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insufficient service and delay for delivery
We checked the website online and contacted them for placing an order, first they were quick in response and they quoted us for the required materials we need, we sent for them the payment for their bank the next day and within two days or less they received the payment in their bank. When it came to their part for delivering the materials they offered despicable service they didn't follow our requirement, delay in response and even when they respond they don't give us the whole required information. Miscommunication between their own departments and many excuses for not arranging the dhl pick up, it took from us two days to make payment from qatar to uk and took from them more than two weeks to arrange for dhl pick up which still till now not done!
Last time to deal with them and hope all clients to see how they treat their clients.
Unsatisfied client
Yasmin Nasser
The complaint has been investigated and resolved to the customer's satisfaction.
I sincerely apologise that you are disappointed with the service you have received.
Please be advised that the communication issue was between ourselves and you, not internally, as the shipping specifications you provided appeared to change.
The main delay of your shipment was caused by DHL. On the first collection they failed to arrive and on the second collection they sent the wrong type of van.
We are currently in the process of arranging another collection for you, and we aim to resolve this as soon as possible for you.
Kind regards,
Broadbandbuyer.
Is BroadbandBuyer legit?
BroadbandBuyer earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for BroadbandBuyer. The company provides a physical address, phone number, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
BroadbandBuyer resolved 100% of 1 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
BroadbandBuyer has claimed the domain name for broadbandbuyer.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Broadbandbuyer.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Several mixed reviews for BroadbandBuyer have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.
We looked up BroadbandBuyer and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Broadbandbuyer.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from BroadbandBuyer.
However ComplaintsBoard has detected that:
- BroadbandBuyer protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Overview of BroadbandBuyer complaint handling
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BroadbandBuyer contacts
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BroadbandBuyer phone numbers+44 19 0876 0795+44 19 0876 0795Click up if you have successfully reached BroadbandBuyer by calling +44 19 0876 0795 phone number 0 0 users reported that they have successfully reached BroadbandBuyer by calling +44 19 0876 0795 phone number Click down if you have UNsuccessfully reached BroadbandBuyer by calling +44 19 0876 0795 phone number 0 0 users reported that they have UNsuccessfully reached BroadbandBuyer by calling +44 19 0876 0795 phone number
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BroadbandBuyer emailsinfo@broadbandbuyer.com100%Confidence score: 100%Supportcustomerservices@broadbandbuyer.com99%Confidence score: 99%supportsales@broadbandbuyer.com97%Confidence score: 97%saleswebmaster@broadbandbuyer.com79%Confidence score: 79%it
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BroadbandBuyer addressThornton Chase, Linford Wood, Milton Keynes, England, Buckinghamshire, MK146FD, United Kingdom
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BroadbandBuyer social media
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