1xBet’s earns a 4.4-star rating from 38 reviews and 1314 complaints, showing that the majority of bettors are very satisfied with betting experience.
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Replied
Deposit pending from oct 2nd
Team ,
This is extremely irritating service to an issue raised fr 49 days. No response to multiple service tickets.14 working days waited for banks response are over 5 weeks back itself and I'm yet to receive 20000 refund back into account.
Account holder name - Madhavan Lakshmanan
Date and time - 2nd October 2023 and 8.12 PM IST
UPI reference number - [protected]
Claimed loss: 7 weeks of service
Desired outcome: Please refund
This was never resolved . Agent of 1xbet has cheated and ran away with the money. They're protecting him in the name of bank issue
It's been 55 days now and still it's not credited. Please process refund immediately
Information shared to the mentioned id
This complaint has been resolved automatically due to user's inactivity.
I hope this message finds you well.
We want to inform you that as of now, we have not received any response from the payment system regarding the case you encountered. It appears that the issue originated from the bank's side, and this situation is beyond our control.
In light of this situation, as a gesture of appreciation for your patience and understanding during this process, we have credited your account with a bonus of 10000.
We would like to advise you to anticipate a refund from your bank due to the issue encountered. Please understand that the resolution of this matter lies within the bank's procedures.
Should you have any further questions or require assistance, please do not hesitate to reach out to us. Your satisfaction is important to us, and we are here to help in any way we can.
Thank you for your patience and understanding.
Best regards,
Alex, the 1xBet Team
Thank you for your patience. We want to assure you that your case is currently under review. Our team is actively investigating, and as soon as we have any updates or resolution, you will promptly receive feedback.
We appreciate your understanding and cooperation during this process.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us. We acknowledge the challenges you’ve encountered, and we are committed to resolving them promptly.
To assist in reviewing your transaction, we kindly request the following details:
1.Your gaming ID:
2.Date of the transaction:
3.Time of the transaction:
4.Amount involved:
5.Payment system used:
6. Screenshot of the transaction (if possible):
Having this information will enable us to investigate the transaction efficiently and address any concerns you might have. Once we receive the necessary details, our team will promptly review your case and get back to you with relevant information.
To keep your personal information private, please contact us at public.relations@1xpartner.com and send your data there
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
Replied
I was stolen by an agent who works with you whose bank account number is attijari bank 007405000744230040009939
was stolen by an agent who works with you whose bank account number is 007405000744230040009939
He withdraw my money from my 1xbet account to his bank account.
I did the withdraw from my account 1xbet to my bank account then I got surprised that my money in 1xbet was sent to 007405000744230040009939 an account of a person that works with you and I Can proove it to you, because I have a lot of screens of a deposit to this account. Well in fact I got stoled by the person who have this Attijari bank account number 007405000744230040009939 and works with you...
I have made video and made some screenshots.
Here IS my correct RIB :
M RADI BENJELLOUN ADNANE : 007780000375100030679189
My informations :
Name: RADI BENJELLOUN ADNANE
My Rib: 007780000375100030679189
Userid: [protected]
Phone number: [protected]
Bank: attijari Date: 11/18/2023 _ [14 H 56 - 15 H] Month: 7100 MAD
Transaction number: [protected]
Solde in 1xbet: 0Dh
Please send my money to my bank account 007780000375100030679189
Claimed loss: 7100 Mad
Please read carefully
Userid [protected]
1400 Mad deposit made the 18/11/2023 not received
I made by mistake a withdraw from my account 1xbet 7100 Mad to an agent account ,
His RIB account is 007405000744230040009939
My RIB account is is 007780000375100030679189
Transaction id is : [protected]
Date : 18/11/2023
The photo joined with name Badr aarjane IS the photo that your support did send me and in it you Can see that my withdraw was send from Badr aarjane to agent account Youssef rahnouni whose RIB bank account IS 007405000744230040009939
MY CORRECT RIB IS :
007780000375100030679189
AT LAST another 6900 MAD NOT RECEIVED !
Transaction id : [protected]
Date : 23/11/2023
Withdraw : 6900 Mad Not received even with success message
That is too much for a wait and for a player , you Did let me broke and depressed .
_______________________________________
Total amount needed to send my RIB account : 6900 + 7100 Mad
Total amount deposit : 1400 mad
Here IS m'y bank account 007780000375100030679189
I have by mistake made the withdraw to you agent 7100 Mad. So i need this money to get back to me, there IS no reason i will withdraw money to another account .
Dont stole me please and give me my money 7100 Mad !
This complaint has been resolved automatically due to user's inactivity.
Thank you for your patience as we investigated your account situation through our security team.
For assistance and guidance according to your cases (1. The deposit for 1400Mad 18/11/2023; 2. The withdrawal 7100 Mad which was sent to the agent) we kindly asked you to contact our support team through the live chat support on our website or via email at info-en@1xbet-team.com.
Could you clarify if you've reached out to the support team regarding these instances?
Speaking about payment made 23.11.2023:
To assist in reviewing your transaction, we kindly request the following details:
1.Your gaming ID:
2.Date of the transaction:
3.Time of the transaction:
4.Amount involved:
5.Payment system used:
6. Screenshot of the transaction (if possible):
Having this information will enable us to investigate the transaction efficiently and address any concerns you might have.
To keep your personal information private, please contact us at public.relations@1xpartner.com and send your data there
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
Thank you for your patience as we investigated your account situation through our security team.
For assistance and guidance according to your case, we kindly advise you to contact our support team through the live chat support on our website or via email at info-en@1xbet-team.com.
Please feel free to reach out to our support team using either of these channels, and they will provide you with the necessary assistance.
Thank you for your understanding. We look forward to assisting you promptly.
Best regards,
Alex, the 1xBet Team
Thank you for your patience as we investigated your account situation through our security team. We have gathered information that may shed light on the circumstances surrounding the recent account actions.
Our records indicate that your account was accessed using your login credentials, and the login occurred from your registered phone. Subsequently, a withdrawal was initiated to your personal bank account. However, another withdrawal was processed shortly afterward, directed to a different bank account.
Following these withdrawals, a deposit was made into your gaming account. To assist us in understanding the situation more clearly, could you kindly explain the reason behind the secondary withdrawal to the alternate bank account?
We're here to work collaboratively with you to resolve any concerns or discrepancies. Your cooperation in clarifying this matter is greatly appreciated.
Please feel free to respond at your earliest convenience.
Best regards,
Alex, the 1xBet Team
Replied
Deposit Issue with 1xbet Account #[protected]
I am writing to bring to your attention an issue I have been experiencing with my 1xbet account, specifically regarding a deposit made on November 18, 2023.
As per your agent Nouman Tariq's instructions in a tutorial video, I deposited an amount of 1000 into my account using the method he demonstrated. Unfortunately, the funds did not reflect in my account, and despite raising a complaint, I have not received any response or resolution from your end.
I understand that technical issues may arise, and I am willing to cooperate to resolve this matter promptly. To assist you further, I am providing my 1xbet account number: [protected].
Additionally, I have attached a screenshot of the fund transfer for your reference.
I kindly request your immediate attention to this matter and prompt resolution, as I am eager to continue using your platform for bets. Your assistance in crediting the deposited amount to my account would be highly appreciated.
Thank you for your understanding and cooperation
![1xBet - Deposit Issue with 1xbet Account #[protected]](/images/complaint/full/1919400/1700470520264416561.png "1xBet - Deposit Issue with 1xbet Account #[protected]")
My problem was not resolved so why your team show here my problem was resolved... Many time share email but your team can't take any action I'm very disappointed from your team newly registered of your application for long term but now I can't use your application.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. We acknowledge the challenges you’ve encountered, and we are committed to resolving them promptly.
To assist in reviewing your transaction, we kindly request the following details:
1.Your gaming ID:
2.Date of the transaction:
3.Time of the transaction:
4.Amount involved:
5.Payment system used:
6. Screenshot of the transaction (if possible):
Having this information will enable us to investigate the transaction efficiently and address any concerns you might have. Once we receive the necessary details, our team will promptly review your case and get back to you with relevant information.
