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Customer Service

+966 14 044 255 (Customer Service)
+966 14 121 335 (Customer Service)
+966 568 418 351 (Farazdaq Street, Batha)
+966 506 387 871 (Batha Comm. Center)
+966 114 081 252 (Markaz Jamal, Batha)
+966 543 412 574 (Nesto Hypermarket)
+966 535 067 709 (Lulu Hypermarket, Muraba)
+966 533 640 672 (Lulu Hypermarket, Batha)
+966 63 258 946 (Vahidha Street, Buraidha)
+966 540 020 238 (Dammam S1)
+966 556 469 499 (Dammam S2)
+966 533 394 002 (Khobar S1)
+966 506 202 334 (Khobar S2)
+966 537 329 925 (Al Hassa)
+966 172 232 080 (Khamis Mushait-S1)
+966 172 201 158 (Khamis Mushait-S2)
7783 King Fahd Rd, Al Baghdadiyah Ash Sharqiyah District
Jeddah
Saudi Arabia - 22241
Dammam S1
King Saud Bin A. Azeez Road, 2 Nd Street, Al-Khaleej, Dammam
 
Dammam S2
14 Streets, Near Seiko Building, Dammam
 
 
Khobar S1
Near Lulu Hyper Market, Aziziya Road, Main Road-Khobar
 
 
 
Khobar S2
Al Nazawi Mall, Beside Jouhara Mall, Khobar
 
 
 
Jubail
 
King A.azeez Street, Near Taxi Stand, Street № 12

Al Hassa
Mahboob Building, King Street-Near, Hofuf taxi Stand, Dammam
 
Makkah
Shara Mansoor, Sitheen Street – Near Bridge
 
Jizan
 
Ameer Sulthan Road, Near Bank Enjaz, Ayyaroula, Near Girls Academy

 
 
Khamis Mushait-S1
Souk Al Khairiya, Near Abu Melha Travels, Al Balad
 
 
 
Khamis Mushait S2
Hail Al Durb, Souk Al India, Near Jeddah Restaurant

 
Madinah
 
Aziziya, Shara Al Imam Bhukari, Ummthabet Bint Jaber Street
 
 
 
Najran
Mafraq Khamis, Khalidiya
 

Complaints & Reviews

never trust abc cargo

I have not received my cargo for over 50+ days now and they still tell me that they do not know when it will...

delivery not received

Dear Sir The shipment was handed over in Al Ain on 18th Aug and was promised that it would be delivered in...

cargo not delivered & completely unprofessional services

Dear Friends & to all the readers in this forum, I would like to share my experience of dealing with thi...

cargo not delivered

I used the company s cargo services to send my cargo on 31st of May 2019 till date I haven't received it...

cargo

I have not received my cargo for over 100 days now and they still tell me that they do not know when it will be delivered.
I see something very fishy here- they seem to be collecting money and cargo - but i have a very big doubt if they are actually sending it.
Is there a consumer satisfaction number that we can call.
My AWB number is 81115 shipped on 15/05/2019.
They are not giving us a proper answer as to when we can get the shipment- if we get it that is. PATHETIC

  • Ab
    abccargo team Sep 12, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Hi Bose,

    Please race your complaints in https://abccargocomplaintsboard.com/

    0 Votes

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household items

This is the worst service I have used in my life staying in UAE. I have wrongly used this useless service to...

sea cargo, (clothes books household items)

I sent all my items weighing abt 105 kg by sea cargo frm Abudhabi on May 25 th 2019. Till now hv not received...

1 big bag of luggage and 1 carton

It's been shame full to inform you that you guys are worst with your services. Please close your company if...

majority of items broken when received - bill no. sln71168

We sent some cargo from Alain U.A.E to my residence at Banglore in early June and was tild that it will be delievered with in 3 weeks. When i enquired on 31st July i was told that it is in customs ckearence delay and will be delievered in 2 weeks. But to our surprise it was delivered next day. It means that the answer given to us was prefabricated without knowning any details of shipment. Morever majority of our items e.g. portable air conditoner, shoe rack, show piece stand etc were found broken when delievered because of improper packaging and very bad handaling. If one or two items are broken then we can understand but majority of items damaged definetly denotes improper packaging and bad rough handling. Really very sad and bad experience. Please look into it.
K.B.Bali. [protected]
Bill no. SLN71168

majority of items broken when received - bill no. sln71168
majority of items broken when received - bill no. sln71168
majority of items broken when received - bill no. sln71168

complaint about abc cargo customer care and services

ASH33227
its been 20 days parcel is still at operation facility which is the second day activity. since then no movement as i track online. i wrote about this couple of time, feedbacks, complaints... no response at all.
one of the pathetic service provider with worst customer service.
i will never use their service in my life neither i will recommend to my friends and family member.

complaint about abc cargo customer care and services

worst service

My Name is Raja Kuntella, I have sent 2 parcels on july 04th 2019. now i am calling them to trace my parcel...

