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1xBet Complaints 1314

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1xBet Deposit pending from oct 2nd

Team ,

This is extremely irritating service to an issue raised fr 49 days. No response to multiple service tickets.14 working days waited for banks response are over 5 weeks back itself and I'm yet to receive 20000 refund back into account.

Account holder name - Madhavan Lakshmanan

Date and time - 2nd October 2023 and 8.12 PM IST

UPI reference number - [protected]

Claimed loss: 7 weeks of service

Desired outcome: Please refund

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Update by Vignesh Nandagopalan
Dec 09, 2023 12:58 am EST

This was never resolved . Agent of 1xbet has cheated and ran away with the money. They're protecting him in the name of bank issue

Update by Vignesh Nandagopalan
Nov 27, 2023 1:06 pm EST

It's been 55 days now and still it's not credited. Please process refund immediately

Update by Vignesh Nandagopalan
Nov 21, 2023 7:04 am EST

Information shared to the mentioned id

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1xBet I was stolen by an agent who works with you whose bank account number is attijari bank 007405000744230040009939

was stolen by an agent who works with you whose bank account number is 007405000744230040009939

He withdraw my money from my 1xbet account to his bank account.

I did the withdraw from my account 1xbet to my bank account then I got surprised that my money in 1xbet was sent to 007405000744230040009939 an account of a person that works with you and I Can proove it to you, because I have a lot of screens of a deposit to this account. Well in fact I got stoled by the person who have this Attijari bank account number 007405000744230040009939 and works with you...

I have made video and made some screenshots.

Here IS my correct RIB :

M RADI BENJELLOUN ADNANE : 007780000375100030679189

My informations :

Name: RADI BENJELLOUN ADNANE

My Rib: 007780000375100030679189

Userid: [protected]

Phone number: [protected]

Bank: attijari Date: 11/18/2023 _ [14 H 56 - 15 H] Month: 7100 MAD

Transaction number: [protected]

Solde in 1xbet: 0Dh

Please send my money to my bank account 007780000375100030679189

Claimed loss: 7100 Mad

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Update by Adnane Radi benjelloun
Nov 24, 2023 7:11 am EST

Please read carefully

Userid [protected]

1400 Mad deposit made the 18/11/2023 not received

I made by mistake a withdraw from my account 1xbet 7100 Mad to an agent account ,

His RIB account is 007405000744230040009939

My RIB account is is 007780000375100030679189

Transaction id is : [protected]

Date : 18/11/2023

The photo joined with name Badr aarjane IS the photo that your support did send me and in it you Can see that my withdraw was send from Badr aarjane to agent account Youssef rahnouni whose RIB bank account IS 007405000744230040009939

MY CORRECT RIB IS :

007780000375100030679189

AT LAST another 6900 MAD NOT RECEIVED !

Transaction id : [protected]

Date : 23/11/2023

Withdraw : 6900 Mad Not received even with success message

That is too much for a wait and for a player , you Did let me broke and depressed .

_______________________________________

Total amount needed to send my RIB account : 6900 + 7100 Mad

Total amount deposit : 1400 mad

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Update by Adnane Radi benjelloun
Nov 23, 2023 9:41 am EST

Here IS m'y bank account 007780000375100030679189

Update by Adnane Radi benjelloun
Nov 23, 2023 9:40 am EST

I have by mistake made the withdraw to you agent 7100 Mad. So i need this money to get back to me, there IS no reason i will withdraw money to another account .

Dont stole me please and give me my money 7100 Mad !

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1xBet Deposit Issue with 1xbet Account #[protected]

I am writing to bring to your attention an issue I have been experiencing with my 1xbet account, specifically regarding a deposit made on November 18, 2023.

As per your agent Nouman Tariq's instructions in a tutorial video, I deposited an amount of 1000 into my account using the method he demonstrated. Unfortunately, the funds did not reflect in my account, and despite raising a complaint, I have not received any response or resolution from your end.

I understand that technical issues may arise, and I am willing to cooperate to resolve this matter promptly. To assist you further, I am providing my 1xbet account number: [protected].

Additionally, I have attached a screenshot of the fund transfer for your reference.

I kindly request your immediate attention to this matter and prompt resolution, as I am eager to continue using your platform for bets. Your assistance in crediting the deposited amount to my account would be highly appreciated.

Thank you for your understanding and cooperation

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Update by Muhammad Arsalx
Dec 01, 2023 4:50 am EST

My problem was not resolved so why your team show here my problem was resolved... Many time share email but your team can't take any action I'm very disappointed from your team newly registered of your application for long term but now I can't use your application.

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1xBet Breach in terms and conditions of the company by the company

Hi, I am a regular customer of the 1xbet and I have been playing with them since long and well aware if their terms and conditions. One of them is that you have to use same withdrawal method as you use for the deposit. On 12 September 2023 I deposited some amount and won big , when I tried to withdraw, they refused to give me withdrawal in the same method which was used for the deposit. This made me mad and incurred huge financial loss. I want my case to be thoroughly investigated and compensated. My gaming ID is [protected]. Thanks and Regards

Claimed loss: PKR 7400000

Desired outcome: I want the company to restore my balance as on the time of first withdrawal which was rejected.

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1xBet My account is blocked for being genuine and loyal and I am not getting my amount

I was asked for my id proof to be mailed to security department of 1xbet, which I did.

Now they have blocked my account, dont know why and deleted it, I am unable to log in. Every time I try to log in they say a code is sent to your registered email but it doesnt comes.

I am suffering fro a serious liver problem (Liver cirrhosis), I am undergoing a treatment because of this I have to leave my job n everything. And I put my money in 1xbet so that I could earn some money to help me out in my treatment and instead my is blocked and not allowing me to withdraw.

