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1.5 182 Reviews

Zulily Complaints Summary

21 Resolved
151 Unresolved
Our verdict: With Zulily's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Zulily reviews & complaints 182

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Newest Zulily reviews & complaints

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K
5:16 pm EDT

Zulily substituting inferior products

I ordered a cute, top that was gathered in the front for $24. What I received was a plain t-shirt. I complained and asked for a refund, so they shipped me another plain t-shirt, without my consent. I complained again and asked for a refund and they gave me a credit of $10. Sorry, no refunds. My order number was: [protected].

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K
10:20 am EDT

Zulily leapfrog tv and games

first off ive had nothing but great experiences with zulily. i purchased a leap frog tv and extra remote with games for my sons birthday and the games keep crashing, its aweful my kids keep crying about it and leapfrog customer service and support have not helped whatsoever. they said there was nothing they could do, i also have a tag pen with 12 books, flash cards and kindergarten programs, purchased on ebay brand new in the box and my computers usb wont read the pen. so the books are worthless, my sons birthday presents are defective and leap frog will do nothing. im so disappointed with leap frog especially since we have a ton of leap frog products that we've never had a problem with. my problem is not with zulily its with leap frog but they said i had to contact you. i will never buy a leap frog product ever again. the dont back up their product and dont care about their customers. when i asked to speak to someone higher up i was denied and told they do not have a corporate office. my complaints fell on deaf ears and i want to send my defective leap frog products back to them. i would send pictures but i dont know how, im horrible with technology it gives me anxiety thats why i bought kid products because i thought they would be easier, boy was i wrong.

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C
6:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Zulily cancelling an order

I ordered some sheets from here. I tried about an hour later to cancel it would not let me. My thought was that the order was processing and I needed to wait for a new status. I kept checking the status for 2 days and still I was unable to cancel my order through my account. I emailed Zulily after reviewing the FAQ page to cancel my order. Mind you the order has not yet shipped. I was told they needed to contact the vendor and it would not be guaranteed. What makes me even more upset is that that same evening they shipped my order to me, so now all these sheets are on their way to my home when I have asked for them to cancel my order that had not even shipped yet. I was told it would take several days to hear about the cancelled order and then that same night they shipped the product. I will not use Zulily again.

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MariaCP1962
, US
Nov 12, 2019 10:32 pm EST

Just called Zulily customer service regarding my order which I placed November 4, 2019. Was told they can’t give me definite date as to when exactly my oder will be shipped, until they receive my order from the vendor! Then for my cancelled order (I cancelled it less than 30 minutes after I placed it), up until today the amount is still “processing” in my bank.
They charge for the shipping, yet I don’t have a guarantee if my order will actually be shipped.

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N
9:03 am EDT

Zulily dissatisfied customer

I placed an order on July 22, 2016 for two women shirts, I received one the middle of August and the other one was supposedly at Zulily ready to be shipped. I call Zulily to see where the item was...they didn't have it in stock! I had not been notified of this at all. I cancelled the order and asked when I would receive my refund, because I paid from a prepaid visa. The rep said three to five days! They claimed they sent it to the bank Aug 29..Well you can't reload a prepaid card, I told them to send me a check. I haven't received any thing, so I just lost 24.99 plus shipping! I am so done with zulily. I will never order anything else from them!

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C
7:38 am EDT

Zulily shoes - merrell

I bought two pairs of Merrel shoes from Zulily, I guess the prices are that good cause they have defects. The hiking boots, the inserts slide back almost out of the shoe, easily fixed with some glue, but the tread on the bottom squeaks on every type of surface. I bought some slip on casual shoes for work, the one shoe squeaks on every type of surface, must be a manufacture design defect, they ran a whole line and had nothing to do with them besides let Zulily buy them at a discount and then they sell them.
Will never order any more defective products on here.

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J
6:03 pm EDT

Zulily zarine comforter set

I will never order another thing from Zulily again. I ordered the zarine comforter set and it got here today and had kind of an order. I washed the set and the order was worse. I washed it 3 times and not only does the comforter stink like skunk my washer and dryer now smell. I did two wash cycles after and then did a load of launder and now my clothes smell. I am going to post NEVER to buy anything from your company on every social media I can and my 4 sister and all of are friends are going to post this too. You crap has ruined my new washer and dryer. For GOD sakes what did you send me don't you monitor the companies you represent? I am a VERY unsatisfied customer and I am going to tell anyone who will listen what kind of company you are.

Thanks for nothing

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A
12:01 pm EDT

Zulily "original price" claims

Zulily,

As a customer, who has spent thousands and thousands of dollars a year on Zulily, in the past, I am writing you today to caution you, as a company, so that you don't turn off paying customers, like myself. I write this letter in love for Zulily, and also because I am compelled as a human to say something when I see something that may be misleading, or dishonest, by a person or company, either by mistake or on purpose.

