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Reviews and Complaints

We bought a Frigidaire Single Wall oven from LOWE'S in April; it was finally installed thjis past week. In unpacking the instruction manual, and all the other paperwork, I noticd the 'advertised' Air Fry cooking tray was not in the box. I 1st tried contacting Frigidaire via phone; a non-english speaking person told me, it was LOWE'S responsibility to furnish the Air Fry tray. After a LONG conversation with LOWE'S, they gave me am [protected] telephone number, which when answered (again, by a non-english speaking person) they gave me a different number [protected] (Frigidaire 'help line').. After waiting 30 minutes, the phone went dead. So, I tried the Frigidaire 'chat' line; same runaround, and gave me the 800 number again. Frigidaire customer service is a JOKE! The last call said I would have to purchase thr Air Fry Tray (it is $79.99 on Frigidaire web site).
Do NOT buy anything from Frigidaire. Their customer service is nonexistant!

If anyone is up, we could use some prayer. Do you want the long or short version?

We made it to our hotel a little before 11 pm. We’re tired and a little stressed due to the rain and being in an area we don’t know. So we were looking forward to getting some rest so we could finish our trip tomorrow.

So I made the reservation while Ron was driving so I had to go in and sign the paperwork. I had to go in the other side of the office, I guess it was the night shift way. So I did. I rang the bell. A lady came and I said I had reserved a room. She then asked for my od and credit card so I put it where she could get them from the window. She took them out of my sight. I didn’t like that at all. If they’re going to do transactions from that room they need to be able to do it within the customer view. Too many scammers out there. She came back 3 or 4 minutes later and put a paper through the window and asked me to sign it. I did. Then she said meet me on the other side and pointed like toward the regular office door. (Now mind you, I still didn’t have my if or credit card back. But I went there. A couple minutes later, I saw her through the glass and she’s pointing further down. And the only thing further down we’re guest doors so I had to go back and say what (something like this 🤷🏻‍♀️) through the glass. She huffs and then finally opened the glass office door she was in. And practically threw my id, credit card and room keys at me. She said you forgot your cards and need a key to get in. I said I know, that’s what I was waiting for from you.

So we go find our room. And when we go inside, I have never seen a filthier hotel room! The bed was made but everything was filthy. Including the bed. I will get to that in a second.

I have asthma and the whole bathroom ceiling was riddled with black mold. I could feel that part when I walked in there. There was someone’s socks in the night stand drawer. All the walls were all messed up bad. I mean, I know things happen, but this was a lot. All this damage and they don’t fix it, just keep renting it out to the next person?

The sink had a huge crack in it. The ice bucket lid was so sticky and filthy. I’m not even sure when it was washed last. I pulled back the sheets on the bed (we do this everywhere we stay to look for bed bugs). No bed bugs (that I saw), but what are all those little spots under the sheet? There were stains of some sort on some of the walls.

We asked for a non smoking room but Ron says it smell d full of smoke and on the register for the cooling unit, it looks like a cigarettes burn mark.

Ron dropped his keys and they slid under the bed, and when he looked under the bed to get them, there was an old McDonald’s bag under the bed.

Ron tried to use their phone to call the front desk, and it didn’t even work!

So we used our cell phones and called the 800 number. They said they couldn’t help us. They gave us guest relations number for the morning and then transferred us to the front desk of this hotel.

A man answered, Ron tried to tell him what was going on, and try to get a different room or a refund, Ron barely finished one sentence before he was interrupted and the man said I can’t do anything tonight. You have to wait and talk to the manager between 10&2 tomorrow. Then he hung up on Ron.

So we called back the first 800 number. They said we unfortunately would have to wait for guest relations. They can’t do anything like that from their end. She said the best thing to do is to walk to the office and talk in person so he can’t hang up on you again. So that’s what we did.

We get there. He comes to the window and we tell him who we are and what we needed and he wouldn’t really let us explain anything. He said I already told you. I can’t do anything for you tonight. And then he walked away.

So we rang the bell again and Ron said we need a refund or a different room. He pointed at the sign that said no refunds. Then I said I never heard of a hotel who at the very least wouldn’t at least exchange a room in a circumstance like this. He said I already told you, I am not doing anything for you. Talk to the manager.

