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Zulily

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Zulily Customer Service Contacts

2601 Elliott Ave STE 200
Seattle, Washington
United States - 98121

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Complaints & Reviews

Zulily — return of produce

I went backwards and forwards with emails for weeks as I bought a sub quality, second rate, handbag. This cost me about A$150. It was really very poor quality and did not look like the photo on Zulily site which was a gorgeous shiny leather with matching strap. The bag I received was shabby, dull, strap did not match the bag. I am in a remote area in Australia so things do not arrive by road or post very quickly. Zulily were aware of this in all the emails that went back and forth including their demands for photos of the received bag which were sent (around 4 photos). It's now been about 3 months since I ordered the bag and about 6 weeks since I returned the bag to Zulily. I am now emailing them again and they want the tracking number, photos of my receipt etc which I cannot find. The bag was returned to their Australian address and they would have received it long ago, however, they keep emailing me with automated wording and then with excuses about how I cannot get a refund with photos and tracking number. I have the post office receipt and that's about it. Being from northern Australia, the postage was quite expensive on top of the cost of the bag. I chose to send it by road as it was cheaper. I do a lot of online shopping and I've never had problems with any other online retailer when it comes to returning an item. Nor has an item ever been "lost" on the way. I'm not even asking for a refund. I've told them a credit will be fine and I've even purchased some clothing for my granddaughter since this debacle as an act of good faith. But... nothing. They are quite happy to keep my $150 and now that I've returned the shabby awful bag, they'll keep that too. They need to go back to the initial emails, read through them, see the photos I already sent, and give me a credit. Just give me a credit.

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    Zulily — wrong quilt set.

    I have just received a Quilt cover set today, but unfortunately it is the wrong one.
    I ordered a Queen size 4 piece quilt set order number [protected], in a mint and white colour.
    You have sent me a Gold and Taupe set number SHU [protected], which is nothing like what I ordered.
    I am very disappointed as it is a birthday present for my Granddaughter. Can you please rectify this ASAP as her birthday was last week.
    Date received 21/8/2017

    Shipment ID; ZL33FEC28E Shipping Facility; R Ship date 12 August 2017
    Ship to Martha Pinckney
    My name is Raewyne Leeds 31/25th Avenue Sawtell N.S.W. Australia.

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      Zulily — poor quality boots (black anastasia boot) sku [protected]

      Shipment ID: ZL341FEC2B Ship date: Aug 16, 2017
      SKU: [protected].

      The quality and workmanship of the boots are sloppy. The right boot has the heel falling off and not enough material to hold it together.

      The right boot has a figure 8 on its side on the top foot above one's toes. It is impossible to rub it out. It is permanently there.

      I would appreciate your refunding my money for this purchase.

      Contact info: Gail Irwin [protected] or [protected]@msn.com

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        • Updated by Gail Irwin · Aug 18, 2017

          Please refund my money paid for the boots

        Zulily — bantambagels order # [protected]. arrived thawed

        I received my bantam bagel order today. The package was completely thawed. It should have arrived frozen. The dry ice was no longer present. In looking at the label it appears delivery was to be 2 day air. Not sure it was delivered on time. None of the packages were frozen. Most were only barely cool and some were no longer even cool.
        I would like to request a refund if possible.

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          Zulily — delivery time

          I placed any order for a Blazer over 2 weeks ago and I still have not received it? I have never ordered anything online before and waited this long? If I would have known that Zulily's shipping is so slow, I never would have ordered from them. I could have ordered the exact same item from many other online retailers, but I thought that I would give Zulily a try. This will most likely be my first and last order with Zulily, if I ever receive my Blazer?
          Very Disappointing.
          Regrets

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            Zulily — zulily online orders - frocks

            I was really disappointed when I received my order.in any online purchase, a picture cannot represent an item and it is true with zulily. It is good in presentation in website and when it is comes to actual goods it is the worst. I ordered 5 frocks of size 6, the quality of the frocks are [censor] and not one frock is of the same size (They are defining size charts, not as in the website). Out of the 5, one frock was in a size only a two year old can wear.

            The beauty is they have a non return policy.