Request you to kindly help on humanitarian grounds at the earliest.

My id is [protected].

Email: [protected]@gmail.com

Claimed loss: 37400 Rs

Desired outcome: Please Refund my balance in my account,Its very urgent and critical.Its about my medical treatment.If you require medical reports, I can provide.

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Update by Akhilseh
Dec 03, 2023 1:44 pm EST

No my complaint is not resolved, still its the same nothing had happened.

Please dont mark it solved

Update by Akhilseh
Nov 22, 2023 3:34 pm EST

Sir, I have been continuously saying , I just had a single account, show me that I had two, its all not at all true sir. Its like that you just are not listening to me and just imposing your views on me.

Sir its very urgent, I have been continuously telling you that I am suffering from a serious liver problem and its really urgent for me. You are not understanding the urgency, I am at a stage where my life is on stake.

Plz help me.

Update by Akhilseh
Nov 22, 2023 5:32 am EST

I am trying to contact you but no one is replying on mails,I have attached a screenshot where I am continuously mailing and your team is not replying. here on this platform you are giving a reply. . You just said I have violated your rules, give me single proof, I have provided you with original proofs, I have only one account, I am not asking you to reactivate my account. If you don't want I will not play but at least give me my money back. I have been telling you every now and then that I have a serious medical issue. you are not refunding my amount that you have blocked. will you release the funds when I am dead for my funeral.

what type of humans you are.

I going under lot of mental pressure because of my illness, and more over above that you are giving me mental torture by blocking my funds. I have not received any funds since you blocked my account. If something happens to me you will also be responsible. I will not play as you say, but release my funds to my account. atleast . It would be the greatest help that you can do to me.

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Update by Akhilseh
Nov 22, 2023 3:57 am EST

I have not forged any document , all my documents that I have provided are original, Nor I have other account other

than this one, where I was playing.

I have not received any of my funds, why have you mentioned that funds were transferred, I can share my bank statement.. See If You dont want me to play, I will oblige by your decision but again and again I have been telling you all through

my so many mails that I have a serious Liver problem, and I am undergoing a treatment.

I need money to keep me alive and you have blocked my funds.Please release it, I am in a very bad situation.

I have not received any funds, I am mentally so frustrated that at times I feel doing something to myself.

You keep yourself on my position and understand.

I dont want anything else, whatever I am doing is to keep myself survive as I in near future I have to undergo a liver transplant also might be.

Its a humble request that my blocked amount of 37,470 Rs should be refunded, You never had an issue when I lost and suddenly you blocked everything, even deleted the account.

Regards

Akhilesh

Update by Akhilseh
Nov 21, 2023 6:08 am EST

I have never ever been associated with more accounts, except the one I was playing with, This is irrelevant. I started playing just a month back and have never played before and you are saying I had more that one account.

You are mistaken .

if had more than one account show me, I will do as you will say, You are not understanding the problem , I borrowed the money to play, My liver is damaged more than 80 percent and I am trying to survive each passing day.

I started playing so that it will help me financially to bear my medical needs.

You have blocked my funds. You are pushing me more to my death. I dont want anything extra , I just want my money. I have to repay . your support is not replying for my mails, You have deleted my account, I cant login, I will die like this, each passing day I am dying more, I f you dont want I will never ever play but atleast pay me back my money, you wont understand , what it means to me rightnow for my treatment.

If something happens to me , I will ensure you being one of the reason for it.

I have been mailing that on humanitarian grounds , show humanity,

Update by Akhilseh
Nov 20, 2023 9:59 am EST

I played with 1xbet for just over a month and now they have blocked my account and not allowing me to withdraw my funds.I have provided their security team with my ID and selfie, and after that they blocked my login.

I cant even login.

On mails they are not replying.

I am suffering from liver cirrhosis, and at a very critical medical condtition.

I borrowed 30000 from someone to play as I thought I can earn something that will help me, instead my money is blocked.

Please help on humanitarian grounds,

Noone is undersatnding my position. I have said if they want I can provide my medical details also.

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1xBet 300 rs of amount debited from my account and not credited in 1xbet account

My 1x bet account

Account number - [protected]

Phone number - [protected]

From,

Priyanshu jayprakash tiwari(bank of baroda)

Upi id:- [protected]@okhdfcbank

To,

Transaction id:- [protected]

Upi id

Club4

merchant1501099.[protected]@aubank

Mode of payment Google pay

Amount - 300

Date of transaction :- 18th november 2023

Time:- 6:37 pm

I initiated 300 rs of transaction via upi option from 1x bet account deposit section amount was debited instantly but not been credited to my 1x bet account its been almost 14 hours and yet not credited

Plz do the needful.

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Update by Priyanshu Tiwari
Nov 22, 2023 6:35 am EST

FROM

My 1x bet account I'D = [protected]

MY BANKING DETAILS

BANK OF BARODA

TO,

UPI Transaction id - [protected] AMOUNT- 1000

Paid to - ONE SHIRAJ PRIVATE LIMITED bank name of your company-HDFC BANK Date& time = 22-11-23 2:30 PM

I made deposit Via bank of baroda mobile banking payment mode IMPS

Its not credited yet

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1xBet 1XBET account block

MY ACCOUNT: [protected]

My account with 40000000tugrug has been blocked since 2023.11.11day I have returned an appeal form that asked me to wait 72 hours, after 72 hours, 1xbet sent me a new message asking me to wait another 72 hours.

Before that, 1xbet had already required a series of documents, all of which were delivered. (Photo of the identity card, photo of the holder holding the identity card and photo of the holder holding an ID card next to the email conversation on the computer). All this process only occurred after a withdrawal attempt. Long time. I wait for your help.

