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4.4 38 Reviews 1314 Complaints
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1xBet Complaints 1314

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4:25 pm EDT
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1xBet Game settled wrongly!!

Greetings

6 days ago I've placed a bet in handball game

Jordan handball league

I placed a bet in the second half around 32 mins , after 46 /47 min or so the time frame of the match changed to 59th and complete odds has been weirdly changed and the has been closed ..!

And the game has been settled!?

What's happening ? And emailed saying that

To the public relations included too ,

With few supporting links of that the game was ended without playing full game!

But the support just said that we believe it correctly settled as I've got send a record!

Why will anyone record of game /bets of that game !

How can I guess that an game skips 10 mins and ends before full time !

Desired outcome: That game has to settled as void !

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Update by Mynewstart
Jan 07, 2024 10:46 pm EST

It's been more than 50 days , they haven't responded too !

And everytime I call the customer, they speak very annoyingly

I mean just check my duration in 1xbet

I been playing for so long , being a long term customer

I didn't expect this small issue to loose respect on you guys

And also why dont you focus on hiring effective and efficient customer call center people!

Update by Mynewstart
Oct 29, 2023 10:50 pm EDT

It's been 16 days

Not yet resolved , I've provided link of that team where other players where having a conversation too

But the advisor/ support hasn't responded ,TILL NOW ++!

Such a pathetic service

My email I'd

Theghosthardwork@gmail.com.

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1xBet Withdraw problem

1. Gaming Id : [protected]

2. Withdraw amount : 3,200 bdt

3. Withdraw method : Nagad

4. Wallet number:[protected]

5. Date : 16.08.23

6. Time : 13.04 pm

7. Withdraw request trx id : [protected]

I am withdrawing 3200 taka from my 1x bet account. Money has not arrived in my nagad account but it shows successful in my 1x bet account.

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11:46 am EDT
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1xBet My deposit get rejected although I have already transferred the amount

I just paid 1000 rupees to 1xbet in the bank account of Vikash bearing account number [protected] and IFSC code is INDB0000197. But the amount has not been shown in my 1xbet account and the message in my account says that the deposit got rejected.

Kindly refund the amount if it is rejected.

I am attaching the message and the payment proof for your reference.

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Update by Rahul Boro
Oct 16, 2023 11:27 am EDT

Still no response I have already contacted in the given email...so you guys are not serious

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9:54 am EDT
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1xBet Scammed by 1xbet

12-10-2023 I make a call request from 1xbet app. Then someone call me from 1xbet. I gave him all information what he was asking for. First time I was disagree to give my information. Then I discuss that matter to live chat. I ask in live chat agent that should I give information though I make a call request, he told me to make a call request again and give him the information. After making a call request someone call me within 5 minutes. Then he ask everything from me. After that I can't login my account anymore. Immediately I mailed all of 1xbet email address, even I call international helpline number. But no one care about it. I'm 100% sure that is made by 1xbet itself. I have all the evidence, when I make call request, what I was instructed to do via live chat, all call record.

Finally I'm sure this scam did 1xbet himself. Beacuse without 1xbet no one would never know my bet details, my documents details, my security question. Biggest surprise is that when I make call request he called me! If you need any proof tell me, I can provide every single proof that this scam made by 1xbet. My gaming id is [protected].

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Update by Khan Fahad
Oct 20, 2023 1:57 pm EDT

It's been 6 day's. Not even a single reply.

Update by Khan Fahad
Oct 17, 2023 5:35 pm EDT

It's been 4 day's, there's not even a single reply from them.I lost my $2999.29.How can i take legal action against them?Can anyone suggest me?I'm helpless.

Update by Khan Fahad
Oct 17, 2023 6:02 am EDT

I lost my $2999.29 after this scam.How could people can trust 1xbet?