To keep your personal information private, please contact us at public.relations@1xpartner.com and send your data there
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
Replied
Breach in terms and conditions of the company by the company
Hi, I am a regular customer of the 1xbet and I have been playing with them since long and well aware if their terms and conditions. One of them is that you have to use same withdrawal method as you use for the deposit. On 12 September 2023 I deposited some amount and won big , when I tried to withdraw, they refused to give me withdrawal in the same method which was used for the deposit. This made me mad and incurred huge financial loss. I want my case to be thoroughly investigated and compensated. My gaming ID is [protected]. Thanks and Regards
Claimed loss: PKR 7400000
Desired outcome: I want the company to restore my balance as on the time of first withdrawal which was rejected.
This complaint has been resolved automatically due to user's inactivity.
Thank you for contacting us and expressing your concerns
We understand the importance of ensuring a smooth and trouble-free experience with your account. Our investigation indicates that there are no restrictions or limitations imposed on your account that would prevent you from making a withdrawal
Should you have any further inquiries please don't hesitate to reach out to us. Our dedicated support team is here to assist you and provide clarification or guidance as needed
Thank you for your understanding and cooperation. We are committed to ensuring a positive experience for all our players
Best regards,
Alex, the 1xBet Team
Replied
My account is blocked for being genuine and loyal and I am not getting my amount
I was asked for my id proof to be mailed to security department of 1xbet, which I did.
Now they have blocked my account, dont know why and deleted it, I am unable to log in. Every time I try to log in they say a code is sent to your registered email but it doesnt comes.
I am suffering fro a serious liver problem (Liver cirrhosis), I am undergoing a treatment because of this I have to leave my job n everything. And I put my money in 1xbet so that I could earn some money to help me out in my treatment and instead my is blocked and not allowing me to withdraw.
Request you to kindly help on humanitarian grounds at the earliest.
My id is [protected].
Email: [protected]@gmail.com
Claimed loss: 37400 Rs
Desired outcome: Please Refund my balance in my account,Its very urgent and critical.Its about my medical treatment.If you require medical reports, I can provide.
No my complaint is not resolved, still its the same nothing had happened.
Please dont mark it solved
Sir, I have been continuously saying , I just had a single account, show me that I had two, its all not at all true sir. Its like that you just are not listening to me and just imposing your views on me.
Sir its very urgent, I have been continuously telling you that I am suffering from a serious liver problem and its really urgent for me. You are not understanding the urgency, I am at a stage where my life is on stake.
Plz help me.
I am trying to contact you but no one is replying on mails,I have attached a screenshot where I am continuously mailing and your team is not replying. here on this platform you are giving a reply. . You just said I have violated your rules, give me single proof, I have provided you with original proofs, I have only one account, I am not asking you to reactivate my account. If you don't want I will not play but at least give me my money back. I have been telling you every now and then that I have a serious medical issue. you are not refunding my amount that you have blocked. will you release the funds when I am dead for my funeral.
what type of humans you are.
I going under lot of mental pressure because of my illness, and more over above that you are giving me mental torture by blocking my funds. I have not received any funds since you blocked my account. If something happens to me you will also be responsible. I will not play as you say, but release my funds to my account. atleast . It would be the greatest help that you can do to me.
I have not forged any document , all my documents that I have provided are original, Nor I have other account other
than this one, where I was playing.
I have not received any of my funds, why have you mentioned that funds were transferred, I can share my bank statement.. See If You dont want me to play, I will oblige by your decision but again and again I have been telling you all through
my so many mails that I have a serious Liver problem, and I am undergoing a treatment.
I need money to keep me alive and you have blocked my funds.Please release it, I am in a very bad situation.
I have not received any funds, I am mentally so frustrated that at times I feel doing something to myself.
You keep yourself on my position and understand.
I dont want anything else, whatever I am doing is to keep myself survive as I in near future I have to undergo a liver transplant also might be.
Its a humble request that my blocked amount of 37,470 Rs should be refunded, You never had an issue when I lost and suddenly you blocked everything, even deleted the account.
Regards
Akhilesh
I have never ever been associated with more accounts, except the one I was playing with, This is irrelevant. I started playing just a month back and have never played before and you are saying I had more that one account.
You are mistaken .
if had more than one account show me, I will do as you will say, You are not understanding the problem , I borrowed the money to play, My liver is damaged more than 80 percent and I am trying to survive each passing day.
I started playing so that it will help me financially to bear my medical needs.
You have blocked my funds. You are pushing me more to my death. I dont want anything extra , I just want my money. I have to repay . your support is not replying for my mails, You have deleted my account, I cant login, I will die like this, each passing day I am dying more, I f you dont want I will never ever play but atleast pay me back my money, you wont understand , what it means to me rightnow for my treatment.
If something happens to me , I will ensure you being one of the reason for it.
I have been mailing that on humanitarian grounds , show humanity,
I played with 1xbet for just over a month and now they have blocked my account and not allowing me to withdraw my funds.I have provided their security team with my ID and selfie, and after that they blocked my login.
I cant even login.
On mails they are not replying.
I am suffering from liver cirrhosis, and at a very critical medical condtition.
I borrowed 30000 from someone to play as I thought I can earn something that will help me, instead my money is blocked.
Please help on humanitarian grounds,
Noone is undersatnding my position. I have said if they want I can provide my medical details also.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out regarding the recent account block. We understand your concerns, but the decision made by our security team regarding the creation of multiple accounts is final and cannot be discussed.
Creating multiple accounts goes against our company policies, resulting in the permanent suspension of the account (clauses 2.28 and 2.30)
We empathize with your situation but want to underline that the decision taken by our security team is not open to further review. As much as we value your loyalty and patronage, our obligation to ensure adherence to our policies remains paramount.
Thank you for your understanding.
Best regards,
Alex, the 1xBet Team.
We appreciate you reaching out regarding the recent account block. We understand your concern, but the decision made by our security team concerning the multiple account issue is final and not subject to review.
As per our company policies, creating multiple accounts is a violation that leads to permanent account suspension. We strive to uphold fair and secure gaming practices for all users, and these rules are integral to maintaining a level playing field for everyone.
We are unable to overturn the decision made by our security team. If you have any other inquiries or need clarification on our policies, please don't hesitate to contact us.
Thank you for your understanding.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us and expressing your concerns. We understand your frustration regarding the account blockage. It is essential to clarify that we do not take such actions without valid reasons.
Upon thorough investigation by our security department, it was discovered that there were multiple accounts associated with your details. Please note that the creation of multiple accounts is strictly prohibited according to our institution's rules and regulations.
Before registration, all clients are provided access to our company rules, and it is assumed that they have read and consented to these regulations. All pertinent information can be readily found on our official website: https://1xbet.com/en/information/rules
We prioritize responsible gaming and consider multiple account registrations a serious violation of fair play principles. This practice is against our policies.
Regrettably, due to the breach of our policies, the decision to uphold the account blockages has been finalized. However, it's important to note that the funds have been successfully credited to your account as per our obligation.
We have indicated the rules that were violated and led to blocking of accounts:
2.28 Each registered customer is allowed to have only one account. Customers are allowed to register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website.
2.30 In the event of duplicate registration (including registering under a new name), the submission of someone else's, invalid, or forged documents (including those that have been edited by using any kind of software or graphic editor) the company is entitled to take any reasonable measures including but not limited to cancelling all bets and suspending all transactions for the duration of their investigation, and to proceed with full verification of the account once any documents required for the verification procedure have been requested.
Thank you for your cooperation and understanding.
Sincerely,
Alex, the 1xBet Team.
Replied
300 rs of amount debited from my account and not credited in 1xbet account
My 1x bet account
Account number - [protected]
Phone number - [protected]
From,
Priyanshu jayprakash tiwari(bank of baroda)
Upi id:- [protected]@okhdfcbank
To,
Transaction id:- [protected]
Upi id
Club4
merchant1501099.[protected]@aubank
Mode of payment Google pay
Amount - 300
Date of transaction :- 18th november 2023
Time:- 6:37 pm
I initiated 300 rs of transaction via upi option from 1x bet account deposit section amount was debited instantly but not been credited to my 1x bet account its been almost 14 hours and yet not credited
Plz do the needful.
