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Yelp.com Customer Service Phone, Email, Contacts

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4.4 1092 Reviews

How responsive is Yelp.com's customer service?

20 Resolved
166 Unresolved
Poor 🫤
Yelp.com is a rare visitor on ComplaintsBoard, so the pace of resolving complaints leaves much to be desired. We believe they should spend more time and effort on reviews to naturally grow customer loyalty. As for reviewers, we'd advise carefully reading existing reviews to understand what to expect. It's also helpful to go through the few complaints that Yelp.com has already resolved to get a clear picture of their customer interaction and potential challenges in resolving your personal issue.
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Yelp.com reviews and complaints 198

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Newest Yelp.com reviews and complaints

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I
5:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yelp.com Yelp business policy

I signed up yesterday for my business on Yelp and found out today that I cannot remove my page. How is this legal or ethical? One of their business customer service people called me today and asked if I had any concerns. I explained to her that I am worried about fake reviews that could cause harm to my business and the first fake review I get I'm pulling my page off, she told me I can't do that. How is that possible? It's my business, I own it I pay all the taxes and I have every right protect my business from defamation and libel I've every right to protect my livelihood. On top of that, the young lady that called me her name is Chastity, completely dismissed my concerns as if it's not important!

Desired outcome: Remove my business page from the Yelp platform.

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7:32 am EDT
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Yelp.com Posting fake review - Land O Lakes Moving

Yelp has blocked real reviews and allowed fake ones. They call me regularly to buy ads from them, but won't fix this problem.

For example, on Land O Lakes Moving, there is a fake negative review from Nermeen C that is exploding with extremely slanderous comments. She references an email and 2 pictures. Her comments and what the email and pics are, are completely different. Her comment says we admit guilt. The email did not do that. Her comments say we destroyed her floor, and will destroy others homes. You can barely see the small scratch on her floor, in her posted pictures. She states the owner came to her house and threatened her. I am the owner. I was home in St Petersburg all day.

This fake review hurt our rating tremendously.

Desired outcome: Remove fake review.

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10:50 am EDT
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Yelp.com Subscription

Yelp gets you on the credit, then you get a bill for 500 or more, then you cancel, then they keep charging your card, then your business all of a sudden has a bad review and your overall rating is down to 1, this is enough to destroy your business and reputation, something has to be done with the power this company has over other companies who don't fall in line

Desired outcome: YELP NO LONER IN BUSINESS, FINED BY THE US GOVT, PAY RESTITUTION FOR PEOPLE WHOS BUSINESSES THEY DESTROYED, NEVER BE ABLE TO HOLD A CORPORATE LICENSE AGAIN

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5:45 pm EDT

Yelp.com Yelp company

I am sending this text to complain about your company’s manner of allowing any individual or a competitor to tarnish the reputation of a respectable company by simply posting an untruthful review. I am the president of SAEI Company in business since 1978. I have noticed that , in the past several years, Yelp has kept the false and negative reviews of our company and refuses to post many good reviews by our clients.

How do we correct this oversight?

[protected]@hotmail.com

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6:31 pm EDT

Yelp.com Mortgage broker advertising

Hello,

I purchased the services from YELP and canceled it just in two weeks. Still, they kept advertising and charged me. Though the account was canceled on April 13, they have not refunded the ariers. instead of that, again this month, I received an email asking for payment for the current month of May 22. Not sure how to cancel this company with the lowest possible ethics?

I have attached two photos herewith.

Desired outcome: full refund as not a one lead was generated

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6:23 pm EDT

Yelp.com Setting up a FREE yelp page

On March 17, 2022 on the phone I worked with one of the representatives of Yelp to help me set up my yelp page. When asking her if my yelp page is free, and she replied yes the service is free.

Little did I know, every item on my page such as a slideshow, adding a logo, or putting a reply email or phone number there is a monthly charge for it. I kept telling her I DID NOT WANT TO PAY ANYTHING for this page, as most of my friends have a free yelp page and all that I wanted is apage so people could find me. I teach piano lessons.

Next thing I know, I am being charged $266.79 for ads.

when asked for details, this is what I got:

Logo View Details

Logo

Charge for March 17, 2022 - March 31, 2022

$3.51

Business Highlights View Details

Business Highlights

Charge for March 17, 2022 - March 31, 2022

$7.02

Business Portfolio View Details

Portfolio

Charge for March 17, 2022 - March 31, 2022

$7.02

Business Posts View Details

Yelp Connect

Charge for March 17, 2022 - March 31, 2022

$21.06

Call to Action View Details

Call to Action

Charge for March 17, 2022 - March 31, 2022

$7.02

Slideshow View Details

Slideshow

Charge for March 17, 2022 - March 31, 2022

$3.51

Restrict Competitor's Ads View Details

Restrict Competitor's Ads

Charge for March 17, 2022 - March 31, 2022

$7.02

Clicks Advertiser View Details

Yelp Ads ($450.00 budget)

Charge for March 17, 2022 - March 31, 2022

$210.63

Clicks Advertiser View Details

Yelp Ads ($300.00 budget)

Charge for March 17, 2022 - March 31, 2022

$33.55

Promotion

Charge for March 17, 2022 - March 31, 2022

-$33.55Close details

Please be aware that the representative speaks in such a way that they don't really answer the question directly. I am certain other people are as confused as I am when they get their bill.