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Update by jambka
Nov 21, 2023 11:04 am EST

What do you want from me? i recharged using agent

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1xBet Deposit amount not received

I have deposited 1000 rupees via cred upi

on date 17th november 2023 and time of the payment is 3:05 pm.

transaction id [protected].

the amount has been credited to the reciever's account.

I tried depositing it but it was cancelled by the Operator two times thats the msg which is showing on my account.

My 1Xbet account no. is [protected]

My name is Ashish

I am attaching a screenshot too. please help.

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1xBet Why my game account block

Game id [protected]

I deposit by local cash agent by your company appointed agent from this website

https://1xbetagent.shop/

Fom this website cash agent take agentship and give direct deposit to gaming account

⛔I give them cash and they top up my gaming account using mobocash agent app. here I attached the agent apps screenshot. by this agent app they top up my account. there we dont get any deposit proof screenshot. (its your company system😔) ⛔

I have never deposited to my game account by any online ewallet by myself so I got no proof that tranjection connected with my gaming account with my any ewallet. all deposits and withdrawals were made from 1xbet Agent cash desk.

When we deposit and withdraw money by local cash agent we dont get any deposit /withdraw screenshot.

[protected]@1xbet-team.com team asking me a deposit screenshot where from I will give them deposit screenshot when I tranjection with cash agent!

Try to understand team please 🙏

Please unblock my account

Claimed loss: 65000 bdt

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Update by Agyuhh
Nov 25, 2023 12:17 pm EST

no reply from you

I am fed up

Update by Agyuhh
Nov 25, 2023 1:55 am EST

Still not get any solution from you

My email shwonsaha007@gmail.com

My mail case id reference [#[protected]]

Update by Agyuhh
Nov 24, 2023 3:53 am EST

Security team tell to mail block@1xbet-team.com here but the block team never reply please help me

Update by Agyuhh
Nov 24, 2023 2:01 am EST

Dear team

My gaming id [protected]

My deposit agent epos id 1111479

Agent name:MD Shobuj Mia

Adress: rangpur

station road rangpur

I have taken deposit from this epos Agent i have added the epos screenshot. my deposit are connected with this epos cash agent please check this.

Block@1xbet-team.com not reply 5 days please solve my problem please

Please help me to withdraw my funds

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Update by Agyuhh
Nov 22, 2023 12:05 pm EST

What information i will give to them?

Agent cash desk number?

Sequrity team n are telling to contact with block@1xbet-team.com

What i will do?

Block team never response...

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1xBet Fake promotions of 1xbet

Think twice of registering in 1xbet

Or doing a deposit

expecting their promotions to be genuine !

I've done a deposit yday of 3500 & 4000 INR on 15.11.23

& 16.11.23 - by seeing a promotion ,

saying 5%cashback on deposit using UPI , gpay or phoneph as attached in the screenshot...

But nothing reflected in my account..

When I called support team and asked , they check and said yu opted to take part in the promo and everything is right from your side and said wait , the code will added with 24 from the deposit time ,

But generally it added instant when yu deposit

Still

I believed and deposit the second 4000 inr

Nothing reflected,

Hence I called again , This time they say (operator ) no promotion I m able to see , and talk rudely and says I m not able hear n disconnects the call

Both times !

Clearly evident that they wanted ignore & disguising with FAKE PROMOTIONS !

emailed

Desired outcome: Expected get the cashback bonus as displayed in their website...

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Update by Mynewstart
Nov 17, 2023 5:55 am EST

Without resolving issues any complaints ,

These guys just asking to email

who respond very rarely without any solution..

Re: ticket number [#[protected]]

Update by Mynewstart
Nov 20, 2023 11:58 am EST

What do you mean you haven't received!

You guys responded there

But again asking for narrating everything..

And I ve done and sent email...still no reply for that..

So much trouble you guys are given and giving!

Update by Mynewstart
Nov 19, 2023 12:20 pm EST

I've emailed

As usual no response till now

It's been nearly 30 hours!

Unbelievable...

Update by Mynewstart
Nov 18, 2023 6:40 pm EST

Yes

I've emailed everything to the public relations emaill ,

Kindly go through it .

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1xBet Closing account

Dear 1xbet Support Team, I hope this email finds you well. I am writing to bring to your attention an urgent matter regarding my account with 1xbet. I am currently experiencing difficulties logging in to my account, and upon further investigation, I discovered that my account has been suspended or banned. I would like to highlight that I have not engaged in any activities that would warrant such action, and I believe this to be a misunderstanding or an error on your part. I have been an active and loyal user of 1xbet for a significant period of time, and I have always adhered to the terms and conditions set forth by your platform. I have never violated any of the rules or policies, and I am genuinely perplexed as to why my account has been banned without any prior warning or explanation. I kindly request that you thoroughly review my account history and activities to identify the reason behind this ban. It is crucial to consider that I have not participated in any illegal activities, such as fraud, money laundering, or any form of unauthorized transactions. Hence, I believe there must be a mistake or misunderstanding regarding this situation. I understand that account security and fair play are of utmost importance to 1xbet, and I share the same values. Therefore, I kindly request that you reassess my account status and take the necessary steps to rectify this situation promptly. I would greatly appreciate a detailed explanation regarding the reasons for my account suspension and, if applicable, any evidence supporting your decision. I am open to providing any additional information or documentation that may assist in resolving this matter swiftly. Please let me know if there is any further action required from my end to facilitate the investigation process. I sincerely hope that this issue can be resolved amicably, and I can regain access to my account. I have always enjoyed using 1xbet's services and would like to continue doing so in the future. Thank you for your attention to this matter. I look forward to your prompt response and a satisfactory resolution.

