This product is a rip off. You agree to the trail product for $4.99 only.
Two weeks later they charge you $78.81 on your credit card. I spoke with Shawn Wilson-?, English was not his first language. I was told I had to cancel the subscription in order to not be charged for further shipments, no this was a trail product only. I did not agree to further shipments. I did not receive a second shipment, as he stated. I was told I would be credited $40.00, I won't hold my breath for that $40.00
THIS IS A RIP OFF DO NOT ORDER THIS PRODUCT.
I am embarrassed to say that I was had by GNS. I typically don't purchase anything online before first doing a search to see if I can find negative reviews...and this is why.
I ordered the free trial offered of the Acai Berry Pills and paid the 3.97 shipping on 2-19-09. As of today, 3-5-09, I have not received the order. My 21 day trial is going to expire on the tenth. I decided (a bit too late) to do an internet search and was overwhelmed with the numbwer of sites warning of this scam.
I immediately called and spoke to customer service. When he started to tell me he was going to expedite the problem, I cut him off and told him I didn't want a reship. He was quick to attempt to correct his phrase by telling me that they wouldn't ship anything out, but he would expedite my call to another department to make sure I won't be billed. I was transferred to yet another queue, where an automated voice told me there were 35 calls ahead of me and I could leave a message or email [protected]@gnshelp.com. I opted to do both.
In both instances I left messages very clearly stating that I did not want a reship of the product and I was officially cancelling my subscription. About 5 minutes later I received the following email:
"When a customer states that they did not receive their package our policy is to reship the product/s. We have reshipped your package to you. We are sending it with signature confirmation so that we know you receive it. Your 30 day money back guarantee starts over from today. Do not refuse or return to sender the package. Should you want to return the package please contact us to get a return authorization number and instructions on how to return."
At this point I was already upset (at them and at myself). I wrote him back a nasty email basically reiterating the first and telling them that I WILL refuse the package and that I have already alerted my credit card company to be on the lookout.
The silver lining to this situation is I lost my credit card this last weekend and I had to cancel and request a new one. I have been assured by the credit card company that they will not be able to charge the account because the number has changed.
In late Nov.2008 I placed an order for AcaiBerry and Colonmed 700. I did not receive the product within the...
I'm filing a complaint against this company, I did not authorize them to take money out of my account they charged me $78.81, the only thing I agreed to was the trial being charged only for shipping, I'm not happy with it I notice no difference once so ever, then only after two weeks I notice a charge to my account. I think we are all in the same boat with not being able to afford being charged for something we are not aware of before hand, I have made several attempts to contact this company to see what I can do about getting my money back and I get put on hold then disconnected EVERYTIME, well this company has not heard the end of me, but be aware I read everything before agreeing to the free trial and NOTHING was said about being charged $78.81 for anything!
I placed an order for the free trial of Acai from these people also.
AFTER entering my CC info, they sprung the "terms agreement" of :
1. ongoing monthly automatic Acai shipment at $85.91 per month, PLUS
2. some OTHER membership thing called Fit Factory for ANOTHER $29.95 per month, PLUS
3. some OTHER thing called Cost Smashers for $2.95 per month.
There are 3 separate numbers to cancel these 3 separate little piggybacks.
Thank God I emailed it to myself to read it, since it didn't show until AFTER they had my card #.
When I call to cancel this it either:
1. Hangs up without ringing
2. Comes on with a voice recording which says please hold, then proceeds to fritz the connection and disconnect
3. Never rings at all.
It is very clear that these people don't WANT to be contacted.
So I have called my bank and cancelled the CC; Thank God no further charges seem to have been made so far.
This company is named Natures Acai Berry,
Their return shipping address is:
20100 S. Vermont Ave.
Torrance, CA 90502
I notice that their name apparently USED to be 'Natures Best Acai Berry', they're apparently trying to dodge their own fallout..
This stuff is distributed by an outfit named:
Amir and Sanchez Neutraceuticals
5425 E. Broadway Rd #282
Tucson, AZ 85711
By the way, this stuff has ALMOST NO Acai berry in it; It actually consists of:
Chromium (Metabolic booster)
Green Tea Extract (High in Caffeine) 225 mg
EGCG (A component of Green Tea which suppresses allergic reactions!!!) 135 mg
Caffeine 200 mg
Acai berry extract 50 mg!!! (Must have squeezed a single berry over the vat)
L-Theanine (Another Green Tea component) 8 mg
So- What it REALLY is, is Chromium, Green Tea, Caffeine and a tad of Acai.
I am posting this here hoping it will help somebody else NOT get taken...
