While on the Internet, I came across an offer for a FREE sample of Acai Berries. I decided to give it a try. AFTER filling out a form, I was informed that there would be a shipping cost of $4.99, so I gave them a credit card number. Then on the same website, a page came up welcoming me to the FitFactory and stating that I would be charged a fee of $29.95 per month, and that I had also agreed to a 21-day trial of Cost Smasher, which would be another $2.95 per month! I did not sign up or agree to any of these things! Before leaving the website I left this message:
"I hereby CANCEL my trial order for Nature's Best Acai Berry and the FitFactory order that piggybacked on it without my knowledge. ANY charge to my credit card will be protested and considered FRAUD! The Better Business Bureau will be notified about your deceptive practices. I will not be responsible for paying for either product.
I received the product anyway, and my credit card has been charged.
They promote a Free Trial Product for $4.99 S & H and if not satisfied return unused before the 15 day trial period and nothing will be charged. However, the charges and products keep coming even after you send the product back using the RMS number they give and in my case I even sent the product back by mail with a signature required return slip, the bottles keep coming. The company for the Colon Cleanse even have a representative that you can E-mail via Live Support and get the return number needed but on the Acai Berry portion of his SCAM you cannot get through on the number provided [protected]. Please look into stopping this Company that is SUPPOSEDLY located at 20100 S. Vermont Ave. Torrance Ca 90502. Thank You GERI of Abq
I WAS A VICTIM TOO... WE NEED JUSTICE FOR THIS! ITS NOT BECAUSE OF THE MONEY THEY GET FROM US BUT BECAUSE OF...
I ordered the supposedly FREE sample of Natures Best Acai Berry Supplement on 2/4/09 from...
I have read alot about the company that they are a fraud and they scam people but i for one don't agree...
The fact that this company continues to exist bothers me to no end. I had the same thing happen to me. I ordered a free trial and they sent me two bottles. Apparently, somewhere in the literature they sent me it informed me that if I didn't want to be charged, I needed to send the second bottle back. They've charged me for it now and said if I can get BOTH bottles back to them by the first week of April (next week), I can get my money back. My bank is going after them, thank God, but I'm still angry.
I want to know how we can have a bigger and louder voice to shut these idiots down.
Signed up for "free trial" of Acai Berry. I had 14 days to cancel, which started the day I ordered, or I would be charged $79.69 for the "free trial " bottle. Mysteriously, it took 17 days for the delivery of the product. The invoice I received with it had NO contact/ customer service number on it. Then 3 weeks later I was shipped ANOTHER bottle and charged an additional $85.91. This time the invoice had a contact number on it. I called to cancel and found out they had enrolled me in 2 additional programs. This has to be one of the biggest scams out there! Please stop this company from swindeling other unsuspecting people. DO NOT ORDER from this company!! They are liars and cheats who prey on people who want to lose weight!
STOP THEM!!! DO NOT ORDER FROM THEM!!!
I was made aware today that my credit card was being charged for a monthly fee of $85.91 for a product that I was only aware I was trying for free with a $ 4.99 shippment charge. The Company, Nature's Best Acai Berry Supplement, is now impossible to find online, and doesn't send any statements or information on how to contact them about their product. And still more frightening to me, is that they give your credit card information to two of their subsidiary companies, Cost Smashers ( [protected]) and Fit Factor ([protected]), and enroll you in their monthly programs and fees as well. Where does this end? I'm not sure. What I do know is that today, March 17, 2009, you are able to contact this company at [protected]. My advice to anyone having probems with this company is to do your best to contact them and cancel all the information they have on you, and to contact your credit card company to file fraud charges. ALSO, have a new card with a new number sent to you to ensure the fraudulent charges STOP!
Company advertised "free" sample product - Acai Berry Edge - In small print on the bottom of the bill which shows a unit price of $0.00 and shipping (no complaint on shipping which has been paid) that it intends to charge automatically for $79.90 to complete payment on March 27, 2009. I have advised them by email to an address which was on their billing that I would not accept any further charges, orders or shipments and would invalidate any additional charges that appeared on my credit card.
This was an Internet order to Colorado.
Company address 6452 Fig Street Ste A, Arvada, CO 80004
PO Box 3390
Lynnwood, WA 98046
I filed this complaint earlier today but am uncertain as to whether I correctly submitted it so I repeat. I ordered a free trial of Pure Acai Berry and Colo Flush product from Advanced Wellness. Within hours Visa denied our gas charge. When I contacted Visa the rep told me they had so many fraudulent charge complaints relating to this company by their customers that they wanted to check with me to confirm whether the gas charge was legit. Also, Visa rep told me about the reocurring charges that would be taken out of my account. I had NEVER heard of the term or conditions of the free trial and was clueless about authorizing a reoccurring charge. So I made efforts to cancel and tried to contact the company. First I called and tried to get a rep to discuss the order. Although I heard the blarring music the rep who answered claimed he could not hear me and hung up. Then I tried the cancellation dept but although I could hear the loud music, I could not hear the rep so I hung up. Later I tried again the "discuss your order" number and got a rep but my effort to cancel was not satisfactory. No cancellation numbers were given and emails confirming my cancellation that were promised were never sent.