Yours faithfully,

Name : Ayoub Marzouq

Account id : [protected]

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1xBet Fighting for a deposited amount of Rs. 10000 since 28th Sept’23 – Gaming ID [protected]

Dear Sir/Ma’am,

This is utter harrasment which I’m facing since 28th Sept’23.

I have made the payment using IMPS mode on 28th Sept’23 for Rs. 10000/- to aaf enterprise account, which was successful.

Your Team denied stating it has not been credited. I have send my bank statement, Transaction details but still they denied.

I kept following with my bank and after I faught for a long they provided me transaction confirmation letter which I provided to Team today around 9:30 PM.

I mailed 1xbet but only ticket I’d came no reply.

I called up several times on customer care no. Person said it would be credited in 5 min. Other person said give us some time it would get credited. Last executive said directly that I have deposited amount in wrong account.

How it's possible when you are only providing me beneficiary details.

Where should I go. There are lacs of amount which I have lost and made many transactions to provided beneficiary account and it's impossible that I will send amount to different beneficiary who is not a part of 1xbet.

Request you to please look into it and refund back the amount in my bank account.

Sorry to say but 1xbet account department is poor and they doesn't know to operate.

Customer care person is blaming me saying I have made an mistake instead of helping me. They speak rudely. They are thinking that they are doing some favour on me.

Attaching all the necessary details for your reference.

Regards,

Kalicharan Gaikwad

+91 [protected]

Gaming ID : [protected]

Claimed loss: 10000

Desired outcome: Please Refund

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Update by Kalicharan Gaikwad
Mar 25, 2024 3:40 am EDT

Any update on my complaint..?

Meanwhile this is to inform you fraud has taken place with me.

Someone from 1xbet sharing customers details to fraudulent people.

This guys no everything about my gaming ID.

Why r u not crediting my 10000 to gaming account.

This fraudulent people have taken my 500 Rs and vanished away

Update by Kalicharan Gaikwad
Mar 03, 2024 10:00 am EST

Wow now you guys have blocked my application access.

But you will not be able to keep yourself out of it.

You guys have eaten my money.

Update by Kalicharan Gaikwad
Feb 25, 2024 7:15 am EST

Yet to hear from u'll. Why you guys eat Poor people money. All the proofs submitted then also amount not credited in my 1xbet account.

Why people will use your platform.

I have completely stopped using it. I have lost big amount still I was playing it.

Update by Kalicharan Gaikwad
Feb 04, 2024 11:19 am EST

What are you writing. Amount still not credited. I'm fighting from Sep'23. I hv stopped completely because you hv eaten my amount.

Read my Reply properly and then only response.

Call me for better understanding as you are not getting what I'm trying to say from past 5 months.

Do not close the complaint.

Regards,

Kalicharan Sudam Gaikwad

+91 [protected]

Update by Kalicharan Gaikwad
Jan 21, 2024 10:21 am EST

I have mailed them many a times on your given mail I'd that is info-ind@1xbet-team.com but your team didn't deposited the amount.

You guys have made me begger who was asking and requesting continuously to get my own money deposited.

After that I stopped using your site.

No trust on you guys.

I don't know from where you are operating but your site is fake site and will definitely promote not to use fake sites like you.

Your indian 1xbet team is uneducated and don't know to how to operate, speak. They speaks like they have done some favour on me.

Tell me alternate option.

Update by Kalicharan Gaikwad
Jan 13, 2024 3:02 pm EST

?

Update by Kalicharan Gaikwad
Jan 09, 2024 10:56 pm EST

Please refund my hard earned money. Don't eat it as it is not going to digest u.

Update by Kalicharan Gaikwad
Jan 09, 2024 10:54 pm EST

It's been 12 days now u guys haven't replied.

Update by Kalicharan Gaikwad
Dec 29, 2023 9:29 am EST

When r u'll going to reply.

It's more than 7 days now.

Update by Kalicharan Gaikwad
Dec 23, 2023 5:59 am EST

When will you reply.

If you have any branch tell me I'll visit there as well. Why you guys are not depositing my hard earn money. Account which you guys give there only amount get deposited for which I have also shared confirmation receiving from bank..

I'm attaching e mail copy for your reference which I have send to security-en@1xbet-team.com.

This team is hopeless, no reply received from them also I replied on the acknowledgement but still no reply received

This is vary annoying and no individual will sollow it.

Mails to this I'd has gone several times but they do not bother to give reply neither they help. Call centre is very bad.

Please refund my amount to below account.

Beneficiary Name : Kalicharan Sudam Gaikwad

Bank Account No. : [protected]

IFSC Code : YESB0000082

AMOUNT : 10000

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Update by Kalicharan Gaikwad
Dec 18, 2023 8:56 pm EST

For your kind Information I did wrote to your security team on 14th Nov'23 but they haven't responded.

Where should customer go.

You guys are harrowing customers literally.

Mail scteenshot attached.

Now where should I go.

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Update by Kalicharan Gaikwad
Dec 15, 2023 2:28 pm EST

I'm totally frustrated replying u'll. I have told u'll several times that you guys are not allowing me to put request.

I think your security team either r illiterate or you guys want to to eat my hard earned money.

I want my money back if you do not want it to deposit In my 1xbet account.

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Update by Kalicharan Gaikwad
Dec 07, 2023 11:58 am EST

Error : This payment identification number is already in use. Please contact support team.

Now please do not stretch more.

I have already told you to unlock Reference no. many a times but I think you do not want to help and deposit my hard earn money in my 1xbet account.

