ABX Express (M) Sdn Bhd — poor service, parcel not delivery also don't return back
We hv ship the parcel on 27/08/12 but until today 11/9/12, this abx express company still hold the parcel not delivery to our Kuala Lumpur customer, the reason they given is due short of man power. I daily contact them to check the status & request them to shipback to me if don't want to deliver. But until today they informed still informed me that short of man power cannot return back the parcel to me. I email them to claim the loss, nobody of Abx management to take action reply my mail & contact me.
This Abx Express (M) Sdn Bhd really very poor service & unresposibility.
-
Riashow's Response · Aug 14, 2018
I buy 2 product from shopee online. 1 of them SHX68443073AMY was delivered to Petaling Jaya. 1 of them SHX81079801AMY delivered to kota Kinabalu.
I live in sarawak. Don't you know how to read address? Do u even know where sarawak is?
Fix my problem please. -
Laowei's Response · May 11, 2019
Please help me..
-
tony loddok's Response · Jun 14, 2019
Dapat call dari abx express gaya kk sabah, cakap barang kena tangguh seminggu lagi minggu depan baru buat penghantaran itu pun kalau da, disebabkan barang terlalu banyak, barang sdh hampir 1 bulan di kilang. sangat2 lucu la alasan staff (rasa2nya bkn semua la)abx K.K. ehh kalau buka syarikat memang la ada masalah yang di hadapi tapi x kn la mahu bagi tahu pelangan x dapat hantar sebab barang terlalu banyak ni bukan masalah la ni membuktikan perniagaan kamu maju. jadi cuba la cari cara yang terbaik bukan bagi alasan untuk selasai masalah.
-
tony loddok's Response · Jun 15, 2019
semalam dapat call dari staff ABX EXPRESS JALAN GAYA K.K SABAH (rasa2nya bkn semua ya yg berdrama ya), cakap barang kena tangguh 1 minggu lagi sdh la barang hampir sebulan, masalahnya barang terlalu banyak kurang perkerja. Dorang buat lawak ka? hahahahha...itu bukan masalah ini membukti perniagaan kamu makin maju bukannya masalah cari la inisiatif lain. maklum dengan pelangan isu tentang itu buat pa, sy sebagai pelangan yg saya mahu tahu janji (ABX EXPRESS) masa penghantaran berapa lama setelah barang sdh sampai kilang.
-
Azri Brahim's Response · Aug 03, 2019
Total of 5 items waiting. The recent parcel received early then the earlier that were shipped by the seller. ABX really isn't need to exist.
-
Tia Fatihah's Response · Aug 16, 2019
sorry, my current place are based in Malaysia not US, forgot to edit the location
-
Extreme BIKERS's Response · Sep 25, 2019
Im really really disappointed cause my package was wrong...wrong number i peel the front address it was not mine and different number... Are abx sleeping while working?
More ABX Express (M) Sdn Bhd Complaints & Reviews
- ABX Express - poor courier service and irresponsible [12]
- ABX - rude customer service, slow in deliver parcels [30]
- ABX Express - item not received but updated as delivered to consignee [23]
- ABX Express - sandakan branch front desk counter rude to customer [8]
- ABX Express - late delivery [4]
- ABX Express - barang tidak dihantar.
- ABX Express - parcel did not send [1]
- ABX Express - late delivery (21 days since my item forward to abx delivery facility)
- ABX Express - my parcel
- ABX Express - service
We have the same problem what Ms.Tan you are facing. We are an online company, we send out many parcels almost everyday, my customer always do not receive the parcel on the next working day, we realised this happen to our Penang, KL and PJ customer. ABX hold their parcel for so long more than 2 weeks without sending it out. And when you call them to check on the status, they said it is short of manpower. It is ridiculous. Other courier company dont have this 'short of manpower' issue, why ABX has this issue in every branch?
And we have an issue with their personnel as well, there is this guy named Adrian who are very rude while talking to his customer. When we asked him whether he knows he is very rude, he said 'it is not a big deal, and dont understand why we take this so seriously '. Really disappointed with their service.
I suggest to sue them to enable us to claim losses against them, my parcels have been 'disappeared' with them, we can group up and form bigger power and hopefully we can be compensated.pls email me [protected]@hotmail.com.