So I had to close my Visa account and am now waiting for new cards. Visa advised me that getting a new account was the only sure way to prevent additional charges. One more note, the 78 monthly charge is outrageous...the Acai product has caffeine equivalent to 2 cups of coffee per pill...it only takes pennies for me to make that much coffee, so I am not certain of the product content or the truthfulness of the label. My brief experience with the company was horrific and I am glad I escaped with a total loss of ten dollars...I would never purchase from Advanced Wellness again NEVER
I ordered the "free" trail offer and expected to be billed the agreed upon amount of shipping; to my disgust, I found that I had been billed the full amount before receiving the product. I was duped, so I called the company before their advertised billing date and canceled everything, I was very specific when telling the customer service rep. that I wanted EVERYTHING stopped.
I was convinced that took care of the billing and everything... guess what? It didn't... I was billed again just this month and when I called to ask why I keep getting billed, the rep. stated that I never called to cancel the order(s). So in a fit of rage, I told those idiots to stop billing me!
So, out of curiosity, I called back... and was sent to an automated billing center... it asked for my account info.; upon entering my information the automated system stated that my account was still ACTIVE!!
Good god... I called twice and demanded that they stop taking funds from my credit card and it is STILL active... so now I have to go through my financial institution to put a stop on all billing from these thieves.
This company is either full of ###s or they are simply scamming unsuspecting people and stealing money with a product that nobody wants and is probably ground up weeds to begin with!!!
OMG! Do not order any free trials on line because you will end up paying big time. After you're lured by the free trial add with the hidden membership subscription you will get billed for a huge amount on your credit card as an unauthorized charge. I was billed $83.18 for something that wasn't even worth it.
I called the company to cancel the membership I never wanted but they would not refund my money. I closed my Visa credit card just in case they tried to bill me again and guess what, they tried to bill me again. I put a red flag out on my credit card not to let these charges go through. They said these internet free trial scams are happening a lot. Please pass on the info and tell your friends not to go for the free trials when they ask for credit information.
I too was taken by this scam! I actually received my product but I never saw anything in that ad about 15 day trial or any other charges. I see that one person actually got a refund. I was not so lucky. They refused saying that you have to cancel within the 15 day trial period. I am so mad! I did file a complaint with the Better Business Bureau online. The name of the company is Fit Factory out of Utah. I found that through a search using the telephone number that I called. [protected]. Yes, I also spoke to two people who could barely speak english. I hope others will contact the better business bureau. I don't know if it will help, but someone has to stop these crooks!
This company offered a free sample of Acai Berry with a $4.95 shipping and handling charge. There was supposed to be a 14 day trial period. I cancelled long before the trial period was up (based on adverse information I received about this product) and returned their product immediately, yet I got a $79.96 charge on my Credit Card which was put on the very day they got my information on the phone. I have returned their product, sample and all as it arrived and have been trying to get this charge off my Capitol One Credit Card A/c. for five months now. This is outright fraud. Judging by the number complaints on the Internet, this appears to be a concerted effort to swindle the public. Certainly, there must be some way to put them out of business.
Natures-Acai Berry Complaints - Unauthorized credit card charge
I received a sample/trial of this produce at a small charge of 4.99 on Feb.4, 2009 and cancelled all trial terms on Feb. 10, 2009, which was within the 14 day free-trial period. I received 3 different cancellation confirmation numbers from the rep and she ASSURED me that I wouldn't see a charge on my credit card. This March 09, 2009 an unauthorized charge appeared on my credit card for $85.91 from Natures Acai. I called and spoke with a SUPERVISOR who told me that the monthly charge was never cancelled! Supposedly, this time it is cancelled, and of course I received ANOTHER confirmation number.
After I order this product I only had to pay $1.98. I was charged twice. I paid through my credit card but apparently they did not receive the payment so I paid through my check card.I was then debited three times for I product I only received once. I called the company about eleven times and it is my belief they store your number and don't answer after they "allegedly" canceled my order. The charge appeared then disappeared then appeared as twice as much three days later. Total and complete scam. I called my bank and was required to sign an affidavit to prosecute.
I ordered the Acai Berry Edge product from a promo offer to help me with diet and weight loss. When I got the...
Please do not buy this product unless you read the fine print very carefully and are prepared to spend $79.96. I order the product last month and received the order after 15 days. They tell you that you can return the product within 15 days of the when the product is shipped!. Well I did not get my product until day 14. I called the company and asked if I could have my money back b/c I noticed I was charged $79.96 instead of the $4.99 offered on their website. I was told no I chould not. I was told I should have read the fine [protected]@!!!.
Well, I asked to speak to the manager. I waited on the phone for 20 minutes only to be told by the manager that she is not authorized to refund my money!!!. Lovely. This company is a scam big time!!!
UNAUTHORIZED TAKING OF FUNDS/USE OF CREDIT CARD. THEY DO NOT ANSWER PHONES EVEN AT BUISNESS HOURS LISTED AND DO NOT ANSWER EMAIL MSGS. YOU CAN NOT GET CUSTOMER SERVICE TO QUESTION AND OR STOP THEM FROM TAKING FUNDS ON A REGULAR BASIS. THEY WONT TAKE OR ADMIT RECIEVING PILLS SENT BACK. JUST A COMPLETE SCAM, AND UNORTHODOX WAY OF DOING(TAKING MONEY)FROM THE PUBLIC. PLEASE STOP THESE PEOPLE...
If you order trail they say they give you 15days to cancel if you call the take your number and say they will call you back. The web site www.mytrailsupport.com say you can cancel with chat live which does not exsit.