I saw the advertisement online for a trial bottle of Acai Bery for $5.95. The product seemed to be backed by Oprah and Dr. Oz. I ordered a bottle which never came and 15 days later I was charged $88.62. A week after that I was charged $94.57 for an additional bottle, which did come in the mail. Well I freaked at all of the charges and just wanted my money back. The 1-800 number on the statement was not a working number. Luckily I contacted someone off of the website, but the phone connection was very broken up. They have received my bottle but I haven't received any refunds yet. They are a bunch of scammers!
Nothing in Life is Free! It was supposed to be a FREE sample, just paying the shipping. The fine print says it's a trial offer, and you are charged $79.90 after the trial offer AND you get automatic shipping of future products. When the charge show up on your credit card, they won't accept the return and no credit. You wait a long time to talk to customer service, because there are so many complaints, and all you hear is "Sorry, there's nothing I can do."
The product doesn't work and this company is terrible. They have a "Sister Company" from whom I received credit card charges for nothing! I'd like to shut them down. Class Action Suit anyone?
I ordered a sample of this acai berry supplement on-line for just shipping charges of $3.95 back in October 2008. first of all I never got billed just $3.95 but was billed $8.51 three (3) times under the company Price savers and PriceLimbo. After receiving my sample I called the number that was on the paper included in with the shipment and canceled any further request for additional supplements. Since then I continue to get shipments monthly and have been billed $89.31 five times and the last shippment was billed at $92.58, everytime the charge is on my statement it is shown with different company names and phone numbers. I have called each time to cancel and the person says they will cancel but it never happens. It seems I am calling India for their customer service and maybe the representatives are not understanding me due to their very thick accent. The rep does say they will cancel it but I continue to get packages. Six payments of approximately $90.00 adds up to lots of money and I want these fraud charges refunded to me account. I have no problem sending all these bottles back since they have never been requested in the first place. I need assistance with this asap, please.
Thank you for your assistance.
Belford, NJ 07718
I ordered the "trial offer" on the internet for "Pure Acai Berry Pro" for $4.99. When I called to try and...
I ordered a trial bottle of acai berry for $4.99 shipping fee. I discovered several days later that this is a scam so I called and cancelled by the time I received the product. They said they don't take returns and have no return place of acceptance, only shipping ADDRESSES. They assured me it would all be cancelled but upon receiving my statement, I discovered more than $287.00 worth of merchandise that I didn't order nor did I receive. Shortly after my first complaint, I received a second bottle of something which I tried to rreturn and they accept no returns. It's still unopened. On 2-28-09, I received yet another package unauthorized and can't return. I called the charge company and sure enough they charged my account yet again. These are all unauthorized charges and I don't know how to stpo them. Please, please please, help me put a stop to these charges and clear these charges from my account.
Pamela, On behalf of nature's acai berry, i would like to apologize for any miscommunication of the...
On 6th Feb I sent for a FREE bottle of Acai Berry and Bromalite I listened to a video which assured me that shipping is all that I would be charged. So they charged my acct $4.99 for the acai and 4.95 for the bromalite. Meantime I got a call from someone from Bromalite saying they could not ship and they needed the last four numbers of my social security which I refused and told them to cancel the whole order. But it was sent anyway and they took out shipping. Then when I checked my bank statement for Feb. I find they charged my acct
for $78.81 for the Acai and $69.95 for the bromalite without my knowlege or consent. They also sent a bottle of Power tea which I didn't order or want. I am a senior living on a small income and can't to afford such a loss . Please can anyone help.
Thousands of people like myslef have been scammed by FWM.
I checked the Florida Attorney General web site and there is an ongoing investigation of FWM labritories. The case number is L09-3-1041.
I would encourage everyone who has been scammed by FWM to contact the Attorney General
and give your imput. Perhaps if they get enough information on this inscrupulious bisness, they will shut them down!
Just spent 1 hour and about 45 minutes with these liars on the phone...Signed up originally for free trial...
I ordered a free sample and then started get product I did not order. When I called the company, I was told...
I was looking for Weight Loss sites and clicked onto this company. Boy, was that a BIG mistake! Received the...
