1xBet
Reviews and Complaints

I would like to complain regarding my money deposit request using gcash method, still not came through my wallet.

It’s been more than 2 hours since transaction was made. I would like to fully refund the amount I deposit 3500.00 php to [protected] since the game I want to bet is finished as well.

I also called for customer service several times still not action was taken.

Please see attached photo for reference.

1xbet ID: [protected]

Gcash number: [protected]

I made a withdrawal of 40000/- (forty thousand rupees only) on 7th November 2023 but app shows withdrawal successful, but I didn't get the money till now and there isn't any reply from your side regarding the issue.

I have been mailing you people from past 2 days but you people say Specialists are working on it but till now the issue has not been resolved.

these days you people aren't resolving issues like before do not know why you chat system and email system used to function very quickly but now we have to wait for a day to receive a reply from you.

gaming id-[protected]

withdrawal amount=40000/-

withdrawal method-Paytm wallet new

لقد انتظرت طويلا و لم استلم نقودي 7 ايام،  500 درهم، لقد تعبت من الانتظار

7 Days OF WAITING and NO DEPOSIT YET COMING ? 500 MAD

i contacted support 7 days and each day they tell me your demand is reported to service and i have to wait , 7 DAYS ?

That is too much they just have to verify how much i sended that day and how much i should receive ..

userid [protected]

thats too much and i did always loose with this account

Every time I withdraw my funds, after 10mints the operator denied the withdrawal without any reason. When I contact them in customer center One of their Operator said Wait 1Hour. When I waited 1Hour then suddenly the operator changed. Then I talked the other operator he said wait 2hours. After 2hours, Another operator comes. And the procedure goes on. They All are Scam so please dont waste your time on this [censored]ty Website or App.

I am going through the verification procedure, I have sent photos of my document and myself. After that, I was told to wait. I've been waiting for 5 days and no one writes to me, when I try to write myself, they don't answer me. I also can't log in to my account because when I log in, they ask for a code from an SMS, but I don't receive an SMS from 1xbet. Is it possible to disable the code from the sms so that I can log in using the code from the mail?

Dear Sirs
my name is Edis Mustafa
Long time member of your 1xbet casino
I'm protesting now because I made a lot of playing in your casino games this and last year
Lot of deposits as you can check
I'm suspicious about your fair play!
It's not possible after that much deposit and playing I can't gain any winnings.!
Fair play is not guaranteed, as I can see.
I request partial refund of my deposits!
I will stop playing at your casino
And I will take further actions online

at:https://www.gamblingcommission.gov.uk/public-and-players/guide/page/how-to-complain
https://www.feedbackcasino.com/file-complaint-against-online-casino

I will contact my bank also for my deposit statements
and tell them that I have been fraud by your casino website
Looking forward to solving this situation

05 November, 1:19 pm

Bet Slip: [protected]

I have placed a bet which states that

1 - Over, 2 - Delivery, Total Runs Team 1 Over 0.5 India - South Africa

and in the first over India (Team 1) has done 4 and 1 runs on 2 deliveries.

But the company made the decision that i lost the bet.

Which in my opinion is not justified.

Please look into the matter

This site has not been verifying my documents since August 5th, they gave me an address, I was asked to send an ID to the address, I completed each process with my own photo as requested, unfortunately I cannot share the photos here. There is no such thing as document verification on this site, my account was blocked unnecessarily and still cannot be opened, it is written in the review. What is the 80-day review? ? I even sent an ID, it shows in the system that it was delivered, but they say it was not received. My money inside isn't even $7500. If you do not want to keep your money, do not play games, you cannot withdraw your money from this site in any way.

User ID; [protected]

I sent it and it was delivered, how can you say it still hasn't been delivered? My cargo tracking number and delivery number are like this, all my information is visible. You can also review it here. I'm the one who deposits money, and I'm the one who wants to withdraw money. We can provide video calls. Shipping tracking number: RR316407308TR

I would like to state that if you do not solve my problem, I will share this situation on all social media and all complaint sites. My account has been blocked. If it wasn't blocked, I could deposit and withdraw money, but I can't. This is not something you do for every member. When I withdraw or deposit my money, I do so from my own account. I offer you a video call. Why do not you admit? Is $7500 too much for 1xbet?

Let's video chat, it's that simple. If your job is to verify your account, we can do that via video call, right?

I swear, I still haven't seen such nonsense. They still don't approve. Can you look at the nonsense? I haven't received any updates or anything. They said, "I'm still being kept waiting. Your documents haven't reached us." And I got a message that the review has been suspended again. I'm asked to send documents there again. It's not that easy to send documents there from Turkey. If you care so much about the location of personal data. I can prove to you that I am myself by making a video call. Put an end to this situation. I want my account to be approved and continue where I left off. I cannot access my account in any way. Help me. 3 months have passed and I am still waiting. Please, that's enough.

I had deposited 3000 pkr to my account through jazzcash till id when i put my tid id numbrr in 12 digits blank section it showed some error and when i again clicked jazzcash option it showed another agents till id i put my deposited tid to his 12 digit required tid section but still not received my amount

Deposited Time 21:10

Date 4 Nov 2023

Agents Till id [protected]

Agents Name Hashim cloth house

Deposited amount not credited to my gaing account

I am mailing you every alternative day about my deposit but you people are just saying it has been sent to the specialists and they are working on it , but its been 35 days already .