As a human being, I hold honesty above all else. I would implore you, as a company, to also do the same. As I paying customer. I would humbly say to you that being careful about being honest, or NOT MISLEADING, is MUCH more important to me then a great sale, any day of the week, and twice on Sunday.

As a Zulily customer in the past, I have often checked your prices, the prices you often print in black on your website or app that are crossed out as being, or claiming to be, the ORIGINAL PRICE of the item, or as your lawyer or company would say probably the SUGGESTED original price. The crossed out price in black sits next to your sale price in red. Often, it is very hard to check, or verify, your companies claim on "Original Price", as often the items you are selling are not in stock anymore on the brand item's website (for example NEVE), or the brand item's website is actually a non-English website (for example NIFE), or some items aren't sold via e-commerce, and many other reasons.

Now, let's not forget to mention, in Zulily's defense, all the factor's that could AFFECT the "original price", as stated or suggested by your website. First, I am a Canadian, so I always take into consideration the exchange rate, if the item is not sold on a Canadian website. Secondly, one must be able to find out and verify the original price on said Canadian website, and that the said item, was available to the open public for purchase, at that same price. Something else I must mention, is that I am fully aware that almost everthing in the world is sold, at any price, and we have EBAY and AMAZON to thank for this. For example, a movie on ebay will be for sale at a price anywhere between, $2.99 and $19, 999.00, for the exact same movie. Or for example, the same lug bag can be for sale on Amazon for anywhere between $77.00 and $366.00.

So, let's take that last example of lug bags, and expand on that. Now, if I was an honest company, and not misleading, I would NOT look to EBAY.ca or AMAZON.ca to find my "original price" to post on my website and app for my Canadian customers under your optional Canadian currency side, or the Canadian currency umbrella of your website. No, if I was an honest company, I would look to Luglife Canada, THEIR CANADIAN e-commerce website, the HOME of Lug bags in Canada, for my "original price"! You guys are NOT doing this! More egregiously, if you are OUTRAGEOUS enough as a company to look for an "original price" in a different country other then Canada, for customers who have clicked on the Canadian side of your website, you should let them know! THEN, worse yet, if you are outrageous enough to convert an "original price" found in a DIFFERENT country, back into Canadian dollars, I would definitely make this known on my website, if I was an honest company! AND NOT IN FINE PRINT. OR, also just as bad, are you getting your "original prices" from BRICK AND MORTAR boutiques that also MAY sell LUG BAGS, therefore searching Canada high and low for the smallest, most expensive, BRICK AND MORTOR boutique price, then advertising that as the "original price" on your E-COMMERCE website?

Here is a documented example of how atrocious your company is at finding and identifying the "original price" for items as stated on your website and app, once clicking on Canadian currency. Canadian public, chew on this! This morning, on March 24, 2016, WEEKENDER Lug bags were advertised on Zulily for purchase, claiming the "original price" was between $190.00 and $200.00. This is offensive to me, not to mention misleading and dishonest. I personally own many, many, weekender lug bags, some purchased from Luglife Canada, HOME of the Candaian LUG BAG and the original price for the WEEKENDER LUG bag in any color has been $129.00 CA as long as I have been purchasing from them and as far as I know. WHERE DOES ZULILY GET THE "ORIGINAL PRICE" OF BETWEEN $190.00 AND $200.00? It doesn't matter that your sale price on this Lug bag is worse today then the sale price today on Lug life Canada as you guys can advertise whatever sale you want, but don't insult our intelligence by egregiously stating "OUT OF THIS WORLD" original prices.

This is OUTRAGEOUS and makes me believe something I have wondered for a long time. Zulily cannot be trusted. I would rather be able to trust a company, then get a good sale.

Sincerely,

Your former customer

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L
9:22 am EST

Zulily horrible quality!

I was so disappointed when I received my items. I ordered two bras and one dress from Zulily. Items I received were of a poor quality, the material was absolutely rubbish. I ordered bigger size, but everything I got was way to small for me. I wanted to take everything with me on my honeymoon! Also the website claimed bras were 80% silk, but there is no way that fabric was silk! I have silk clothing, and this clothing feels like a cheap garbage bag. I'm extremely disappointed! I'll never order anything from them again!