We went to the car and called the police to see if they could help us and they said they couldn’t. Because it’s a civil matter.

So it feels like we’re being held here against our will until we can talk to the manager at 10 am and/or guest relations at 8 am. If we got a refund, we could go down the road a little further and just get a new one. We cannot sleep in that room. So now we are going to try to get a few hours sleep in our car parked right in front of “our room”

This is from my wife’s post on Facebook have pictures to show as well. I hope this gets enough negative responses from people

That they will be forced to go above and beyond

Alanta/Smyrna Red Roof inn

2200 Corporate plaza Smyrna Ga

This staff was just as nasty

Subject: Urgent Request to Remove Slanderous and Dangerous Review

Dear [Owner’s Name],

I hope this email reaches you well. I am writing to bring urgent attention to a serious matter regarding a review on Yelp that violates privacy and endangers the safety of one of our employees.

The review in question includes sensitive information about the whereabouts of an employee who is under a court-ordered protective order in the state of Texas. This disclosure is not only slanderous but also poses a significant threat to their safety.

Despite multiple requests to have this review removed, Yelp has not taken any action. Furthermore, the reviewer has refused to remove the content, acting out of personal vendetta. The safety of our employee is paramount, and allowing this review to remain public jeopardizes their well-being.

We kindly ask for immediate action to remove the review as it clearly violates Yelp's content guidelines, including policies around harassment and the posting of private information.

If further context or documentation is needed, I would be happy to provide it. Thank you for your prompt attention to this critical matter.

https://www.yelp.com/biz/goodhood-dallas-5:
Padi S. Review with the title: "RUN AWAY! RUN AWAY!
DO NOT USE THIS "COMPANY"!

I am at a loss for words on where to begin. The experience with Sam was nothing short of a nightmare. Here is a summary of the events that transpired:

I initially requested for my washing machine to be fixed on Friday. Sam said he could come on Saturday, which did not work for me. So, I asked if he could come on Monday instead, to which he agreed and we settled on a 5 pm appointment time. However, yesterday (Monday), he called me at 3:30 pm insisting he was on his way, despite our agreed-upon time. When I reminded him about our arrangement, he became hostile and demanded to repair it immediately as he was coming from Richmond.

I told him I was still at work and that my son would be there to meet him. However, he called me after 10 minutes asking if I was coming and displaying an aggressive attitude. When my son arrived, Sam proceeded to inform me that a sock had been causing the issue with the washing machine and that he had fixed it, demanding $150 for the service - almost three times the initial quote. When I questioned him about the sudden increase and asked to be notified before any repairs were made, he turned even more aggressive and refused to leave until he received the full amount.

After attempting to negotiate and even upping the payment to $125, I eventually called the police. Subsequently, Sam left but continued to harass me with phone calls. Unfortunately, the washing machine still remained faulty after I had paid him $70, leading me to believe that he had not conducted any repairs at all.

In summary, Sam, whose full name is Lahoz Samuel Alcantra Perez, is deceitful in his pricing, unprofessional in his conduct, and fails to carry out the necessary work. I am now left $70 poorer with a dysfunctional washing machine.

I just posted a review of my disastrous experience with Climatech Inc., a heating and cooling company here in Los Angeles CA. After about twenty minutes of posting the review, I logged back to Yelp.com to see if it has been posted. I discovered it was posted with my name but my location was changed to Montebello, CA instead of Tarzana or Los Angeles CA. It also shows the date of my review as August 21 2023 when in actuality it was today February 22, 2024.

I am contacting you- Yelp and requesting for an explanation as to why this misleading information is being attached to my review of this company which makes my review ineffective. I need customers to know and be aware what they are getting into if they choose to hire this company for their heating and cooling systems issues.

My name is Regina Chinweze

My email address is [protected]@regicpa.com.

I need an explanation as soon as possible so that I can determine what my next course of action should be.

On January 12, 2024, I corresponded with Mr. Mickey Rogers, who verified my account and provided reassurances that the $300 in free ads would not be billed to me until I reached the specified threshold. I made it explicitly clear during our conversation that I did not wish to pay for any ads at that time and, consequently, refrained from providing my credit card information. Mr. Rogers assured me that I would not be charged until the threshold was met.

