Having problems with RealPage?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

RealPage reviews first appeared on Complaints Board on May 1, 2008. The latest review billing/ was posted on Jul 16, 2019. The latest complaint Charged for faulty meter was resolved on Jun 19, 2014. RealPage has an average consumer rating of 3 stars from 34 reviews. RealPage has resolved 13 complaints.

RealPage Customer Service Contacts

+1 800 704 0154 (Propertyware)
+1 888 493 6938 (Compliance Depot)
+1 877 353 8374 (SmartSource IT)
+1 866 359 2204 (RealPage Contact Center (Level One)
+1 866 718 2345 (Spectra)
+1 866 738 5423 (Virtual Maintenance Manager)
+1 877 325 7243 (ActiveBuilding Support)
2201 Lakeside Blvd
Richardson, Texas
United States - 75082

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with RealPage Customer Service. Initial RealPage complaints should be directed to their team directly. You can find contact details for RealPage above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about RealPage. Discuss the issues you have had with RealPage and work with their customer service team to find a resolution.

RealPage Complaints & Reviews

RealPagebilling/

04/25/2019
I was billed for rental/utility services for incorrect dates of usage and for the time I was not living there. When I call the number, she refused to make any corrections and asked me not to call back. I was completely polite and simply was informing her that I had written papers from landlord that the rent for the time that they are billing for should've been waived. But their customer service at billing kept cutting me off and raising her voice and said she doesn't want to "deal with me and is sending me to collection agency" and "good luck and don't call back". I have receipt for all utility payments made from the date I moved in to the present day.

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    RealPage — water billing reimbursement not coming back to community

    The sum of over $10, 450.00 is owed to my community. This is a small townhome community and each member pay...

    NWP — utility services

    This company is unorganized and bill you late fees even though they screwed up. They are charging me a late...

    RealPage — Online payment for hudson miramont austin texas

    I have paid rent through real page.com several times. There was a problem with the payment going through thi...

    NWP Services Corporation — Unauthorized charges

    I am being charged a month to month fee when i turned in a 6 month renewal in February. They recently sent...

    We are here to help

    • 16 years' experience in successful complaint resolution
    • Each complaint is handled individually by highly qualified experts
    • Honest and unbiased reviews
    • Last but not least, all our services are absolutely free

    Real Page IncThe complexes were denied because of my background knowledge

    I applied for apartment complex through Real Page Inc. But it was denied, because I owed another complex. I applied for another complex and it was denied again. After my third attempt, the admin replied and said that they denied everything because of the criminal background. I asked to provide the copy of the report and everything what was written in the report was lie. I need real help and home. Please, help me.

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      NWP Services — $5.00 Service Fee

      I want to know why there is a $5.00 service fee on the bill each month. Is the apartment complex not paying...

      Realpage, Inc — Unethical/Anti-Employee Management

      DO NOT WORK FOR THIS COMPANY!! The management at this company, including "HR", is all PRO-management and...

      NWP Services — Water And sewer

      We live in condominium, and when we moved, we had been serving by another company, after what condominium...

      Nwp & water bill & amesbury apts. & Townhomes — over charge in water bill

      My name is Alice L. Blake 5025 amesbury Dr. #120 Dallas, TX 75206. I live at Amesbury Apt. & Townhome. Dalla...

      NWP Services — Billing

      I've had issues with this company for years and my complaints seem to fall on deaf ears. Their billing...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      NWP — Charged for faulty meter

      Three months ago our apartment notified us that their daily printout of water usage showed over 1000 gal...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      NWP Services Corporation — Water and Sewerage bill

      I have been living in Sierra Apartments LLC for almost 3 years and my water bill keeps rising!! I live in a...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      NWP Services Corporation — Over-billing for water - CA

      I just moved to Arbor Terrace appt (Sunnyvale CA) which has employed services of NWP (Irvine, CA). Every...

      NWP National Water and Power — Total Rip-Off

      My apartment complex, Harbour Run Apartments in Mentor on the Lake, OH is using NWP to commit fraud on the...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      NWP Services Corporation — Fees

      I recently moved into an apartment here in Farmington Hills. I got a new job and previously lived in...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      AIMCO and NWP ServicesCO — Gauging Utilities

      Last year AIMCO our apartment leasing company changed their utility billing company. Since early this year...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      NWP /Waterstone — overcharged

      I am reading so many reviews on NWP and i was so scared about being evicted and didn't know what to do...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      NWP — billing methodology

      My apartment community hired NWP in June 2011 to replace our other water billing company that was great ...

      NWPIllegal Billing

      If you live in California and feel wronged by your submeter billing company/property management company regarding your water, gas, and electric bill, here are some laws that you need to know.

      1. If you cannot walk to your meter and read it without the help of any tools or a ladder, this is an illegal installation.
      2. If your meter does not have a Weights and Measures sticker or a lead seal with a date on one side and a county mark on the other, your meters have never been tested and they are being used illegally.
      3. If your meter is not on the California Type Approved list (see link), It is illegal. http://www.cdfa.ca.gov/dms/programs/ctep/CTEPApprovals/caApprovals.pdf
      4. If the meter reads on your monthly bill does not match your meter, it is Illegal
      5. If you are paying to heat the hot water or are getting a heat preparation/energy charge, it is illegal.
      6. If the rates on the bill differ from the local utility provider, it is illegal.

      If any of these pertain to you or you feel wronged by the billing company, call your County Weights and Measures inspector. They will come out to your property and inspect the site. You can do this confidentially so the property manager cannot retaliate against you. Breaking the above mentioned laws is a criminal offense. Once you find out that you are being billed illegally, you can then take the billing company and the property management company to small claims court and sue for a complete refund of all monies paid for the utility.
      Here is the link to find your local Weights and Measures inspector.
      http://www.cdfa.ca.gov/exec/county/County_Contacts.html

      With all of your help, we can get some fair water billing here in California.

      Add your opinion

        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

        • Vg
          VG Tenants Mar 16, 2018
          This comment was posted by
          a verified customer
          Verified customer

          Regarding admin fees, imposed by NWP:
          NJ State Department of Community Affairs classifies Administrative Fees for any recipient of "Section 8" as illegal -
          "In reviewing the billing format it shows that an "Administrative Service Fee" is being charged along with the gas usage. Please be aware that this fee is not allowed and must be removed from the bill. If it is found that this charge si being used, the owners will be liable for an assessment of a civil penalty and may be forced to reimburse these fees to all billed parties." (letter is sent from Section 8 to landlord on May 16, 2017) New Jersey State.

          0 Votes

        IN THE NEWS

        Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
        If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
        One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
        A consumer site aimed at exposing unethical companies and business practices.
        ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
        You'll definitely get some directions on how customer service can best solve your problem.
        Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.