
Tue7:00 AM - 12:00 AM
Wed7:00 AM - 12:00 AM
Thu7:00 AM - 12:00 AM
Fri7:00 AM - 12:00 AM
Sat8:30 AM - 5:00 PM
Sun8:30 AM - 5:00 PM
Plus

South Beach Diet Enterprises / SBD Enterprises Complaints & Reviews

South Beach Diet Enterprises / SBD Enterprises / south beach gold plan: women's, chefs picks

Je
Jul 08, 2019

I started the South Beach Gold Plan: Womens, Chef's Picks. For $378 I received a month's worth of frozen and dry food. I did this for 2 months. And I lost 10 lbs. But I really didn't like the food that much and the cost versus the amount of weight loss...it just wasn't for me. So I tried...

South Beach Diet Enterprises / SBD Enterprises / paused my order, still charged & shipped-refused access to supervisor, etc.

Kh
Nov 08, 2018

I came home today to a larger SBD shipment. I paused my order to December and put a reminder to pause longer because I needed to not have this expense until after the holidays and I don't have space for the food. I didn't intend to get my last order but hadn't paused it so no problem. That...

South Beach Diet Enterprises / SBD Enterprises / diet program, cancellation policy, unauthorized charges

Ma
Jun 29, 2018

I originally ordered this product in February 2018 and charged it to my Paypal credit. The following month they wanted to send me out another 30 day supply. I said no, I had not tried all the food and I would call them to order when I knew what I liked. The following month the same thing...

Southbeach Diet / south beach diet prepackaged auto delivery

Li
Jun 17, 2018

I called to cancel my auto delivery today because I find the food inedible. I was charged $125 for canceling after my first order. How about I send back all the food I did not eat and get a refund! I do not recall, although I am sure it exists somewhere, the small print stating the...

[Resolved] Southbeach Diet / cancellation policy

He
May 14, 2018

Nowhere in the ordering process does it explain that they charge you $125 to cancel their service. There isn't an online process to cancel. They charged my card $125 and received NOTHING! I paid over $300 for horrible food. Nowhere on their ensure did it say that I was getting a discount...

[Resolved] Southbeach Diet / dissatisfied with food and service/ charged my acct 2x

Be
May 11, 2018

I tried your service . I hated it. Aside from the food being terrible . I only ordered one month to try it... when I tried it it was not good. I didn't request a refund for the food that came the first month even tho it is in the garbage. I should have known better but when I recieved the...

[Resolved] Southbeach Diet / was never told about the 125.00 cancellation

Sh
May 08, 2018

This company is a scam they're charging me because I wanted to cancel there food plan this was never explained to me and I will never do business or recommend doing business with these scam artists beware !!! I told them dispute the charges and they didn't care . I'm sorry but you can't do...

[Resolved] Southbeach Diet / too many missing meals, missing instructions

Dk
May 01, 2018

ID [protected] I ordered the Silver Plan. It has been a disaster since the first day of delivery! Most of my meals were missing. Those that did arrive were crushed. No instructions arrived with the meals. I have contacted customer several times and diet counselors just as many times now. I...

[Resolved] Southbeach Diet / the silver women's weight loss meal plan

Rm
Apr 16, 2018

I ordered the weight loss plan/pre packaged month "meals" to my home in the month of March 2018. Besides the food not even being fit for a dog, it was the most unorganized mess of food and plan I have ever seen. THEN stated that I have another charge of 310 dollars coming my way for a...

Southbeach Diet / quality of food and customer service

Be
Apr 11, 2018

This program is a scam. They have the fastest customer service when selling but long wait times for customer service once enrolled. I had a reaction to their food due to whatever preservative they have. I asked my husband to try and he himself had serious heartburn issues too. I called and...

[Resolved] Southbeach Diet / cancellation fee not explained

Wa
Feb 15, 2018

I ordered the SouthBeach diet last month because I thought it would be convenient. I received the shipment very quickly but nowhere on the site did I receive a message or warning that if I discontinued my service I would be charged a $125 fee. I found out when I received an email that my...

[Resolved] Southbeach Diet / diet delivery service

Be
Aug 13, 2017

I joined the South Beach diet delivery club and received one month of food, plus a thick booklet outlining the plan. The program was hard to follow and was not fully explained in the materials. The tasteless prepackaged food was laced with chemicals with unpronounceable names. Because they...

[Resolved] South Beach Diet / South beach diet program

Ja
Feb 20, 2017

The prices advertised are only if you stay long term with the program. If the program does not work for you, they will charge you $125 cancellation fees. Fyi...my wife and I both had almost identical disappointing results. I question the validity of this product in its entirety. And we had...

SouthBeach Diet Products / Hidden purchase agreement

Gp
Feb 03, 2011

Hidden in the trial agreement I unknowingly agreed to start receiving 1 pound of coffee every month unless I notified the company not to enroll me in their program. Returning the product would cost me 10.95 in priority mail charges. Southbeach refused to reimburse me because of the trick...

Southbeach Diet / Cancelation confirmation

Lu

I ordered a book The Southbeach diet supercharged that was "free" but I after I received it I was informed that I had to join the club with a membership of $5 a week unless it was cancelled.I called them an cancel the membership and I haven't received a confirmation via e-mail and...

South Beach Diet Online / Charged in Trial Period

Ea

The website claimed that I would receive a free 7 day trial. It said in order to not be charged cancel before the 7 days are up. It also said that if I were charged after that time I would just need to call customer service & get a refund for any unused portion of the charge (with is a...