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2:20 pm EDT
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1xBet For cashback/refund of losing money on 1xbet app

Hello sir mene jab se 1XBET app install ki ha aj tak mujhe koi bonus nai mila , koi bonus to dedo ? Naa hi mujhe welcome bonus mila tha or na hi monday Wednesday friday walay bonus milay halankay men es par har wakt active rehta khelta rehta or paisay lagata hun, mera es par ab tak hazaron ropay ka nuksan ho chuka ha .

Baraye meherbani meri help karen men boht preshan hun, hum bohht ghareeb hen , mera boht paison ka yahan nuksan hua ha, mujhe cashback den or bonus bhi den 🙏

Desired outcome: Please refund my money I will be very thankful to you in this regard

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12:49 pm EDT
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1xBet unlawful account blocking

My account id is [protected]

I deposited total amount of 6499usd on my account and won 68400 usd, i placed a withdrawal of 20000usd , they asked amount of documents that i provided within 2days.After waiting they now told me that my account was blocked without reason that i should appeal, after appealing they asked to send documents notarised to mexico while they have offices and licence in my country.I provided the first documents, but after reading people complaints i understand that they always do like that with customers, so i decided to carry the matter to court , they lawyer contacted me and told me that they are suspecting that i provided fake identification documents, but i have sent they notarised documents and since then i have no access to my account. Please if you are in same case send all your proofs so we can have many complaints, those people are just scammers, i want my money and nothing else.

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Mynewstart
IN
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Oct 29, 2023 11:03 pm EDT

Hai Hagbe Pierre

I see a lot of cases as resolved, with an conversation around!

What's the update of this issue! ?

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7:01 am EDT
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1xBet Deposit Problem

I deposit 300 but it was rejected but deduct on my account.

sir, please help me. It's been 3 hours and I still haven’t received the money to deposit to my gaming ID. Please add my deposit amount to my gaming account.

1. Player ID: [protected]

2.Transaction ID NAGAD: 728Y2KGW

3.Client phone no: [protected]

4. Agent number: [protected]

5. Time and date: 12:56 PM// 12-10-2023

6. Amount: 300

7. Screenshot: 👇

(I've already sent emails several times but get no response)

Desired outcome: Please refund my money or fulfil my deposit.

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1xBet 1xbet Resmi Kaynak Siteleri ile İşbirliği Yapıyor

5700655 id numaram [protected] numaralı kuponumda bulunan gwangju gangwon maçına 16.5 şut bahsi oynadım. Maçta 10 şut çıktı gösterip kayıp olarak sonuçlanmış. Maçta en az 18-19 adet şut çıkmıştır. Resmi kaynak olan kleague sitesi sonuçlari 1xbetin istediği şekilde hatalı olarak girmektedir. Engellenen şutlarin hiçbirini verilere eklemediler. İsabetsiz bazı şutları eklemediler. Bende yayın üzerinden şut videolarını hazırladım ve itiraz ettim. public.[protected]@1xpartner mail adresi asla cevap vermiyor. Şut videolarını gönderdim. Cevap veremiyorlar. Çünkü haklıyım. Diğer istatistik sayfaları 18-19 şut olarak girmişler. Bunlar kafasından mı uyduruyorlar. Buraya fotoğraf ekliyorum. Mailden video da attım. public.[protected]@1xpartner adresi cevap vermiyor. Tam bir dolandırıcı sitesi olmuş

Desired outcome: Kuponum kazanç olarak düzeltilmesini talep ediyorum. Aksi halde 100 bin promo puan eklenmesini istiyorum

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Update by Furkan Kulcur
Oct 12, 2023 3:44 am EDT

Şutların videosunu heryerde paylaşırım. Net mi değil mi herkes görür. Paramı çalıyorsunuz. En azından 100 k promosyon puanı eklenmesini sağlayın. Beni neden mağdur ediyorsunuz. Haklı olduğum halde. Bu mu müşteriye verdiğiniz değer.

