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American Electric Power Company [AEP] Customer Service

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Complaints13
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American Electric Power Company, Inc.

1 Riverside Plz
Columbus
Ohio
United States - 43215-2355

Customer Support Phone Numbers

+1 614 716 1000(Head Office) 1 0
+1 800 277 2177(Customer Service) 1 0
+1 800 956 4237(Appalachian Power) 1 0
+1 800 672 2231(AEP Ohio) 1 0
+1 877 373 4858(AEP Texas) 1 0
+1 800 311 4634(Indiana Michigan Power) 1 0
+1 888 216 3523(Public Service Company of Oklahoma) 1 0
+1 800 572 1113(Kentucky Power) 1 0
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American Electric Power Company [AEP] Complaints & Reviews

AEP Customer Service Department / csr / supervisor in customer service department

Tr
May 22, 2019

I called on 5.22.19 @ 2pm CST and spoke with CSR Ryan who failed to listen effectively. I had to repeat my questions, and Ryan didn't listen well and was rambling off information not needed or requested. Ryan got upset when asked for his name. Ryan put me on hold without even acknowledging...

American Electric Power Company [AEP] / electric bill

Lo
May 21, 2018

This company makes it impossible for people to pay such high bills. When service is interrupted it takes 1-10 business days to restore. There is no help for consumers trying to fight the company. This is not right, someone needs to stop this. People are suffering and corporations such a...

AEP Energy / the method of determine my power usage.

Ea
May 01, 2018

I've called and asked for a service person to come out and look at our meter. Customer service via phone call was very rude and Very Unprofessional. All I would like is for someone to come out and look at our meter and explain how AEP works in regards of obtaining information. I know...

AEP Energy / new account startup

Jh
Oct 30, 2017

This company must derive pleasure from the misery of customers because I have been receiving the runaround constantly due to there being a previous account at the address that I live at along with a balance. I paid $137 for my deposit and spoke to the Occupancy Review whom stated that the...

AEP Energy / accounting

Bu
Sep 04, 2017

American Electric Power aka: AEP Unless you notify AEP that you are switching from there monthly budget plan to paying only the monthly actual usage amount they will automatically charge you a late payment fee. No where could I find in the monthly billing statement that you had to notify...

AEP Energy / Paid deposit almost a month ago was denied service at the rental property

Un
Mar 24, 2016

I paid 500$ to get services from aep power company I'd rented a place paid my 500$ deposit they came shut power off on myself and my children because previous tenets owed a power bill which has to be paid before I can get service and there's is over 800$ so they closed my account and...

AEP Energy, Inc / undisclosed services

An
Feb 03, 2016

when i switched electric companies from DP&L Energy to AEP Energy, i was not informed i could not sign up for budget billing, which i get from DP&L.After calling and being told i would be placed on budget billing, i received bills that were not budget.I just got off the phone with a...

AEP Energy, Inc / Early Termination Fee

Im
Sep 24, 2015

Do not sign a contract with AEP Energy. They will totally mislead you with monthly savings and then hit you with fine print. A $3500 early termination fee is ridiculous. That is $150 for the remaining time on the contract. I will never sign any residential or commercial contract with AEP...

AEP Energy / Outrageous cancellation fee

Ca
Oct 29, 2013

My county (Richland) advised us to sign up for this low cost electricity. I found a green provider of electricty and cancelled AEP. Then then sent me a bill for $100 as the cancellation fee. Don't use them. They are too cowardly to take their chances in the private marketplace and so...

AEP Electric / &Lost& my payment

Cr
Apr 11, 2013

I paid my electric bill to AEP Electric and they use Western Union. This isn't the first time Western Union has done this to me, they need to be sued. I don’t know who is guilty but I simply want to get money back. Is AEP Electric lying that they didn’t get the money or western union lost it?

SAEPC / Fake

Ga

So, I recieved the following message in a free online email account. This could happen to you to. I am Mr Fasi Mandisi, Director of Bid/Project Implementation South Africa 2010 FIFA world cup hosting committee, I apologized using this medium to reach you for a transaction/business of thi...

american electric power / Rate Hikes

Ta

I have a 960 sq. ft. home that my 83 year old mother and I share. We went on the budget last Feb 2010. The budget started off @ $111.00 then 113.00 then 138.00 then $140.00 and today it went to $188.00. HELP! STOP AEP RATE INCREASES OR GIVE US ANOTHER OPTION! Will you fight or be...

AEP / billing

Te

This company continues to raise prices. They will bill costomers without approval and once the raise is denied they refund the money to all the customers. This is not right, but however legal. I lived in a trailer worked as a manager and lived on my own. I could leave my heat off for 12...