To my dismay, I recently discovered that I have been billed $157.21 from January 12th to January 20th, 2024, despite the assurance that no charges would be applied until the threshold was reached. This discrepancy has left me feeling both frustrated and misled, as I believed Yelp would work towards achieving my business goals before any charges were incurred.

I find this situation to be highly dishonest, and it contradicts the terms that were clearly communicated to me during the account verification process. I value transparency in business transactions and feel that I have been unfairly treated in this instance.

I submitted the Payment Inquiry Form to Ylp for a request for an immediate refund of the charged amount, $157.21, as it contradicts the terms agreed upon during the verification process.

I called and emailed customer service several times including Mickey Rogers. I asked them several times to listen to the recording. They just responded with: "After further investigation on your account, we’ve determined a refund is not warranted at this time. We appreciate your patience in waiting for a decision.

We will not be issuing a refund for services delivered as these programs are self-managed and numerous resources are made available regarding the products purchased as well as the ability to stop services at any time within your Yelp for Business Owner's Account."

They did not acknowledge the recording to confirm my claims.

Based on my further research after looking at how to resolve this, in my dismay, I am not the only one have a very similar case.

Very unfortunate that Yelp has decided to operate its business this way.

Ultimately, I want my refund. Period!

In August, I accepted your $300 credit for services and said that I would not pay anything for services just wanted the free offer. My account was set up with that understanding. I set it so it wouldn't go over the $300 for the month. I did not okay any upgrades just was using the free $300 credit. I cancelled the services when my balance said $0 and I still had $45 in credit for my account (in September). I spoke with someone over the phone to cancel and was assured that my account was $0 and I would owe nothing per the balance being $0 although they told me I still had a $45 credit in my account. I told them to just cancel it and I wanted nothing further to do with them.

In October, they bill me for $55 all of a sudden. My account was $0 when cancelled and had a credit. They added something to it after the fact and are trying to scam people. They have done this to several people and have poor reviews. I want them to clear out my account to a zero balance and leave me alone! They still are trying to get me to sign up again for another $300 credit. Sheesh! Apply that to this bogus $55 charge and leave me alone. I will NEVER use your services. I never got any business from it either.

On 11/9/23 I opened a YELP business account. I was contacted by Account Executive Chase W. several times by email and phone. We spoke on 11/17/23 at great length (2 hours) about my business. He helped with organizing my page and providing pictures. I was very impressed at the level of care and service I was being provided with. He told me about the advertising "special" they were running to receive an additional $900 of advertising over 3 months. I informed him that I was not interested in any paid advertising at this time as my financial situation was unstable (I shared with him that I had lost both my mom and my job in 12/2022, and then my dad in 5/23) and was just now focusing on and seeking ways to grow my business. He provided statistical information for the number of people who were searching for the type of services I provide over the last 30 days in my area and said he believed advertising would be profitable for me. I told him, again, that I was not in the financial position to pay for any advertising at this time but would like to consider this in the future. He told me we could put the ad together and "run it for a week to see how it does". He told me if after that time I felt it was not a benefit or if I felt "he wasn't doing his job" I could cancel it. I told him I'd be willing to do this only if there would be no cost to me. He said there wouldn't be any charges until 12/1/23. I can't even recall the number of times I mentioned that I could not financially commit to anything. He made it seem as though this little trial time was something to do to test the waters. Unfortunately I decided to put full faith in the fact that he cared about my business and its success and give it a trial run. On 11/21/23 I sent Chase W. an email stating that "my bank notified me that there is an $85 charge from Yelp pending". I told him I wanted to cancel my advertising campaign immediately to which he responded "that is actually not a charge. That was a hold and will be back into your account in 2-3 business days", further stating "I am, personally, not allowed to go into your billing and cancel. If it's me you don't want to speak with I can guide you to the right place. In the previous email I sent you, there was a customer success number at the bottom. That number to "Customer Success" is [protected]". I had never been informed that any type of "hold" would be placed on my account. I felt deceived and misled. He was able to help me set this scheme up but unable to help me shut it down. I went on line and did it myself, manually on 11/24/23. On 12/1/23 I received an email stating I had a balance due of $104.44 and that my automatic payment was declined. I forwarded that email to Chase W. and asked if he could help me given our earlier discussion. He never responded, at all...no phone call, no email. On 12/5/23 I sent him another email and again, no response. On 12/7/23 I was sent an email from Yelp Finance again saying I still had a balance owed of $104.44. I responded to them restating my discussion with Chase and requesting they zero out my balance as I did not believe I owed this based on my conversation with Chase W. On 12/11/23 I received Finance's response which said "To clarify, the current balance on your account is $104.44, which is for services rendered from 11/17/2023 to 11/21/2023. The program you previously selected had a maximum monthly spend of $450.00. After reviewing your account, we have determined these charges to be valid". On 12/15/23 I received another email informing me that I still owed the amount. I responded on 12/16/23 with the following: "I am disputing this charge and will not be paying it. My bank has been notified that this is NOT an authorized charge. When I spoke with Chase W I indicated to him that I did not have any money for advertising. He told me we could run it for a week, see how it does then cancel or proceed with a monthly budgeted amount. I cancelled after 4 days. I feel as though this is very deceptive and took advantage of me at a time I very clearly indicated is financially difficult. I am certain you are capable of helping me and are able to clear this balance." I received no response to this last email. However, today I was informed that Yelp successfully withdrew the amount of $104.44 from my bank account. I