Update by Furkan Kulcur
Oct 12, 2023 3:32 am EDT

Beni neden mağdur ediyorsunuz? Madem net değil diğer kaynaklardaki sonuçlara da bakılır. Heryerde 19 şut yazıyor. Hangi dakikadaki şut net değil? Onu bile yazamıyorsunuz. Paramı gasp ediyorsunuz. Telafi bile etmiyorsunuz. 100k promo puan ekleseniz en azından telafi edersiniz

Update by Furkan Kulcur
Oct 11, 2023 6:29 am EDT

Total shots 7-12

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Update by Furkan Kulcur
Oct 11, 2023 6:15 am EDT

https://youtu.be/9kyISxSwErc?si=l5hkR2fJ_pJdVszq

Tüm şutlar video link

Update by Furkan Kulcur
Oct 11, 2023 6:14 am EDT

7-12 Total shots

https://www.fotmob.com/tr/match/4098494/matchfacts/gwangju-fc-vs-gangwon-fc

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1xBet I have deposited my money but not received yet in my 1x account

Yesterday I had deposited RS.500 in 1x bet but not received yet in my 1x account. I had made it to Royal Treding at 2:47pm date 8th October 2023 but not received yet

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Engdaw Yemnasa
US
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Nov 21, 2023 9:14 am EST
Verified customer This complaint was posted by a verified customer. Learn more

1.ID [protected]

2.oct 18

3.4:47:55 pm

4.$10

5.evc plus

6.[-EVCPlus-] $10 Ayaad uwareejisay HAGAR ONLINE CASHIER 1(727407), Tel: +[protected],Tar: 18/10/23 16:47:55, Haraagaagu waa $30.

E
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Engdaw Yemnasa
US
Send a message
Nov 21, 2023 1:56 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I deposited money on evc oct 18 three times at different times 10$ i.e. 30$ and the first 20$ was credited to my account but the remaining 10$ was not credited to my account My ID is [protected]

My number is +[protected]

[-EVCPlus-] $10 Ayaad uwareejisay HAGAR ONLINE CASHIER 1(727407), Tel: +[protected],Tar: 18/10/23 16:47:55, Haraagaagu waa $30.

1xBet
1xBet
CW
Send a message
Nov 21, 2023 6:27 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Engdaw Yemnasa

Dear Engdaw Yemnasa, My name is Alex, and I’m in charge of your case.

Thank you for reaching out to us. We acknowledge the challenges you’ve encountered, and we are committed to resolving them promptly.

To assist in reviewing your transaction, we kindly request the following details:

1.Your gaming ID:

2.Date of the transaction:

3.Time of the transaction:

4.Amount involved:

5.Payment system used:

6. Screenshot of the transaction (if possible):

Having this information will enable us to investigate the transaction efficiently and address any concerns you might have. Once we receive the necessary details, our team will promptly review your case and get back to you with relevant information.

To keep your personal information private, please contact us at public.relations@1xpartner.com and send your data there

We look forward to resolving this matter for you.

Best regards,

Alex, the 1xBet Team

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1xBet 1xbet Hatalı Sonuç giriyor

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Cumartesi saat 16:14'de

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furkan1807

furkan1807

Bonushood Fedaisi

Bugün 02:12

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#3,762

5700655 id numaram [protected] numaralı kuponumda bulunan gwangju gangwon maçına şut bahsi oynadım kayıp olarak sonuçlanmış. 16.5 üstü oynadım maçta 20 adet şut çıktı. Resmi kaynaktan aldığınız sonuç hatalıdır. Engellenen şutlarin hiçbirini eklemediler. Fazlasıyla şut çıkmıştır maçta. Şutları saniyeleri ile yazdım. Tüm şutların videosunun linkini ekledim. Lütfen kontrol edin ve düzeltin. Size mail üzerinden şutların videosunu gönderdim. İnceleyip sonucu düzeltmek zorundasınız. Artık bahane sunmayın yeter. Açık bir şekilde hata var. Çünkü resmi site engellenen şutların hiçbirini verilere eklemedi. Hakkımı gasp etmeyin yeter artık!