            Waste of money

            Bad service, poor quality, worst customer satisfcation

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              Zulily — fraud totaling over $2500.00

              At 4:30 a.m. Friday, May 26, 2017 someone used my Zulily account to purchase over $2500.00 in merchandise. I...

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              Zulily — shoes. sku [protected] and sku29518363

              I ordered two pair of espadrilles.. They are so stiff. I Can't wear them!! Lilac slip on espadrilles and Turquoise handmade espadrilles. They are terrible!!! I want a return label for these shoes . I have read the reviews on here and if this isn't taken care of I Will send a complaint to the Better Business Site!! My name is Nancy Bay. 217 n Washington apt 212 Iola, Kansas 66749

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                Zulily — scam

                Fraud Received today 24 May 2017 Transaction ID : 7AV412544Z65428V Payment : $89.82 Can I do not have a...

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                Zulily — false purchase

                I have received an email from Paypal that i have made a payment of $89.82 on May 12 2017 transaction number...

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                Zulily.com — zulily is not giving me my money back!

                I was charged twice for the same order and still can't get a refund. I have already received my order and everything could have been ok if they wouldn't have billed me twice.
                I contacted Zulily regarding my money and they said that I will receive my refund within a couple of weeks. That didn't happen.
                I'm still trying to get my money back but all I'm getting is empty promises and nothing more. I have never expected something like that from Zulily.
                I will not buy from them again!

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                  Zulily — clothing

                  I have ordered from these jokers several times over half the items I ordered were the wrong size - the scam is they cut the size labels out of the clothing and send whatever they happen to have and attach a tag that has the size you want on it. It cost about half as much to send it back so people usually just give it away. I have called and complained, emailed and messaged them but they won't budge on their return policy which is a joke.
                  I have renamed the company Screwlilly

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                    Zulily — [protected]

                    This Product was delivered by UPS Friday 5/12/2017. The packaging had damage and when we opened it the one...

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                    Zulily — ananda's collection white scoop-neck dress

                    The item said one size Plus but the item is not a plus item I wear 2X and I thought I was getting something...

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                    Zulily.com — disappointed

                    Ordered some clothing and shoes from Zulily over a month ago and paid $400 for my entire order.
                    When I received the package I saw that two items were missing so I contacted Zulily to ask about the missing products. Their rep claimed that these items were no longer available and were removed from my order. They said that refund was impossible and offered me a credit. I refused but they claimed that was their last and only offer.
                    I had no idea these two dresses were not in stock, there was no information on their site. In my opinion everything was only their fault and that's sad that they refused to take responsibility ad simply abandoned their customer.

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                      Zulily — infant bodysuits

                      I ordered bodysuits for my first grandchild. What I got was shoddy craftsmanship. The snaps at the seat were hard to open and re-snap. The print was not of good quality. The customer service rep was dry. Her response: Some things can be returned, some can't. Did you read the fine print? I am not impressed. I will not shop here again. EVER. What I will do, however, is share my experience with anyone who will listen.

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                        Zulily — quality of merchandise and return policy

                        I placed my order for 6 dresses; I received 3 of these today. The quality of the product is very poor; I...

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                        Zulily — they are very unprofessional

                        I won't be shopping here again - absolutely terrible website! Purchased three items from www.zulily.com and received only one item. Zulily support said that the rest two items were no longer available. I told them that there was no information about that on their website and they said that things like that sometimes happen. They did apologize but that did not change anything - my two items were missing and they still had mo money.
                        I asked for a refund and they said sure but that was just another lie. Where is my money? I want to get my refund as soon as possible and I'm already sick and tired of waiting. I will not buy anything from this site again, they are very unprofessional and can't fix their own mistakes!

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                          Zulily — the app is crap and only a 30 min cancel period available

                          I accidentally hit the order button without knowing it at the bottom of the app screen. I had over $500!! ...

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                          Zulily — shipping charges that were supposed to be free

                          I placed an order and it stated that my next order would have free shipping...so I stared placing my next order and it said that there were no free shipping with this order... its the same item but in different color so i know there is not a different in weight of item to charge me... please contact me and explain why they say free shipping and not honor it.

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