1xBet
Reviews and Complaints

Their staff either has very low iq issue which I doubt it because it applied on every and each one of them and I spoke to a lot of them and when I say a lot I mean a loooot.. They seem to be very well trained to put on a show or an act. They are there on the phone or the live chat acting as puppets', not even authorized to help you with anything, should we take this to the cyprus police?

My self made 2 deposits two days ago and was informed that all of them have been rejected, but the money was credited to my bank account 1x bet account. Although I informed the customer service officers from yesterday, they did not take it into consideration. I informed ganeshan, jehan, dilani, prasadi, and they did not provide fair service to me and my money has not been given yet.

I deposited 3000 Rs on 26 August 2023 in 1xbet. The amount has been deducted and I have shared multiple times the UTR number of transaction and the pdf of my bank statement. But after almost 1 month the amount still not deposited.

UTR : 0811OP3123526106

Date : 26 August 2023

Time : 12:05 PM

Mode : NEFT

Receiver's name : Mr. Solanki Prakash Bhai

Receiver's Bank : IndusInd Bank

Amount : 3000

This amount still did not deposit in my 1xbet account. I am still waiting to be deposit this in my account or refund via bank.

So last night I made a deposit of 300 to 1XBET via epay deposit but it was rejected but deduct on my account and I really needed to bet at the time I deposited.. This is the second time it's happening this week kindly fix it even for future reference.

My e mail address is [protected]@gmail.com

I made the deposit on 19/9/2023 at 10.51 PM

My 1XBET account ID is [protected]

id number: [protected]

bet number [protected]

i bet on player 2 in 2nd set player 1 refuse to play i also watching live streaming but 1xbet give wrong result and make my bet as lose offical result link

result linik below

https://m.aiscore.com/tennis/match-alicia-smith-yuna-ohashi/527rnuwgm1wb4qe

https://betsapi.com/r/7226377/Alicia-Smith-vs-Yuna-Ohashi

i attched picture also offical site link

I deposited money and started betting, then I discovered that I could not withdraw. After that, they asked me to contact the security office via email to verify the account.

After two weeks of talking to them, they asked for all proof of deposit, passport, screenshots and personal photos.

Then after that he asks to close your account and you are transferred to the biggest scam

The same requests are decided, but each request is waiting for 72 hours until you get a response to a new request

Then they asked me to send everything back via the gaming account, I DID

After that, the final response to them, please send all requests again, but by mail, to the following address: Guadalajara, Jalisco, Mexico, C.P. (zip) 44534, Apartado postal 33-01

How can I send that? When I asked, so that I can send these files from Egypt to them, the cost more 3000 Egyptian pounds. Where do I get money now for sending, and my account has been closed with everything I have.

Even if I get money to prepare and send documents, I will not be able to send anything because I live in Russia.

And why should I do that, even though I sent all the requests to them more than once

The 1xbet platform makes you lose hope in your money so that they can win your money easily and without getting tired

I wanted to warn everyone

I hope you will take my problem into consideration because I am a student and this money is all I have to pay for my studies.

first of all, hello 1xbet family, I have been playing games on your site for years, but I will share it with everyone here and everywhere on social media platforms. First of all, I would like to point out that the problem I experienced was that my 1xbet account was blocked unexpectedly, a long process was required for document verification, and of course, like you, all transactions were made through 1xbet. The identity bill was successful. I made my investments and withdrawals from my own account, of course no one else can intervene. You also know that you can only deposit money from your own account, that my name and surname are clear when withdrawing money, and no one else can intervene. My account was blocked by meaninglessly giving the name of someone I don't know. And after going through these processes, I was given an address, the address was in Mexico, and I was asked to send my notarized ID document to this address, and I did. I wonder what more they could want, every time they find a document in a way I cannot predict, brother, I am playing games on your site, it does not matter whether I deposit money or lose, but is there any? Is there a problem when I win? I request that my earnings be transferred to my account. That's enough. It has been 1.5 months and I have not been able to withdraw my money since August 5th. I will convey the continuation of this process to you, waiting for your answer. If this process continues like this, I will file a criminal complaint with law enforcement forces and the attorney general's office!