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Update by Kalicharan Gaikwad
Dec 04, 2023 12:00 am EST

Still waiting for your revert..!

Lastly u had replied on 29th Nov'23.

Update by Kalicharan Gaikwad
Dec 03, 2023 1:55 am EST

Yet to get reply. Please remember I'm waiting my deposit amount to be credited in my 1xbet account from 28th Sept'23.

Amount is INR RS. 10000

Update by Kalicharan Gaikwad
Nov 30, 2023 10:40 am EST

Please reply

Update by Kalicharan Gaikwad
Nov 29, 2023 2:59 pm EST

Please provide your contactable number I'll describe the issue cause you are not understanding what I'm trying to say.

You are just playing passing the parcel.

You are delaying it.

Update by Kalicharan Gaikwad
Nov 29, 2023 2:44 pm EST

Why you guys are playing with customers.

You take more than 2 months to deposit the amount.

Is this International brand or local brand.

I will not stop until I get the justice.

Update by Kalicharan Gaikwad
Nov 29, 2023 2:25 pm EST

Unlock reference no. PA707240346974391084

Update by Kalicharan Gaikwad
Nov 29, 2023 2:24 pm EST

What your security team is doing.

Unlock my reference no.

I'm repeatedly saying this. You guys are not allowing me to place request with same reference no.

Which language you want me to elaborate now.

This is 4th time I'm saying to u'll.

Again attaching screenshot.

Why you guys are harrassing instead of putting my hard earn money to 1xbet account.

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Update by Kalicharan Gaikwad
Nov 27, 2023 11:54 pm EST

Dear Team,

Please don't say as soon as, i am waiting patiently from 28th Sept'23.

Today 60 days has been completed.

What is wrong with u'll.

Why you guys are damaging your image.i have given every proof to u'll.

Please deposit the amount without delay in my 1xbet account.

Rs. 10000/-.

Update by Kalicharan Gaikwad
Nov 27, 2023 7:54 am EST

Dear Alex,

What investigation you require. I have deposited the amount in that account which you have provided.

I have given all possible proof of deposit.

This is an utter harrasment.

Update by Kalicharan Gaikwad
Nov 26, 2023 2:22 pm EST

Dear Alex,

R u there..!

Update by Kalicharan Gaikwad
Nov 26, 2023 11:04 am EST

What proof you want I'll present everything.

Quality is decreased of your site.

Update by Kalicharan Gaikwad
Nov 26, 2023 1:28 am EST

Dear Alex,

I think you guys have eaten my amount.

I have stopped using your App as you guys have cheated to me.

I will not stop I will go more ahead to get my hard earned money back.

Now it's more than 5 days you have lastly replied but seems you also one of them who want to eat money.

All you guys are same.

Update by Kalicharan Gaikwad
Nov 25, 2023 3:11 am EST

Dear Alex,

How long you will take to respond.

Not satisfied Bro.

Deposit was done on 28th Sept'23 and see the date it's 25th Nov today.

Nearing to 2 months now.

Rs. 10000 is not a small amount.

Why you cannot deposit amount directly.

I have given every possible proof to u'll.

What more u guys want.

Update by Kalicharan Gaikwad
Nov 23, 2023 1:02 pm EST

Dear Sir,

Please respond, you guys are not allowing me to create deposit with the same UTR no.

Please deposit my 10000/- Rs to my 1xbet account.

Update by Kalicharan Gaikwad
Nov 21, 2023 8:54 am EST

Dear Alex,

You guys are not accepting deposit request with same PA707240346974391084.

I have also told you earlier.

Please find screenshot.

Request you to kindly deposit the amount of Rs. 10000/-.

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Update by Kalicharan Gaikwad
Nov 18, 2023 8:59 am EST

Dear Sir/Ma'am,

Waiting for your revert.

Update by Kalicharan Gaikwad
Nov 17, 2023 1:04 pm EST

Dear Sir,

Getting an error while raising deposit request through IMPS Mode.

Error : This payment identification number is already in use. Please contact support team.

Please guide.

Sir amount is 101% credited to beneficiaries account on 28th Sept'23.

It seems account team purposely not deposited the amount in my 1xbet account.

Update by Kalicharan Gaikwad
Nov 17, 2023 12:59 pm EST

Hi Sir,

Tried to raise deposit request using IMPS Mode but getting error which is attached.

Sir request you to add the amount in my 1xbet account as it is credited to beneficiaries account 100%.

I have also mailed all the relevant details to security-en@1xbet-team.com twice but no one replied.

I'm not able to attached my banks confirmation letter as you are not giving option to attached PDF File.

Please help me.

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Update by Kalicharan Gaikwad
Nov 16, 2023 9:02 am EST

Sir/Ma'am,

No one has looking to my raised concer.

Regards,

Kalicharan Gaikwad

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1xBet Request for account reinstatement and login assistance

I opened my 1xbet account around in 2021 , I did all the necessary verifications such as email and valid Identification card.

I am writing to bring to your attention that my 1xBet account has been banned, and I am kindly requesting your assistance in reinstating my account and helping me regain access.

I have been a loyal user of your platform for a considerable period of time, and I have always complied with the terms and conditions set forth by 1xBet. I am genuinely surprised and concerned about the current status of my account. Unfortunately, I have not received any prior notification or explanation regarding the ban, which has left me perplexed.

I kindly request that you review my account and provide me with a detailed explanation of the reasons for the ban. I assure you that if there has been any violation, it was unintentional, and I am more than willing to rectify the situation to ensure compliance with your policies.

Additionally, I kindly request your assistance in resolving this issue promptly. If there is any additional information or documentation required from my end, please let me know, and I will be more than happy to provide it to expedite the process.