FROM
My 1x bet account I'D = [protected]
MY BANKING DETAILS
BANK OF BARODA
TO,
UPI Transaction id - [protected] AMOUNT- 1000
Paid to - ONE SHIRAJ PRIVATE LIMITED bank name of your company-HDFC BANK Date& time = 22-11-23 2:30 PM
I made deposit Via bank of baroda mobile banking payment mode IMPS
Its not credited yet
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. We acknowledge the challenges you’ve encountered, and we are committed to resolving them promptly.
To assist in reviewing your transaction, we kindly request the following details:
1.Your gaming ID:
2.Date of the transaction:
3.Time of the transaction:
4.Amount involved:
5.Payment system used:
6. Screenshot of the transaction (if possible):
Having this information will enable us to investigate the transaction efficiently and address any concerns you might have. Once we receive the necessary details, our team will promptly review your case and get back to you with relevant information.
To keep your personal information private, please contact us at public.relations@1xpartner.com and send your data there
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
I hope you're enjoying your experience at 1xBet! We want to thank you for choosing our platform for your bets and games.
We are happy to inform you that we have received a notification from our Security Service that your deposit has been successfully processed. Your deposit has been successfully made. Can you confirm this, please?
For your peace of mind, we recommend that you check your account and confirm the details. If all is well, you'll soon be able to enjoy your winnings.
Feel free to contact us at any time if you need further assistance or have any questions.
We wish you lots of luck and fun in your next bets!
Sincerely,
Alex, the 1xBet Team
Replied
1XBET account block
MY ACCOUNT: [protected]
My account with 40000000tugrug has been blocked since 2023.11.11day I have returned an appeal form that asked me to wait 72 hours, after 72 hours, 1xbet sent me a new message asking me to wait another 72 hours.
Before that, 1xbet had already required a series of documents, all of which were delivered. (Photo of the identity card, photo of the holder holding the identity card and photo of the holder holding an ID card next to the email conversation on the computer). All this process only occurred after a withdrawal attempt. Long time. I wait for your help.
What do you want from me? i recharged using agent
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us regarding your account situation.
In cases where you might not have screenshots or detailed records confirming transactions to your account, we kindly request your to provide our Security Team with comprehensive information about the agent through whom you made deposits. It will greatly assist our Security Team in investigating and verifying the deposits made to your account.
Please feel free to contact our Security Team at security-en@1xbet-team.com with the necessary details about the agent. Rest assured that your information will be handled with the utmost confidentiality and used solely for the purpose of assisting you with your account transactions.
Thank you for your understanding and cooperation in this matter. We look forward to resolving this issue and providing you with the necessary support.
Best regards,
Alex, the 1xBet Team
We hope this message finds you well
We wanted to inform you that our Security Team has provided an update regarding your account verification. It appears that you are currently undergoing the verification process, which is an essential procedure to ensure the security and integrity of your account
To facilitate and expedite this verification process, we kindly ask you to follow the instructions outlined on our website. These instructions have been specifically designed to guide you through the necessary steps to complete the verification successfully
If you encounter any challenges or require further clarification while following the instructions, please do not hesitate to contact us. We are here to assist you throughout this process and address any queries or concerns you may have
Thank you for your cooperation and understanding in this matter. We appreciate your patience and look forward to successfully completing your verification process
Best regards,
Alex, the 1xBet Team
Replied
Deposit amount not received
I have deposited 1000 rupees via cred upi
on date 17th november 2023 and time of the payment is 3:05 pm.
transaction id [protected].
the amount has been credited to the reciever's account.
I tried depositing it but it was cancelled by the Operator two times thats the msg which is showing on my account.
My 1Xbet account no. is [protected]
My name is Ashish
I am attaching a screenshot too. please help.
This complaint has been resolved automatically due to user's inactivity.
I hope this message finds you well.
We value your feedback, and we wanted to inquire whether your case has been resolved satisfactorily.
Your experience is important to us, and we want to ensure that any concerns you've raised have been addressed. If the matter is still pending or requires further attention, please let us know so that we can assist you promptly.
Your feedback is greatly appreciated, and we are committed to ensuring a positive experience for you.
Thank you for your time and cooperation. We look forward to hearing from you.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us. We acknowledge the challenges you’ve encountered, and we are committed to resolving them promptly.
To assist in reviewing your transaction, we kindly request the following details:
1.Your gaming ID:
2.Date of the transaction:
3.Time of the transaction:
4.Amount involved:
5.Payment system used:
6. Screenshot of the transaction (if possible):
Having this information will enable us to investigate the transaction efficiently and address any concerns you might have. Once we receive the necessary details, our team will promptly review your case and get back to you with relevant information.
To keep your personal information private, please contact us at public.relations@1xpartner.com and send your data there
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
Replied
Why my game account block
Game id [protected]
I deposit by local cash agent by your company appointed agent from this website
https://1xbetagent.shop/
Fom this website cash agent take agentship and give direct deposit to gaming account
⛔I give them cash and they top up my gaming account using mobocash agent app. here I attached the agent apps screenshot. by this agent app they top up my account. there we dont get any deposit proof screenshot. (its your company system😔) ⛔
I have never deposited to my game account by any online ewallet by myself so I got no proof that tranjection connected with my gaming account with my any ewallet. all deposits and withdrawals were made from 1xbet Agent cash desk.
When we deposit and withdraw money by local cash agent we dont get any deposit /withdraw screenshot.
[protected]@1xbet-team.com team asking me a deposit screenshot where from I will give them deposit screenshot when I tranjection with cash agent!
Try to understand team please 🙏
Please unblock my account
Claimed loss: 65000 bdt
no reply from you
I am fed up
Still not get any solution from you
My email shwonsaha007@gmail.com
My mail case id reference [#[protected]]
Security team tell to mail block@1xbet-team.com here but the block team never reply please help me
Dear team
My gaming id [protected]
My deposit agent epos id 1111479
Agent name:MD Shobuj Mia
Adress: rangpur
station road rangpur
I have taken deposit from this epos Agent i have added the epos screenshot. my deposit are connected with this epos cash agent please check this.
Block@1xbet-team.com not reply 5 days please solve my problem please
Please help me to withdraw my funds
What information i will give to them?
Agent cash desk number?
Sequrity team n are telling to contact with block@1xbet-team.com
What i will do?
Block team never response...
This complaint has been resolved automatically due to user's inactivity.
We appreciate your feedback.
We would greatly appreciate your assistance in providing us with additional details regarding your recent appeal to our Block@1xbet-team email.
To expedite our investigation and provide you with the necessary assistance, could you kindly furnish us with the following information related to your recent request:
- The email address used to contact.
- The specific date and time when the appeal was submitted.
Having this information will enable us to investigate case efficiently. Once we receive the necessary details, our team will promptly review your case and get back to you with relevant information.
Thank you for your understanding and prompt attention to this matter. We are committed to assisting you in the best possible manner.
Best regards,
Alex, the 1xBet Team
Thank you for getting in touch with us and sharing your experience. We truly value your feedback and understand the importance of addressing your situation positively.
In cases where you might not have screenshots or detailed records confirming transactions to your account, we kindly request your to provide our Security Team with comprehensive information about the agent through whom you made deposits. It will greatly assist our Security Team in investigating and verifying the deposits made to your account. Please feel free to contact our Security Team at security-en@1xbet-team.com with the necessary details about the agent.
Rest assured that your information will be handled with the utmost confidentiality and used solely for the purpose of assisting you with your account transactions.
Thank you for your understanding and cooperation in this matter. We look forward to resolving this issue and providing you with the necessary support.
Best regards,
Alex, the 1xBet Team
Replied
Fake promotions of 1xbet
Think twice of registering in 1xbet
Or doing a deposit
expecting their promotions to be genuine !
I've done a deposit yday of 3500 & 4000 INR on 15.11.23
& 16.11.23 - by seeing a promotion ,
saying 5%cashback on deposit using UPI , gpay or phoneph as attached in the screenshot...
But nothing reflected in my account..
