1xBet review: Withdrawal blocked

From security department they provide this address without recipients name & contact number..

"Guadalajara, Jalisco, Mexico, C.P. (zip) 44534, Apartado postal 33-01)"

But from my state postal service they didn't accepting documents from me without name contact number.. they need those details to deliver documents to this address..

Also I sent video proof to security department as they requested if inability to send documents to this address I need to sent proof as I did already still they didn't solving this issue.

Also from public.relations@1xpartner.com

They also replying same thing again & again.

If you investigate my case please provide me a valid address with recipients name contact number I will send those documents within 6-7 days.. otherwise allow me to send my notary documents any other way..

My humble request to you please allow me to withdraw my deposited money. .

Don't reply same thing again..let this finish here ... Don't break the trust from 1xbet.

Thanks for early response..

I just received an email from public.relations@1xpartner.com

Also sent my answer please review it and take an effective solution.. Next I will post every response from email to here ,I hope it will help others and they will believe that 1xbet not a scamming company...

I hope at this matter you will help me and give me an opportunity to stay with 1xbet also allow me to withdraw my deposited money ,which is already hold there almost 10 month++

Dear Alex,

Can you please look at this case seriously?

As we already talked about this matter that it's impossible to sent parcel from Bangladesh to mexico without recipients name & contact number . After reviewing my complained you said you will handle this case and will findout suitable way for this to solve this problem..but why again telling me same thing that many parcel arriving to this address..

Please try to understand from my country (Bangladesh) isn't allowed to sent parcel without recipients information..

Also Already I sent video proof from different Postal service that they need recipients name contact for sending parcel to mexico

Yes I got a new address to sent parcel.. Parcel already sent I hope it will be arrived within 5-6 days .. And my problem still not resolved,my account still blocked..

The security department requested to me my NID notary documents & online form which is provided from 1xbet.. I attached some extra documents also like as my NID copy..

I hope 1xbet will ensure customers support & hope my problem will be solve soon.

Hello dear Alex, Yesterday i sent an email to security Department to notify them that my parcel sent successfully it will be delivered 09 December .

Tracking ID : EE104103771BD

They replied me my account under verification.. Please login account for next step.

now i can see again same thing requesting for skype call verification.. which is already did before sending documents parcel to Mexico.

what type of verification is it? from last 9 month i provided all kinds of documents , skype verification. all done.

after contacting here i get an address to provide my verification documents parcel.

Now Again asking for skype verification? Again Same thing which is already did many times?

what actually want my money will not back to me?

my account will be blocked forever?

what kinds of customers service is it?

if this is your final decision that You gus will not unblock my account and will not return my money tell me directly . Otherwise Please Solve this case

please see my attachment , and tell me what to do next,, is there any others requirements. is there any others way to harassing me?

Yes, i did video verification again... But from Security team i got an email good day my account blocked permanently. also o can only withdraw deposited amount.. my account balance was 379000 BDT now i can see only 181000 BDT... NO problem ..

After trying to make withdraw i can see an error message ""You Can only Make Withdrawals using the same method details you used to make a deposit or by requesting a withdrawal at a betting shop ""

Then tried electronic method , also randomly unknown cash agent address for checking It's working or not with small amount..

after that from security team they told me i can only withdraw my funds to this cash agent address only "" Nawadganj - Dinajpur Rangpur""

But i Don't know who is he/shea.. how can i find this agent.. i requested to security team please allow me to withdraw my funds using any others method... but they are not listing my words...

what a service... if you lost no problem but if you win a small amount then many problem will be face here..