I value my relationship with 1xBet, and I believe in the fairness and integrity of your platform. As such, I kindly ask you to reconsider the ban on my account and grant me the opportunity to continue enjoying the services provided by 1xBet.

I appreciate your attention to this matter and eagerly await your prompt response. Thank you for your understanding and cooperation.

Sincerely,

Name : ayoub marzouq

My account id: [protected]

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1xBet Gambling

I am writing this to in a deep-hearted pain contiguously looted by https://in.1xbet.com/ and email id [protected]@1xbet-team.com conducts online casino games https://live.fantasysportnetwork.com/frontend/evo/r2/#provider=evolution&ua_launch_id=17352195a26db698b534bed9&game=crazytime&table_id=CrazyTime0000001&app= evolution games website www.evolution.com They organise and controls each game of players who plays, As a result, they keep on looting Me from May 2023 to Aug 2023 and multiplied my debts day by day to this much huge amount 7000000 lakhs and now also they cheats on each game I play. You All may aware Of the situation if someone can control the casinos' games what will happen It is running with fake live dealers without any fairness. how they are working is evolution creates gaming software using the algorithms and their client Soft Gaming like mediators gives these services to parimatch after this evolution runs the games by the wish of casinos and the website 1xbet and the results of each game they can control by using their machinery and website are aware of the winning timings and results of each game they will reject the bets at the winning time will not allow depositing or server error after looting soo much and their some of the games shows are crazy time,dream catcher ,monopoly etc for your references many Indians and Andhrapradesh people and from each state is are playing here Soo many would have [protected]@uicided also they are collecting and paying through illicit transactions in an improper channel by third party names without any rbi guidelines And regulations They don’t have any compliance to the government of India or Telangana state Or government approved authorities. They are doing a huge crime by conducting live casino games covertly of sports betting I assume that routing money outside India by collecting money through credit cards in foreign currencies and money laundering may be the main objective I think. Please immediately take action to ban the online casino services or strict regulation on them 1x bet and evolution games in India otherwise soo many will [protected]@uicide It is not a small amount of game they are doing. a poor person like me who lose this much means how many thousands of crores would have been looted and their payments of third-party deposits will not credit back to the bank or in the game and even the bank is not able to find it out .they are not at all receiving or paying on the name of 1x bet I have all the documents of credit card transactions, UPI transactions and online bank transactions they will kill people by day to day. Please take action immediately strict action or monitor this website and how their workings 1x bet, please block it otherwise they will destroy countless lives please for more details I can provide because I am a victim of their crime.

Reasons why 1x bet is legal in India
However, most states choose to adhere to the Public Gambling Act of 1867. The Public Gambling Act considers gambling as a punishable offence, but only when done in a public house. This means that betting online on websites and apps is not considered illegal in India.

if a law doesn't there regulate them means it will continuously happen to so many people and no one will not react to it because of fear.

Respected all dignities if this mail is irrelevant means please pardon me and please ignore it as folly.

this email is sent to all nodal officers of each state and its secretary's office and rbi complaint centre

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Update by Kiran@6379
Dec 13, 2023 12:26 pm EST

Hello Alex,

Thanks for your note. But I won't consider the last note from the public relations team as a final note.

I had never been played the online crash games, the system just simply vanished my money while deposit.

Do not play with common mans lives. I know that is a huge amount and you guys would be expecting some amount.

See I have a small family with 2 kids, my life is under death. Because I had to repay the money which I had borrowed.

Come for the settlement and save us. Else I will file a complaint to the national cyber crime.

Do a fair business, do not play with the common man.

Look forward for your response as early as possible

Regards

Kiran

Update by Kiran@6379
Dec 05, 2023 11:03 am EST

Dear Alex,

Why are you not responding?

I am hoping that your are investigating and sort out my issue with the settlement.

Do a fair business. Do not play with common man lives

Regards

Kiran

Update by Kiran@6379
Nov 27, 2023 5:57 am EST

Dear Alex,

Appreciate your response on this on urgent matters.

After sharing necessary deposited transaction history I am still not getting the issue resolved.

Look forward for your fast response

Of late why you and public relations team had stopped responding?

Regards

Kiran

Update by Kiran@6379
Nov 24, 2023 8:12 am EST

Dear Alex,

I am awaiting for your response.

I had all the necessary deposited transactions history and I am still not getting the help in sorting out my issues.

Look forward for your fast response

Regards

Kiran

Update by Kiran@6379
Nov 21, 2023 11:48 am EST

Hi Alex,

Awaiting for your email and a smooth disbursement on my withdrawals.

Consider common mans lives.

Regards

Kiran

Update by Kiran@6379
Nov 20, 2023 12:52 pm EST

Hi Alex,

Thanks for your response. Look forward for your email.

Looking forward for the fastest resolving of my issues,

By helping all my Deposited money for the withdrawals.

Thanks

Kiran

Update by Kiran@6379
Nov 20, 2023 5:47 am EST

Dear Alex,

I had sent the detailed deposit transaction history between May 2023 to Aug 2023 that I had made in 1x Bet app to public relations team.

Please check on this on urgent matters and release all my Deposited funds to my account balance.

Do a fair business and care the public people lives

Regards

Kiran

Update by Kiran@6379
Nov 19, 2023 4:32 am EST

Hello Alex, 1xBet Team

Thanks for your response. Yes understand your terms and conditions.

I had played as per the terms and conditions. Please find below required details.

I claim a loss of 70Laks INR (That Include Deposited Money and Bet Winnings)

I request you to invest on urgent matters and give me total reflection of the amount to my Gaming UD balance

I am under severe financial crisis because of this and in between deaths.