When I called support team and asked , they check and said yu opted to take part in the promo and everything is right from your side and said wait , the code will added with 24 from the deposit time ,
But generally it added instant when yu deposit
Still
I believed and deposit the second 4000 inr
Nothing reflected,
Hence I called again , This time they say (operator ) no promotion I m able to see , and talk rudely and says I m not able hear n disconnects the call
Both times !
Clearly evident that they wanted ignore & disguising with FAKE PROMOTIONS !
emailed
Desired outcome: Expected get the cashback bonus as displayed in their website...
Without resolving issues any complaints ,
These guys just asking to email
who respond very rarely without any solution..
Re: ticket number [#[protected]]
What do you mean you haven't received!
You guys responded there
But again asking for narrating everything..
And I ve done and sent email...still no reply for that..
So much trouble you guys are given and giving!
I've emailed
As usual no response till now
It's been nearly 30 hours!
Unbelievable...
Yes
I've emailed everything to the public relations emaill ,
Kindly go through it .
This complaint has been resolved automatically due to user's inactivity.
I hope this message finds you well.
Our support team has confirmed that the cashback you inquired about has been successfully provided. We appreciate your patience throughout this process.
I wanted to check in with you to ensure that your concern has been fully resolved to your satisfaction. Could you please confirm if the matter has been completely addressed?
Your feedback is valuable to us, and we want to ensure that your experience with us meets your expectations. If there are any remaining issues or if you require further assistance, please let us know, and we'll be glad to assist you promptly.
Thank you for your understanding and cooperation.
Best regards,
Alex, the 1xBet Team
Thank you for your patience. We want to assure you that your case is currently under review. Our team is actively investigating, and as soon as we have any updates or resolution, you will promptly receive feedback.
We appreciate your understanding and cooperation during this process.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us. We are eager to assist you with your case; however, it appears that we have not received your previous email
To ensure that we locate your email, could you kindly provide us with the email address from which you initially contacted us at public.relations@1xpartner.com? This information will greatly assist us in locating your inquiry and providing you with the necessary assistance
Thank you for your understanding and cooperation. We look forward to hearing from you soon
Best regards,
Alex, the 1xBet Team
Thank you for your feedback and for choosing our betting company.
In order for us to assist in resolving this situation please send us your account ID. If you contacted us via email, kindly specify the date, time, and the email address used. This information will help us locate your case more efficiently.
To keep your personal information private, please contact us at public.relations@1xpartner.com and send your data there.
We are eagerly awaiting your message and ready to promptly review your case and offer assistance.
Thank you for your understanding and cooperation. We will do everything possible to resolve this matter for you.
Best regards,
Alex, the 1xBet Team
Replied
Closing account
Dear 1xbet Support Team, I hope this email finds you well. I am writing to bring to your attention an urgent matter regarding my account with 1xbet. I am currently experiencing difficulties logging in to my account, and upon further investigation, I discovered that my account has been suspended or banned. I would like to highlight that I have not engaged in any activities that would warrant such action, and I believe this to be a misunderstanding or an error on your part. I have been an active and loyal user of 1xbet for a significant period of time, and I have always adhered to the terms and conditions set forth by your platform. I have never violated any of the rules or policies, and I am genuinely perplexed as to why my account has been banned without any prior warning or explanation. I kindly request that you thoroughly review my account history and activities to identify the reason behind this ban. It is crucial to consider that I have not participated in any illegal activities, such as fraud, money laundering, or any form of unauthorized transactions. Hence, I believe there must be a mistake or misunderstanding regarding this situation. I understand that account security and fair play are of utmost importance to 1xbet, and I share the same values. Therefore, I kindly request that you reassess my account status and take the necessary steps to rectify this situation promptly. I would greatly appreciate a detailed explanation regarding the reasons for my account suspension and, if applicable, any evidence supporting your decision. I am open to providing any additional information or documentation that may assist in resolving this matter swiftly. Please let me know if there is any further action required from my end to facilitate the investigation process. I sincerely hope that this issue can be resolved amicably, and I can regain access to my account. I have always enjoyed using 1xbet's services and would like to continue doing so in the future. Thank you for your attention to this matter. I look forward to your prompt response and a satisfactory resolution.
Yours faithfully,
Name : Ayoub Marzouq
Account id : [protected]
This complaint has been resolved automatically due to user's inactivity.
We appreciate you reaching out regarding the recent account block. We understand your concern, but the decision made by our security team concerning the multiple account issue is final and not subject to review.
As per our company policies, creating multiple accounts is a violation that leads to permanent account suspension. We strive to uphold fair and secure gaming practices for all users, and these rules are integral to maintaining a level playing field for everyone.
We are unable to overturn the decision made by our security team. If you have any other inquiries or need clarification on our policies, please don't hesitate to contact us.
Thank you for your understanding.
Best regards,
Alex, the 1xBet Team
Replied
Fighting for a deposited amount of Rs. 10000 since 28th Sept’23 – Gaming ID [protected]
Dear Sir/Ma’am,
This is utter harrasment which I’m facing since 28th Sept’23.
I have made the payment using IMPS mode on 28th Sept’23 for Rs. 10000/- to aaf enterprise account, which was successful.
Your Team denied stating it has not been credited. I have send my bank statement, Transaction details but still they denied.
I kept following with my bank and after I faught for a long they provided me transaction confirmation letter which I provided to Team today around 9:30 PM.
I mailed 1xbet but only ticket I’d came no reply.
I called up several times on customer care no. Person said it would be credited in 5 min. Other person said give us some time it would get credited. Last executive said directly that I have deposited amount in wrong account.
How it's possible when you are only providing me beneficiary details.
Where should I go. There are lacs of amount which I have lost and made many transactions to provided beneficiary account and it's impossible that I will send amount to different beneficiary who is not a part of 1xbet.
Request you to please look into it and refund back the amount in my bank account.
Sorry to say but 1xbet account department is poor and they doesn't know to operate.
Customer care person is blaming me saying I have made an mistake instead of helping me. They speak rudely. They are thinking that they are doing some favour on me.
Attaching all the necessary details for your reference.
Regards,
Kalicharan Gaikwad
+91 [protected]
Gaming ID : [protected]
Claimed loss: 10000
Desired outcome: Please Refund
![1xBet - Fighting for a deposited amount of Rs. 10000 since 28th Sept’23 – Gaming ID [protected]](/images/complaint/full/1917764/1699971828909468684.jpg "1xBet - Fighting for a deposited amount of Rs. 10000 since 28th Sept’23 – Gaming ID [protected]")
![1xBet - Fighting for a deposited amount of Rs. 10000 since 28th Sept’23 – Gaming ID [protected]](/images/complaint/full/1917764/169997182861160988.jpg "1xBet - Fighting for a deposited amount of Rs. 10000 since 28th Sept’23 – Gaming ID [protected]")
![1xBet - Fighting for a deposited amount of Rs. 10000 since 28th Sept’23 – Gaming ID [protected]](/images/complaint/full/1917764/1699971828639652291.jpg "1xBet - Fighting for a deposited amount of Rs. 10000 since 28th Sept’23 – Gaming ID [protected]")
Any update on my complaint..?
Meanwhile this is to inform you fraud has taken place with me.
Someone from 1xbet sharing customers details to fraudulent people.
This guys no everything about my gaming ID.
Why r u not crediting my 10000 to gaming account.
This fraudulent people have taken my 500 Rs and vanished away
Wow now you guys have blocked my application access.
But you will not be able to keep yourself out of it.
You guys have eaten my money.
Yet to hear from u'll. Why you guys eat Poor people money. All the proofs submitted then also amount not credited in my 1xbet account.
Why people will use your platform.
I have completely stopped using it. I have lost big amount still I was playing it.
What are you writing. Amount still not credited. I'm fighting from Sep'23. I hv stopped completely because you hv eaten my amount.
Read my Reply properly and then only response.
Call me for better understanding as you are not getting what I'm trying to say from past 5 months.
Do not close the complaint.
Regards,
Kalicharan Sudam Gaikwad
+91 [protected]
I have mailed them many a times on your given mail I'd that is info-ind@1xbet-team.com but your team didn't deposited the amount.
