Zenni Optical — bad service/poor quality product
I ordered a pair of glasses which took almost three weeks to receive. I paid for the high index lenses (the thinnest as I have a moderate prescription). The frames are nearly the same size as my current frames. However, the lenses are almost 1/4 inch thick on the edges. They not only took my money, they gave me the cheap & thick lenses. Then, after contacting them they informed me:
"We would like to tell you that all of our lenses are polished and beveled. Concerning your case, you are authorized to return the glasses for inspection by Zenni Optical. The return address is: Zenni Optical, 27 Sunny Oaks Drive, San Rafael, California 94903.
Please return the glasses (the complete frame and lens) in their case, along with a copy of the original prescription as well as the PD (pupillary distance). It would be helpful if you would also include a note as to the nature of the difficulty you're experiencing with them. When we have received the glasses, we will evaluate and inform you the findings by email."
So, they in effect told me I not only have to PAY to ship them back, that I am only worth an "inspection" to see if I deserve what I paid almost $110 for. Then, to finish they will EMAIL me their "findings". I am left wondering if they would actually charge me for return shipping to get my glasses back. I won't wear them. The unfinished edges allow a magnifying glass effect and catches the light/sun.
As for my other glasses, I bought them at another online retailer and they are same size and the glass edge is PAPER THIN. The wall street journal review was right. Go search elsewhere, they are a scam.
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