Dont be hesitated anymore to lodge a serious report against them
VERY BAD SERVICES...I JUST WANT DRIVER PHONE NUMBER, THE CUSTOMER SERVICES PERSON HANG UP MY PHONE DIRECTLY...
I sent parcel to my customer's shop in Klang by ABX courier, unfortunately my customer was not around and the shop was close for that day. And guess what, the courier boy just leave the parcel on the floor infront of the shop ! They can at least make a call to my customer or come back again the next day to deliver the parcel. To leave the parcel on the floor is ridiculuos, what if the parcel is lost? My customer did not sign on the consignment note to acknowledge the parcel. Did the courier boy sign on behalf then? This is very irresponsible of them to do that.
My goods are stolen in the process of delivering. They worth around RM600. When I open the parcel, only empty boxes are received. I went for ABX so that they can take the responsibility and made demand, they just said OK we have reported your case. But from their attitude, I really don't think that there'll be an outcome. Anyone can kindly suggest me what should I do now?
The service really horrible. I've order a something overseas and it had been charged for the custom duty, okay, I paid for it as I know that's nobody's fault.
Then I send the bank in slip to the phone number that remind me to pay for the custom duty, as well as abx email, okay, nobody replied me, and I don't care about it as long as I could receive my parcel.
And you guess what? When I track my parcel today, it said that they didn't receive the money!! I'm like what the freaking hell I sent you all the bank in slip, informed you through phone and email as you gave me nonsense respond. And I send the message to the phone and the email again, and they just DONT REPLY!!! Wow abx is a company full of dead people is it? They can't even reply me a message or reply the email?
This is related to my money, if they still remain silence I will go and make a report and consider to send it to the court. Screw abx.
ABX EXPRESS WORST COURIER SERVICES EVER. Even they don't know how to take responsibility to their staff. For your information, I've been work at ABX Express before. The HR Management don't really care about their staff. We even came to work during weekend with no overtime payment, i only stay there about few months. The HR department is the worst. what they really care is the damn employee handbook. any loss will be paid by the staff even it is not their mistakes. I think the management themselves take big responsibility for all of those complains. what ABX express think is only short term profit. ABX Express won't last longer!!
Dear Ms Tan
Malaysia
abxexpress.com.my
The service really terribly. I send one Equipment Fuel from Ipoh ABX Express to Indonesia overseas, Had ask for my friend who send this Fuel pump to insure there insurance Of there over 100%, There Fuel pump is cost Rm 3, 000 only, But there ask for insure Insurance Rm 30, 000, After there but at commercial invoice Rm 30, 000, So Indonesia custom tax there fuel pump Total Rp 19, 419, 612, To Convert back into Rm is Rm 12, 874, Can your check for me what happen ? My Tracking number is [protected] send out from Ipoh is on 2/09/2015, now there fuel pump still at other Express company holding it, I think ABX Express is usage sumpal send to my Indonesia customer need two to three month to arrive, I hope Your ABX express to response ( ASAP ), please feedback to me [protected]@msn.com
I too have the same problem where my cousin was previously work in abx express ipoh which situated in front of the MGS school ipoh. The branch manager whosoever is one racist indian man towards their employees. My cousin has already secured a new job but still he must work for 1 more month before his resignation letter take order. So in this last month of working in ABX EXPRESS IPOH he tried to apply to use his annual leave because he only used the annual leave just like 1 day only. This really shows that my cousin is really committed to his work. But you know what happened? This indian branch manager has scold and humiliate my cousin by saying inappropriate things to my cousin. He then was stressed and not feeling comfortable to work there as this shouldn't be happened in such company. How these situation could happened in such well-known company and treat their employees just like rubbish. They were no appropriate place for the employees to have their break and to have their lunch. Does they do not take a look in the Labour Law before making any actions or spit the words to their employees? This is very disappointing.
Truly agreed. I received a call from ABX request me myself to pick up my parcel at their office! What kind of courier service like that!!! Not even try to delivery customer parcel, some more lie that they got call me but i do not pick up the call. I not even receive the courier note, they just ask me u have parcel, u want the parcel, u need to pick up by yourself. The worst courier service i ever meet!