Just got burned. They automatically added extra services I did not chose, and no confirmation or message send to my email for extra. This happened for 2nd time in 2 months. Previous month I called and disputed extra charges and they agree to refund. I receive nothing despite they said i was refunded. Now I was charged again extra 150$ and after I disputed the charge, they said this extra pick is made by me and they can't do anything. This is scam. Also, their system removed all my positive review 4 months ago by stating they computer decided to remove them and they cant do anything. I asked them to investigate the review because they were from real customers and real jobs, but they refused.

Please take down the review written by me about Dr Shannon Chandler. The complaint was really about the Visionworks part of where she works as a totally independent contractor. My complaint was resolved and I want it taken down at once. This was a yelp review in Las Vegas for the Blue Diamond store. Can anyone help me do this ? My email is [protected]@yahoo.com. Please help!

I placed an order online on 11/23, I selected the delivery date from the options shown by Yelloh. I selected 11/27, I received a confirmation email stating my delivery will be delivered 11/27 between 9 and 6pm. Perfect.

Today is 11/28 and no delivery. No email, no call, no text.

I have tried to contact Yelloh by phone - No luck there. Its an automated response and regardless of what option you select you are told to go to the App or Website.

Disgusting customer service

I opened my biz page 2 months ago. 1 month ago they offered me 300 dollars for yelp ads to use during a month.

I used, wasn't much help, but after that they charge me 151,00 in my card without being clear about it.

I want a refund, but when I called they said they couldn't refund, instead they could give me more free credit to keep using their ads.

I can't really afford this extra charge right now and feels completely unfair to not be able to solve it!

I recently moved from Virginia to Scottsdale, AZ with North American. I have not received several boxes that I personally packed and taped with instructions on the outside. Also, one of the packers decided that he needed my jewelry more than I needed it. I packed and taped the boxes closed and told the packers that they would go in the vehicle I was driving across country. I lost wedding for my husband and myself plus several expensive items. I was assured by Joe that I wouldn't need any extra insurance since they have NEVER had a problem! I also had two different job numbers 8385495 and move number 6474687. What a mess this company is in. They are liars and they hire crooks to come in and pack one up. Since they took everything out of boxes that I packed and put the stuff in their boxes (I assume so they could charge me extra plus could look through my personal belongings and take what they wanted). Plus they charged me thousands of dollars extra for all the extra boxes. They indicated I would NOT be charged for anything I packed myself. I moved two bedrooms and three bathrooms!

The results from Yelp advertising are fake. They basically told us we received over 60 customers in one month from their platform ads when we received zero. Then they had to tell us our Yelp Deals resulted in many new customers via an email, yet we never had any Yelp customer buy any deal whatsoever.

How can you trust reviews from a provider that cannot be honest?

Stay away from Yelp. They will promise you the world and deliver nothing.