I do not know what the $450 budget for YELP ADS is, nor do I know that the $300 budget was or is. It is just so confusing and there is no way for me to know what they are referring to about yelp ads, etc.

I think it is deceiving salesmanship and is intended to confuse the person who just wants to set up a yelp page. The rep should have mentioned that there is a monthly fee for certain items on the page, and that there are hidden charges such as YELP ADS. Instead they say things like you are getting a $450 budget credit, and then you find out later you went over that budget which in my case was $210.63 but I have no idea how they got to that number and there is no statistics on that. Is it just made up?

And then what was the $300 budget credit, and how did I spend that and get charged an additional $33.55 which I think they reversed the charges on.

I am reporting them because, even though I spent several hours on the phone with the person(s) able to give me a refund, they said they listened to the call which was over 2 hours for the set up, and the rep was saying things like paid advertising and a budget. When I asked them if they heard the part where I said to the rep, Please be sure I am not CHARGED for any services, and she said, " Don't worry about it". That part they said they didn't hear.

Seems to me I was deceived by salesman language that is meaningless or is made unintelligible by excessive use of abstruse technical terms; nonsense: and I am asking for a refund.I am a sole propreiter and they worst part is that I didn't get one client out of all this, because upon the first set up, I didn't have my phone number on the page, as the rep said to leave it as an email, and the people emailed through YELP, and I didn't get any of the messages. What a marketing MESS!

Desired outcome: A FULL REFUND in the amount of $266.79 and my PAYMENT CARD REMOVED from their file

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C
10:22 pm EDT

Yelp.com Unaccounted bank charge

After I intaglio setup a Yelp account online, someone from Yelp contacted me, offered me promotions, and then helped me for about an hour setting up my Yelp page. He told me I get $400 of free credits. Stupidly, I gave him my cc number to have in storage. Guess what charge was thank G-d declined by Chase a few days later? A $413.99 charge from Yelp. I declined the charge and got a new card. Today I got a call from another Yelp rep who asked what the story was with the payment, and when I told her off, she told me she'd cancel it. She even sent me an email to show the cancellation. Well, what do you know? Once again I got a $413.99 charge from Yelp, this time on my NEW card! I never gave them the number! This time I'm putting up a fight. Tomorrow is off to making a call to the bank claims department to find out how they got my new card number

Desired outcome: My desired outcome? Stop charging me for a service I didn't ask for. If you tell me it's free or it's being cancelled, don't lie through your teeth.

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C
CD Gant
, US
Nov 29, 2022 3:12 pm EST

Similar experience. Yelp sales person promised with credits 3 months free advertising. Then I ended up with $1200 in charges on my CC the first two months. No increased business.

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D
3:22 pm EDT

Yelp.com Yelp Business

April 4, 2022.

I posted a business ad using Yelp using a promotion, so no initial charge to me. After a few months, it yielded no business I stopped the subscription before it started charging. I then noticed two charges for a total of just under $300. I called them to let them no I did not approve these charges (I should add I was on hold for 23 minutes before talking to someone.). Then the reps (I tried twice) both did not want to hear anything, and said they will do nothing. I then asked why the billing section of my 'settings' page says it will bill me again the next month; she said, 'oh, that does not mean they will bill you, it just says that.' Seriously?

Then I asked how to remove my credit card from my profile, after trying for 20 minutes on my own, She informed me that was not possible, but she will 'submit a request'. Should not I be in control of my own credit card? I then tried to delete my personal account, yet another epic failure that required the rep to send me a special link.

Desired outcome: A refund.

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9:21 am EDT

Yelp.com Unauthorized use of address

I was told by a fedex driver that my address was showing up under a company named FB Geeks. I called yelp and they removed it from the company page, but when you search it still shows up as linked to yelp.com. Is there a way for it to be removed from front and back end data? I dont know how or who got access to my address but it is clear that Yelp does not do enough due diligence to confirm address. I also searched the company name on georgia SOS and it doesn't exist.

