CB Gambling 1xBet Request for account reinstatement and login assistance

1xBet review: Request for account reinstatement and login assistance

Ayoub Marzouq of US

Nov 13, 2023 7:39 pm EST

Verified customer

Resolved

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I opened my 1xbet account around in 2021 , I did all the necessary verifications such as email and valid Identification card.

I am writing to bring to your attention that my 1xBet account has been banned, and I am kindly requesting your assistance in reinstating my account and helping me regain access.

I have been a loyal user of your platform for a considerable period of time, and I have always complied with the terms and conditions set forth by 1xBet. I am genuinely surprised and concerned about the current status of my account. Unfortunately, I have not received any prior notification or explanation regarding the ban, which has left me perplexed.

I kindly request that you review my account and provide me with a detailed explanation of the reasons for the ban. I assure you that if there has been any violation, it was unintentional, and I am more than willing to rectify the situation to ensure compliance with your policies.

Additionally, I kindly request your assistance in resolving this issue promptly. If there is any additional information or documentation required from my end, please let me know, and I will be more than happy to provide it to expedite the process.

I value my relationship with 1xBet, and I believe in the fairness and integrity of your platform. As such, I kindly ask you to reconsider the ban on my account and grant me the opportunity to continue enjoying the services provided by 1xBet.

I appreciate your attention to this matter and eagerly await your prompt response. Thank you for your understanding and cooperation.

Sincerely,

Name : ayoub marzouq

My account id: [protected]

1xBet response

Nov 16, 2023 6:32 am EST

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Dear Ayoub Marzouq ,

Thank you for reaching out to us and expressing your concerns. We understand your frustration regarding the account blockage. It is essential to clarify that we do not take such actions without valid reasons.

Upon thorough investigation by our security department, it was discovered that there were multiple accounts associated with your details. Please note that the creation of multiple accounts is strictly prohibited according to our institution's rules and regulations.

Before registration, all clients are provided access to our company rules, and it is assumed that they have read and consented to these regulations. All pertinent information can be readily found on our official website: https://1xbet.com/en/information/rules

We prioritize responsible gaming and consider multiple account registrations a serious violation of fair play principles. This practice is against our policies.

Regrettably, due to the breach of our policies, the decision to uphold the account blockages has been finalized. However, it's important to note that the funds have been successfully credited to your account as per our obligation.

We have indicated the rules that were violated and led to blocking of accounts:

2.28 Each registered customer is allowed to have only one account. Customers are allowed to register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website.

2.30 In the event of duplicate registration (including registering under a new name), the submission of someone else's, invalid, or forged documents (including those that have been edited by using any kind of software or graphic editor) the company is entitled to take any reasonable measures including but not limited to cancelling all bets and suspending all transactions for the duration of their investigation, and to proceed with full verification of the account once any documents required for the verification procedure have been requested.

Thank you for your cooperation and understanding.

Sincerely,

Alex, the 1xBet Team.

Resolved

This complaint has been resolved automatically due to user's inactivity.