You guys have made me begger who was asking and requesting continuously to get my own money deposited.
After that I stopped using your site.
No trust on you guys.
I don't know from where you are operating but your site is fake site and will definitely promote not to use fake sites like you.
Your indian 1xbet team is uneducated and don't know to how to operate, speak. They speaks like they have done some favour on me.
Tell me alternate option.
?
Please refund my hard earned money. Don't eat it as it is not going to digest u.
It's been 12 days now u guys haven't replied.
When r u'll going to reply.
It's more than 7 days now.
When will you reply.
If you have any branch tell me I'll visit there as well. Why you guys are not depositing my hard earn money. Account which you guys give there only amount get deposited for which I have also shared confirmation receiving from bank..
I'm attaching e mail copy for your reference which I have send to security-en@1xbet-team.com.
This team is hopeless, no reply received from them also I replied on the acknowledgement but still no reply received
This is vary annoying and no individual will sollow it.
Mails to this I'd has gone several times but they do not bother to give reply neither they help. Call centre is very bad.
Please refund my amount to below account.
Beneficiary Name : Kalicharan Sudam Gaikwad
Bank Account No. : [protected]
IFSC Code : YESB0000082
AMOUNT : 10000
For your kind Information I did wrote to your security team on 14th Nov'23 but they haven't responded.
Where should customer go.
You guys are harrowing customers literally.
Mail scteenshot attached.
Now where should I go.
I'm totally frustrated replying u'll. I have told u'll several times that you guys are not allowing me to put request.
I think your security team either r illiterate or you guys want to to eat my hard earned money.
I want my money back if you do not want it to deposit In my 1xbet account.
Error : This payment identification number is already in use. Please contact support team.
Now please do not stretch more.
I have already told you to unlock Reference no. many a times but I think you do not want to help and deposit my hard earn money in my 1xbet account.
Still waiting for your revert..!
Lastly u had replied on 29th Nov'23.
Yet to get reply. Please remember I'm waiting my deposit amount to be credited in my 1xbet account from 28th Sept'23.
Amount is INR RS. 10000
Please reply
Please provide your contactable number I'll describe the issue cause you are not understanding what I'm trying to say.
You are just playing passing the parcel.
You are delaying it.
Why you guys are playing with customers.
You take more than 2 months to deposit the amount.
Is this International brand or local brand.
I will not stop until I get the justice.
Unlock reference no. PA707240346974391084
What your security team is doing.
Unlock my reference no.
I'm repeatedly saying this. You guys are not allowing me to place request with same reference no.
Which language you want me to elaborate now.
This is 4th time I'm saying to u'll.
Again attaching screenshot.
Why you guys are harrassing instead of putting my hard earn money to 1xbet account.
Dear Team,
Please don't say as soon as, i am waiting patiently from 28th Sept'23.
Today 60 days has been completed.
What is wrong with u'll.
Why you guys are damaging your image.i have given every proof to u'll.
Please deposit the amount without delay in my 1xbet account.
Rs. 10000/-.
Dear Alex,
What investigation you require. I have deposited the amount in that account which you have provided.
I have given all possible proof of deposit.
This is an utter harrasment.
Dear Alex,
R u there..!
What proof you want I'll present everything.
Quality is decreased of your site.
Dear Alex,
I think you guys have eaten my amount.
I have stopped using your App as you guys have cheated to me.
I will not stop I will go more ahead to get my hard earned money back.
Now it's more than 5 days you have lastly replied but seems you also one of them who want to eat money.
All you guys are same.
Dear Alex,
How long you will take to respond.
Not satisfied Bro.
Deposit was done on 28th Sept'23 and see the date it's 25th Nov today.
Nearing to 2 months now.
Rs. 10000 is not a small amount.
Why you cannot deposit amount directly.
I have given every possible proof to u'll.
What more u guys want.
Dear Sir,
Please respond, you guys are not allowing me to create deposit with the same UTR no.
Please deposit my 10000/- Rs to my 1xbet account.
Dear Alex,
You guys are not accepting deposit request with same PA707240346974391084.
I have also told you earlier.
Please find screenshot.
Request you to kindly deposit the amount of Rs. 10000/-.
Dear Sir/Ma'am,
Waiting for your revert.
Dear Sir,
Getting an error while raising deposit request through IMPS Mode.
Error : This payment identification number is already in use. Please contact support team.
Please guide.
Sir amount is 101% credited to beneficiaries account on 28th Sept'23.
It seems account team purposely not deposited the amount in my 1xbet account.
Hi Sir,
Tried to raise deposit request using IMPS Mode but getting error which is attached.
Sir request you to add the amount in my 1xbet account as it is credited to beneficiaries account 100%.
I have also mailed all the relevant details to security-en@1xbet-team.com twice but no one replied.
I'm not able to attached my banks confirmation letter as you are not giving option to attached PDF File.
Please help me.
Sir/Ma'am,
No one has looking to my raised concer.
Regards,
Kalicharan Gaikwad
I hope this message finds you well.
We value your feedback, and we wanted to inquire whether your case has been resolved satisfactorily.
Your experience is important to us, and we want to ensure that any concerns you've raised have been addressed. If the matter is still pending or requires further attention, please let us know so that we can assist you promptly.
Your feedback is greatly appreciated, and we are committed to ensuring a positive experience for you.
Thank you for your time and cooperation. We look forward to hearing from you.
Best regards,
Alex, the 1xBet Team
We hope this message finds you well.
We've reached out to our security team regarding your inquiry, and the matter has been clarified. To address your concerns more specifically, we kindly request that you contact our support team via email at info-ind@1xbet-team.com. They are best equipped to assist you promptly and effectively.
Thank you for your understanding and adherence to our security protocols. Should you require any further assistance or have additional questions, please feel free to reach out to us directly via email.
Best regards,
Alex, the 1xBet Team
We will check the information one more time and get back to you
Best regards,
Alex, the 1xBet Team
To address this concern with deposits promptly, we kindly request that you reach out to our security team through via email at security-en@1xbet-team.com. Our dedicated team is well-equipped to assist you further with the deposit issue.
Your cooperation in contacting our security team will greatly aid us in swiftly resolving this matter for you.
Best regards,
Alex, the 1xBet Team
I hope this message finds you well.
We would like to clarify whether you made a deposit request using all details that we provided? If you did attempt to make a deposit but encountered difficulties, we kindly request you to provide a current screenshot illustrating the issue you're facing.
Your cooperation in providing this additional information will assist us in resolving the matter promptly. We strive to ensure a smooth experience for our players, and your feedback is invaluable in this regard.
Thank you for your understanding and cooperation. Please feel free to contact us if you have any further queries or require assistance.
Best regards,
Alex, the 1xBet Team
Thank you for your patience. We want to assure you that your case is currently under review. Our team is actively investigating, and as soon as we have any updates or resolution, you will promptly receive feedback.
We appreciate your understanding and cooperation during this process.
Best regards,
Alex, the 1xBet Team
Thank you for taking the time to share your recent experience with us.
Our Security Team has requested that you kindly submit a new deposit request. Please make a request with PA707240346974391084
Rest assured, we aim to resolve this issue promptly once the new request is received and processed.
Your cooperation is highly appreciated, and we thank you for your patience while we work to assist you effectively.
Best regards,
Alex, the 1xBet Team
Thank you for taking the time to share your recent experience with us.
Our Security Team has requested that you kindly submit a new deposit request using the same method, amount, and UTR (Unique Transaction Reference) for further assistance (Make a deposit request, but do not pay for it).
Rest assured, we aim to resolve this issue promptly once the new request is received and processed.
Your cooperation is highly appreciated, and we thank you for your patience while we work to assist you effectively.
Best regards,
Alex, the 1xBet Team
Replied
Request for account reinstatement and login assistance
I opened my 1xbet account around in 2021 , I did all the necessary verifications such as email and valid Identification card.
I am writing to bring to your attention that my 1xBet account has been banned, and I am kindly requesting your assistance in reinstating my account and helping me regain access.
