The complaint has been investigated and resolved to the customer’s satisfaction.
I ordered 3 frames (only) from Zenni - #605225, #430023 & #453415.
Two pairs were delivered to my address in Australia within a week however they did not look anything like any of the pairs I ordered.
I rang the customer service line who asked me to email a photograph of the glasses delivered.
I duly sent the email with the photo.
In an email the next day Zenni asked me to return the glasses and they woul dprovide me with the correct frames.
I replied that I would not be wasting more time or money dealing with such a company and would try to arrange a refund of the payment with Visa.
I believe the company is nothing more than a scam.
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
2 comments
My family members and I have made four separate orders for three different prescriptions all of which arrived ahead of time and in perfect condition as ordered. We could not be more pleased with their excellent products and propmt service. We will order from Zenni Optical again and have recommended them many times.
I have an extremely strong prescription in my left lens and Zenni was able to make glasses that I can wear for about $50/pair. In a brick and mortar shop I would have paid $400-$600 per pair for this quality. I'm so glad I didn't let the optometrist scare me off from ordering online. Zenni's shipping was quick (within a week, including a holiday weekend), I got exactly what I ordered, and before they sent the order they even e-mailed me to confirm the prescription was entered correctly because it was an unusual lens. I was very anxious about ordering online with Zenni but now I'm very glad I did. Without Zenni I would not have been able to afford the glasses I needed to see clearly while driving. I was even able to get sunglasses for the first time in my entire life.