Acai Berry Detox
United States - 33004
These products are a scam, they do not work . I agreed to try them for 30 days back in Otcober for $29.00 and used a credit card to pay for
the initial supply. Now I get more of the same junk without my authorization to ship or charge my credit card. I checked and my credit card has been charged another $29.00 charge, two (2) $79.00
charges and a $3and something chrage. I informed my credit card
company I was not paying for these item s and they are sending mer papers to fill out to reject these and another other carges in the future.
I have tried to reach these people and have waiting up to 1hr on the phone and also responded through the sight, www.my ordersupport.com) to no avail as it appears site is a fake.
Paul A Feser
I ordered this so called miracal product over the phone and expected to get a 10day trial .The company neglects to tell you that the trial starts as soon as the phone call ends and i did't even get the product until 2 wks .after the phone transaction!! I'm not sure if the product will really work for anyone but it did'nt work for me!!and i just wanted to lose a few pounds like 10lbs. and that did'nt even come off.But, guess what the charges came up on my credit card 79.95 and i've been trying ever since to dispute it because of breech of contract due to the fact of the 10day trial period. please if anyone help me with ant supporting info. please contact me at [protected]@yahoo.com. thank you, kim
My customer No: [protected]
On 13/08/2009 I orderred 2 botle Acai Berry Detox and 1 botle Life Cleanse for free and I had to be charge only for the shiping of 3.95 for each as the invoice showed me, but recently I received my credit card statement showing me that you charged me 4 x $133.98 and I received the 4-th botler on oct.09.2009 for which I paid $11.81CD for shiping. I can submit a copy of the 2 invoices which show L3.95 for shiping and L0.00 for the product. As the conclusion you charged me 366.51 extra and if you do not want to return my money back I will send back the 2 sealed botles and I request for those my money back by the time you receive them .
I also got charged before I recieved the product. When I called they said that the trial is two weeks not the trial product. I told them that they did not make any sense, you pay for nothing as a trial. I told her that they were very misleading. I called my bank and told them that this was not an authorized charged. Try that route. I had them cancel the product. I am going to report them to the Better Business Bureau. Pass the word to your friends. Good Luck
I went to there web site and ordered the 2 week supply of Acai Berry detox for a 3.95 S&H charge then before I got the free bottle I found a 87.13 charge and .66 chg for foreign exchange fee These people are in another Country so says my bank. I had to change my debit card number and report them to the Police for fraud. I still have not got the 12 bottles of Acai berry products they state I ordered ( I did not order any thing except the free bottle) I have called many times and get a different story each time after I am left on hold forever. These people are low lifes and scamers that rip people off WELL some day it will come back to them but I have learned my lesson to not order any thing on line unlesss you are 100% sure they will not rip you off. It only takes one bad apple to destroy it for all the rest of people trying to sell their goods on the internet.Spokane WA.
This is a great scam. Perhaps we should email oprah and dr. Oz with our compaints of fraud. I, and many others online, ordered the acai berry detox and fell for the "free trial offer". Just pay a $.99 s/h fee. I used my credit card. I was alerted to fraud as soon as "michele" told me I would be billed $87.13 for the cleanse. She told me the conversation was being recorded, so I informed her I did not want the addition charge. Cancel my order. I don't want any of it. It is impossible to cancle the order. This was 6/23/09. On 7/7/09 I am billed to my credit card $87.13. I have made over 30 calls to the numbers provided on my statement. They keep you on hold a minimum of 20 minutes. I can't get an account number from them, nor a password.in addition, I have not recieved any additional product. Or is it I just paid for the product twice???
Contact your local b. B. B. And consumer protection agencys in your areas.
These people need to be closed down. Fraud division on your credit card and debit cards, can also help us get our money from these rip off agents.. Effie weddle
I am very disappointed that I bought this acai berry detox product. I brought this product for a $1. Plus tax's with my credit card in the month of june thinking that it was going to be a free try out for only that amount. When I received the product I opened it and saw that there were plastic tablets that anyone can just make. A day before I received the bottle I had seen a program on "e" how many people died of tylenol plastic tablets so I decided not to take them thinking that it can cause me some affect. Now on august I saw on my account that I had been charged for$86 dollars from the same product, disappointed that I had been charged for another bottle that I never received or ordered I called the company. They told me that they had charged me not for another bottle but for the fact that they only give you ten days to try it out if they do not like it you have to return the bottle or you will be charged for the whole amount. I told the guy I talked to that I thought it was a free product he said no to return the bottle back and they will refund me. I am sending back the bottle hoping that I get refunded.
