Aaron's

I applied online for a living room set with Aaron's about 11 months ago now when I applied I had applied for this amazing set that would have been perfect in our condo I was super excited and was waiting for it to be delivered. Well after two months I had not received the order I applied for but one day I was looking through my emails and I saw a email from Aaron's asking me how I like my delivery so since I received the email and I hadn't received my living room set I decided I might as well contact the local store so I called and was like hey I got this email from you asking me how my delivery was but I never got a delivery so why did I get this email so the agent on the phone tries to tell me that they tried to deliver the living room set multiple times but no one was ever home so... Was his response but since both my fiancee and I are disabled and my kids are currently home schooled due to covid 19 and I never heard any knocking on my door or received any calls from the store nor had I received any of the slips on my door saying Aaron's was here with a delivery or anything I knew I was getting lied to so I told the guy we are disabled we don't leave the house my kids aren't at school because it's closed due to covid 19 so they are home my phone never rang so I know that no one had ever shown up at my house to deliver the living room set so what do we do now. So I told him well I would like to actually get it delivered I will be home every day this week as I was before so can we get them to supposedly redeliver it. And he goes well I am so sorry the one you ordered is no longer Available since we "tried" to deliver it to you already we ended up putting your set in another contract with someone else. But if you want you can go online again and look at the other sets we have available and if you like one call me back and we can deliver you that one. So as I was already upset I was like okay I'll do that and call you right back as soon as I find one I like. So I went back online and looked and finally found another set I liked but not as much as the original one we wanted. But I was happy enough with it so I called him back and said okay I would like to go ahead with this set and he goes okay well when you were looking I looked at the other stores in town and found one more set of the original set you had wanted If you still want that one I can call and get it for you I was finally excited again I was like awesome great call me back as soon as you find out. Well I got my hopes up as about 30 minutes later I got a call from him saying well they have it but they won't give it up to you. I was like why not it was the original couch I ordered so it shouldn't even be their choice of them giving it up to me or not especially since this was a mistake on your company's end not mine and he said the store had the ability to say no since I had ordered from the 22nd and wilmot store online not their store. So again I was let down and told I would have to go back to my second choice so he says which one did you decide on I tell him and he goes oh well the only one of that set that we have is a pre-owned one that they had just taken back as the person was not keeping up with their payment on the contract so he says since we just got it back we need to get it cleaned professionally and then it would be ready for delivery and could be to my place in two days I didn't really want a pre-owned set but it was the only other one at that location that I was happy with and that I knew would look good in our condo. He also told it was missing part of the set as the previous person had ruined the area rug that was with it. So they said they would take 11 dollars va month off sets price since it was missing so I told him give me at least a half an hour to really think about it and I would call back and let him know what I wanted to do. So I took the time and decided it might look really good so I called back and set up the delivery for two days later. So finally I felt some relief well they should up two days later on time with the set and to be honest as soon as we got it set up in the house and we signed the contract I was actually really happy as it looked great in our place and it really surprised me how much I actually liked it once we got it. Well we finished the contract and they left and we sat down all on the couch all of fit on it and it was really looking good I actually slept on the couch that night. Well the next day I was looking at the couch cushions and I realized that none of the seams were matching so I lifted up the cushions and to my surprise or horror every single cushion on the couch was ripping at the seams so I started to inspect the couch more throughly and I started to notice that all the cushions that were inside were not the right size they were larger than the regular cushions should have been so it was pulling the seams apart and since it was only the second day of us having the couch that definitely should not have been happening at all. I would say that maybe something like that would take at least a year or more to start happening and that's even if we were rough with the couch. There's no way in gods name would have happened in two days. So I immediately reported it to the store we got it from and the manager Melissa and she said they would be sending out two of her employees to take a look at the couch and to take pictures and they would call her afterwards to decide what we would need to do. So her assistant manager and another employee came by and I showed them how the cushions were larger and that it was causing all seams to rip and so they took pictures and called Melissa and told her what was going on at first they said that they were going to bring a sewing kit out and sew it up but they sent Melissa the pictures of the damage to her cell phone and she said it was not fixable and that I now again would need to get another couch they asked us to come into the store to look at the other options and I told her that I couldn't do that because we are disabled and that was why I had ordered it off line in the first place. So she said to go ahead and go on line again and look for another couch to replace the pre-owned one. So I looked on line every couch that I looked at was crappy. I had finally found one and I called the store to let them know but the assistant manager said she thought it was going to be to big for my house because she had come over when she took the pictures of the damage. So since we weren't able to find a couch that we liked it was decided we were going to have to keep this couch until something similar to this one was available and they were going to put us on a list and callus as soon as it was available. So the first month went by I called twice during the month to see if any couches that were similar available and they said not yet. The second month came the same thing third month the same thing I kept making the payments on the set and as I sat there I started thinking this is really bad service I am making quite expensive payments on a couch that is trash but again I continued to make payments on it we are now to the 9th month still no replacement couch from them no calls from them no trying to fix the issues and fix the contract they broke with us. As they contract goes against them giving trashy product to customers if they had fixed the issues in a timely manner I wouldn't be so pissed but I decided last month that I am going to either take this in front of a judge or I would like to get all the money I have put towards this set back and go elsewhere as I feel like This experience has really been horrible. Since I actually stopped making payments last month I have them pounding on my door constantly. I have emailed them and told them why I am not making payments any more. anymore as I am going to either take it to a lawyer or civil court. Or they can just give us all the money back take this set back and I will go some where else. But this is my experience with Aaron's.