Consider my life, family and Kids

Gaming ID : [protected]

Attached are some of the deposit transactions for your reference but later it vanished to 0. Every time I deposit money it is vanishing to zero.

I wrote email to public relations as well but it's taking too much time for the solution. Please release the funds to my account on an immediate basis.

Best Regards

Kiran

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1xBet i can't withdraw my money on my account

I want to withdraw my money on my account last nov. 9 but they refuse it. They asked me to send many information and requirements which is i did. But it's been 4 days and I keep updating them and asking them if about update but they keep on saying just wait for the verification. How long they need to verify my account? it's already 4 days since they hold my account and i send all the details they need. But until now they are not releasing my money.

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Update by carl0607
Nov 17, 2023 3:27 am EST

Hi Alex. I already sent my utility billing and still waiting for verification. Thank you so much for your time.

Update by carl0607
Nov 15, 2023 10:32 am EST

Hi Alex here is my client ID [protected]. Looking forward and thank you so much for your time to help me.

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1xBet Withdrawal blocked

Account number : [protected]

Few days ago I complained here about my account they blocked my account without any reason. From here suggested to contact : public.[protected]@1xpartner.com

. after multiple times providing them all kinds of documents for verification .They asked again to send them via postal service but they didn't provide me receipts full information.. without recipients full information it's impossible to send letter documents from my country..I requested many times to provide me receiver name contacts number..but they deny my request every time.

At last I take videos & photos from different Postal service from my country to proof them that they need recipients name contact number otherwise they aren't accept documents from me finally nothing helps from here..

This company is totally a scamming circle ,even provide all documents for verification they will never allow me to withdraw my money..they are scammer.

If anyone knows how to complained against them internationally please suggeste I will do that ..

I attached every proof here.

Claimed loss: Almost 379000 BDT (3900$)

Desired outcome: Please refund my money

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Update by Mahida
Dec 13, 2023 11:05 pm EST

Yes, i did video verification again... But from Security team i got an email good day my account blocked permanently. also o can only withdraw deposited amount.. my account balance was 379000 BDT now i can see only 181000 BDT... NO problem ..

After trying to make withdraw i can see an error message ""You Can only Make Withdrawals using the same method details you used to make a deposit or by requesting a withdrawal at a betting shop ""

Then tried electronic method , also randomly unknown cash agent address for checking It's working or not with small amount..

after that from security team they told me i can only withdraw my funds to this cash agent address only "" Nawadganj - Dinajpur Rangpur""

But i Don't know who is he/shea.. how can i find this agent.. i requested to security team please allow me to withdraw my funds using any others method... but they are not listing my words...

what a service... if you lost no problem but if you win a small amount then many problem will be face here..

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Update by Mahida
Dec 12, 2023 9:56 am EST

please see my attachment , and tell me what to do next,, is there any others requirements. is there any others way to harassing me?

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Update by Mahida
Dec 09, 2023 10:13 am EST

Hello dear Alex, Yesterday i sent an email to security Department to notify them that my parcel sent successfully it will be delivered 09 December .

Tracking ID : EE104103771BD

They replied me my account under verification.. Please login account for next step.

now i can see again same thing requesting for skype call verification.. which is already did before sending documents parcel to Mexico.

what type of verification is it? from last 9 month i provided all kinds of documents , skype verification. all done.

after contacting here i get an address to provide my verification documents parcel.

Now Again asking for skype verification? Again Same thing which is already did many times?

what actually want my money will not back to me?

my account will be blocked forever?

what kinds of customers service is it?

if this is your final decision that You gus will not unblock my account and will not return my money tell me directly . Otherwise Please Solve this case

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Update by Mahida
Nov 29, 2023 7:44 am EST

Yes I got a new address to sent parcel.. Parcel already sent I hope it will be arrived within 5-6 days .. And my problem still not resolved,my account still blocked..

The security department requested to me my NID notary documents & online form which is provided from 1xbet.. I attached some extra documents also like as my NID copy..

I hope 1xbet will ensure customers support & hope my problem will be solve soon.

Update by Mahida
Nov 21, 2023 12:43 pm EST

Dear Alex,

Can you please look at this case seriously?

As we already talked about this matter that it's impossible to sent parcel from Bangladesh to mexico without recipients name & contact number . After reviewing my complained you said you will handle this case and will findout suitable way for this to solve this problem..but why again telling me same thing that many parcel arriving to this address..

Please try to understand from my country (Bangladesh) isn't allowed to sent parcel without recipients information..

Also Already I sent video proof from different Postal service that they need recipients name contact for sending parcel to mexico

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Update by Mahida
Nov 20, 2023 10:11 am EST

Thanks for early response..

I just received an email from public.relations@1xpartner.com

Also sent my answer please review it and take an effective solution.. Next I will post every response from email to here ,I hope it will help others and they will believe that 1xbet not a scamming company...

I hope at this matter you will help me and give me an opportunity to stay with 1xbet also allow me to withdraw my deposited money ,which is already hold there almost 10 month++

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Update by Mahida
Nov 18, 2023 10:38 pm EST

From security department they provide this address without recipients name & contact number..

"Guadalajara, Jalisco, Mexico, C.P. (zip) 44534, Apartado postal 33-01)"

But from my state postal service they didn't accepting documents from me without name contact number.. they need those details to deliver documents to this address..

Also I sent video proof to security department as they requested if inability to send documents to this address I need to sent proof as I did already still they didn't solving this issue.

Also from public.relations@1xpartner.com

They also replying same thing again & again.

If you investigate my case please provide me a valid address with recipients name contact number I will send those documents within 6-7 days.. otherwise allow me to send my notary documents any other way..