Me also facing problem that the service number also cant be called. I called a few times but no reply and the most terrible thing is that the place cant be founded. What a terrible service, and i still have not receive my parcel.
Why they take too much time for deliver the item? The seller take 1 week to courier my things, abx take 1 week to deliver my parcel. And now i need to take 1 more weeks to for waiting? Is it? Damn. Bad service 🖓
i would like to have an official complaint to your Customer Service who actually with a false name given during phone conversation as at 4.35 dated 20th March 2017 which claim my cargo was at Subang hub and will double confirm and return my call but it was not happening . i have double confirm from CS supervisor MINA it was a different branch CS staff name instead of the main, by the way i called 03 [protected] . obviously its your HQ CS staff giving me false information, should i consider this breach of trust in business for consumer trusting your logistic service?
As at 21st 10am morning i spoke to Hanis regarding this matters where my cargo as he confirm its not standard SOP for this cargo not been arrange for delivery and would like to check with Subang hub and will come back to me by 12 noon. well i try call 11.30 to find out update and yet the CS who pick up the phone was not listening to my request and keep asking for my phone number instead of listen to my request.. Do your CS only know the standard question asking for tracking number and phone contact instead of listen to customer request and act accordingly? IF yes why do you need a human to answer the call instead of using automated answering machine. i even drove to your HQ to clarify why the CS hang-up my call instead of listening to me, she seem keep saying sorry ...
now that 2.41pm we found out the parcel still laying at subang hub instead of arranging for delivery. No answer was given and explain why this is out of standard procedure? Hanis claiming that subang HUb all personal did not answer his email/calls and even whatsapp message, THis is ABX staff was train to work as a logistic service provider?
saya nk complain abx servise sangat teruk ... saya beli barang dari chinaa .. 21/12/17 transit to malysia then sy check tracking sekali lagi 29/1/18 brg sy dh smpi dkt abx petaling jaya( shipment on tracking) mksudny centre abx ckp barang tak sampai malaysia lagi ..betul ke??? .. sy call centre diaa tu pon susah nk angkt ..xthu laa pekerja dia hidup ke mati !!! sampai skrg barang sy xsmapi2 ..chck trcking masih update benda yang sama ... SO BAD SERVISE ABX KURIER
sy menunggu brg sy sejak dari 2/7/18 sampai lah skrg 17/7/18 tadi. Bila cek dkt abx bintulu diorang cakap sy punya brg dh ada org ambik dekat sibu, sdgkn sy punya alamat dekat bintulu. What?? Mcm mana boleh jadi mcm ni? Sy punya alamat semua betul siap dgn nama serta no hp sy sekali. kepada abx, pls do something. jgn diam. brg org jgn dibuat main.
Dear sir/madam
I am sheila binti safiee, i been tracking my delivery ref [protected].
The status is delivered to whom?
As i been waiting the parcel since of 12 June as been called by abx customer service.
Kindly please update me exactly the parcel is delivered.
Thank you in advance
Sheila safiee
[protected]
[protected]@gmail.com
It almost 1months i order my items and still haven't received yet. The tracking notice me it should be around 8 to 14 days since shipping but now is like more thank 3 weeks still not reaching me although i checked through online at abx express by tracking my order and it arrived at BTU where I live 3 days ago and still haven't not delivered yet !!
How many days to wait my purcel??? buy from shopee😤 use abx service. Arrived on 7th July 2018 at abx facility stucked in logsheet status on that day untill now (14 July 2018). Oh my god what a poor courrier service u r!!!
please ye abx. saya dh tggu 14hari barang xde record tebaru. dhla habis credit call cusmtomer service. tlg lah wei. aku bauar lah!!! nama je expresss.tapi lambat!!
Barang saya dr china datang ke kuching, sarawak serentak. Tapi satu je sampai ke tangan. Yang satu lagi dari 21 hb feb 2018. Tapi sampai 23hb masih route scan. Bila nak hantar ke Sri Aman?
I haven't received my parcel since December 2017.
I called, email and I even go to ABX express warehouse Jalan Rock Kuching for 3(THREE) times but still don't receive my parcel.
Now I'm waiting for my loss from to be processed but I never receive any reply since last 3 weeks.