Hello, my name is Gregory Dahl, VP Cielito's Cleaning Service, Inc. located in Plantation. FL. Our company has used Yelp! for paid and non-paid subscriptions for at least 10 years. Fortunately, we survived the pandemic so there were periods of time when the company flourished, and we could afford expensive advertising.

A month ago, I decided to pay Yelp! again and was excited to obtain fresh commercial cleaning accounts! Today I experienced the loudest, rudest and disrespectful customer service representative of any company I have ever witnessed. His name was Sean and I called at 11:37 AM Pacific time on 10/25/23. He screamed at me because my blood was boiling regarding only having 3 Yelp! reviews being spotlighted with a 3.7 rating. We have 26 more 5-star ratings under non-recommended reviews. The problem is that Most prospects looking for the best cleaning service and stumble across our listing, see only 3 reviews with 1 fraudulent 1-star review from 10 years ago. This simply won’t be tolerated! If you are to look at the only 1-star review, it is obvious that it was done out of malicious intent. He says that I promised him that we would clean a condo in Key West, Florida which is a 5-hour drive from our office.

Our listing clearly indicates a 20-mile service radius. What Sean didn’t consider is that no human being should have to suffer and endure unprofessional SCREAMING, especially me with a Bi-Polar 1 and asthma disorder on government disability. I was so shaken that my wife took me to University Hospital (Pavilion) for a psychiatric evaluation. I will be cancelling my account as nobody in Yelp! customer service (14% customer service rating) cares.

So I was awake in this morning at 8a.m. Bye I Yelp representative.instead of 9am and as our conversation started, I told her if she was going to request money at the end don’t even bother with this conversation and she just kept on and on and on and on finally after she goes and has me go to a different website she comes back and has me feeling louder form and then the next stage what’s my credit card information what do you know it’s not get that people don’t have money and you want us to create bills so we have to pay you. I was like very upset because I told her in the beginning of the conversation that if she was going to request money, don’t even bother with this conversation . I also told her I just re-started my business two days ago so she was acting like I wasn’t getting any hits, but what she didn’t realize that I was already on Facebook and having Facebook do my advertisement. but then again, I was like upset because I told her in the beginning I did not have the money to advertise with them at the time. if somebody saying no, they mean no quit pushing them to do something that they can’t afford.

Coggins honda in bennington, vermont sold me a $17,000.00 used honda vehicle and the engine blew up in 1,500 miles and the warranty they sold me did not cover (3,000 mi warranty). I am out over $23,000.00 (trapped) because coggins honda in bennington vermont sold me a lemon and there are no lemon laws in vermont. Do not buy used vehivcle in vermont

I recently looked at the reviews for my company on Yelp. There are only two and both are one star. I clicked on the "not recommended" reviews and there are four more, all are 5 star reviews. None of these are included in the average star rating. Yelp claims that its algorithm only includes reviews from people who have a social media presence. I recognize the names of the four 5 star reviews and they were in fact customers of mine. I don't know and couldn't care less what their social media presence is. They are valid reviews.

Yelp claims it cannot override their own algorithm. I find that hard to believe. So, I called and ask them just to remove my company page altogether as it is doing more harm than good. They said they couldn't do that either. Not sure what kind of company can't control their own processes.

I have a business account page with Google and I don't have any of these problems. My company has 158 reviews on Google, all but 2 are 5 star.

Received a home cleaning from this company in June 2023. Did not like the job performed, so cancelled the cleaning plan. I am still getting charged every month for this service, even though I cancelled the plan. what I did not realize was I also had to cancel the membership. I didn't even know i had signed up to be a member, I just wanted my house clean. I supposedly signed up for a 6 month plan, which ends in December 2023. the company said for me to quit now, I would have to pay $200+ to cancel the membership. Has anyone else gotten stuck with this crap!

They are going to still charge me for the next 3 months for the membership, even though no one will be cleaning our house.

Yelp contacted me to try to pay for their advertising. Close to that time, they got my info over the phone and apparently signed me up for some time. I believe they knew an opposing party or opposing attorney was going to harass me via their site, and they wanted me to pay to remove it. The opposing attorney or party put up a fake review anonymously saying that I didn't understand HIPPA.