My humble request to you please allow me to withdraw my deposited money. .

Don't reply same thing again..let this finish here ... Don't break the trust from 1xbet.

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1xBet Withdrawal error

At 12/10/2023 i made withdrawal 500 le two times . One of them transferred and the otherd cannot transferred . I sent many emails to [protected]@eg.1xbet-team.com

To solve my problem and they sent me "we know your problem and we will solve it " .

Kindly resent 500 Egyptian pound to my orange cash.

There are attached photos will see you all operations

Id [protected]

[protected]

5 pm

500 le

12/10/2023

Id [protected]

[protected]

5 .28pm

500 le

12/10/2023

The two operations . One of them transferred to my account

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1xBet Missing transactions

Dear Advisor ,

There are four transactions have not been credited into my gaming account and I emailed [protected]@eg. 1xbet-team.com for several times providing all relevant details they needed to help getting these issues sorted out . I can clearly see that they are not concerned about my issues and keep messing me around. It seems like they are biased towards their agents by telling me unjustified reasons about my transactions and trying to put it into my mind that the money was credited to my account which absolutely unacceptable .. please I have been dealing with this desperate situation for almost a month . So I'm going to attach a photo copy of some transactions that you can check on it and then you would be able to identify the issues and sort it out as I stopped using your service until I get my money back either being refunded or credited to my gaming account . Thanks

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1xBet money not credited to my 1x bet account (3000rs)

Hi Team,

1. Reference Number (IMPS, RRN, UPI, UTR) : [protected]

2. Amount : 3000

3. Bank Name of our Company / Account Holders Name: [protected] / ICICI BANK

4. Time & Date : 9:55 AM IST 31/10/2023

1xbet ID : [protected]

Screenshot attached

10 days over please check and credit my money to 1xbet account.

Kindly credit the amount to my 1xbet account please.

Regards,

Ravi

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1xBet Money deposit

I would like to complain regarding my money deposit request using gcash method, still not came through my wallet.

It’s been more than 2 hours since transaction was made. I would like to fully refund the amount I deposit 3500.00 php to [protected] since the game I want to bet is finished as well.

I also called for customer service several times still not action was taken.

Please see attached photo for reference.

1xbet ID: [protected]

Gcash number: [protected]

Claimed loss: 3500

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Frequently asked questions (FAQ) about 1xBet customer service
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Can I trust 1xBet with my personal information?

Yes, 1xBet takes the security and privacy of its users seriously and employs advanced security measures to protect their personal information.

Is 1xBet a legitimate betting site?

Yes, 1xBet is a legitimate online betting site that is licensed and regulated by the Curacao Gaming Authority.

Is it legal to use 1xBet in my country?

The legality of using 1xBet varies depending on the country you are in. You should check your local laws and regulations to determine whether it is legal to use 1xBet in your jurisdiction.

How long has 1xBet been in operation?

1xBet was established in 2007 and has been in operation for over a decade, providing its services to users around the world.

What types of sports and events can I bet on with 1xBet?

1xBet offers a wide range of sports and events to bet on, including popular sports like football, basketball, tennis, and horse racing, as well as more niche sports and events.

What payment methods are accepted by 1xBet?

1xBet accepts a variety of payment methods, including credit and debit cards, e-wallets, bank transfers, and cryptocurrencies.

How does 1xBet ensure fair play?

1xBet uses advanced algorithms and software to ensure fair play and prevent any manipulation or fraud.

Are there any restrictions on withdrawals from 1xBet?

Withdrawal restrictions may apply depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.

What kind of bonuses and promotions does 1xBet offer?

1xBet offers a variety of bonuses and promotions, including welcome bonuses for new users, regular promotions for existing users, and special promotions for major sporting events.

Does 1xBet offer mobile betting options?

Yes, 1xBet has a mobile app and a mobile-optimized website that allows users to place bets on the go.

How responsive is 1xBet's customer support?

1xBet's customer support team is available 24/7 and can be reached via live chat, email, and phone. They are generally responsive and helpful.

Can I set limits on my betting with 1xBet?

Yes, 1xBet allows users to set limits on their betting to help them manage their gambling responsibly.

Is there a minimum deposit requirement for 1xBet?

Yes, there is a minimum deposit requirement for 1xBet, which varies depending on your chosen payment method.

Does 1xBet offer live streaming of sports events?

Yes, 1xBet offers live streaming of a variety of sports events, which is a popular feature among its users.

Are there any restrictions on the countries where 1xBet operates?

1xBet operates in many countries around the world, but there may be some restrictions in certain jurisdictions. It is best to check with 1xBet's customer support team for more information.

What is the process for verifying my account with 1xBet?

To verify your account with 1xBet, you will need to provide certain documents, such as a copy of your ID or passport, as well as proof of address.

How quickly does 1xBet process withdrawals?

Withdrawal processing times may vary depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.

Does 1xBet offer in-play betting?

Yes, 1xBet offers in-play betting, which allows users to place bets on sporting events while they are in progress.

Does 1xBet have a responsible gambling policy?

Yes, 1xBet has a responsible gambling policy and provides resources and tools to help users manage their gambling responsibly.

What is the maximum amount I can win with 1xBet?

The maximum amount you can win with 1xBet varies depending on the sport, event, and bet type. It is best to check the terms and conditions for each bet to determine the maximum potential payout.

Overview of 1xBet complaint handling

1xBet reviews first appeared on Complaints Board on Apr 29, 2017. The latest review Deposit not received was posted on Jun 1, 2025. The latest complaint Withdrawal was resolved on May 18, 2025. 1xBet has an average consumer rating of 5 stars from 1352 reviews. 1xBet has resolved 1108 complaints.
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