I viewed this product online, and began to fill out the trial product, but then cancelled my order before purchase. For the last few weeks, I have been receiving phone calls approximately 2 to 3 times per day at random times with no answer. I try and return a call to the number with no avail, because the call does not come through. DO NOT, I repeat DO NOT give this company the time of day or any of your hard earned money. It seems to me that many people are also being scammed into thinking they are purchasing a trial bottle of supplements for just the shipping cost, and then being charged the full amount. I hope that someone has the time to take this company to court and sue for everything and the kitchen sink.
My name is diana and I orderd the product thinking I was making a good choice.The product says it gives the costumer 15 days to try the product. I recently orderd this product and it was not even 15 days and they already billed me the trial cost. It was only 3 days after the day I had recieved it and I was already charged. the company is running on false pretences. On top of being charge for the trial cost I was charged twice. I called the company and they stated that they had made a mistake.
Is this how unprofessional your company is? They charge the consumer twice???? I called the company and they said they could not do anything and there was no one else I could speak to. I cannot believe this is the type of business they are running that there is no one to speak to about my money being taken. I have taken only two pills and nothing else, the bottle is full. When I tried the pills it made me very nervous and my hands were shaking; therefore I cannot even think of finishing the product.
All I want is my money back if you would like I could send the pills back with my bill statement showing that you in fact charged me twice. I do not want them, they did not help me out at all. I am very upset the way your company handles everything. This company has opened my eyes to see that not all companies are trustworthy, reliable and that some are out there to scam you. They have defiently cured me and made me very skeptical when shopping on the internet for a product or on T.V. I hope that this letter was enough to show you how upset I am andto help everyone out there not to buy this product or you will be scammed too! i regret for choosing that company as a way to help me lose weight.
I was charged the first month only 4 days after receiving the trial that I paid $2.00 for. I have now been charged $87.13 and an "International Fee" of $2.61 for a total rip-off of $91.74. I am in the U.S. so this does not make sense. I had printed off the Refund and Exchange Polcy from the site when I ordered the trial sample. The Policy states that you have "14 days from the date the product was originally shipped to you for a FULL refund". The Customer Representative told me the policy is 14 days from the date I ordered the trial. They refused to acknowledge what I had printed out in front of me.
This is a total rip-off and I hope people stop making money for these crooks.
I made an order that was FREE, but I had to pay for the shipping and handling of the order. That was $3.95 that I allowed them to charge to my credit card. They charged me an additional $87.13 without my knowledge. I called them today and spoke to a supervisor named Eliza and she assured me that me account will taken care of and them money will get credited to my account. She said that they get a lot of these calls. This is a scam and people should be aware of it.
This is a scam. Basically my story is like all the others i've been reading on this site. It all started on 12/23/2008 and i've yet to hear a peep from anyone. I finally filed a complaint with the better business bureau and was told yesterday 3/10/2009, that my file was closed due to the "company" not responding to all of the complaints against them. I have also filed a complaint with the consumer protection folks, which is the only thing left to do if the bbb can't do anything.
I can't believe that nobody can help all the folks being scammed out of their money. $87.13 might not be a lot to some people but it's my hard-earned money and I don't think this brian weiss character (Contact person for fwm labs) has the right to have it.
I really hope there is some resolution for everyone out there. I'm so angry that I will continue to fight this. I've also learned a lot about my bank and the way they process investigations for unauthorized charges.
Do not order anything from these people. They shut down websites and email addresses faster than water going down the drain!! The customer service people are also horrible and they will lie to you. If you ask for a supervisor, good luck, you never get one. The longest I waited for one to pick up my call was 56 minutes.
I ordered this product as a "trial" offer and was only to pay shipping charges. It took several weeks to receive the small trial package, but only to find that in the meantime, my debit card had been charged $87.13 and $.70 cents for some kind of "over the border fee" and a full month's worth! I have called the number: 866.949.0838 three times — feb. 2, 2009 (Ella - i. D. #1028235), bert (I. D. # 903wdd), and lulu (I. D. #12048 on feb. 19.) all three of them advised me that my order had been cancelled (#286875) and has been forwarded to whatever dept. For crediting. On feb. 19, after emailing [protected]@gmail.com, I received an email from "mandy williams" but signed by "bernadette" within the email. She also confirmed that they received my refund request, will be subject for verification, and that I will receive a confirmation once processed. I have not received any response from anyone!