Anyway, no matter where you look, I invested more than 100 thousand TL on your site. I have 209232 TL in my account and it is currently blocked.1xbetturkey

ID.[protected]

hello, 3 days ago I sent my documents to 1xbet security (2 screenshoots of my jeton wallet account with personal information and proof of the transfer of my jeton wallet account to 1xbet and my passport) but still no response despite having contacted them several times and at best I only receive an acciuse reception su 1xbet customer service from Bangladesh? while I sent my documents to the English security service of 1xbet... and when I ask the English customer service of 1xbet by email to help me because apparently security of 1xbet has not received my documents as the customer service confirmed to me from 1xbet by phone they tell me to contact security when it doesn't work when I contact security so they really take me for an idiot and so I tried to contact security with my other gmail email address (because maybe the email address of my outlook email service cannot reach security) it's the same thing no security response from 1xbet... except an acknowledgment of receipt from 1xbet customer service from Bangladesh... here is the proof of my passport documents and 2screenshoots of my token wallet account and the proof that I contacted security of 1xbet and the English customer service of 1xbet which does nothing to help me thank you for forcing them to pay my winnings and stop trying to scam me please thank you very much best regards

I had made a withdrawal on 8th of September which amounted of 25k and it showed successful from 1xbet but it never received my bank account. The transaction photo shared by the 1xbet bet was non traceable. When after continuous follow up with 1xbet reps, all kept giving different and vague answers. I am at such a stage where in I am in dire need of money. Please trace back the funds and get it back in my account. We expect better from 1xbet.

Greetings

I've done a deposit on 14 /09/2023 , in my onexbet.in around 2.00 am .

And as per they mentioned in deposit says " 3 mins or sometimes delayed for 15 minutes!

But I patiently waited and later emailed them with screenshots and all the necessary and they replied saying 48 hours

In chat they They are just asking to request a call back from support team " which I did ..

Actually they never call back at all ...

Due to their delay, I couldn't place bets on the matches I've predicted ( the won as I expected) unfortunately these onexbet didn't processed my deposit.

Their payment page it was crashed yday 13/09/2023

This is not the first bad experience

They got good sports section hence I m hanging around, but theirr services team is worst ..

So unpredictable time they give and very very unprofessional.

I have made two deposit and both are still pending. For the frist one i did not get any notification but for the second one the notification was, deposit request rejected. 1st transaction id is EB520162724 and second is [protected]. The first one was from Bank to easypaisa and the second was from Bank to bank. I uave sent all the details in chat but they said to wait.

Hello, I would like to talk about the problem I have with you as the 1xbet family, I live in Turkey and I play because I love your site. but I had a problem like this, I made a withdrawal request, I already invest from my own account while investing, otherwise the investment does not pass and the amount I deposit is 35 thousand TL and the amount I earn is 209 thousand TL. Normally, when I requested a withdrawal, there was no problem, but since I requested a large amount of withdrawal, the site tried to delete the money. it does not work in any way 2. I did not give place to 3rd parties, my personal account was not used by anyone. I request the amount won to be transferred to my account. help me 1xbet user id [protected] this is my account number and my account has been blocked. It's been 18 days, I'm still waiting, I sent all the required documents, I sent all the necessary documents, they say that the wrong documents were not sent, they keep me busy. Can't your site pay this money? Why are you holding me back, you can't delete my account, send my money! In the account review, they tell me they don't get bored of writing the same things over and over. Is there an account review for 18 days? Why is it not reviewed when investing? Accounts are reviewed at the time of shooting. Please support me. Send my money, don't be a fake site. You can see me on all complaint sites.

I have been playing games on your site for years, I lost all my financial and spiritual possessions and your site is currently stealing my only remaining money, stop this, I am complaining to you now, can you look at this situation, I am asked to send my identity document to Mexico, which betting site has such nonsense, I have already sent all the documents via e-mail to the company. Why should I send an original ID to Mexico instead of Turkey? get ahead of this situation, put an end to it, since the 5th of august, I've been dealing with it, enough is enough, solve this situation!

