CB Gambling 1xBet Withdrawal blocked

1xBet review: Withdrawal blocked

Mahida of Rajshahi, BD

Nov 13, 2023 2:03 am EST

Verified customer

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Account number : [protected]

Few days ago I complained here about my account they blocked my account without any reason. From here suggested to contact : public.[protected]@1xpartner.com

. after multiple times providing them all kinds of documents for verification .They asked again to send them via postal service but they didn't provide me receipts full information.. without recipients full information it's impossible to send letter documents from my country..I requested many times to provide me receiver name contacts number..but they deny my request every time.

At last I take videos & photos from different Postal service from my country to proof them that they need recipients name contact number otherwise they aren't accept documents from me finally nothing helps from here..

This company is totally a scamming circle ,even provide all documents for verification they will never allow me to withdraw my money..they are scammer.

If anyone knows how to complained against them internationally please suggeste I will do that ..

I attached every proof here.

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1xBet response

Nov 15, 2023 10:53 am EST

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Dear Mahida , My name is Alex, and I’m in charge of your case.

Thank you for sharing your feedback with us. Your patience and understanding during this process are greatly appreciated.

In order to continue our correspondence and ensure effective resolution, could you please provide us with the information shared with you by our security department?

This information will help us maintain secure and confidential communication regarding your inquiry. Also you can kindly share the details provided to you by contacting us at public.relations@1xpartner.com

Best regards,

Alex, the 1xBet Team

From security department they provide this address without recipients name & contact number..

"Guadalajara, Jalisco, Mexico, C.P. (zip) 44534, Apartado postal 33-01)"

But from my state postal service they didn't accepting documents from me without name contact number.. they need those details to deliver documents to this address..

Also I sent video proof to security department as they requested if inability to send documents to this address I need to sent proof as I did already still they didn't solving this issue.

Also from public.relations@1xpartner.com

They also replying same thing again & again.

If you investigate my case please provide me a valid address with recipients name contact number I will send those documents within 6-7 days.. otherwise allow me to send my notary documents any other way..

My humble request to you please allow me to withdraw my deposited money. .

Don't reply same thing again..let this finish here ... Don't break the trust from 1xbet.

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1xBet response

Nov 20, 2023 8:59 am EST

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Dear Mahida,

Thank you for your prompt response and willingness to communicate regarding your concerns

We appreciate your collaboration in addressing the matter at hand. To ensure a comprehensive and efficient resolution, we would like to continue this dialogue via email

Rest assured, your concerns are important to us, and we are committed to providing you with the best assistance possible

Please expect an email from us shortly, where we will delve further into the details of your inquiry and work towards resolving any issues or queries you may have

We look forward to further assisting you and appreciate your patience and cooperation throughout this process

Best regards,

Alex, the 1xBet Team

Thanks for early response..

I just received an email from public.relations@1xpartner.com

Also sent my answer please review it and take an effective solution.. Next I will post every response from email to here ,I hope it will help others and they will believe that 1xbet not a scamming company...

I hope at this matter you will help me and give me an opportunity to stay with 1xbet also allow me to withdraw my deposited money ,which is already hold there almost 10 month++

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Dear Alex,

Can you please look at this case seriously?

As we already talked about this matter that it's impossible to sent parcel from Bangladesh to mexico without recipients name & contact number . After reviewing my complained you said you will handle this case and will findout suitable way for this to solve this problem..but why again telling me same thing that many parcel arriving to this address..

Please try to understand from my country (Bangladesh) isn't allowed to sent parcel without recipients information..

Also Already I sent video proof from different Postal service that they need recipients name contact for sending parcel to mexico

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1xBet response

Nov 28, 2023 7:18 am EST

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Dear Mahida,

I hope this message finds you well.

We wanted to inquire about the recent interaction you had with our support team via email. We see that you received a response from our team regarding your case.

Could you kindly confirm if the matter has been completely resolved to your satisfaction? Your feedback is crucial to us, and we want to ensure that all your concerns have been addressed adequately.

If there are any lingering issues or if you require further assistance, please don't hesitate to reach out. We are here to assist you and ensure a positive experience with our services.

Thank you for your cooperation and understanding. We eagerly await your response.

Best regards,

Alex, the 1xBet Team

Yes I got a new address to sent parcel.. Parcel already sent I hope it will be arrived within 5-6 days .. And my problem still not resolved,my account still blocked..

The security department requested to me my NID notary documents & online form which is provided from 1xbet.. I attached some extra documents also like as my NID copy..

I hope 1xbet will ensure customers support & hope my problem will be solve soon.