I went backwards and forwards with emails for weeks as I bought a sub quality, second rate, handbag. This cost me about A$150. It was really very poor quality and did not look like the photo on Zulily site which was a gorgeous shiny leather with matching strap. The bag I received was shabby, dull, strap did not match the bag. I am in a remote area in Australia so things do not arrive by road or post very quickly. Zulily were aware of this in all the emails that went back and forth including their demands for photos of the received bag which were sent (around 4 photos). It's now been about 3 months since I ordered the bag and about 6 weeks since I returned the bag to Zulily. I am now emailing them again and they want the tracking number, photos of my receipt etc which I cannot find. The bag was returned to their Australian address and they would have received it long ago, however, they keep emailing me with automated wording and then with excuses about how I cannot get a refund with photos and tracking number. I have the post office receipt and that's about it. Being from northern Australia, the postage was quite expensive on top of the cost of the bag. I chose to send it by road as it was cheaper. I do a lot of online shopping and I've never had problems with any other online retailer when it comes to returning an item. Nor has an item ever been "lost" on the way. I'm not even asking for a refund. I've told them a credit will be fine and I've even purchased some clothing for my granddaughter since this debacle as an act of good faith. But... nothing. They are quite happy to keep my $150 and now that I've returned the shabby awful bag, they'll keep that too. They need to go back to the initial emails, read through them, see the photos I already sent, and give me a credit. Just give me a credit.