I deposit 500৳ at 5 September 2023,04.48pm from a merchant pay by Nagad and again deposit 700৳ at 7september 4.47pm from a agent by Nagad.but my deposit amount not add in my 1x-bet account.I contact the customer helpline and mailed, but nothing change and they not reply me in mail.almost 4days gone.

Here is information

For case 01

ID number: [protected]

Transaction ID: 725NW2J1

Client number: [protected]

Agent name : Sarkar Fashion

Time : 4.48 pm

Date: 5 September 2023

Amount:500

For case 02

ID number : [protected]

Transaction ID: 725TSBUY

Client number: [protected]

Agent number : [protected]

Time: 04.47pm

Date: 7september 2023

Amount :700

তারপর আমি পারো ৫০০ টাকা ডিপোজিট করি কারন আমি ভিতরে ডিপোজিট অপশনে পেইড করতে আসলে ওখানে দেখায় ১৫শ টাকার নিচে হবে না ডিপোজিট করি আমি গত 55 সেপ্টেম্বর চারটে সতেরো এম এর দিকে আমি নেক্সাস পে থেকে প্রথমথেকে আমি আপনাদের কর্তৃপক্ষ নিকট আমি এসএমএস করলে তারা কোন রিপ্লাই দেয়নি সেভাবে আছে এখন যদি আমার পনেরশো টাকাটা যদি ডিপোজিট হতো তাহলে খুব ভালো হতো এখন আমি টাইপ করে এবং আমার যে ট্রানজেকশন আইডি আছে ওইটা আমি ফিলাপ করি কিন্তু তারপর ওইটা দেখা যায় ট্রানজেকশন নিবেন। এসএমএস করছিলাম তাও আসে নাই এখন আমি কয়েকটা কমপ্লেইন করতে যাচ্ছিলাম যদি বিষয়টা তাড়াতাড়ি একটু আমার সাথে দেখা হতো তাহলে ভালো হতো একদিন হয়ে গেল কিন্তু কোন রেসপন্স নাই তো আমি ইমেইল করি ইমেইলে আপনার একাউন্টের সমস্ত ছবি করে কিন্তু কেউ কোন রেসপন্স দেয় নাই ।

I lost many amounts of money on the company's website, and it was initially organized by them until I started to compensate some amounts by gambling, and when I started making a withdrawal of Funds, they deducted the amount from my account on their site and at the same time they did not transfer the amount to my wallet on Vodafone Cash, I sent many messages to their support team, but all in vain, they literally robbed me،

this was at: 4 Sep, 2023, at 8:30 PM

the amount was 13500 EGP,

attached screenshot from latest transactions over my vodafone cash wallet and as you can see there is no operation with this value!

Also I included screenshot from my account on 1Xbet which contains Their false notice that the amount was successfully transferred to my account.

My 1xbet Id is [protected]. I'm using 1xbet for small amount there is no problem...so I have trusted the 1xbet but when I reached 150krs or 100k rupees they blocked the money saying you cannot withdraw money please contact security department. So I contacted them they asked the for e-adhar. I have send them e-adhar after 10 days they replied we are sorry security department asking for additional details...they asked =}electricity bills and date of birth certificate and a selfie of holding my phone with email i received and then a photo of some code written on it..and also they asked for my passbook of bank... Even though they couldn't unblock. They just want to waste the time so they can irritate me... They were telling to check the person who are withdraw is the same person of the app using it. If they have doubt about the withdraw person. They have to block the money also from betting in game or using the money in the game...but they only blocked it from withdraw.. They play the mind game and irritate me so I lose the money in betting and guess what happens i made near 200k rs. But couldn't unblock it...but they're always checking my documents for many days...they just ask all the documents at one time ...but NO they ask one document and check it and request for another document and check it and another and check it...they are playing with me they also said stop creating multiple threads of email if no they block my account in they way they blackmailed indirectly and now due to unable to withdraw the money. I have no choice but to play within the app. I made 200k rupees slowly I'm losing my some money...and unable to withdraw it decreased to 200k to 100k and 100k to 10k. So I wish to loss all my money instead of this mental pressure to withdraw them now I have even lost 10046.67 rupees near to it... I got full fever that what I have done i lost my deposit 100k and my winnings extra 100k. I have mentally tortured my security department of 1xbet. Even if they say the how many days it will take to verify I will be not placed any bets...but they didn't told how many days it will take and they waste time 16 march to may they wasted my time and money... If they have to verify me they could block the money from placing bets and to withdraw money until the verification is completed. But they didn't have any intention to return my money so they play mind game or gambling to loss my money. If they have doubt about who are withdrawing the money should be genuine person...then why they not stop the person to place bets. Please I want justice.