I have been asking for over 2 months for them to go to my account because they've taken double payments out and they told me when I call to make a payment that I was not due for another two weeks and that after that every single month there's late charges I was told that they were going to take the late charges off it's been two freaking months and this is not off. They have my phone number but they call my references on the list instead of me they've smelled me a correspondence telling me to come into the office to bring my account up today we can negotiate but I've been trying to do this for two months I'm not going there at this point I don't want to deal with them or talk to them.

I am renting to own a Couch set with USB plug in but it came with no cord's for the USB to work it should of never been sold without the cords. It's like buying a defective electronic device. It automatically decreases the value of said merchandise almost in half but I'm paying full price as if it worked as I thought it would at first with a promise of getting the cords. I finally gave up on the cords and asked for a slight discount with no luck. I feel like I'm being ripped off. Everybody agrees with me about the issue. why was the couch set even sold without the cords is stupid. that's like selling it with a cushion or 2 missing it defeats the purpose of the particular purchase. P.S. I am going to file a complaint with the Better Business Bureau If we can't reconcile our differences. Otherwise me and everybody I know will post this experience on every social media site we know. And thank you for reader this.

Upon moving here in august/September 2021- By phone, I purchase- washer, dryer, and freezer.
In transferring to a bank here in athens- I would use money orders waiting on bank card, which had to be ordered twice by bank.
Arrons in decatur, has harassed me every single day til they receive the money oder.
I've bought several items from arrons over the years in Tucson, AZ. And huntsville- never an issue. If something came up, they took me at my word, seeing I have impeccable integrity.
This arron is a living nightmare and very disrespectful to me as both a retired senior and disabled.
I could not drive to decatur on my own. I to this day do not receive not one receipt of the payments made, nor a copy of the contract.
Reason, being, they do not have postage stamps.
I was told the arron delivery person would pick up money order- never happened.I told someone would get by with copy of contract. Never happened.
I'm seeking to use my bank card, but to another arrons- huntsville or madison.
I've asked them due to the harrasing calls they call reminders- I asked them to pick up all 3 pieces. They've refused. I am medically disable and this is detriment to my well being.
I've always had a family like relationship with Arrons down through the years.
They trusted me and I trusted them without incidents.
If I cant make payments at another arrons- I'd rather purchase somewhere else.
I actually have good credit- I enjoyed the impeccable interpersonal and humane skills in customer services.
This arrons in decatur is like doing business with Satan himself. A living nightmare. Help.

I told the team members at Aarons on 1300 Getwell Rd, Memphis, TN 38111 that I had just went back to work and I do not get paid until the last of the month. I was off work because I had health issues and with tbis pandemic going on, it is hard on everyone especially me. They keep harassing me even when I am at work and this kind of harrassment can lead a person like me to be stresseed out and I already have health issues. I was paying and never missed a payment but not they are not willing to work with me. They are extremely rude.