14.39 engellenen

46.12 isabetsiz

45.41 engellenen

49.25 gol

53.49 engellenen

57.06 direkten dönen

58.14 engellenen

64.11 isabetsiz

65.38 engellenen

66.53 engellenen

68.11 isabetli

69.25 isabetsiz

73.49 isabetsiz

81.49 isabetsiz

87.03 direkten dönen

86.30 isabetsiz

90.49 engellenen

91.25 isabetli

92.29 engellenen

93.02 isabetsiz

Desired outcome: Sonucun kazanç olarak düzeltilmesini talep ediyorum

Read full review of 1xBet
Update by Furkan Kulcur
Oct 09, 2023 7:35 am EDT

1xbet Hatalı Sonuç Üzerinden Dolandırıcılık Yapıyor

5700655 id numaram [protected] numaralı kuponumda bulunan gwangju gangwon maçına şut bahsi oynadım kayıp olarak sonuçlanmış. 16.5 üstü oynadım maçta 20 adet şut çıktı. Resmi kaynaktan aldığınız sonuç hatalıdır. Engellenen şutlarin hiçbirini eklemediler. Fazlasıyla şut çıkmıştır maçta. Şutlari saniyeleri ile yazdım. Tüm sutlarin videosunun linkini ekledim. Lütfen kontrol edin ve düzeltin. Resmi site engellenen şutların hiçbirini verilere eklemedi. Ancak bu şutlar benim bahsime dahildir. Beni mağdur etmeyin artık yeter !

14.39 engellenen

46.12 isabetsiz

45.41 engellenen

49.25 gol

53.49 engellenen

57.06 direkten dönen

58.14 engellenen

64.11 isabetsiz

65.38 engellenen

66.53 engellenen

68.11 isabetli

69.25 isabetsiz

73.49 isabetsiz

81.49 isabetsiz

87.03 direkten dönen

86.30 isabetsiz

90.49 engellenen

91.25 isabetli

92.29 engellenen

93.02 isabetsiz

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1xBet My deposit money not credited to my account

I deposited 300 rupees to my account .it says that it will be credited soon by 5 or 10 mins on 3:15 PM ,October 8 ,2023 but I didn't recieve even after 1 hour. I tried to contact to customer care but no one replied ,very worst situation the transaction Id I have given below and my mobile number is +91 [protected] ,this company is very untrustable and irresponsible

Desired outcome: I request you to add my money in my account

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1xBet Withdrawal issue regarding

Hi ... gaming account number :- [protected]

I've requested a withdrawal of 18000/- INR by using fast withdrawal method at 9:13 am IST

To the bank account of mine AC no:- 0133028xxxx2800

IFSC:- SRCB0BCB808

The operator says the withdrawal request is successful and customer care service is saying the amount is transferred to the bank account

But the amount has been not reflected in my bank account

Here is my bank account statement

Help me regarding this

Thank you

Desired outcome: I want my withdrawal amount

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Mynewstart
IN
Send a message
Oct 09, 2023 8:08 pm EDT

Hi

Their chat operators are worst , trying contacting in the call option. And share the email if pdf to their official I'd before your call them .

Just a suggestion from another player,

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1xBet So bad /worsen company @1xbet

Greetings
This company is truly unbelievable everything is unprofessional..
Earlier I had a worst experience of deposit to get reflected in my account, they made to chase them with 15 email-mails or so
Then I my deposit
NOW
last Friday and Saturday I've done a deposit of
9000 & 2900 &1950 INR
Via UPI As they I seen a promotion mentioned saying 5 cashback bonus
Which i didn't got , hence as usual I followed up
From last 48 hours every advisor in call say request forward wait for the reply , and it's very obvious that wanted speaking rudely to avoid me call n nquire.. as customer service here in pathetic..
They simply say wait wait n wait...
I think if you no intention to give ,why these false promises of promotions !?
My conclusion
I wanna my deposit bonus given fairly..
Which I deposit via UPI...
I have and I can again provid the documents again @1xbet
My ID [protected]
NOTE : Dear fellow 1xbet (betting customers , let's unite if these kinda of issues are unsolved..