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E
Edwina King
, US
Jun 05, 2016 4:46 pm EDT

I too had to return a top that was supposed to be a plus size 2 for $34.94. When it came the fit was smaller for a plus size 2. It took more than two weeks to get a return mailing label, I then promptly mailed it back. Then I had to contact to see why I hadn't been issued a credit, was informed that I was issued a store credit in the amount of $29.99. All I wanted was my money back and would have considered making another purchase, now I'm been forced to continue dealing with this company. Who may I say has very poor customer service. I'm a senior citizen and feel that I have been taken advantage of. I shop online quite frequently and have never run into a problem. So as a result I'll be letting my friends know about my experience with ZULILY. They don't stand behind their merchandise and the material was rather shoddy too.

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N
5:22 am EST

Zulily very disappointed

I ordered a lovely necklace from Zulily as a gift. When I received it I was extremely disappointed with the quality, it was very poorly made and arrived broken. So I immediately contacted customer care, sent them pictures and asked for help. Their rep was really nice and polite, but absolutely unhelpful. He promised to call me back later. When he did I was told that there was nothing they could do, and offered me a discount on my next order. Well, that's better than nothing, but I guess I will never use it. I don't want to spend my money on poor quality products.

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E
9:02 am EST

Zulily trying to close my account!

I purchased some things from Zulily but wasn't impressed. Everything I received was of a poor quality and some items were even damaged. So I decided to say goodbye to Zulily and asked them to close my account. They said my account would be closed within 48 hours, well, that never happened. I've been sending them messages for past month asking them to close my account literally every day! This is absolutely unacceptable! I just want my account closed! What's wrong with these guys? Horrible.

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T
3:37 am EST

Zulily poor quality

I ordered cute shoes from Zulily and when they finally arrived I was very disappointed with my purchase. The quality was great, shoes looked exactly the same as it was shown on their website, but the size was incorrect and the shoes did not fit. I decided to return the shoes and contacted Zulily customer service. After several messages and phone calls they agreed to take them back. I was told that I have to pay the postage if I want to return them. They promised to send me a return label, but it's been 10 days now and still nothing. I'll never order anything again.

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T
3:04 am EST

Zulily shipping is not free!

I ordered some items from Zulily and did not receive anything yet. Their website also said that shipping is free, but when I checked my credit card statement it showed that I was charged a shipping fee. I tried to contact customer service and sent them several messages. But every time I received the same computer generated reply! I checked the website again and no where did it state any particulars, just "free shipping". Too bad I did not read some reviews before ordering. If I did, I wouldn't have made an order. I am so angry and It's extremely frustrating writing emails only to keep getting the same replies. I really hate this company! Don't order anything from this site, save your money and time.

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T
2:40 pm EST

Zulily unethical behavior/ rip off

Buyer beware - I placed an order with Zulily (my first) received damaged product and they gave me a store credit. I placed another order, however, when I noticed the order wasn't even supposed to ship until Jan 19th, I asked to have it cancelled on Jan 10. They promptly sent me an airbill that was created but had no activity and said it had already shipped. They jumped through hoops to get the delivery moved up and had it shipped two days later directly from the manufacturer (remember I asked to cancel my order on the 10th). Jan 14, I asked them to just credit me for the remaining items because I don't care to do business with a company who operates in this manner. I was told sure thing and I would see a credit on my CC in 3-5 business days. Jan 21 No credit on the CC, so I call to follow up. Their rep Delena said there are no notes regarding my call on the 14th and my order was mostly store credit anyway so they won't issue a credit to me. Again, the store credit is from my first order where I received damaged jeans that looked to be factory seconds. So, I'm steaming and call back one more time (cause this is such fun) and give them one more chance..and speak to Lori this time. She informs me that if I wanted a refund, I would have to have requested it be done on my initial transaction. This is not noted anywhere on their web site, nor was I offered this option on my multiple calls. She said she would issue the credit and send me an email confirmation within 5 minutes. Still waiting on that confirmation 2 hours later. I spent appx $171 at this business and a lot of frustration over the cancelled product that I haven't received. NEVER again. I had to filed a dispute with my CC. I should have looked them up on the internet first.

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T
9:53 am EST

Zulily this company is ridiculous!

I wish I would have read the reviews before to ordering from Zulily. Nowhere on their website does it say it could take weeks before your order is processed. And had no idea that shipping would tae months! I purchased some things back in November and yet received nothing! Where are my items? When I decided cancelling the order I only saw something about being able to cancel within the first 30 minutes! I contacted Zulily customer service and was told that they don't give refunds! They offered me a store credit! Why would I want a store credit? I need my money or my items! I so upset and so extremely angry! This company is ridiculous and unprofessional!