Desired outcome: please remove my address from your website. Thanks

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2:21 pm EDT
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Yelp.com Unauthorized bank withdrawals

Sazon de mi Tierra made ONE mistake. To register the business with Yelp. The next thing we knew was automatic deductions for what they call advertising. We have been complaining and getting the money back. The last contact happened in November 2021 for the same issue "Unauthorized deductions". To have the account removed from the Yelp site it's impossible. To have the business account deleted from Yelp, it's impossible. To have the Yelp rating in the BBB it's impossible. The next step would be to suit Yelp for conducting business in a bad way. This is impossible because it's hard to fight big corporations.

Do not do business with YELP.

Desired outcome: Money back and delete the business account.

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2:45 pm EST
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Yelp.com Yelps policy on reviews

I just opened a new housekeeping business. I had legitimate, nothing inappropriate, no breaking guidelines, just great reviews from real customers who contacted me through yelp. I called yelps customer service. Something about computer automated software that removes what it believes to be felonious, or fake, I said to the rep. Ok then why don't you get on the phone and call the person. No, they cannot override what this software decoded. So out of the 12 (and only) reviews i'm left with 4 good one

Desired outcome: PUT ALL THE REVIEWS BACK

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K
Kim Landefeld
, US
Apr 19, 2022 7:56 am EDT

Me too! I left an honest review of horrible treatment by a doctor and it’s not recommended by their algorithm. Their reviews are carefully sifted to remove reviews customers should see.

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6:48 pm EST
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Yelp.com Yelp scams businesses

Yelp does not allow businesses to remove their own listing nor do they remove listings for closed businesses so they may have all these compiled listings in order to pressure businesses to pay for advertising in competition with all these "ghost" listings. And if you do not pay your rating goes down.
All a scam. Please if you still have a account with Yelp, post a "Yelp is a Scam" picture to help warn others.

Desired outcome: For all people to post "Yelp is a Scam" on Yelp to warn others

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5:23 pm EST
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Yelp.com Accounting firm

Hired xcellent accounting/ elp tax group to take care of my tax needs and they failed. Returns were done wrong and filed late. They are currently under investigation by the accounting accuracy board. Took them to small claims court and got a judgement for all the money back that I paid them, won. They never satisfied the judgement. Stay away from these people

Desired outcome: satisfaction of my judgement

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9:48 pm EST

Yelp.com Vacation package

I booked and paid for a trip to Cancun for February 2022. Due to unforeseen circumstances, I had to cancel. I reached an agent to cancel my trip and was told it would take 30-60 days for my money to be refunded. I can't believe it takes that long to process a refund. This is most unprofessional and predatory company. I warn everyone, do not use this company!

Desired outcome: I want my money refunded asap.

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10:30 pm EST

Yelp.com Yelp app for closing my google account

I am filling a compliment against Yelp for closing my Google account when I didn't close my Google account I tried numbers times to get in my Google Yelp account and Yelp keep s saying that my Google Yelp account is closed for no reason at all I and I also found out that Yelp did this to many other people to I am demanding that Yelp fix this problem immediately right now and stop doing this to people sincerely yours Katherine bobrowski my email is [protected]@gmail.com please call me at [protected] immediately thank you

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9:31 pm EST
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Yelp.com Cancellation policy

Due to COVID with a family member, we had to delay our vacation in June> We were told that that we would get the money as credits.
Today I was informed that in October, United Vacations charged $1200 of penalties for the two adults and two children under 5 years. They blamed United Airlines for $200 per person change fees. When I contacted United Airlines, they were shocked since the fare was fully refundable. Need help to get this resolved. Plus the $100 cancellation fees per person.

Desired outcome: Cancel the $1200 penalties. We still need to take the vacation

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6:37 pm EDT
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Yelp.com Yelp customer service was not responsive to my request for how to change a restaurant rating after 30 days and hung up on me.

After 30 days Yelp does not permit a restaurant rater to easily revise their rating if the quality of the restaurant goes down. I called Yelp customer service to ask how to do this since the restaurant I had given a 4 star rating had now dropped to 1 star and lost its liquor license. The Yelp customer service agent was insulant and hung up on me because he said they don't have time to discuss restaurant quality. I thought that was their service! I now believe that Yelp is a fraud and will no longer use it in selecting restaurants and other establishments. What a time ripoff! Yelp you are a real phony.

Desired outcome: Apology from someone in authority at Yelp for the poor attitude of their customer service agent.

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7:14 pm EDT
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Yelp.com Travel

We booked a trip to Florida from NJ using United Vacations who we were connected to through United Airlines. We paid $1480 for a trip for 3 to travel. We had to cancel said trip due to covid travel restrictions. When I spoke to the "rep" from United Vacations, she said that we have a travel credit and that we needed to use it before 12/21. I called the company to rebook our trip for October and was told that there is no travel credit and they claim that they refunded our $1480 to our United credit card. They did not. You can never speak to the same rep twice, they are rude and the WORST company I have ever dealt with. I spent hours waiting on hold to speak to someone several times and each time, got nowhere. Very disheartening to be out of $1480. This "company" is a scam.