Yelp knows that I could not be violating HIPAA because I am not a dr, medical professional, nor do I represent them. They are leaving it up to either get money or harass me. There is zero way this review could've been an actual client, and they know it. If it were a client, then I would know their name. This never happened with a client. Yelp knows this is harassment and threats and defamation from someone with a conflict of interest. There is no way it could be a legitimate review. I have explained, over and over again, but it is like they think it is some type of joke, and the more upset I am, the funnier it is to them. I logged in to stop them from charging me more money, and the site made me agree to some terms I never agreed to before. They signed me up over the phone so that their arbitration clause doesn't apply, but they tried to make it apply to me after the fact. They know what they are doing. It's not a mistake. They are complicit in dishonest conduct, and harassment. They need to be stopped, but no one can seem to stop them. They sought me out so I believe that FL law applies.

I signed up for a free account on Yelp. I have a small home-based business. After signing up I was inundated with calls and emails about running an ad. One salesperson who called me assured me that this was a win win deal. I would only have to pay $5.00 if a person clicked on my business name for more information, Of course, I have no proof of how many clicks there were, All the information about how to contact me, and where I am located is on the search page. So a customer doesn't really have to click for information. But I can assure you I never got a customer from it. I always ask how people find me and the answer is always Google. So, out of 23 clicks they say I got, not one person called me. Seems odd to me. The salesman assured me that I would get responses, but I didn't. Every day I would check my Yelp account for how much I owed, because the salesman said there would be a running tally and I could quit any time, and all month since the beginning of my ad run, it said .00. It said that until the last day of the run and suddenly it was $89.16. Ads are not taxable, so how 5.00 a click became 80.16 is beyond me. The ad was supposed to run from July 13 - Aug 12. However, they bill until the end of month and then continue. I cancelled on August 6th. This morning I got a bill for another $30.02 that was paid by my Visa debit card. Again, ads are not taxable so how is 30.02 $5.00 a click. and, once again I got zero calls from Yelp viewers. The bill doesn't state the number of clicks, the time of the click, and where the click originated from, so how can you tell if they are being truthful. I feel I have been scammed. I tried reaching out to the salesman who said, " if you have any problems blah blah blah, call me at (number). I called the number and it was not in service. I filed a complaint with Yelp and asked for a refund, but I was turned down. Most months I don't even generate $150.00 with my at-home business, so I lost a months' worth of income with the ad that produced absolutely nothing. I told the salesman that my business was very small and I didn't think an ad would really be beneficial, but he kept pressuring me. I thought I would try and if I wasn't happy, I could call him and have him cancel my ad, but it didn't work that way. I did ask him how I would know how much money I owed on a daily basis, and he told me there would be a daily running tally so I could see how much of a tab I was running. There wasn't. 23 clicks and not one customer? Sounds fishing to me. In the screen shot on my account it says there were:

179 impressions = Impressions count the total number of times your ad is shown. This includes search result appearances and messaging leads.

23 page visits = Page visits are the total number of times someone accessed or viewed your Yelp page.

4 leads = Leads are the total number of Directions & map views, Calls, Messages, and Website visits you get.

1 call. It's really hard to believe out of 179 impressions, 23 page clicks, 4 leads and a supposed 1 call... I got zero customers.

I had to fill out a refund form to ask for my money back and I was told I would get a response within 48 hours. I filed it on August 6th but didn't get a response until August 22nd. It was rejected. I'm sure I won't see any refund, but I feel better writing a complaint about it.

Thank you for your time.

Yelp sales person

Joe Dean (he/him)

Elite Account Director, Yelp Inc. | P: +[protected]

Has misleaded, misguided and over a phone he lured and tactically enrolled my business to many paid services without explaining its cost implication and by keeping me in dark. He offered some free package for one things and present case that for 6 month or 1 year everything is free over a call and literally cheated by enrolling my businesses for many paid services. When i realised, i have been smartly cheated by this fraud person, i emailed him couple of time, he never responded to single mail. I have raised my official compliant on yelp support and awaiting final action on my case.

I stopped all enrolled services on 6th july 2023, raised alarmed but still some more funds got deducted from my credit card toward fees.

I dont understand why business need to cheat customers in such a way ?