It was bad you can see it for your self my

Paul Weston
420 Lakeside Drive
Bridgeport, CT, 06606

ARRON'S, Store # C1796
4016 Main Street
Bridgeport, CT, 06606

Agreement #35344

My washing machine went out at the beginning of October. After 4 attempts to have it picked up for servicing, I was forced to file a complaint.

The washer was finally picked up, and I've waited 3 weeks to have it repaired. I received a call from the store manager, Sonja, on 11/16/2021, stating that the washer was ready, and that it would be delivered in the evening. Unfortunately, this did not happen

I called ARRON'S this afternoon, and spoke with Jenny. Jenny stated that the reason the washer wasn't delivered as stated, was the fact that there was an issue with one of the workers. This is the reason that I've been given many times since the washer went out.

Jenny also stated that the washer could not be delivered until 11/19/2021, unless I, or someone in my household assisted with the delivery. I am paying monthly for the washer, and servicing, if needed. I, nor anyone in my household should not have to assist with delivery in order to have my leased merchandise returned on a specific date.

I have recorded conversations with both Sonja and Jenny. They cannot deny what was said to me during our telephone conversations...

I got a bedroom set from Aarons, I got a chest, but needed a dresser. I called Todd the manager and he couldnt have been more rude. he said no plus he wanted money. I called rent a center and they have a bedroom set. So I decided to change to RAC. I have to have Aarons pick up bedroom set in the morning so RAC can deliver in afternoon. This has been going on for 3 weeks. No money, no pickup Todd said. I need them to pick up merchandise on November 15th, early so RAC can deliver in afternoon. Dealing Aarons has been a nightmare. I have tried to get hold of corporate office and all I get is music/ Please get back to me [protected] Gail Popstein

Told it was the latest model come to find out its 2 years old! Then I got to wondering why all the apps every God dam app is foren russa/Spanish/Albania ECT! then after doing research found out its because the crap TV arrons gave me is zoned for EU not USA! And it's a refurbished TV from Samsung also the screen has vertical banding lines in screen picture looks like [censored] know for a fact you have to replace the screen to fix! Cost more than TVs worth! So went to arrons here Vancouver wa with complaint showed then pictures of screen with banding lines they told me they would have a repair technician get a hold of me well its going on 2 1/2 months know and still whating WTF!

It shows on my account that only mike can call me. I have filed a claim with Aarons club because I lost my job. I have told two people that this week from my local store. I have talked to Aarons club also. Instead, I get a rude phone call from Carolyn who works at another store that is at the Crockett store this evening being rude when I told her that I have a claim filed because I lost my job. She wanted to start screaming and I told her that the only person allowed to call me is mike the manager. I will not put up with that type of behavior from your employees. It sounds like she doesn't need to work with customers. If she is going to yell at me then I will do it back. I have been making my club payments online for the amount it shows due. I missed the one for the 6th but just got that paid and the one for the 20th paid. I talked to Aaron's club yesterday and they didn't say anything to me about it. I am tired of having employees from this location being rude. I am going through enough as it is. I have 4 accounts with yall and spend a lot of money and you would think your employees would be more customer service but instead, they are rude. I called back and told her I wanted to talk to mike and she said I couldn't. I told her, he needed to call me back and if she would look at my account it shows only the manager can call me. Instead, she started yelling again. I am tired of having to make complaints about employees from that store. This is getting old and uncalled for. Something needs to be done about this and how the employees treat customers. They need more training on customer service. They need to look at the notes on the account also. I am not dealing with anyone but Mike because every time I get a rude employee and I am tired of that.

my name is justine hadden-sexton i rented a sofa, loveseat from Aarons. I only have one payment left but my recliner broke over two months ago. I have been in contact with the Milford de store. Some of the staff have been very rude. I get calls almost every day, for the final payment and I tell them when they come out to repair the sofa they will get the payment. Someone did come out and said they needed to order the part over two months ago. Now they are saying we have to pay the payment or they are not fixing the sofa. They also say there was someone out to fix it twice. No there was not, I have told them that any day after 5 is ok to come we both work. We are also home on Saturdays. I have never had to deal with such unprofessional people, I feel that store needs to better with the people who are there customers.
I can be reached at [protected]

