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HockeyMonkey Customer Service Phone, Email, Contacts

HockeyMonkey
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HockeyMonkey Complaints 5

ComplaintsBoard
M
3:03 am EDT

HockeyMonkey buyers beware!

Never thought I would ever encounter something like this in my life. I used to order from them several times and everything was fine. The quality, colors, sizes and so on. But one day they shipped me a wrong item and I decided to return it. Didn't expect it would be tough to do.
First of all, you will have to pay for shipping the item back. Then you will need to wait for them to exchange or replace or refund, it may take up to several weeks, then they will let you choose what you want and again you will have to pay for the delivery. It's really messy. Don't think their customer service will help you. If they could do it, I would be writing this review.
So buyers beware!

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ComplaintsBoard
D
2:04 am EDT

HockeyMonkey avoid doing business with hockeymonkey

I have contacted HockeyMonkey because I did not receive my order. I have purchased a bag from them and after a month of waiting I've decided to ask for a refund. They replied that my order was sent a long time ago and they had no idea what happened to it.
They asked me to wait a bit longer and I agreed.
Well, I've waited but nothing arrived so I asked for a refund and they said they don't do refund and said they'll sent me another bag. Seemed like a great deal so I agreed. Another month passed and nothing. When I contacted HockeyMonkey again they said the same thing. Refund? No. Never got my money back!

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F
9:15 am EST

HockeyMonkey Still no delivery, but I'm sick of waiting

I ordered two pairs of hockey ice skates from the company www.hockeymonkey.com. It was awful experience, ‘coz these jerks still haven’t delivered my order. It should be delivered 6 weeks ago, but still nothing. I sent emails and asked to provide it faster or provide refund, but the seller only told to wait. I wonder if there are people, who faced the same problem? I really need help or any useful advice. Please, post your comments and ideas. Thanks.

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US
Nov 04, 2016 7:27 pm EDT

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Is HockeyMonkey Legit?

HockeyMonkey earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds HockeyMonkey to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, HockeyMonkey is known for their high standards and safety. If you're thinking about dealing with HockeyMonkey, it's wise to check how they handle complaints.

We found clear and detailed contact information for HockeyMonkey. The company provides a physical address, 11 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of HockeyMonkey's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Hockeymonkey.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Hockeymonkey.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up HockeyMonkey and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • We conducted a search on social media and found several negative reviews related to HockeyMonkey. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
H
2:21 am EST
Verified customer This complaint was posted by a verified customer. Learn more

HockeyMonkey Refusal to refund for return

HockeyMonkey refused to accept an authorized return for a pair of hockey pants I ordered that were way too big. After I got a return authorization number from them and paid the postage to return the pants, HockeyMonkey claimed, falsely, that the pants were used and refused the return. Instead, they sent the unusably huge pants back to me and refused to refund my money. When I received the return package, it was obvious to everyone that the pants were brand new and unused. They have minor sewing defects in a couple of the seams, which were obviously manufacturing flaws. If these flaws make the pants unacceptable to HockeyMonkey, then they sent me defective merchandise in the first place. Their argument is completely at odds with all the facts, no matter how you look at it.

I sent a detailed letter to HockeyMonkey, providing all the facts and ample proof that the pants were never used. I even provided photos showing the pants in their clearly new, unused condition. HockeyMonkey has refused to respond to my letter or refund my $80. This continues their pattern of non-existent customer service. When they first claimed that the pants were used, I left two phone messages for their representative, which he never returned. Instead, HockeyMonkey returned the new pants without talking to me.

I have concluded that HockeyMonkey is a very non-responsive company with extremely poor customer service and I will never do business with them again.

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emory1
US
Dec 20, 2017 7:55 pm EST

HockeyMonkey is a bunch or crooks. Receipt says free return shipping for US customers, but when you contact them for return shipping label they say it is $5.They don't tell you that you will not be refunded for initial shipping and that you don't get your money back, only store credit. So, long story short, it cost me more to return some shin guards that didn't fit than the actual price. Never again. Thieves!

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A
Aldvike
US
Jan 02, 2013 1:23 pm EST

This is by far the worst e-commerce site ever. I am not sure why they spend money hiring these so-called “customer service representatives” when they are simply unhelpful.

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Ramiss
US
Aug 08, 2011 5:31 pm EDT

Cheap prices but just try and find out when your order will ship. I made a $500 order on Sunday and on Thursday it still didn't ship. I have 3 hockey players in my family & bought most of our stuff with the Bad Monkey with the same problem. No more business from this family.

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Ilionde
US
Oct 25, 2011 5:08 pm EDT

These guys suck. Stay away. Poor customer service, unhelpful staff.

MonkeySports
MonkeySports
Corona, US
Aug 11, 2011 7:17 pm EDT

Ramiss... can we please have an order number so we can look into this for you? Email sommerw@monkeysports.com and reference this site.

ComplaintsBoard
K
5:10 pm EDT

HockeyMonkey The absolute worst customer service you will ever experience

The absolute worst customer service you will ever experience. UPS lost my package which isn't HockeyMonkey.com fault, but good luck getting a refund. Their customer service reps will all give you a different story, and say it will be taken care of tomorrow, it wont be. Regardless of price I will never shop with them ever again and would strongly incourage others to do the same. Pay a little more elsewhere and have a much better experience

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Overview of HockeyMonkey complaint handling

HockeyMonkey reviews first appeared on Complaints Board on Nov 1, 2011. The latest review buyers beware! was posted on Sep 19, 2017. HockeyMonkey has an average consumer rating of 1 stars from 5 reviews. HockeyMonkey has resolved 0 complaints.
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  1. HockeyMonkey Contacts

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    More phone numbers
  3. HockeyMonkey emails
  4. HockeyMonkey address
    1550 Magnolia Ave. - Suite #101, Corona, California, 92879, United States
  5. HockeyMonkey social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
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HockeyMonkey is ranked 339 among 1576 companies in the Online Shopping category

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