Do not purchase products from South Florida Nutrition. They lure you in with a $5.95 trial bottle of acai berry, but beware...there are "terms and conditions" discreetly placed on a second page (which you have to click on separatley and is not apparant) written in tiny words. I purchased the acai berry and about a month later I received a deduction of $88 from my account in addition to the $5.95. When I called the customer service number, I was told that I did not cancel my subscription in time (see above about the tiny words on the second page that I didn't know existed), therefore I would be sent a bottle every month for $88. I told them to cancel my order and to refund my money. The representative said "no problem, " and that I could just return the second bottle whenever I recieved it and they would refund the money. So then 2 days later another deduction of $94 was taken from my account. I call a second time and this time the representative kept repeating to me that my account is closed, though I'm trying to make them understand that while my account may be closed, I was still charged another $94! After almost 45 minutes on the phone, I finally get the representative to understand and she credited the money back to my account. THEN, 7 days later ANOTHER deduction of $94 is taken from my account. I call for a third time, but this time the representative tells me that because I didn't follow the "terms, " I was charged $88 for the first trial bottle (that was supposed to be $5.95) and that the new $94 was for the second bottle (that I still haven't received, by the way). I spent almost an hour on the phone with this guy who doesn't listen to a word I say, but instead keeps repeating himself like a broken record that I didn't follow the "terms and conditions." He refuses to give me documentation of our phone conversation, and worse, refuses to give me any documentation saying that my account is closed. When I ask repeatedly to speak to a superviser, he tells me "The superviser will tell you the same thing that I am, so there's no point." When I insist, he puts me on hold for 10 minutes, then comes back and says the superviser is busy and cannot speak to me. THEN, I call a forth time and speak to another representative who tells me that her company "has no record" that the additional $94 was taken out of my account, even though I fax her my bank statement with that information clearly printed on it. I am so frusterated and angry at this point. Now I have to close my account and open a new one because this company will not stop deducting money from my account. This is criminal and highly unethical. South Florida Nutrition clearly knows that they are ripping people off and should be put out of business. Please do not buy any products from this company!!
I recently lost 90 pounds on my own (YEAY!) and wanted to ensure I was doing something to make sure I didn't gain any weight back. Like most people I heard about these pills on the Oprah show. My friend and I desided to try the "Free trail" and agreed to pay the $5 in shipping. Much to my suprised I was chanrged $88.60 a few weeks later. Shocked, I called my friend to have her check her bank account because we ordered the same day...sure enough she was charged as well. I read over the paperwork that came with the pills and it only stated that should I not want to continue with the program I would no longer be responsible for future charges and that I would have to cancel my account with the company to avoid being charged in the future...Ummm, hello what happened to the "Free trail?" I noticed on my bank statement that there was a phone number to this company. I called the number and was on hold for 30 minutes. Finally I got so sick of being on hold so I hung up. I called again the following day and waited for 45 minutes - hung up again. I called a third time and gave up after 15 minutes. So, I don't even think that was a real phone number! Finally, my husband found an online chat to talk to someone. My husband explained the "Free trail" and the product we recieved. The person on the other end of the chat said "We do not handle that line of pills". When my husband asked for a number to contact someone we got a number that wasn't even for this business! Finally after many hours of searching online we found another website chat and were told that our acct would be cancelled and we would no longer be responsible for future charges, but they could not refund the money for the "Free trail bottle" that I had already received!!! When my husband said "Why were we charged if it's a free trail?" The person on the other end sent us a link to a webite claiming that this is what I saw the day I ordered the free trail...ummmm no it wasn't!!! It was a totally bogus explaination of an agreement that I "agreed" to!!! My husband explained that this screen NEVER appreared when I ordered the product. The customer service person sent us a link again - TO THE SAME PAGE (as if to say, read it again stupid) and said he would send my complaint to another department. Are you kidding me?! That screen of agreements never showed up when I ordered the product...I AM 100% SURE OF THAT! These people are ripping people off and charging people's credit cards without autherization! So, my husband looked up the Att General's office in New Hampshire and filed a complaint. We have also filed a fraud form with our bank to get refunded, but still have yet to get satisfaction of the situation. I also feel that it should not be my banks responsibility to refund the money when this company was never autherized to take it in the 1st place!!
After reading other people's complaints we have since cancelled our credit card because other people were told "Your account has been cancelled and you will no longer be charged", but they were charged again, so I'm not taking any chances with these clowns!
I'm emailing Oprah next!
PLEASE CANCEL ANY AND ALL ORDERS IN MY NAME AND REFUND MY ACCOUNT IMMEDIATELY. I PHONED YOUR COMPANY TWICE ONLY TO BE TOLD THAT ALL REPS WERE BUSY AND THEY WOULD CALL ME BACK. NO ONE HAS CALLED. I WILL NOT HAVE A DIME OUT OF MY ACCOUNT. PLEASE CONFIRM THAT I AM CANCELLED AND PROVIDE AN ADDRESS I CAN RETURN THIS PRODUCT TO TODAY.
I paid on 2/4/09 33.94 to try this product. When I received on 2/24/09, I looked at the bill and besides the 33.94 they have charged my checking account 79.90 on 2/25/09 for the products I already paid for.
Then every 45 days they will charge my account another 79.90. I do not want my account charged unless I call and order it or go online. I called the number and could never get through. I did not agree to pay over a 100 dollars to try this product.