Desired outcome: My conclusionI wanna my deposit bonus given fairly..Which I deposit via UPI...I have and I can again provid the documents again @1xbet My ID [protected]

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Update by Mynewstart
Oct 10, 2023 9:49 am EDT

Well I've already emailed there , As there was no response over there

Actually one email from them was haliours

They responded something very relevant ...

Again your guiding to the email !?

Seriously so pathetic services of support...1XBET

Update by Mynewstart
Oct 09, 2023 8:10 pm EDT

Worst to worst not even in the public platform you guys dont care to answer/ respond to an customer issue!?

Unbelievable

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1xBet Deposit from August

Complaint

1xbet ID: [protected]

Date of Transaction: 24/8/2023

Time of Transaction: 03:55 PM

Transaction Amount: 4,400 EGP

Sender's Account: [protected]@instapay

Issue: I made a deposit on 24th August 2023 of 4,400 EGP via transaction ID [protected]@instapay.com . However, the deposit has not been completed yet, and I have been waiting for resolution since August. Despite several attempts to resolve the issue, the matter remains unresolved.

I seek assistance in resolving this matter promptly.

Thank you.

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Update by Ahmed Mohamed abdeen
Oct 09, 2023 8:09 am EDT

This is your answer

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1xBet Deposit of 10000 inr

I have deposited 10000 rupees buyback transfer in 1xbet on 05/10/2023 by bank transfer.

My money is not yet credited to my gaming account. I have tried everything to contact and the helpline service agent are only telling that amount will be credited. They have asked so many documents and I have email all the documents with debit proofs. still my money is not credited.

Desired outcome: Deposit of 10000inr should be credited asap

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1xBet Closed account and money kept in it :(

Hi, I recently had a bad experience and I want to solve it. My account was restricted and when trying to know why that happened, the security department ask me for some documents to verify my identity. I complied with them and then they sent me an email saying that they found that I owned multiple accounts (which is not true) and that they were closing my account. The main problem is that I had a lot of money there, and I do not know what can I do to have it back because I need that money :(

My ID is [protected]. I really need some help over here,

Desired outcome: I would like at least to receive my money back, if you wanna keep the latest winnings go ahead but everything else I need it back :(

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1xBet Deposit of 10000 INR not credited

Hi I did a transaction of 10000rps by online banking State Bank of India. And it is successful still my gaming account not credited tried everything to contact but no one is helping customer service only telling to submit the screenshot as I have attached already.

imps ref.no - IMPS00239103289 bank name- State Bank of India Account holder name - taufiq nisaroddin shaikh gaming id - [protected]

Did everything but they want screenshot only how can I send a screenshot from online banking is like only have bank statement.very frustrated.

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Update by Taufiq Nisaroddin Shaikh
Oct 06, 2023 4:43 am EDT

I did everything as you guys told and still nothing response from your team

Date - 05/10/2023 at 4:00 to 5:00 pm

Payment system - Bank transfer

imps ref.no - IMPS00239103289

bank name- State Bank of India Account holder name - taufiq nisaroddin shaikh gaming id - [protected]

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1xBet 1xbet Dolandırıcı Bir büro olmuştur

5700655 id numaram 1xbetten oynadığım bahis sonucuna video üzerinden itiraz ettim. Kazandığını görüyorlar ancak resmi verilere göre doğrudur diyip bahis sonucunu duzeltmiyorlar. Net şekilde kazanan kuponumu düzeltmediler. 14 senedir vip üye olduğum 1xbetten bugün itibariyle ayrılacağım. Bu site kazanan müşterisini asla sevmez. Eski 1xbet güvenilirliği kalmamıştır. Kesinlikle uzak durun. Maillere bile dönüş yapmıyorlar. Robot gibi cevaplar veriliyor. Özellikle Türk çalışanları dolandırıcı

