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Smule

www.smule.com

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1.0 6 Complaints
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6 Smule Complaints

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Verified customer This complaint was posted by a verified customer. Learn more

Smule I tried Smule and it's a real bummer that there's no way to cancel your subscription

I tried Smule and it's a real bummer that there's no way to cancel your subscription. It's like they trap you into paying forever. I mean, come on, give us a break! I just wanted to try it out for a bit, but now I'm stuck with it. It's so frustrating. I wish they would make it easier for people to cancel if they want to. It's just not fair.

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Verified customer This complaint was posted by a verified customer. Learn more

Smule I couldn't fit everything here, so check out the Word doc I made

I couldn't fit everything here, so check out the Word doc I made.

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Verified customer This complaint was posted by a verified customer. Learn more

Smule I've been using Smule for like 10 years now, and I just found out that the prices for this thing are all over the place

I've been using Smule for like 10 years now, and I just found out that the prices for this thing are all over the place. Can someone please explain why me and my buddies are getting charged different amounts for the same stuff? I need answers ASAP.

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Is Smule Legit?

Smule earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Smule to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Smule is known for their high standards and safety. If you're thinking about dealing with Smule, it's wise to check how they handle complaints.

Smule has registered the domain name for smule.com for more than one year, which may indicate stability and longevity.

Smule.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Smule.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Smule.com you are considering visiting, which is associated with Smule, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Smule's website appears to be focused on art and entertainment. While this can be a great source for finding creative inspiration, it's important to verify the legitimacy of the site and its content before investing time or money. However, it's important to take the time to research the site and verify its legitimacy before making any purchases or investments.

Smule website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Smule has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 6 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Smule protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Smule. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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Verified customer This complaint was posted by a verified customer. Learn more

Smule I paid for VIP MEMBERSHIP for 10 years with this Smule sing app

I paid for VIP MEMBERSHIP for 10 years with this Smule sing app. It helps me in recovery after stroke. I woke up yesterday to an email saying your account is frozen. No explanation as to why or what. I knew I have not been in the app much as I am trying to recover from bronchitis. So, I called them and left a voice mail. They did not return my call. I also sent a return email to them, which they did not respond to. I am puzzled about this and annoyed. I have done nothing wrong. They have told me nothing and my account is frozen. I sing with my friends and family who cannot even see my page to find and listen to our previous duets. I want my service I paid for. Please have them deliver as promised.

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10:56 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I pay a VIP membership that allows me to open duets that others may join. If you don’t purchase a VIP membership you cannot open duets you can only join. The other day Smule arbitrarily made a decision to close the open duets after 7 days which is something Smule did several years ago and then changed to leaving duets open indefinitely, until the other day...

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12:09 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Smule unauthorized charges

I have contacted both Smule and Itunes without any luck. Basically Smule was charging us for subscriptions we never ordered. We would download a free version of an app and they would start charging us for a subscription. The subscription never showed up on our itunes account under subscriptions so we were unaware that they were doing it for months. They charge $377.36 before we noticed. Itunes refused to credit us anything older than a month.

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Overview of Smule complaint handling

Smule reviews first appeared on Complaints Board on Nov 17, 2017. The latest review I tried Smule and it's a real bummer that there's no way to cancel your subscription was posted on Aug 15, 2023. Smule has an average consumer rating of 1 stars from 6 reviews. Smule has resolved 0 complaints.
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