Replied
Dear Team,
I am writing to bring your attention to a deposit issue I encountered on August 21st at 6:30 PM Indian Standard Time. I used the PhonePe number provided by Paykassma Provider for this transaction. Unfortunately, as of today, the amount has not been credited to the recipient.
Despite sending emails and making phone calls, I have received no resolution. The response I received was that my case has been forwarded to the payment department for verification, and the amount will be credited once verified.
This is not an isolated incident; it has happened repeatedly. Waiting for over a month to resolve such issues is unacceptable.
Details:
Gaming ID: [protected]
Mobile: +[protected]
I urge you to address this matter promptly. As a customer, I expect timely updates and efficient resolution.
Thank you for your attention.
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We are very sorry for your impression of our platform. We would like to clarify the situation with transfers: we usually perform all necessary actions for crediting and withdrawal of funds within a couple of minutes to an hour. However, unfortunately, we cannot influence the regulations and speed of payment processing by the payment systems themselves. The most common reasons for the delay of transfer are erroneous data entered by customers when making an application or transfer, as well as the performance of the banks themselves.
As we can see from the details provided, our specialists have already taken your request for processing, in such cases, as soon as the transfer is checked on the side of the payment system and arrives on our account, the funds will be displayed on your game account. Therefore, be sure that your question will be brought to a successful solution by our support.
Thank you for your assistance and patience.
Best regards,
The 1xBet Team
Dear 1xbet,
After your payment department informed me that the amount was not received and subsequently stated that it was refunded, I requested proof of this transaction. However, they declined to provide the necessary documentation. This raises concerns about the status of my funds. Additionally, my bank has confirmed that the payment was successful. Therefore, I would like to know where my money is.
Thank you for your assistance
Thank you for clarification.
Usually, refunds according to the regulations of different local banks can take up to 14 business banking days. If the funds are not returned to your account within this period of time, then please contact the support service again via email info-ind@1xbet-team.com providing your account statement as well as a screenshot of the official response from your bank that the funds were not received back.
Thank you very much for your cooperation.
Best regards,
The 1xBet Team
Now is more than 14 working days so please send me a proof from your end
Unfortunately, we do not have the authority to provide any documentation, as well as anything that can store personal data of players on third-party resources, so please follow the instructions provided earlier and to resolve the issue, write to our support service via email info-ind@1xbet-team.com providing all the necessary confirmation of the transfer. Thank you very much for your understanding and cooperation.
Best regards,
The 1xBet Team
This complaint has been resolved automatically due to user's inactivity.
1 comments
1XBet, it looks like your deposit process is seriously lacking. After following all the steps on August 21st, the funds still haven't been credited, and the customer is stuck waiting without answers. Repeatedly delaying and forwarding the case to the payment department isn't cutting it — especially when this isn’t the first time it’s happened. It’s time to step up, resolve this quickly, and make sure your users aren’t left hanging like this in the future.