45 days finish till not at delver

This is complaint about ABC cargo services what this company was giving to costumer service in Dubai.thi...

my cargo 3 boxes don't receive yet

My 3 boxes with bill number ASH32392 was shipped from Sharjah to India Hyderabad, on 21st may 2019. Till now I don't receive the cargo, no proper response when called at Dubai headoffice. These many days passed and still no proper status when tracked on company page. Very poor and worst service these ABC cargo services are. Please check where the parcels are stuck and deliver on address.

delivery delay

Dear team,

I had asked for an air cargo from Sharjah, UAE to Kodungallur, Kerala on 16th June 2019. The service was prompt till the time my stuff was picked and I had paid the money.After that there was no call from your side and I had to follow up through whatsapp where there was no response.I am in India and asked my friend to call from UAE to follow up. When he called (this was 4 days back), they informed that the cargo has reached Kochi and is waiting clearance. I know about Logistics and know you do not need 4 days for clearance.

Also the commited date was 7-10 days from the date of pickup. Till today, there is no call or my cargo has not yet come.

Please call on my registered India numbers with you

1) [protected]
2) [protected]
3) [protected]

delivery delay
delivery delay
delivery delay

  • Ge
    gerryandrade Aug 22, 2019

    These guys are definitely playing a game here. Their MD is in India, and there is no one who can give you and answer.
    It is the same in my case, I sent something to Kochi, and they are saying that it is held up in Mumbai customs.
    We better find a way to resolve this before they all run away like all other companies

    0 Votes

shipment number aq25182

We have booked a shipment on 20-06-2019 from your bur Dubai branch on contact number [protected] for Porbandar which is in Gujarat, India where a commitment of 15 days was been given to us. When I asked for the update the employees are just giving excuses that it is under clearance and they can't commit on the delivery period and the staff are also rude as they hang up the phone on our face if the tracking number or the update is been asked from them. Really regret of making a choice of sending our stuff with ABC Cargo where just for the sake of making a sale fake commitments are given to the customers and the worst customer service I have ever come across.

delivery

I have sent 2 boxes through your company on 15th of June. I was told that it will be delivered with 15 day...

my worst experience in my life

They ask for 10 days for delivery from UAE to Kerala I leave 10 days before my expectations Today is 20 th...

Resolved "unethical behaviour"behaviour & all items got broken in the shipment.

Dear Sir / Madam, To The Legal Team: Kindly Note - Regarding the Shipment from UAE to India (Hyderabad...

Resolved not yet received my cargo

Hello, my tracking id is AMZ42621.
It's been over 16 days I have sent cargo to India and still haven't received it. The tracking id doesn't gives proper details as to where my cargo has reached nor your website has any another branches in India to whom I can contact regarding it.
Could you please provide the details as to where my parcel is and if I can contact anyone in India about my cargo.
Please reply as soon as possible.

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • ABC Cargo's response · Jun 22, 2019

    Greetings,
    Sir/Madam

    Thanks for reaching out. We are sorryfor the delay, a Customer Service personel will reach out to you at the earliest.

    Regards,
    CS Dept

  • ABC Cargo's response · Jun 24, 2019

    Greetings,
    Mr. Asan

    Thanks for reaching out. We are sorry for the delay, a Customer Service personel will reach out to you at the earliest.

    Regards,
    CS Dept

  • Mo
    mohammed asan Jun 23, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Hello my name is Mohammed Asan my tracking id is AAQ24701
    It's been over 23days I have sent cargo to India and still haven't received it. The tracking id doesn't gives proper details as to where my cargo has reached nor your website has any another branches in India to whom I can contact regarding it.
    Could you please provide the details as to where my parcel. I call al quoz branch they not give proper answer not pick my call also this is the way 2 to treat customer. Plz clear that issue

    1 Votes

Resolved complain about the cargo and service

We were supposed to get package 20days back still he have not received it yet. The response and service i...