I have been a loyal user of your platform for a considerable period of time, and I have always complied with the terms and conditions set forth by 1xBet. I am genuinely surprised and concerned about the current status of my account. Unfortunately, I have not received any prior notification or explanation regarding the ban, which has left me perplexed.
I kindly request that you review my account and provide me with a detailed explanation of the reasons for the ban. I assure you that if there has been any violation, it was unintentional, and I am more than willing to rectify the situation to ensure compliance with your policies.
Additionally, I kindly request your assistance in resolving this issue promptly. If there is any additional information or documentation required from my end, please let me know, and I will be more than happy to provide it to expedite the process.
I value my relationship with 1xBet, and I believe in the fairness and integrity of your platform. As such, I kindly ask you to reconsider the ban on my account and grant me the opportunity to continue enjoying the services provided by 1xBet.
I appreciate your attention to this matter and eagerly await your prompt response. Thank you for your understanding and cooperation.
Sincerely,
Name : ayoub marzouq
My account id: [protected]
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us and expressing your concerns. We understand your frustration regarding the account blockage. It is essential to clarify that we do not take such actions without valid reasons.
Upon thorough investigation by our security department, it was discovered that there were multiple accounts associated with your details. Please note that the creation of multiple accounts is strictly prohibited according to our institution's rules and regulations.
Before registration, all clients are provided access to our company rules, and it is assumed that they have read and consented to these regulations. All pertinent information can be readily found on our official website: https://1xbet.com/en/information/rules
We prioritize responsible gaming and consider multiple account registrations a serious violation of fair play principles. This practice is against our policies.
Regrettably, due to the breach of our policies, the decision to uphold the account blockages has been finalized. However, it's important to note that the funds have been successfully credited to your account as per our obligation.
We have indicated the rules that were violated and led to blocking of accounts:
2.28 Each registered customer is allowed to have only one account. Customers are allowed to register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website.
2.30 In the event of duplicate registration (including registering under a new name), the submission of someone else's, invalid, or forged documents (including those that have been edited by using any kind of software or graphic editor) the company is entitled to take any reasonable measures including but not limited to cancelling all bets and suspending all transactions for the duration of their investigation, and to proceed with full verification of the account once any documents required for the verification procedure have been requested.
Thank you for your cooperation and understanding.
Sincerely,
Alex, the 1xBet Team.
Replied
Gambling
I am writing this to in a deep-hearted pain contiguously looted by https://in.1xbet.com/ and email id [protected]@1xbet-team.com conducts online casino games https://live.fantasysportnetwork.com/frontend/evo/r2/#provider=evolution&ua_launch_id=17352195a26db698b534bed9&game=crazytime&table_id=CrazyTime0000001&app= evolution games website www.evolution.com They organise and controls each game of players who plays, As a result, they keep on looting Me from May 2023 to Aug 2023 and multiplied my debts day by day to this much huge amount 7000000 lakhs and now also they cheats on each game I play. You All may aware Of the situation if someone can control the casinos' games what will happen It is running with fake live dealers without any fairness. how they are working is evolution creates gaming software using the algorithms and their client Soft Gaming like mediators gives these services to parimatch after this evolution runs the games by the wish of casinos and the website 1xbet and the results of each game they can control by using their machinery and website are aware of the winning timings and results of each game they will reject the bets at the winning time will not allow depositing or server error after looting soo much and their some of the games shows are crazy time,dream catcher ,monopoly etc for your references many Indians and Andhrapradesh people and from each state is are playing here Soo many would have [protected]@uicided also they are collecting and paying through illicit transactions in an improper channel by third party names without any rbi guidelines And regulations They don’t have any compliance to the government of India or Telangana state Or government approved authorities. They are doing a huge crime by conducting live casino games covertly of sports betting I assume that routing money outside India by collecting money through credit cards in foreign currencies and money laundering may be the main objective I think. Please immediately take action to ban the online casino services or strict regulation on them 1x bet and evolution games in India otherwise soo many will [protected]@uicide It is not a small amount of game they are doing. a poor person like me who lose this much means how many thousands of crores would have been looted and their payments of third-party deposits will not credit back to the bank or in the game and even the bank is not able to find it out .they are not at all receiving or paying on the name of 1x bet I have all the documents of credit card transactions, UPI transactions and online bank transactions they will kill people by day to day. Please take action immediately strict action or monitor this website and how their workings 1x bet, please block it otherwise they will destroy countless lives please for more details I can provide because I am a victim of their crime.
Reasons why 1x bet is legal in India
However, most states choose to adhere to the Public Gambling Act of 1867. The Public Gambling Act considers gambling as a punishable offence, but only when done in a public house. This means that betting online on websites and apps is not considered illegal in India.
if a law doesn't there regulate them means it will continuously happen to so many people and no one will not react to it because of fear.
Respected all dignities if this mail is irrelevant means please pardon me and please ignore it as folly.
this email is sent to all nodal officers of each state and its secretary's office and rbi complaint centre
Hello Alex,
Thanks for your note. But I won't consider the last note from the public relations team as a final note.
I had never been played the online crash games, the system just simply vanished my money while deposit.
Do not play with common mans lives. I know that is a huge amount and you guys would be expecting some amount.
See I have a small family with 2 kids, my life is under death. Because I had to repay the money which I had borrowed.
Come for the settlement and save us. Else I will file a complaint to the national cyber crime.
Do a fair business, do not play with the common man.
Look forward for your response as early as possible
Regards
Kiran
Dear Alex,
Why are you not responding?
I am hoping that your are investigating and sort out my issue with the settlement.
Do a fair business. Do not play with common man lives
Regards
Kiran
Dear Alex,
Appreciate your response on this on urgent matters.
After sharing necessary deposited transaction history I am still not getting the issue resolved.
Look forward for your fast response
Of late why you and public relations team had stopped responding?
Regards
Kiran
Dear Alex,
I am awaiting for your response.
I had all the necessary deposited transactions history and I am still not getting the help in sorting out my issues.
Look forward for your fast response
Regards
Kiran
Hi Alex,
Awaiting for your email and a smooth disbursement on my withdrawals.
Consider common mans lives.
Regards
Kiran
Hi Alex,
Thanks for your response. Look forward for your email.
Looking forward for the fastest resolving of my issues,
By helping all my Deposited money for the withdrawals.
Thanks
Kiran
Dear Alex,
I had sent the detailed deposit transaction history between May 2023 to Aug 2023 that I had made in 1x Bet app to public relations team.
Please check on this on urgent matters and release all my Deposited funds to my account balance.
Do a fair business and care the public people lives
Regards
Kiran
Hello Alex, 1xBet Team
Thanks for your response. Yes understand your terms and conditions.
I had played as per the terms and conditions. Please find below required details.
I claim a loss of 70Laks INR (That Include Deposited Money and Bet Winnings)
I request you to invest on urgent matters and give me total reflection of the amount to my Gaming UD balance
I am under severe financial crisis because of this and in between deaths.
Consider my life, family and Kids
Gaming ID : [protected]
Attached are some of the deposit transactions for your reference but later it vanished to 0. Every time I deposit money it is vanishing to zero.
I wrote email to public relations as well but it's taking too much time for the solution. Please release the funds to my account on an immediate basis.
Best Regards
Kiran
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us.
For now this is the final respond. Our security team has checked all the information in detail. You have received he same information via email as well. This case will not be reviewed again.
Thank you for your understanding.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us.
According to the information that was provided from our support team, it appears that you have received a final response regarding your concern. In case you missed this information, I'd like to reiterate the details:
During the timeframe (from 17.06 to 11.08) numerous (62 thousand) operations in the Crash Game were registered under your account, indicating that these games indeed took place. Our system indicates that there is not a technical possibility for deposits to simply vanish; rather, they were used and lost during the course of these games.
If you have any further inquiries or need clarification regarding this matter, please feel free to let us know. We're here to assist you and provide any necessary information.
Thank you for your understanding.