I trusted your company and deposited the amount but it's already 35 days and you people have not deposited the115/- into my account .

Account number ([protected])

Operation date (10/21/2023)

Operation time (07:55pm)

Transaction value (115.00)

EGP The phone number from which the operation was completed ([protected])

Phone number to which the money was sent ([protected])

Hello,

I tried to deposit money in my 1xbet account but the deposit was rejected but money was taken out of my bank account and I didn’t get refund yet in my bank account. Below is the screenshot of the money I sent. Its being hours already. I sent a lot of emails and I got no replies.

If this is not fixed, I will report this situation in the police station for fraud.

Please fix this

Hey, I have two currencies in my account main(USD) and other currencies(USDT). Now, the problem is that I am able to withdraw money from main account but unable to withdraw from the other currency that is USDT. The error which comes while I try to withdraw is that I have not completed my profile but my profile is showing as completed for both of my currency account. I can't update or change the profile as its showing as 100% completed. I think it's a bug or system error on the website that is not allowing me to update my profile details on other currency and showing as filled. Can you update my profile with the same profile that I have in my main account as I am unable to do so from my end. Thanks...

Main account(USD) - [protected]

Other currency(USDT) - [protected]

I have tried everything but my profile remains the same and the website is not letting me update it. Problem is with my other currency account. Main account is working perfectly and I am able to withdraw from it but not with th USDT account. I have attached my profile screenshot and also I have changed my active account to other currency account in it, just to let you know.

I am mailing you every alternative day about my deposit but you people are just saying it has been sent to the specialists and they are working on it , but its been 35 days already .

I trusted your company and deposited the amount but it's already 35 days and you people have not deposited the 20000/- into my account .

Gaming I'd -[protected]

Amount -20000/-

Transaction ID -CAND2CMAEUIVHMV2S618UCY3JLF5TZ8F8GN

Date and time -27 September 2023, 3:51pm IST

COMPANY BANKING NAME-AMERICAN EXPRESS

I made this transaction through canara Bank mobile app(ai1)

Attachment: screenshot of payment, bank statement, deposit video recording from another mobile , bank confirmation letter about the deposit.

This site has not been validating my documents since August 5th, they gave me an address, I was asked to send an ID to the address, I completed every transaction with my own photo as requested, I cannot share the photos here, unfortunately, there is no such thing as document verification on this site, my account has been blocked unnecessarily and it still cannot be opened, it says in the review, what is the review for 80 days? ? I even sent my ID, it shows on the system that it was delivered, but they say it was not received. My money inside is not even 7500 dollars. If you do not want to keep your money, do not play, you cannot withdraw your money from this site in any way.

user ıd; [protected]

I sent it and it was delivered, how can you say it still hasn't been delivered? My cargo tracking number and delivery number are like this, all the information is visible. You can also review it from here. The person who deposits money is me and the person who wants to withdraw money is me. We can provide video calls. Cargo tracking number: RR316407308TR

I would like to inform you that unless you solve my problem, I will share this situation on all social media and all complaint sites. My account is blocked. If it was not blocked, I could deposit and withdraw money and I cannot do these. This is not something you do for every member. When I withdraw or deposit my money, I do it from my own account. I offer you a video call. Why don't you accept it? Is 7500 dollars too much for 1xbet?

I have made deposit but haven't received the deposit yet. I have contacted with the customer care but no response. I have also contacted with public.[protected]@1xpartner.com but no useful response from them. I have mailed from my account registered mail [protected]@gmail.com .

Please look into the case and solve the issue as soon as possible.

Thanks!

i deposited money to certain account as you mentioned , my money got deducted from my bank account but in my 1xbet account it shows

Deposit transaction in the amount of 5000.00 INR via epayment rejected by operator!

I did what customer care told to create new request but again it got rejected somehow

my payment details

[protected]:10 pm IST

REFERENCE ID: [protected]

TRANSACTION ID: S82806323

Good day!

My 1xbet account number is [protected].

I would like to ask for assistance because my withdrawal request keeps on getting rejected. 1xbet says that the method of deposit should be the same with the withdrawal.

I always use Gcash for my deposits and withdrawals, however, the 1xbet app keeps rejecting it.

I have attached a screenshot of my deposit and withdrawal for your reference.

I staked a game yesterday and it all came in except for the Az alkmaar vs NEC match in Netherlands which was abandoned and not concluded. Every other bookies I staked the game with ended up voiding that particular match except for 1xBet that decided it as a lost.Why must yours be different from others? After all the game was abandoned and never concluded.Please I need urgent resolution

Then please provide me his hdfc bank account statement from 24 August to 30 August last digits are 9615

You asked for statement I provided then writen letter and after 2 months you are saying this

Now please give me his bank statement from 24 August to 30 August (hdfc account)

Please check my email and give me his statement

[protected]@gmail.com is my gmail

I have a withdrawal transaction that happened more than 24 hours ago . And the payment seems not forthcoming.

It happened on 28th October 0021hrs...I withdrew the amount and never got the amount upto now.

I can be reached via Email: [protected]@gmail.com

1xbet in Kenya has become a Crime scene and for that fact and matter I will proceed to BCLB offices in Upper hill, Kenya.

Those are human programmed errors..