Hello Dear Sir More Than Month This Transfer not credit to my bank account I am also provide Bank Statement but all any help from You side Please check and help to credit my funds Agent give UTR not trace its Fake bank denied to credit So please check agent bank full stetement and resolve my issue I am _your old client also 1 crore Rs transation here This First time froud so please check and resolve

This was the last post:

"Both times I have win out big they have prolonged my withdrawal as much as they can. The first time I was playing while waiting and ended up losing it all back. Then my verification came through.

Second time, which is now, they have requested extra documentations and keeps claiming mine are invalid, 70 emails back and forth and only robotic answers

Desired outcome: To withdraw my money"

AFTER 2 WEEKS

This is not resolved at all, 1xbet is just stalling out all my payments by blaming on the payment system, and not fixing it after 2 weeks.

These are the few rules they force hostage my money ( My overall deposit is even greater than the withdrawal)

1. You can only withdraw from the way you deposit in my case visa.

2. You can withdraw only proportionally to your original deposit, hence they will encourage you by verifying new method so they receive even more money but when you make an withdrawal, they limit you down.

3.The payment systems denies you in all sort of ways. Payment Error, Suspected Fraud etc.

4. When the payment system is broken, they have all sort of ways including making it looks like the cookies is bugged, you will just have to wait for it to come back on (Good luck waiting for it to break again)

5. If you reach out to their teams, trust me I have messaged everybody including the one above, they suggest you either to try again, or make new payment method (ref to pt2), and live chat is worse, if you insist they dont work, they force close your conversation.

6. I have to log in everyday to check if my withdrawal is successful or not (they make a few go through everyday and breaks down after around 5k usd), I have made 400+ withdrawal requests over the 2 weeks and maybe 40 went through, this is a way that they bait you into playing more and stall you and you will have a greater chance of ending up losing all your money, I have done that a few times before this time i type. I have learnt my lessons to stand my ground and not play the game, if any of you out there is having the same problem reading this, i strongly suggest you to do the same and not go greedy with your winnings, they will put you on a long road on withdrawing, now i am out of option but to write.

Dear, sir I lost many tk in this site. I want to play game again but its a big problem for me. Please help me for return this money🙏
I deposit 500tk in my account but its not add in my gaming account 😭
My gameing id-[protected]
My number -[protected]
Date & time -[protected]
1.32am
Amount-500tk
Bikash agent-[protected]
Tran number :ahv7uo9el3

Hello,

Myself Waqas Mohd Aslam Momin living and working in Saudi Arabia, basically I am Indian citizen.

I have account in 1xbet platform from long time, my account ID [protected] here I made allover loss of around 23000$, so on 1st of September 2023 I was little upset on 1xbet service provider, I send a online chat message throw application to 1xbet customer service asking please help me and check your slot service provider is it really give and big win to customer, and i discussed my financial condition is near to suside. I just express my disappointment.

After this 1xbet block my ID, I am trying to login it again and again but showing error invalid ID or password, then I try to reset my password but not happening. Then I try to new registration with my Indian contact number and it successful create new account "new ID [protected]" this also taken deposit then block for verification purpose.

Now I have two accounts on 1xbet both are not working, in old ID I have loss of 23000$

In new ID my first deposit available.

I am mailing 1xbet on [protected]@1xbet-team.com, [protected]@1xbet.com, [protected]@1xbet-team.com to unblock my old ID but not getting and reply.

In last I want to say 1xbet should unblock my old ID [protected] and delete my new new ID [protected] and refund my available balance.