September of 2020 I lease a bedroom set when the set was delivered I was not made me aware that the mirror was crack at the warehouse and the headboard had a big hole until after they had the other furniture in the bedroom. I was upset but the guy said that they can order another mirror and headboard so I said ok. (I have paid up front before I got any furniture) In November they was calling for payment and I still did not received the reminding pieces. I went to the store to talk with the manager upset and I told they can come pick up the furniture if they don't have the mirror or headboard, the manager told me that the pieces was there and will be delivered on that Friday before Thanksgiving so I made that payment. The pieces was not delivered and still has not been delivered but my account is in collection now I need this account clear ASAP. Ref.#0821623

My parents are elderly couple who purchased a washer from this place.my parents tried using the washer after it was delivered and the washer didn't work!Not only did they refuse to change or fix the washer they had my parents still paying for a washer that didn't work! Yes his company takes full advantage of people or elderly people who don't know any better nor have the energy to fight for there rights!

they need to check out the staff exspecly the manger michaese very rude i will never rent anything from aarons ever when i pay my suff off i will be shopping with rent a center worried about making sales on the show room what about people like me who are a custmer i have shopped with u guys since 02/02 i will never shop with u guys and the store i am talking about is kings highway in new bedford and my name is terri tripp

Me and my wife have an account I understand I'm be hind but the manager keeps calling and leaving rude and unremarkable messages in my wife's voice mail and I refuse to make a payment until something is done. If I need to be contacted I can be reached @ [protected] and this is with the store managed in hillside and bell in Amarillo Texas my name is Charles ward

we called wanting a return they showed up blocket my nabours drive told here off come to my door i ask him to put on mask to come in he told me im not putting on fff ing mask got in truck and pulled off i called office on bufflo rd erie pa they told me we live in hostile envierment .i would like to drop of items this office is the worst ever .all becuse i ask him to put on mask

I have been a loyal customer of Aaron's for 3 years now and recently ordered furniture and requested to have them to help me move some furniture I am currently leasing. I don't have an accurate date to move due to the apartment complex maintenance and low staff so I called Aaron's to cancel my orders well apparently the order was never cancelled and today the guys came over to help move which is greatly appreciated although I thought I cancelled. I am at work and the guys just took it upon themselves to enter my house without knocking and my underage child was in the house sleeping the entire time. I have them on camera and contacted the store. Of course they apologized but the entire order should have been cancelled and no employee should ever enter a home without permission and it should highly be addressed.

My name Patsy Shipley I have been doing business with the Granbury Tx Aarons for about 10/15 years they weren't suppose to take $ off my debit card until the 3rd of the month which is when my money goes on my card well on July 2nd they took a payment and I returned the Xbox that same day they refused to put my payment back on my card so they pretty much stole the payment I will never in this life time do business with Aarons again I guess you needed the money worse than a person who lives on a fixed income I know this complaint will fall on deft ears but but at least I got it off my chest how I feel about you taking money that you had no business taking off my debit card Thank You for allowing me to get this off my mind at least

Hi,
Antonia and Lucy at your Addison, IL have been FAR from professional every time I need assistance. Antonia has been using the excuse that she is "new " for the past months now in order to not assist with what is called for. They promise phone calls back that never happen and are disrespectful when they do call. I called weeks ago to see if someone could get sent out to service a loose board on my dresser and to this day have NOT heard back from them about that. They even asked me to send pics. I had called 3 times last week just to get my ez pay activated and didn't get assistance until the 3rd call that week and with TONS of attitude from Lucy. My ez pay isn't supposed to kick in until the 15th and only for $73. This morning I was charged the full balance of $357. I reached out to Lucy for assistance and she was super rude just because she couldn't pull up what i was referring to. she went as far as to tell me that i am "the worst customer" and that talking to me is "worthless" to her. I have been part of the same corporation for 5 years and this level of disrespect and unprofessionalism would be unacceptable and called for dismissal automatically. I want nothing to do with this branch and she should not be a manager at any location. I am almost done with my payments and NO LONGER WANT SERVICES with unprofessional people such as Antonia and Lucy . Super disappointed. Need a call asap.