Complaints & Reviews

estimated readings

I recieved a bill from Xcel for a little over $800. So i assumed it was a mistake and called them to get it...

restoration of services

On Thursday 12-17-09 our residential services were disconnected due to being one bill behind (reduced to one...

my sister account

I AM A STUDENT AND AS I CALLED TO MAKE A PAYMENT ON MY 40.61 CURRENT ACCOUNT I WAS TOLD I OWED 366.65 . TURNS...

overcharging

Exel Energy is a complete rip off, very unprofessable, our electric bills are so crazy high compared to our...

estimated bills

My little family lives in a tiny one bedroom apartment above a garage, and we haven't used our furnace since Jan. '08, so the only gas being used in our house is our apartment size stove. And yet our bills were getting to be $119, for just gas! That doesn't include our electric! Our electric was at $251!! Mind you, our little apartment consists of 5 light switches for four rooms. We have one laptop which is only plugged in when it needs to be charged, which only takes an hour to full charge, two tvs and a small stereo. Can anyone explain how the hell our gas and electric can be that high when we have nothing!!!

  • St
    st paul Mar 10, 2010

    If you live in WI I'm going to have to make the assumption that some form of heat is needed to keep the apt from freezing up in the winter months. I think this might be a rip off from your landlord. Check to see if they heat the garage and where the gas for that is coming from, if it's off your meter it means you are getting billed to keep the garage toasty which Xcel Energy wouldn't know about. Check with rental laws for your state in MN it is illegal for landlords to do that and they have to get it corrected or put the bills for the apt in their name. If you are using electric space heaters in place of a gas furnace...don't. Electric space heaters can cost anywhere from 1-4+ dollars a day if they are running more than an hour or so (total combined). It is much more cost effective to heat with gas. Normally if you use a space heater and mange to knock 10$ of your gas bill it will show up as 20$-30$ on the electric bill.

    0 Votes
  • Bi
    bite me now Jul 19, 2010

    Allowing the Public Utilities to be run by a private corporation was a huge mistake. Many American citizens work who work for Xcel are a making a nice profit and probably enjoy their air conditioning. I don't have the facts on how much profit Xcel makes or does not make but in my ideal reality the profit would be zero. Public Utilities should be non profit. Yes people should be paid fairly to do the job of running the Public Utilities, but corporate profit from Public Utilities is un-American.

    0 Votes

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unauthorized charges

I am one of the unfortunate millions that have become victimized by this huge monopoly called Xcel. These people are the absolute bottom of the barrel and the only game in town which is the attitude you encounter no matter who you have to talk to or how many times.

My ex left a huge past due amount when he ditched his family a few months ago. Even though I was never on the lease or the Xcel account, I am being harassed because I am the only one they can find. I was instructed by three different Xcel reps that all I needed to do was open an account in my name only, pay my bills on time, which I have, and they would pursue my ex for the past due amount. I did as I was told in opening a new account but Xcel has rolled my ex's past due - $500 + - into my account because he is nowhere to be found. Even though I have provided his new address and phone number, they continue to hound me. None of the other utilities my ex stiffed has done this - only Xcel. My guess is because I am paying for all the other ex's that ditch their families and all of the foreclosures that aren't paying their bills. Xcel is going after only those few they can actually find and harass. Where else are we going to go? It's not like we have a choice.

This isn't the first time Xcel has screwed with my billing and unless I can move, it probably won't be the last. Don't bother with filing a PUC complaint because they are a waste of time just like trying to find an intelligent person at Xcel is.

  • Valerie Nov 24, 2008

    We are a military family and moved out of our condo and canceled service in June of 2008. We moved to Texas and placed our house on the market. The house did not sell until Oct. of 2008. It was sitting completely empty and unoccupied until it sold. Now Xcel is billing us $205.74 for services provided between June and Oct. I called to ask what the bill was about, and was told that since we had owned the condo we are responsible for paying the energy usage.

    I replied that I should not be held accountable for the bill because I had specifically CANCELED the service! And it's not my fault that since Xcel did not turn the power off to the property it was still consuming energy. Their response is that they never turn the power off, they just take your name off of the bill. And since I did not turn the breakers off I'm responsible for the consumption.

    I asked if they had something in writing stating that I'm responsible for turning off the breaker after canceling services to avoid getting charged. Their response was no. When I asked for all the information needed to contest this bill I was told to 'look online'. I said no that is unacceptable and asked that all the papers necessary to contest this bill be mailed to my current address. So I can document all communication.

    I was speaking to Specialist Carmen employee # 6263.

    I had also asked to speak with someone of higher authority who can help me with this issue. I was told by Carmen that they would have to call me back, so I gave her my number and had it reconfirmed twice. This all happened today so I'm still waiting for a response. I was told that they usually get back to me in the same day.

