I was informed that the rewards program was being cancelled and that i had to use my points. I ordered a microwave and a little tool box. After a period i received the tool box but no microwave. the box was broken, and i honed and informed them, they said no problem and that i was to throw it away and they will send me a new one. i have never received the replacement. The microwave eventually arrived in december, as we were leaving the very next day i did not open it and it remained in the box, in january we returned from holiday, the microwave was faulty, they informed me that the return and replace policy had expired even though i just taken it out of the box and it was never used, i was informed that it can not be replaced but fixed, now here is the major headache after it was returned fixed, the item had been scratched and the item looked old, the feet stands 3 of the 4 was missing, the screws at the back of the microwave was gone only 1 was left, it has never been used and looks terrible, i understand that there are other role players but it is through the ABSA program, who takes responsibility, is the new rewards program better, should i even bother or rather cancel it now.