Here is the tracking number;
SHX46956024MY & SHX08220362MY
I have 2 order. SHX68443073AMY was delivered to Petaling Jaya. The other was SHX81079801AMY was delivered to Kota Kinabalu.
I live in sarawak. So please deliver my order to me. In sarawak.
barang tak sampai dan bila call office selalu sibuk dan selalu tak dapat call.. jika barang saya tak sampai lagi..saya akan ambil tindakan. bukan saya sorang saja ramai lagi yang dah kena... police report akan dibuat . saya nak barang saya segera...!!!
Kenapa barang saya masih tak dapat sedangkan dah sampai ke ABX facility dari 05/03/2018 lagi.. Seminggu masih kat situ.. Lamanya delay sehingga ke hari ni.. Bila call customer services susah nak dapat.. Saya ada beli barangan shopee lain and dari china juga tapi semua dah sampai.. Yang ni kenapa lama sgt delay..
My parcel are expected to be delivered by 27/3/18. But why my parcel shipment forwarded to abx facility?(18/3 till now) please fix this asap.
(ABX:SHX87302131AMY)
My parcel [protected] cleared custom on 25 May 18 till now 2 Jun there is no update nor received. Please response the status the soonest.
Thanks
CH
1. I already call on 27/02/2018 ABX Kg Melayu Subang and they tell to me the goods is lost, and they ask me to do the complaint
2. My good not received until today 27/02/2018
3. Our purchase with shoppee on Jan'2018
4. Please let us know
Tq
Marzuin Bt Meor Chek
[protected]
dear sir,
why recently the parcels are not sent to my office, have to collect ourself, other courier service are sent to the door, pls improve your service otherwise i will request the seller to change to other courier company.
How come we pay for delivery services, but LIMBANG branch ALWAYS CALL US GO TO THEIR OFFICE COLLECT, INSTEAD DELIVERY TO OUR HOUSE??!!!
LIMBANG IS JUST SMALL CITY, and they are so lazy to do delivery EVERYTIME!! WE HAD PAID FOR THE SERVICES
I want to ask why my parcel LOGSHEET please call me directly
Shipment number [protected]
Please call my number [protected]
Ask my item from ABX Batu Pahat, they said my item already sent out to Penang, and i called to ABX Penang they said my item are not scanned in the system. wtf???? seriously?
Do you want all of the consumer ban your company like previously MAXIS case?
Kindly reschedule yours staff briefing meeting on Monday morning.
Business hours are 8am. But we can't get ours parcel because ABX staff keep meeting. (8.30am now)
Kindly arrange one staff to serve at counter even meeting still
Tq
Bad services Abx branch muar.. i beli barang dari wowshop.. barang besar.. courier guy tak nak hantar parcel smpai depan rumah.. reasons dia tak masuk area kmpung sebab susah cari rumah..
Hello abx!
I think you should go bankrupt! With your bad service, you dont deserve to give a service to us. My mom still didnt receive her parcel that have been sent on 29 Dec 2017. The tracking shows that the item posted out on 3rd of Jan. But until now, no parcel. Just return us the money back! Stupid! Bad servive! Go to hell!
Where is my stuff? Why it still in bangi. It almost end of the month & year. Please send my stuff as soon as possible
AW Bill No. [protected]
Document from Kuching on 12/01/2018, suppose received on 15/01/2018 (Bintulu). I have make a called with your Bintulu branch and says that they are going to deliver soon.
In the system stated my parcel already shipped out on 31 dis 17. Untill now about 3weeks still no feedback.i ve been calling 10 times and waiting half an hour..still no answer..the worst courier service in country.
U all need to shut down ur company.
Today I from morning to afternoon call abx
Customer service is not people answer ...call the abx express Kluang outlet oso same promblem nobody answer phone ...
1. nobody pick up the phone (head office or even branch)
2. no systematic inhouse tracking sys (traking showed there but they cannot find in the parcel)
3. take VERY long time to deliver and receive the product
p/s: online seller, or anyone. PLEASEEE dont use or choose ABX for ur option for ur courier. OR other east word: pls BOYCOTT ABX
I send a parcel from muar to jb...but ady 3 day didn't reach customer...really bad service...calling jb branch no ppl answer in two day...bad bad bad service...so please improve the service ...