Best regards,
Alex, the 1xBet Team
Thank you for your recent response and cooperation in addressing your concerns with us
To ensure the utmost security and privacy of your personal information, we have decided to continue our discussion via email correspondence. This approach allows us to handle your inquiries in a more secure environment, safeguarding your personal information
Rest assured that your privacy is of paramount importance to us, and we take every measure to uphold the confidentiality of your information
Kindly anticipate an email from us shortly, where we will delve further into the details of your inquiry and work towards resolving any issues or queries you may have
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us, although we understand your concerns, it seems there might have been an issue that needs further investigation. We value your feedback and would like to assist you in solving any solutions you might have encountered.
I would like to draw your attention to the fact that according to the rules, the player agrees that all games are randomly generated. This is stated in the terms and conditions on our website:
26.12. The Customer participating in the Bookmaker's games and bets realises and agrees that the outcome of such activities is determined by a random number generator only. As a result, the Customer is ready to accept any result of this kind.
Before registration, all clients are provided access to our company rules, and it is assumed that they have read and consented to these regulations.
To address this matter effectively, could you please provide us with your account ID with more details about the issue you experienced? Our dedicated team will thoroughly investigate the matter once we have more information from you.
We genuinely care about our players' experiences and strive to ensure a positive gaming environment for everyone. Your cooperation will help us better understand and resolve any potential issues.
Looking forward to hearing from you soon.
Best regards,
Alex, the 1xBet Team
Replied
i can't withdraw my money on my account
I want to withdraw my money on my account last nov. 9 but they refuse it. They asked me to send many information and requirements which is i did. But it's been 4 days and I keep updating them and asking them if about update but they keep on saying just wait for the verification. How long they need to verify my account? it's already 4 days since they hold my account and i send all the details they need. But until now they are not releasing my money.
Hi Alex. I already sent my utility billing and still waiting for verification. Thank you so much for your time.
Hi Alex here is my client ID [protected]. Looking forward and thank you so much for your time to help me.
This complaint has been resolved automatically due to user's inactivity.
I hope this message finds you well.
We value your feedback, and we wanted to inquire whether your case has been resolved satisfactorily.
Your experience is important to us, and we want to ensure that any concerns you've raised have been addressed. If the matter is still pending or requires further attention, please let us know so that we can assist you promptly.
Your feedback is greatly appreciated, and we are committed to ensuring a positive experience for you.
Thank you for your time and cooperation. We look forward to hearing from you.
Best regards,
Alex, the 1xBet Team
As part of verification, our Security Service requested your foreign passport. This information is crucial in helping us validate and confirm the details associated with your account, thereby enhancing the security measures in place.
Your cooperation and prompt response in providing the requested information would be greatly appreciated as it enables us to expedite the verification process and ensure the smooth operation of your account.
Thank you once again for reaching out to us. We eagerly await your response and look forward to assisting you further.
Best regards,
Alex, the 1xBet Team.
We wanted to inform you that there is no cause for concern regarding the status of your account. Please rest assured that this is a standard procedure applied to all accounts to ensure the security and safeguarding of your account information and interests.
As part of this verification, our Security Service 15.11.2023 requested your utility billing information. This information is crucial in helping us validate and confirm the details associated with your account.
Your cooperation and prompt response in providing the requested information would be greatly appreciated as it enables us to expedite the verification process and ensure the smooth operation of your account.
Thank you for reaching out to us. We eagerly await your response and look forward to assisting you further.
Best regards,
Alex, the 1xBet Team.
Thank you for getting in touch with us. We recognize the difficulties you've encountered, and we want to assure you that we are here to help.
The verification procedure is the standard for any betting company. It's there to secure the player's account. In order for us to provide you with the necessary assistance and thoroughly examine the details related to your issue, we kindly request that you provide your client ID.
We appreciate your cooperation and understanding in this matter. We look forward to receiving your client ID.
Warm regards,
Alex, the 1xBet Team.
Replied
Withdrawal blocked
Account number : [protected]
Few days ago I complained here about my account they blocked my account without any reason. From here suggested to contact : public.[protected]@1xpartner.com
. after multiple times providing them all kinds of documents for verification .They asked again to send them via postal service but they didn't provide me receipts full information.. without recipients full information it's impossible to send letter documents from my country..I requested many times to provide me receiver name contacts number..but they deny my request every time.
At last I take videos & photos from different Postal service from my country to proof them that they need recipients name contact number otherwise they aren't accept documents from me finally nothing helps from here..
This company is totally a scamming circle ,even provide all documents for verification they will never allow me to withdraw my money..they are scammer.
If anyone knows how to complained against them internationally please suggeste I will do that ..
I attached every proof here.
Claimed loss: Almost 379000 BDT (3900$)
Desired outcome: Please refund my money
Yes, i did video verification again... But from Security team i got an email good day my account blocked permanently. also o can only withdraw deposited amount.. my account balance was 379000 BDT now i can see only 181000 BDT... NO problem ..
After trying to make withdraw i can see an error message ""You Can only Make Withdrawals using the same method details you used to make a deposit or by requesting a withdrawal at a betting shop ""
Then tried electronic method , also randomly unknown cash agent address for checking It's working or not with small amount..
after that from security team they told me i can only withdraw my funds to this cash agent address only "" Nawadganj - Dinajpur Rangpur""
But i Don't know who is he/shea.. how can i find this agent.. i requested to security team please allow me to withdraw my funds using any others method... but they are not listing my words...
what a service... if you lost no problem but if you win a small amount then many problem will be face here..
please see my attachment , and tell me what to do next,, is there any others requirements. is there any others way to harassing me?
Hello dear Alex, Yesterday i sent an email to security Department to notify them that my parcel sent successfully it will be delivered 09 December .
Tracking ID : EE104103771BD
They replied me my account under verification.. Please login account for next step.
now i can see again same thing requesting for skype call verification.. which is already did before sending documents parcel to Mexico.
what type of verification is it? from last 9 month i provided all kinds of documents , skype verification. all done.
after contacting here i get an address to provide my verification documents parcel.
Now Again asking for skype verification? Again Same thing which is already did many times?
what actually want my money will not back to me?
my account will be blocked forever?
what kinds of customers service is it?
if this is your final decision that You gus will not unblock my account and will not return my money tell me directly . Otherwise Please Solve this case
Yes I got a new address to sent parcel.. Parcel already sent I hope it will be arrived within 5-6 days .. And my problem still not resolved,my account still blocked..
The security department requested to me my NID notary documents & online form which is provided from 1xbet.. I attached some extra documents also like as my NID copy..
I hope 1xbet will ensure customers support & hope my problem will be solve soon.
Dear Alex,
Can you please look at this case seriously?
As we already talked about this matter that it's impossible to sent parcel from Bangladesh to mexico without recipients name & contact number . After reviewing my complained you said you will handle this case and will findout suitable way for this to solve this problem..but why again telling me same thing that many parcel arriving to this address..
Please try to understand from my country (Bangladesh) isn't allowed to sent parcel without recipients information..
Also Already I sent video proof from different Postal service that they need recipients name contact for sending parcel to mexico
Thanks for early response..
I just received an email from public.relations@1xpartner.com
Also sent my answer please review it and take an effective solution.. Next I will post every response from email to here ,I hope it will help others and they will believe that 1xbet not a scamming company...
I hope at this matter you will help me and give me an opportunity to stay with 1xbet also allow me to withdraw my deposited money ,which is already hold there almost 10 month++
From security department they provide this address without recipients name & contact number..
"Guadalajara, Jalisco, Mexico, C.P. (zip) 44534, Apartado postal 33-01)"
But from my state postal service they didn't accepting documents from me without name contact number.. they need those details to deliver documents to this address..
Also I sent video proof to security department as they requested if inability to send documents to this address I need to sent proof as I did already still they didn't solving this issue.
Also from public.relations@1xpartner.com
They also replying same thing again & again.
If you investigate my case please provide me a valid address with recipients name contact number I will send those documents within 6-7 days.. otherwise allow me to send my notary documents any other way..
My humble request to you please allow me to withdraw my deposited money. .
Don't reply same thing again..let this finish here ... Don't break the trust from 1xbet.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us and expressing your concerns. We understand your frustration regarding the account blockage. It is essential to clarify that we do not take such actions without valid reasons.
Upon thorough investigation by our security department, it was discovered that there were multiple accounts associated with your details. Please note that the creation of multiple accounts is strictly prohibited according to our institution's rules and regulations.