    0 Votes
  • Sa
    Sandra Mar 25, 2009

    I am one of the unfortunate millions that have become victimized by this huge monopoly called Xcel. These people are the absolute bottom of the barrel and the only game in town which is the attitude you encounter no matter who you have to talk to or how many times.

    My ex left a huge past due amount when he ditched his family a few months ago. Even though I was never on the lease or the Xcel account, I am being harassed because I am the only one they can find. I was instructed by three different Xcel reps that all I needed to do was open an account in my name only, pay my bills on time, which I have, and they would pursue my ex for the past due amount. I did as I was told in opening a new account but Xcel has rolled my ex's past due - $500 + - into my account because he is nowhere to be found. Even though I have provided his new address and phone number, they continue to hound me. None of the other utilities my ex stiffed has done this - only Xcel. My guess is because I am paying for all the other ex's that ditch their families and all of the foreclosures that aren't paying their bills. Xcel is going after only those few they can actually find and harass. Where else are we going to go? It's not like we have a choice.

    This isn't the first time Xcel has screwed with my billing and unless I can move, it probably won't be the last. Don't bother with filing a PUC complaint because they are a waste of time just like trying to find an intelligent person at Xcel is.

    0 Votes
  • Ey
    Eye Heart Brains Nov 11, 2009
    This comment was posted by
    a verified customer
    Verified customer

    We are being billed twice for one xcel account! Our current apartment office claims that they are completing payment of the bill, which is added to our monthly rent balance. However, we received a mail bill today that states we owe them over four hundred dollars... This is absolutely unacceptable, and will not be tolerated. I have half a mind to contact my attorney in the morning, but will spend more hourly for his time than for the actual extra bill. My personal opinion on the matter, Xcel needs to sort their ### out and work FOR the people. This all feels eerily similar to the Enron fiasco, only on a smaller customer by customer basis.

    0 Votes
  • Sc
    scottsbad30 Oct 28, 2011

    I had my ex do the same thing to me.now I'm stuck with no electricy for maybe a month.cause I owe them a 1000 dollars.excel is so screwed is mn get another big company come in and would have to compete with.cause I would be there customer.and NOT excel..

    0 Votes

unexpained charges

My Electric and gas usage (via meter readings) is way less than the caps and the taxes. $56.00 for Electric and Gas bill realtime. Grand Total of $122.00. I called and asked for details and conversion factors and math used. NOBODY at excel knew or had the knowledge about it. I could not get a single intelligent source on even explaining the bill details. they had ABSOLUTELY no idea about what the numbers meant on the bill.
(called on Dec 29th 9.00 P.M. 2008, after the sticker shock bill)
Ideas are welcome! Who do I ask now that I am stuck with Excel and no alternatives?

unauthorized billing

We are a military family and moved out of our condo and canceled service in June of 2008. We moved to Texas and placed our house on the market. The house did not sell until Oct. of 2008. It was sitting completely empty and unoccupied until it sold. Now Xcel is billing us $205.74 for services provided between June and Oct.

I called to ask what the bill was about, and was told that since we had owned the condo we are responsible for paying the energy usage. I replied that I should not be held accountable for the bill because I had specifically CANCELED the service! And it's not my fault that since Xcel did not turn the power off to the property it was still consuming energy.

Their response is that they never turn the power off, they just take your name off of the bill. And since I did not turn the breakers off I'm responsible for the consumption. I asked if they had something in writing stating that I'm responsible for turning off the breaker after canceling services to avoid getting charged. Their response was no.

When I asked for all the information needed to contest this bill I was told to 'look online'. I said no that is unacceptable and asked that all the papers necessary to contest this bill be mailed to my current address. So I can document all communication.

I was speaking to Specialist Carmen employee # 6263.

I had also asked to speak with someone of higher authority who can help me with this issue. I was told by Carmen that they would have to call me back, so I gave her my number and had it reconfirmed twice. This all happened today so I'm still waiting for a response. I was told that they usually get back to me in the same day.

overcharged

I had damage to my natural gas line in to my house. I understood that it would be an expensive repair bill, but the bill that I received was outrageous. The final bill arrived and the materials were charged at $68 and the equipment was charged at $119. No problem, that's the cost of materials and goods.

The part that is in dispute is this: I had two service-men at my house for 3-4 hours, it was more like 2-3 hours but I added in an hour of drive time to get to my house and back to their home base. The labor cost line item for 8 hours labor: $1, 684.37.

So apparently I must have had the CEO and CFO of Excel working on the line at my house. I'm not 100% sure but, $200+/hr is not the going rate for any service field.

Final bill almost $1900 for 4 pipe fittings and 6-8 hours labor, talk about extortion.

billing rip off!

I just paid my bill and was surprised at the cost. It was over 140$! Let me explain why this bothers me. All...