In my emails to a [protected]@firewatermail.com, [protected]@fwmlabs.com and fwmcancellations.com, i've told them I will contact the florida attorney general's office, the better business bureau, and the fbi online consumer protection dept., and anyone else I need to, including my attorney.
From mishawaka, in
Well I just happened to checking my MYSPACE page when I saw the add for ACAI BERRY... offered a free trial & all I had to pay was $4 for shipping. I read everything just fine & understood what I was requesting, so i sent off for it. After a few days went by I started to worry if I ever going to get product because you only have w/i 14 days from ship date to cancel...So I called to try & track down the order & cancel if possible...they couldn't find me using my name, address, email, or debit cc#...so they suggest that I email the advance wellness research & get further assistance. I got a response right away & was advised that the product had already been shipped, gave me my order# & stated to call toll free number given in my email as soon as I got package. Well it took 12days to get it...12 days to get something that came from florida & I live right by border of FL & GA. That's just a little rediculous. So the day I got the package, I told them I wanted to return product, I don't want to deal with this & do not wish to have my card charged. They told me that I had to try product for 14 days & then call back again to cancel...but they would extend the 14 days from day I called them. So I said ok fine, will do. But don't you know, next day possibly 2, I go online to check my bank account & I see a pending charge for ACAI XL for $87...I immediately called & said something & they said they would take care of it...they don't see any charges on my card but will forward the request...also said I would no longer see charge on my account. The following day or maybe 2 i check the account again & i see that the charge is now gone...I was like great. I guess i jumped the gun...because about 2days later I see the charge went through. This was just last month when this all happened. I called the company back & they tell me they don't show any charges going through & I have already cancelled my order...but advised me to call # associated with charge. I called that number...it's the owner of ACAI BERRY-FMW LABS...they say they will cancel my order & no charges will be applied to my card. I have been battling back & forth with the two companies to get my money back & being told i can't have the money back. I'm going to try a little longer to get my money back on my own before i start seeking legal advice. I think this is crazy that so many people are having trouble with this company. Something should be done about this. Has anyone been able to get their money back? Is there anyone out there who could help me?
I placed an order on Jan. 20th, 2009, for 14 Day Risk Free Trial in the amount of $3.95. I didn't even receive the product to evaluate when on Feb. 3rd, 2009 I got my Acai Berry Detox and a charge of $87.13 to my Visa Check card was issued on Feb. 4th, 2009. I called Customer Service and spoke with a CSR and explained my situation and I was asked if I read the return/refund policy, which I did. I was placed on hold and instructed to send product back, I explained that I did not try the product yet to have the full 30 day supply amount of $87.13 to be charged yet. I was told my account was activated on the date of the order Jan. 20th, which means that is the first day of your 14 day Risk Free Trial. The Rep (not a very well English spoken guy) asked if he could help me further. I asked him to give me the RMA # (Return Merchandise Authorization) # required to send the product back, even though I had not tried the product, which he did. He informed me I would be charged another $87.13 in 30 days for my next shipment, I advised him I wished to CANCEL any further shipments and request a refund upon the company's receipt of my purchase. The Rep didn't even give me the return address; I had to look it up under the return/refund policy, which you send it to another city in Florida. Acai Berry Detox 2040 NE 163rd St. Suite 305 North Miami Beach, Fl. 33162
I asked for a Supervisor at that instance, I was on hold for 15 minutes to speak with a Supervisor and I explained the situation AGAIN! She (the Supervisor) told me that my order began on Jan. 20th and they allow 3 days to process and 3-5 days for receipt of the product, of which subtracts from your supposed 14 day Risk Free Trial period of the product in the amount of $3.95. I explained I received my product on Feb. 3rd and she stated I should have called to cancel my order before the 15th day, and I asked why would I cancel if I haven't received my product to evaluate. She stated that I should have read the policy of my order more closely. I did read to her their disclaimer, which doesn't stipulate the 14-day trial begins the day you place an order. The phone went dead and I am writing this complaint and will advise EVERYONE I know to not fall victim to this SCAM!! I will send my product back tomorrow through the USPS with a Delivery Confirmation and the RMA# attached and I will file a dispute with my bank, I will hope and pray I receive my refund back.
***I hope this is a Warning for someone else not to fall victim.***
I wanted to try the Acai Berry Detox and paid the $3.95 shipping, I have never recieved the product plus they have charge my credit card another 87.13!!! I am trying to get my money back and I filed a complaint with the Better Business Bureua and I urge everyone to do the same that has had problems.