Before registration, all clients are provided access to our company rules, and it is assumed that they have read and consented to these regulations. All pertinent information can be readily found on our official website: https://1xbet.com/en/information/rules
We prioritize responsible gaming and consider multiple account registrations a serious violation of fair play principles. This practice is against our policies.
Regrettably, due to the breach of our policies, the decision to uphold the account blockages has been finalized. However, it's important to note that the funds have been successfully credited to your account as per our obligation.
We have indicated the rules that were violated and led to blocking of accounts:
7.1.1 Each registered customer is allowed to have only one account. Customers are allowed to register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website.
7.1.3 In the event of duplicate registration (including registering under a new name), the submission of someone else's, invalid, or forged documents (including those that have been edited by using any kind of software or graphic editor) the company is entitled to take any reasonable measures including but not limited to cancelling all bets and suspending all transactions for the duration of their investigation, and to proceed with full verification of the account once any documents required for the verification procedure have been requested.
Thank you for your cooperation and understanding.
Sincerely,
Alex, the 1xBet Team
We hope this message finds you well
To facilitate and expedite this verification process, we kindly ask you to follow the instructions outlined on our website. These instructions have been specifically designed to guide you through the necessary steps to complete the verification successfully
If you encounter any challenges or require further clarification while following the instructions, please do not hesitate to contact us. We are here to assist you throughout this process and address any queries or concerns you may have
Thank you for your cooperation and understanding in this matter. We appreciate your patience and look forward to successfully completing your verification process
Best regards,
Alex, the 1xBet Team
I hope this message finds you well.
We wanted to inquire about the recent interaction you had with our support team via email. We see that you received a response from our team regarding your case.
Could you kindly confirm if the matter has been completely resolved to your satisfaction? Your feedback is crucial to us, and we want to ensure that all your concerns have been addressed adequately.
If there are any lingering issues or if you require further assistance, please don't hesitate to reach out. We are here to assist you and ensure a positive experience with our services.
Thank you for your cooperation and understanding. We eagerly await your response.
Best regards,
Alex, the 1xBet Team
Thank you for your prompt response and willingness to communicate regarding your concerns
We appreciate your collaboration in addressing the matter at hand. To ensure a comprehensive and efficient resolution, we would like to continue this dialogue via email
Rest assured, your concerns are important to us, and we are committed to providing you with the best assistance possible
Please expect an email from us shortly, where we will delve further into the details of your inquiry and work towards resolving any issues or queries you may have
We look forward to further assisting you and appreciate your patience and cooperation throughout this process
Best regards,
Alex, the 1xBet Team
Thank you for sharing your feedback with us. Your patience and understanding during this process are greatly appreciated.
In order to continue our correspondence and ensure effective resolution, could you please provide us with the information shared with you by our security department?
This information will help us maintain secure and confidential communication regarding your inquiry. Also you can kindly share the details provided to you by contacting us at public.relations@1xpartner.com
Best regards,
Alex, the 1xBet Team
Replied
Withdrawal error
At 12/10/2023 i made withdrawal 500 le two times . One of them transferred and the otherd cannot transferred . I sent many emails to [protected]@eg.1xbet-team.com
To solve my problem and they sent me "we know your problem and we will solve it " .
Kindly resent 500 Egyptian pound to my orange cash.
There are attached photos will see you all operations
Id [protected]
[protected]
5 pm
500 le
12/10/2023
Id [protected]
[protected]
5 .28pm
500 le
12/10/2023
The two operations . One of them transferred to my account
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. To assist you with this case, we would need some more information on this situation from you. Please don't send any personal data nor information regarding your transaction, as it could be used by scammers (if you can, please delete all the personal data from your review), and contact us at public.relations@1xpartner.com so that we could help you with your situation
All the best,
The 1xBet Team
Replied
Missing transactions
Dear Advisor ,
There are four transactions have not been credited into my gaming account and I emailed [protected]@eg. 1xbet-team.com for several times providing all relevant details they needed to help getting these issues sorted out . I can clearly see that they are not concerned about my issues and keep messing me around. It seems like they are biased towards their agents by telling me unjustified reasons about my transactions and trying to put it into my mind that the money was credited to my account which absolutely unacceptable .. please I have been dealing with this desperate situation for almost a month . So I'm going to attach a photo copy of some transactions that you can check on it and then you would be able to identify the issues and sort it out as I stopped using your service until I get my money back either being refunded or credited to my gaming account . Thanks
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. To assist you with this case, we would need some more information on this situation from you. Please don't send any personal data nor information regarding your transaction, as it could be used by scammers (if you can, please delete all the personal data from your review), and contact us at public.relations@1xpartner.com so that we could help you with your situation
All the best,
The 1xBet Team
Replied
money not credited to my 1x bet account (3000rs)
Hi Team,
1. Reference Number (IMPS, RRN, UPI, UTR) : [protected]
2. Amount : 3000
3. Bank Name of our Company / Account Holders Name: [protected] / ICICI BANK
4. Time & Date : 9:55 AM IST 31/10/2023
1xbet ID : [protected]
Screenshot attached
10 days over please check and credit my money to 1xbet account.
Kindly credit the amount to my 1xbet account please.
Regards,
Ravi
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. To assist you with this case, we would need some more information on this situation from you. Please don't send any personal data nor information regarding your transaction, as it could be used by scammers (if you can, please delete all the personal data from your review), and contact us at public.relations@1xpartner.com so that we could help you with your situation
All the best,
The 1xBet Team
Replied
Money deposit
I would like to complain regarding my money deposit request using gcash method, still not came through my wallet.
It’s been more than 2 hours since transaction was made. I would like to fully refund the amount I deposit 3500.00 php to [protected] since the game I want to bet is finished as well.
I also called for customer service several times still not action was taken.
Please see attached photo for reference.
1xbet ID: [protected]
Gcash number: [protected]
Claimed loss: 3500
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. Please contact us at public.relations@1xpartner.com so that we could help you with your situation further the fastest way
All the best,
The 1xBet Team
Yes, 1xBet takes the security and privacy of its users seriously and employs advanced security measures to protect their personal information.
Yes, 1xBet is a legitimate online betting site that is licensed and regulated by the Curacao Gaming Authority.
The legality of using 1xBet varies depending on the country you are in. You should check your local laws and regulations to determine whether it is legal to use 1xBet in your jurisdiction.
1xBet was established in 2007 and has been in operation for over a decade, providing its services to users around the world.
1xBet offers a wide range of sports and events to bet on, including popular sports like football, basketball, tennis, and horse racing, as well as more niche sports and events.
1xBet accepts a variety of payment methods, including credit and debit cards, e-wallets, bank transfers, and cryptocurrencies.
1xBet uses advanced algorithms and software to ensure fair play and prevent any manipulation or fraud.
Withdrawal restrictions may apply depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
1xBet offers a variety of bonuses and promotions, including welcome bonuses for new users, regular promotions for existing users, and special promotions for major sporting events.
Yes, 1xBet has a mobile app and a mobile-optimized website that allows users to place bets on the go.
1xBet's customer support team is available 24/7 and can be reached via live chat, email, and phone. They are generally responsive and helpful.
Yes, 1xBet allows users to set limits on their betting to help them manage their gambling responsibly.
Yes, there is a minimum deposit requirement for 1xBet, which varies depending on your chosen payment method.
Yes, 1xBet offers live streaming of a variety of sports events, which is a popular feature among its users.
1xBet operates in many countries around the world, but there may be some restrictions in certain jurisdictions. It is best to check with 1xBet's customer support team for more information.
To verify your account with 1xBet, you will need to provide certain documents, such as a copy of your ID or passport, as well as proof of address.
Withdrawal processing times may vary depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
Yes, 1xBet offers in-play betting, which allows users to place bets on sporting events while they are in progress.
Yes, 1xBet has a responsible gambling policy and provides resources and tools to help users manage their gambling responsibly.
The maximum amount you can win with 1xBet varies depending on the sport, event, and bet type. It is best to check the terms and conditions for each bet to determine the maximum potential payout.
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