Desired outcome: Terrible

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5:54 pm EDT
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Yelp.com Yelp removed an honest and authentic review

On September 9, 2021, a client who I has worked with, posted a lovely, honest and authentic review on our business page. Yelp removed it, but it absolutely did NOT violate any review guidelines! They explained that the automatic system removed it to the "not recommended reviews" section, which is totally ridiculous. If Yelp can decided on removing honest, authentic and real reviews, than I can decide to spend one more penny on advertising with them

Desired outcome: Repost Review

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7:10 pm EDT

Yelp.com Eagle shield

Why are you allow eagle shield to rank high on yelp.com when they have somany complaints? This company represents effective insulation when they use a aluminum like sheet which does not insulate at all — no r value. They're putting it in attic and dark places where it does not reflect radiant sunlight. Yet the owner states it will. He either doesn't know what he's talking about or is taking advantage of people who don't understand the difference between radiant barrier, and conductive barrier, etc. In short, this company installs an insulation product which does not perform as promised in the environment in which it is installed, and you should not allow him to remain visible on your platform, otherwise, he will continue to rip people like me, off.

Desired outcome: delist eagle shield

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E
Elliot Gianni
, US
Feb 16, 2022 7:56 am EST

jray53440@gmail.com

Yelp.com In-depth Review

User Interface and Navigation: Yelp.com has a user-friendly interface that is easy to navigate. The website is well-organized, with clear menus and intuitive search options. Users can easily find what they are looking for and explore different categories and locations.

Business Listings and Search Functionality: Yelp.com offers a comprehensive database of business listings. The search functionality is robust, allowing users to filter results based on various criteria such as location, category, and ratings. The search results are accurate and provide relevant information about each business.

Review System and Credibility: Yelp.com's review system is highly credible and reliable. Users can leave detailed reviews and ratings for businesses they have visited. The platform has strict guidelines to ensure the authenticity of reviews, minimizing the chances of fake or biased feedback. The overall rating of a business is based on a combination of user reviews and other factors.

Mobile App Experience: Yelp.com's mobile app provides a seamless experience for users on the go. The app is well-designed and offers all the features available on the website. Users can easily search for businesses, read reviews, and even write their own reviews directly from their mobile devices. The app is responsive and user-friendly.

Customer Support and Responsiveness: Yelp.com provides excellent customer support and is highly responsive to user inquiries and issues. Users can contact customer support through various channels, including email and phone. The support team is knowledgeable and strives to resolve any concerns or problems promptly.

Advertising and Promotional Opportunities: Yelp.com offers advertising and promotional opportunities for businesses. Business owners can create targeted ads to reach their desired audience. Yelp.com also provides options for businesses to offer deals and promotions, helping them attract more customers and increase their visibility.

Community Engagement and Social Features: Yelp.com encourages community engagement through various social features. Users can follow other reviewers, leave comments on reviews, and even join discussion forums. The platform fosters a sense of community and allows users to connect with like-minded individuals.

Business Owner Tools and Features: Yelp.com provides a range of tools and features for business owners to manage their listings effectively. Business owners can claim their listings, respond to reviews, and update their business information. The platform also offers analytics and insights to help businesses track their performance and make informed decisions.

Privacy and Security Measures: Yelp.com takes privacy and security seriously. The platform has robust measures in place to protect user data and ensure the safety of personal information. Users can control their privacy settings and choose what information to share publicly.

Pricing and Membership Options: Yelp.com offers free membership for users. However, there are additional paid features and advertising options available for businesses. The pricing for these options varies depending on the specific needs and goals of the business.

Overall User Satisfaction and Trustworthiness: Yelp.com is highly trusted and has a strong reputation among users. The platform's commitment to authenticity and credibility has earned the trust of its users. The overall user satisfaction is high, as Yelp.com provides a valuable resource for finding and reviewing businesses.

How to file a complaint about Yelp.com?

Here is a guide on how to file a complaint against Yelp.com on ComplaintsBoard.com:

1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or create a new one if you don't have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.
3. Writing the title: Summarize the main issue with Yelp.com in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about the key areas of concern, any transactions with the company, steps taken to resolve the issue, personal impact, and more.
5. Attaching supporting documents: Attach any relevant supporting documents but avoid including sensitive personal data.
6. Filing optional fields: Use the 'Claimed Loss' field for financial losses and the 'Desired Outcome' field to specify the resolution you seek.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

This guide will help you effectively file a complaint against Yelp.com on ComplaintsBoard.com.

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Phone numbers

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