Desired outcome: 30 bin puan tanimlanmazsa hesabıma bugün itibariyle hesabımı kapatacağım ve heryere şikayet edeceğim

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Update by Furkan Kulcur
Oct 06, 2023 3:46 am EDT

Ben video yayını gönderdim. Resmi kaynak hatalı sonuç yazıyor diye ben neden kaybediyorum. Yazıklar olsun size

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1xBet Sportsbook

I made a bet on 1xbet - a double, with selection of team goals in first half.

One selection won, but the other was given as a refund - when it clearly won. I contacted live chat and he said there was a staff error made when accepting the bet, but it makes no sense at all. Bet was placed well before they scored the 2nd goal, and the odds are not unusual. Away team was @3.00 to win the match before Kick Off.

Desired outcome: Both selections settled as win.

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This complaint has been resolved automatically due to user's inactivity.

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1xBet Scamming by settling won bet as lost

Date - October 4,2023

Bet slip number-[protected]

I placed Rs.2200 bet on a mixed martial arts (Mma) event named Dana white contender series. The fight was between Rodolfo bellato and Murtaza talha Ali and my bet was total over 1.5. A round is 5 minutes long so over 1.5 means the fight goes over 7 minutes and 30 second and if you could see the result, You will see the fight ended at 9 minutes 46 seconds.

According to their customer support, The fight did not complete 2nd round so the bet is lost which is so stupid because you can google about the total over 1.5 bet in mma and you will see how every sportsbook in world will tell you that total over 1.5 means the fight has to go through the half of second round.

Total over 1.5 odd was 3 so I should have won Rs6600 but they are making up excuse to not pay me.

Desired outcome: please change the settlement from lost to Won.

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Update by Adarsh deo
Oct 08, 2023 6:35 am EDT

No reply from the mentioned email id.

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Frequently asked questions (FAQ) about 1xBet customer service
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Can I trust 1xBet with my personal information?

Yes, 1xBet takes the security and privacy of its users seriously and employs advanced security measures to protect their personal information.

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1xBet was established in 2007 and has been in operation for over a decade, providing its services to users around the world.

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1xBet uses advanced algorithms and software to ensure fair play and prevent any manipulation or fraud.

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Withdrawal restrictions may apply depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.

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Does 1xBet offer live streaming of sports events?

Yes, 1xBet offers live streaming of a variety of sports events, which is a popular feature among its users.

Are there any restrictions on the countries where 1xBet operates?

1xBet operates in many countries around the world, but there may be some restrictions in certain jurisdictions. It is best to check with 1xBet's customer support team for more information.

What is the process for verifying my account with 1xBet?

To verify your account with 1xBet, you will need to provide certain documents, such as a copy of your ID or passport, as well as proof of address.

How quickly does 1xBet process withdrawals?

Withdrawal processing times may vary depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.

Does 1xBet offer in-play betting?

Yes, 1xBet offers in-play betting, which allows users to place bets on sporting events while they are in progress.

Does 1xBet have a responsible gambling policy?

Yes, 1xBet has a responsible gambling policy and provides resources and tools to help users manage their gambling responsibly.

What is the maximum amount I can win with 1xBet?

The maximum amount you can win with 1xBet varies depending on the sport, event, and bet type. It is best to check the terms and conditions for each bet to determine the maximum potential payout.

Overview of 1xBet complaint handling

1xBet reviews first appeared on Complaints Board on Apr 29, 2017. The latest review Deposit not received was posted on Jun 1, 2025. The latest complaint Withdrawal was resolved on May 18, 2025. 1xBet has an average consumer rating of 5 stars from 1352 reviews. 1xBet has resolved 1108 complaints.
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