7-Eleven review: Service - lack of ability to identify and articulate why a customer was charged more than the advertised price

4/19/2023 4:50 p.m.1401 Kiln Creek Pkwy, Newport News VA. I purchased an item that was advertised 3 for $1. The receipt showed approx. $1.82. I asked the cashier why it cost more as the items were advertised 3 for $1. She said I don't know it is probably tax. I said I don't think so as there is no way that tax would be around 80% of the purchase price, think about the math. She then said I don't know I am just a cashier what do you expect me to do. I asked if there was a manager on location and she said no but there would be one in the morning. A customer in the line next to me then told me to stop being a [censored] as the girl was just trying to do her job. (I didn't realize asking a question equated to being a [censored].) I told him to mind his own business. I returned the product as I didn't want to pay almost double. When I spoke with the manager later she indicated the reason it did not ring in properly was that the item was less only if the rewards membership was used. She said the employee was a young girl and didn't know. So I had to endure waiting in line, asking a question, being told something totally inaccurate and then being told by the employee they should not be expected to know and additionally sworn at by another customer all to be told by the manager she was young and didn't know. My question is shouldn't she be expected to know. We work jobs and are compensated to perform them hopefully properly which to me would involve understanding the specials in a store, being able to look at a receipt and understand it and if there is a discrepancy between advertised price and ring price be able to explain to the customer why. Being young has nothing to do with it. It is either poor training, lack of training or an inability of the hired employee to remember or understand. Think how great that experience could have been if the employee performed the job properly, looked at my receipt and said oh, the rewards did not apply, do you have a rewards card? If so we can correct this for you. Or if I didn't have it let me know how to sign up for it. I also would like to add the sign on the product did not say it costs XYZ amount IF you use the rewards. If the action had gone this way I would have been like great thanks for seeing that and helping me. The product price would be corrected using my rewards I would not have been called a [censored] by the other customer and I would leave satisfied and continue to be a repeat customer. I know 7-11 is not wanting for customers. Through this experience I feel I mean very little as a customer and do not plan to be a regular customer as I had been. I am sure it won't affect the bottom line of this location in any appreciable way.