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R
3:43 pm EST

Zulily order

I ordered a total of 4 items and after a month of waiting i contacted their delivery service, on trac, requesting a delivery update and i only did this after talking to 3 different reps for zulily who insisted they were shipped. Then i emailed on trac again and then i called and they said they have never received the merchandise from zulily. So icalled again (#5) and with further research by ths rep, on trac was right, zulily never shipped the order because they didn't even have it in their warehouse. Now they offered me a refund and i wanted a full refund including my shipping charges...I got it...And then they offered a credit for any new puchase, so i respectfully turned it down and said with such verbal force, "you lied to me, why would i do business with you ever again?" and i won't ! and ths bogus company wants to do business with the likes of qvc...Lol

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D
8:34 am EST

Zulily scam!

I ordered four pairs of boots on this site. I received my items and I must say quality is great. They have very nice prices and items. But then I began receiving emails stating that I had bought some expensive items and did not paid. I checked my bank account and realized they charged me for over $200. They added 15 items to my basket and took my money! I called them first thing in the morning. I closed my account and demanded a full refund. Customer service agent told he'll see what can be done. He promised to call me back within 2 days. Well, it's almost a week since then. I called again and they said the same thing. Very bad situation. I really liked my new boots and would have ordered something else. But I won't be purchasing from them again.

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R
2:36 pm EST

Zulily unauthorized credit card charges

After ordering and receiving 2 very nice pair of boots from Zulily.com. I began getting emails from them about items that I had not ordered and they were put on my credit card. I discovered these emails at 2 am after 1st receiving an email from them asking if I had changed my email address and an hour later there were 12 items fraudulently purchased on my account. I emailed Zulily and Facebooked them and called when they opened at 5 in the morning. Even after closing my account I am getting emails that the items are on their way .. I also am getting emails addressed to someone else from them. I won't do business with them again . Who needs this kind of hassle and worry ? I was given a time table of 3-5 days to see if these charges will be reversed .My credit card co. will begin fraud procedures after that If not resolved.

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R
9:45 am EST

Zulily sent the wrong product.

I ordered a short wig, what they sent me was a long ugly wig that looked as though it should be in the garbage, there was no return address, or invoice with the product for me to return the item, customer service would not answer, I sent an e-mail to the company, but got no answer. I am going to just donate the wig to the goodwill, but I will never order from zulily.com, or Dresslily.com they are the same company.

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Brandeely
, CN
May 10, 2016 9:27 pm EDT

Dear Reviewer95231
Thanks for your message.
We are really sorry that you did not satisfied with the item you received.
I am sorry to tell you that we are dresslily, not zulily.we have no relationship with zulily.
You can contact us if you have any issues.
Here is link: http://support.dresslily..com/
Please rest assured that we will check the information for you.
You are a valued customer, and we are committed to providing you with the best service possible.
Thank you very much for your kind support in our work in advance!
Best Regards
Dresslily Customer Service

ComplaintsBoard
V
11:37 am EST

Zulily clothing quality

I had heard about Zulily for a long time via facebook and occasionally browsed through their items. It all looked too good to be true. nice looking stuff for very good prices. I finally made a purchase a couple of weeks ago. When my items arrived i was hugely disappointed. The quality was not what it appeared to be in the photos. The Clothing was all very thin to the point where i held it up and i could clearly see right through it. The thread on the clothing was very weak and unraveled in places on multiple items.The boots i bought were so cheaply made Kmart would be ashamed to have them. I cant even wear them they are so bad. Never order from Zulily! Its a huge mistake! I will be be paying full price from respected designers and companies from now on because i know the quality i will get from them atleast!

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R
8:05 pm EST

Zulily clothes

The first order was quick. Quality was okay for money. That is why I ordered again . No such luck the second order. The second order took weeks. And the quality of clothes are very poor. The material is so thin and flimsy on one dress that I will have to buy a slip before I would ever wear it. You can see through it. And then one item/dress had a hole in it. And it is definitely not a size medium. It is a large. I will call the company tomorrow. I just received the items today. I do expect a refund on the postage since I will be returning a defective item. I would not recommend this company. In the photos, the clothes look very cute. They don't look the same when you see them. They are cheaply made. And the second order took weeks, as I said. I was so disappointed. I would not order from them again.

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Zulily Customer Reviews Overview

Zulily is an online retailer that offers a wide range of products for women, children, and home. The website has received positive reviews for its unique and affordable products, as well as its user-friendly interface and customer service. Customers appreciate the daily deals and flash sales, which offer significant discounts on popular brands and products. Zulily's selection of clothing, accessories, and home decor is diverse and constantly updated, ensuring that customers can always find something new and exciting. The website's mobile app is also highly rated, allowing customers to shop on-the-go and receive notifications about new sales and products. Overall, Zulily is a great option for those looking for affordable and trendy products, with a focus on women and children's fashion.
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Zulily contacts

Phone numbers

+1 (877) 779-5615 +1 (206) 724-0500 More phone numbers

Website

www.zulily.com

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