ABSA Bankunauthorised charges and failure to address complaint

S
This review was posted by
a verified customer
Verified customer

I discovered a monthly debit of R59 for an ABSA service I specified in writing I did not want has been taken from my account since 2014. I lodged a complaint at the end of May 2017 but my emails remain unanswered, I have tried phoning the complaints "resolution suite" and am put on hold for 25 minutes or told the only person who can help is unavailable and the Claremont branch in Cape Town (who made the assurance that no further debits would be made in 2014) have provided no support. ABSA's website assures customers their complaints will be "treated with dignity and respect" and that they will receive a "quick and appropriate response" both of which seem quite extraordinary given their complete lack of professionalism regarding this matter over the last two weeks. As I have documentation to show I specified that I did not want this service it appears quite straightforward ie I should be reimbursed for the money they were not authorised to debit since 2014. I've stayed with the bank for twenty years but I don't want to continue banking with a company that treats their customers in such a disrespectful way.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.